Welcome Anywhere Software


 

Welcome Anywhere is a cloud-based property management solution for hotels, guest houses, pubs and restaurants. The solution provides features such as guest billing, Facebook integration, payment processing and a customer database.

Welcome Anywhere includes an online customer portal, which enables customers to filter available rooms based on their requirements and book the room they want. This portal can also send discount codes to drive customer loyalty initiatives.

The solution can generate business performance reports and data visualizations to help make fact-based decisions. Welcome Anywhere can automate billing workflows and reduce manual overheads.

Welcome Anywhere accepts credit card payments and integrates with payment gateways such as Barclays ePDQ, Worldpay, PayPal, Sage Pay and SecureTrading.

 

Welcome Anywhere - Booking
 
  • Welcome Anywhere - Booking
    Booking
  • Welcome Anywhere - Rates
    Rates
  • Welcome Anywhere - Reporting
    Reporting
  • Welcome Anywhere - Accommodation details
    Accommodation details
  • Welcome Anywhere - Availability
    Availability
Supported Operating System(s):
Web browser (OS agnostic)

49 Reviews of Welcome Anywhere

Showing 1-20 of 49

 

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Tammy from The Land's End Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Migration for a small hotel at the end of the country

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have received excellent customer care within the migration process. When asking questions about the use of the system we have been treated in a respectful & professional manner especially by the support staff.

Pros

This software contains everything that we have been asking for & have required whilst using the old system it is quick & easy to use. It has features to streamline all areas of the buisness

Cons

There are a few changes that we require coming into use in January which will definitely help the use of the software.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2018

December 2018

 

Hi Tammy and thanks for your review. Five stars over four categories - we just couldn't ask for better. And a 10/10 likelihood to recommend!

We're delighted that you are getting on so well with the cloud-based product. We knew you'd love it.

Thanks for being a Welcome customer! Kind regards, John.

 

Iwan from Plas coch
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better records of customer payments. Considerably less double bookings

Pros

Easy to use. Capability to control all booking systems from one platform. Always helpful customer service

Cons

Group bookings could be improved. Rate override when creating a bokking would be handy

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: November 2018

November 2018

 

Thank you Iwan for the great review. I am really pleased that you find the system so easy to use and it is in effect saving you money by eradicating double bookings.

We have lots more functionality on the way, so watch this space! Thank you again for being a Welcome customer. John

 

OREST from KH (HOLT) LIMITED
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great and simple Hotel? B&B System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Overall fantastic software which can cope with all needs in small and big business.

Pros

Flexibility and ability to connect to third parties.. eg. Booking.com/ Expedia ....
Simple layout, and good- quick response from support Team.

Cons

The least favorite is still lack of developing, the remote version ... very not friendly on potable devices ( Android phones) - limited access and functionality... ( Note 8); lack of app

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: November 2018

November 2018

 

Wow Orest, what a great review. Thank you so much.

We are always innovating, so have lots of new functionality on the way. And feedback like yours is what drives us - we will always be guided by what the market requires.

Thanks again and for being a Welcome customer. John

 

Catherine from The Jura Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Intuitive, reliable system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps).

Pros

It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system.
The reporting is useful.
The security of storing payment information has relieved a burden from our business.

Cons

The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails.
Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those.
Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future).

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2018

December 2018

 

Hi Catherine and thank you so much for the fantastic review. We have worked hard to make our products easy to use "straight out of the box" and to reduce training time. Likewise, security and reliability is essential these days.

We're always innovating and we listen to our customers, so where there are niggles or something isn't right, we'll aim to correct it.

Thanks for the 10/10 recommendation, and for being a Welcome customer. All the best, John.

 

Steve from SPMCJM Pub Company Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Zero Communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ordinary

Pros

Portable use.

Cons

Too many pop ups
Room transfers don’t work properly and haven’t since its installation 10 months ago.
Communication around the promised ‘fix’ has been diabolical

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: November 2018

November 2018

 

Hi Steve, thanks for the review, much appreciated. We¿re particularly delighted with the four stars for Ease of Use and Features and Functionality, great news. I am really sorry that our score of 4.5 stars out of 5 for Customer Service across 45 reviews isn¿t reflected in your own views. Obviously, the comment of ¿zero communication¿ is very troubling and I will need to investigate what went wrong given the eleven help desk tickets you lodged this year, and their associated conversations via telephone, live chat and email. It is troubling that our regular emails, podcasts, blogs etc appear not to find you and I will bring this up with the relevant partner. On a positive note, thanks for taking the time to accept our account management telephone call on 24th Sept this year.

The room transfers issue relates to a third party epos interface, which I will now chase. Alas our very fast rate of development is very occasionally hampered by others' development schedules. Kind regards, John

 

LYNDA from BEAR HOTEL
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Welcome Anywhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Welcome Anywhere is so user friendly, similar to Windows 10 so all users are familiar. Transition remarks as above.
Very happy

Pros

It is so user friendly. Converting from Welcome One was made with ease and as we were given a training package to work on for 2 weeks previous we found the transition quite easy. Any problems that we had were quickly resolved by the customer rep.

Cons

You cannot limit user use as well as you could on Welcome One. This is a big dislike. Apart from that nothing really

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: October 2018

October 2018

 

Many thanks for your review Lynda, I¿m so glad that your team find it easy to use and that our Customer Support team were responsive to your needs. Please keep your eyes out for some communications over the next couple of months as we have been busy building several enhancements to the systems and adding new features in. One of the enhancements will be the User levels. Again, many thanks for your review.

 

Gemma from The Airman
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A very easy and efficient way to manage our room reservations

Pros

The welcome anywhere system is very easy to use and works very well for our 21 bedroom hotel. Welcome regularly update the software with great improvements and on the rare occasion we do have an issue the support team are brilliant and sort things out straight away.

Cons

There is nothing not to like about the software

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: September 2018

September 2018

 

Hi Gemma and thanks so much for the review. Five stars all-round - we can't ask for better than that.

We have plenty of really exciting innovations on the way, so stay tuned.

Thanks from all of the tea, for being a Welcome customer.

John

 

Melody from Acacia Boutique/New Manila

February 2018

February 2018

One of the best software I've ever used. Very easy to use .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can train front of house staff with or without computer knowledge with this software. A user friendly software

Cons

Once in awhile it does have a glitch moment. But usually the customer support are at hand to help .

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2018

April 2018

 

Hi Melody and thank you so for much for the fantastic review. I am so pleased that you find Welcome Anywhere easy to use and to train - we designed it that way!

Thank you for being part of the Welcome family, it means the world to us.

All the best
John

 

Steven from Victoria Warehouse Venue
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Welcome is very easy to use but reporting isn't very accurate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use

Pros

Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly.

Cons

Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: May 2018

May 2018

 

Hi Steven, many thanks for the review and especially the 5 stars for ease of use and customer support. We're a bunch of ex-hoteliers so know what you expect, support-wise, and we always try to think like you when developing new functionality.

Thanks too for the comments about the reports. It is very important to us that we hear this feedback and understand what we can do to improve. We have an exciting development schedule which I think you're going to love, with modifications to group booking and the reporting suite.

If you need any help with any of the above areas, I would be very happy to put Ricky or Luke on a call with you to work through your requirements, on us. Email is MD@welcome-systems.uk.

Thanks for being a Welcome customer, it means a lot.

All the best

John

 

Caroline from Golden Lion Hotel & Restaurant

December 2017

December 2017

Ideal Hotel system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, very straightforward and perfect for a Small Independent Hotel which offers different rates throughout the year

Cons

Guests are unable to cancel their booking through the Welcome system. Which is not up to the standard of other online systems.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Caroline and many thanks for your feedback. We have been working with independent hotels of all sizes for many years, and I think that is reflected in the many "ease of use" comments we get! Likewise, the rate-setting functionality just keeps getting better and better (look out for rate flexing, coming soon!).

All understood about cancellations. Generally we don't like to encourage them, or at least we encourage the guest to call the hotel to have a dialogue first. But perhaps it is something we can scope out, if others feel the same.

Thanks again Caroline, we love having you as a customer. John and all of the team at Welcome.

 

Eleanor from Golden Lion Hotel

December 2017

December 2017

Easy to use, great for remote working, like that you can colour code

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to work from home

Pros

User Friendly
Easy to change rates.
Live Chat
Welcome Connect enables us to get bookings straight from Laterooms and booking.com onto our system

Cons

Reports include cancelled bookings, so you have to do some reports manually. For example it shows all bookings from Laterooms in the figures that Welcome Connect produces, but many of these have cancelled.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Eleanor and thank you so much for the 9 out of 10. What a score! I am delighted that you find Welcome Anywhere so easy to use and that you use it as intended - Anywhere!

Everyone likes to speak with a human when you need support, but sometimes you just need a quick answer and the live chat is great for that (and you're still chatting with a real person!). We do partner with the best and our built-in channel manager ensures we are a gold level partner with the OTAs you mention.

Regarding reports, every business needs data and our reporting suite is constantly innovating. We will be looking at the issues you raise shortly, to give you even more granular data and flexibility.

Thank you again Eleanor, both for the review and being a Welcome customer. We really appreciate it. John.

 

Elizabeth from Mannin Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very easy to use system with good functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Ability to undertake all of our operations simply and provide guests with reservation confirmations quickly, ability to check them in, post charges and check them out quickly. Keeps a good record of guests and accounting functions. Most of our work is in one place!

Pros

Simplicity of use, cloud based package so it's available anywhere, it does everything we need it to for a medium sized hotel.

All rooms are easy to see and the system allows us to custom design our reports and communication forms

Any requests for assistance are dealt with extremely quickly

Cons

Does not have every single feature we would like (but it has enough to provide what we need - i.e. it meets all of our needs, if not all of our wants!) There are very small niggles like it always goes back to the top of the screen when inputting data rather than staying static, but that is a small criticism.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Elizabeth and many thanks for your fantastic 9/10 review. Very much appreciated.

You hit the nail on the head when you mention guests, as ultimately that's what we're all about. We want to give you products and functionality which allow and stimulate a great guest experience, which will have them coming back to your hotel. If we can free you up to do that, then we're doing our job.

Keep an eye out for some great new functionality in Q1 2018, we think you'll love it.

Thanks again Elizabeth, we very much appreciate your comments and business. John.

 

Mike from Ravenstone Lodge Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Good straightforward product which works well with few issues, excellent customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It handles our booking system and integrates with Booking.com and similar booking media. We avoid the risk of double bookings and other errors. Room rate adjustment is easy and quick.

Pros

Simple to use and does the job with minimum fuss, works well with few issues, excellent customer support.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Mike, thank you so much for the 10 out of 10. Your score is a real accolade as many larger, "heavier" (and more expensive) systems are now being rated lower than Welcome by real hoteliers. By sticking to our guns and being a little brave & bold, we have produced a system (and company!) which is fresh, innovative, contemporary, and very much "next generation" while recognising that guest experience is key.

Your rating suggests we are on the right path.

Thanks again Mike, it really means a lot. All the best, John

 

Paul from The Walton Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

A well rounded product with good customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation of bookings and links with OTAs for real time availability.

Pros

Cloud based, simple to use. Good links with EPOS (in our case Datasym) and other solutions such as Booking Suite & TrustYou.
The team are responsive and receptive to new ideas and functionality. We have discussed integrations such as housekeeping & guest facing apps.

Cons

Would like to have the ability to setup automated daily reports (e.g daily revenue) and a link between Welcome Table & Welcome Anywhere/EPOS.
Xero integration would also be useful!

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Paul and wow, 10 out of 10 for likelihood to recommend. Thank you so much.

I am so glad that you find the support helpful when you need it, and likewise the Welcome Anywhere PMS easy to use. We're always innovating and partnerships mean everything to us, so we won't stop trying to connect our customers with the best 3rd party products out there.

Feedback from customers is always listened to and while it is not always possible to build a one-for-all system, we do genuinely enjoy hearing ideas and connectivity suggestions. Keep them coming!

Thanks again Paul for being part of the "Welcome family" and do keep the feedback coming in.

All the best, John

 

Catherine from The Farm Burscough
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very easy to use & great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and compatible with our existing software. Regular updates to keep it update with customer needs

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Thank you, Catherine, for your review. It is so good to hear that our customers are finding the system (which we are continuously developing and updating!) easy to use and that it provides our customers with everything needed and more to help manage their hotels.
Welcome's aim is to always innovate, as we have with the 2-way integration with Bookingsuite, and there are many other fantastic features on the horizon, ready to help complement other features within the system. Finally, we are always looking for more feedback from customers about future technology - what do you want to see in a PMS? Any thoughts can shared with us at sales@welcome-systems.uk.
Again, many thanks for your review and I hope that you find the upcoming enhancements beneficial and useful.
Regards
Hefin

 

carly from Keystone House Ltd

December 2017

December 2017

Efficient software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, simple yet affecting reporting functions. Easy to use booking chart, quick and easy to contact support if needed. it ticks all the boxes required for our hotel software.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Hi Carly, Many thanks for your review, we constantly strive to create an effective and efficient system, with ease of use at its core. In our drive to create an easy to use system, we take our customers ideas and requests and add them to our future developments.
We have some further developments which will be released in the new year, of which i am sure will add more simplification and functionality to the system which will benefit you and your customers.

 

Allan from The Mulberry Inn

November 2017

November 2017

Getting too complex sorry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Value for Money
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Support
Pros

The affordability is great and the help you get when you phone up is always terrific; the original features were good

Cons

Booking online shows single room rates and then jumps to double rates at the last minute - causes many complaints; some of the older features have vanished especially "value of new bookings" and "bookings taken this month"; we have now approached eviivo as we think we might switch

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: December 2017

December 2017

 

Good afternoon Alan, many thanks for your review, it is always good to hear all aspects of our customers thoughts. It is difficult to build and enhance the system to provide more functionality with a contemporary approach to software and keep everything in the same place. I hope that following our conversation and the work the development team did overnight to replace the moved report you can see now there is a tile on the homepage with the value of bookings. One of our values as a business is that we are approachable, and we listen to our customers and respond quickly.
We will look forward to conducting some further training with the team shortly
Kind regards
Hefin

 

Neil from Spanhoe Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good customer service with knowledgeable staff. Luke & Ricky are great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A fully featured PMS and POS system that meets all our requirements.
Now we have also included call logging from our telephone system.

Pros

Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive.

The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day.

The ability to customise registration forms, invoices, reminder emails etc is great.

Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Cons

A little more drag and drop functionality in the calendar would be nice.

The ability to do some conditional text in the registration forms & reminder emails would be a great addition.

Rates are still a little confusing to get your head round at times.

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: July 2017

July 2017

 

Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback!

We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you!

We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing.

As a teaser, look out for some really nice functionality coming shortly...

Thanks for being part of the Welcome family, we really do appreciate it.

All the best, John

 

Monique from Cluanie Inn

April 2017

April 2017

Fantastic software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After using a few different packages over the years and none of them doing everything that is needed I have finally found one that know what the hotelier wants. Well done guys your doing a great job

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Thank you, Monique, for your review. It is so good to hear that our experience as hoteliers and hospitality professionals is helping our customer with making efficiencies though Welcome Anywhere
We are continuously developing the system to ensure it remains easy to use and that it provides our customers with everything that they need.
Our aim is to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com revenue management portal and there are some other fantastic features on the horizon, such as the guest review platform which is embedded into the system powered by TrustYou.com
Finally, we are always listening to our customers for feedback in relation to future technology which they would like to see within the system, as such if you have any thoughts please feel free to share with us at sales@welcome-systems.uk
Again, many thanks for your review

Regards
Hefin

 

Marion from Babbacombe Bay Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

welcome systems

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Have found an exceptional system and company since I started using 3 years ago. Lots of continual development and helpful videos.

Pros

Ease of use

Review Source: Capterra

  Response: Welcome Systems, Welcome Systems

Date: April 2017

April 2017

 

Thank you, Marion, for your review. It is so good to hear that our customers are finding the system which we are continuously developing easy to use and that it provides our customers with everything that they need from a PMS.
Marion our aim is to continue to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com and there are some other fantastic features on the horizon, another which is due for release imminently is a guest review platform which is embedded into the system powered by TrustYou.com
Finally, we are always looking for more feedback from our customers in relation to future technology which they would like to see in the system, as such if you have any thoughts please feel free to share them with us at sales@welcome-systems.uk
Again, many thanks for your review and I hope that you find the upcoming enhancements over the next 6 months within the system beneficial and useful.
Regards
Hefin

 
 
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