ADP TotalSource Software


 

ADP TotalSource provides cloud-based human resources (HR) support for small and midsize businesses across employee benefits, payroll, compliance, risk management, safety, recruitment and more.

The solution offers professional employer organization (PEO) services that utilize a co-employment model to manage HR functions ranging from payroll processing and risk management to compensation and benefits. Users have access to recruitment experts, job posting, interviewing, onboarding and training support.

ADP TotalSource's My TotalSource module enables users to track employee skills, certifications and licenses. In addition, the system processes payroll and provides a self-service platform for data management and generating reports.

ADP TotalSource’s Risk Management module manages risk and safety objectives along with local and federal employment regulations and safety standards. Its Separation module handles the termination process and assists in completing Consolidated Omnibus Budget Reconciliation Act (COBRA) related paperwork.

ADP TotalSource is available 24/7 and can be accessed from any mobile device to generate mobile pay statements and benefits summaries.

 

ADP TotalSource - Tax forms
 
  • ADP TotalSource - Tax forms
    Tax forms
  • ADP TotalSource - Home screen
    Home screen
  • ADP TotalSource - Payroll
    Payroll
  • ADP TotalSource - Manage jobs
    Manage jobs
Supported Operating System(s):
Web browser (OS agnostic)

114 Reviews of ADP TotalSource

 

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Software Advice Reviews (14)
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Showing 1-14 of 14

Simon from Nickel Keynesbury
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

Emerging Best Human Resource Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software provide features and functions that helps to management employees database easily for easy HR decisions making.

Cons

It is difficult to navigate using phone. It is also problematic to use when the data is very huge or large.

Review Source
 
 

Hannah from Hire Heroes USA
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

ADP TotalSource - cumbersome but inclusive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good product overall, but there is a learning curve

Pros

Administrators are able to adjust, edit, or update anything. Assigning managers and time card approvers is easy, and time off requests live in a portal - that way if one manager is covering for another it is easy for them access and approve.

Cons

Many features are not intuitive to find and some updates require changes in 2 or 3 completely different areas. Customer service is ok, not great. They'll help you quickly but do not always fix the problem on the first or second try.

Review Source
 
 

Tina from Nordost
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

ADP TotalSource is very easy to use and to train others to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that I can access all my Human Resources needs all in one place. Benefits, Spending accounts, retirement accounts are all available from the home screen. I can manage time off and training with the click of the mouse.

Cons

The training modules can be glitchy and I find myself having to back out of a section to move forward.

Review Source
 
 

Brian from EDI Staffing
Specialty: Staffing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

One stop shopping for payroll and benefits information

Ease-of-use

Functionality

Product Quality

Customer Support

Great product and I'm glad my employer uses it!

Pros

Love this as an end user, as it gives me access to my pay information as well as benefits. The enrollment process is simple and their customer service is great as well. The extra benefits through ADP (things like cell discounts and discounted movie tickets) are also great.

Cons

They ask to change passwords too often and the LifeMart services opens in a weirdly shaped box through Chrome that you can't change the size of.

Review Source
 
 

Brent from VitalSmarts
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

ADP is great because I can see everything in one place

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like how ADP puts tax documents, new employee documents, benefits, payroll/check stubs, vacation policy and employee documents in one place. It's very easy to use, and it's great to be able to fill out documents electronically rather than requesting and copying and mail/dropping off documents over and over again.

Cons

There really aren't any "cons" that I've found. For an older and established product with a lot going on in it at once, it's not too difficult to use or to navigate. Quite satisfied.

Review Source
 
 

Kevin from RVS
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

The best you are going to get for payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As far as payroll goes ADP offers complete access to both employees and employers. From managing time cards to checking pay stubs.

Cons

If a person has had ADP prior to sign up it pulls forward old pay statements which can be confusing while making you make a new username.

Review Source
 
 

Barbara from Medical device company
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Don’t recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Complete lack of transparency in pricing. They outright refuse to provide information on pricing, so it is very difficult to compare to other similar products or keeping in house. Other PEOs are up front about what you are paying for. In addition, you give up a lot of control. For example, you cannot apply your own Paid time off policy because their system won’t accomdate it. Also they tell you if you don’t use their employee handbook (limiting your particular needs) that their Errors and omissions insurance won’t apply.

Review Source
 
 

Ben from International Neighbors
Specialty: Construction / Contracting
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

The big behemoth of payroll processing. Not the most intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Handles all payroll needs at least from an employee perspective. I can log my PTO hours, track my time, view my pay stubs and submit PTO requests.

Cons

It is not the most intuitive platform to get the hang of. It looks very clunky and it took me some time to fully understand where to submit PTO for approval.

Review Source
 
 

Brian from PrimeLending
Specialty: Banking
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

ADP TotalSource is a solid, no-frills PEO that works effectively for our joint ventures.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, ADP TotalSource checks most of the boxes needed to satisfy all of requirements of being a software system designed to act as a PEO. While there could certainly be some improvements, none of the products on the market seemed perfect, and this was one of the best 2-3 that I found.

Pros

It integrated well with our other systems and software. The customer service and support has been good and the implementation and set-up went smoothly. It does everything it was expected to and does have some nice reporting functionality included as well. It's user interface isn't particularly exciting, but is fairly intuitive and easy to pick up.

Cons

While it does what is needed, I feel like they could display more info per page and find ways to minimize "unnecessary clicks" to accomplish basic tasks related to sourcing, candidate, pipeline, dispositions, and requisition management. Also, resumes don't seem to always open properly using the Chrome browser. Sometimes, they must be downloaded in order to be viewed.

Review Source
 
 

Manu from User1st
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

ADP TotalSource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great support. The ESC is prompt and helpful.
Very easy to use. I like the option to run reports. Easy to navigate.

Cons

Times out quickly. Sometimes I wish it was easier to look up everything in the employee's profile without having to change tabs, but I understand that this is for compliance reasons.

Review Source
 
 

Nicole from Carling Communications
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly software, great for small businesses. Payroll and HR support are included so you always have someone to call.

Cons

Sometimes the reps who are assigned to you are not responsive. They do not have a great sense of urgency.

Review Source
 
 

Sandy from Corum Real Estate Group
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for Administrators

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The administrative portal is very thorough. The user portal is not as intuitive, unfortunately.

Pros

There are a lot of features and fantastic in-depth reporting, both standard and customizable. You can use csv files to upload large batches of data, instead of having to do the data entry one by one.

Cons

It can be difficult to find what you're looking for. The redesigned site is definitely an improvement, and there's a bookmark feature to assist with this issue.

Review Source
 
 

Gretchen from ATI
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Very efficient in managing employee information

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of modifying records. Entering wage information and having one solution for all the HRIS needs of our organization.

Cons

Some segments are not available without paying extra, and the extra is cost prohibitive. The reports and queries are complex to create (custom).

 
 

Mike from MDE International
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very easy to use for all employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall an easy to use product.

Pros

ADP is very easy software to use as a payroll administrator and as an employee. Entering and keeping track of hours worked is a very simple process. The ease of the mobile is a great plus as well. Integrated well with internal system.
One employee can use for multiple jobs.

Cons

There are many help options available but cant seem to get a "live/dedicated" agent to assist.
Training videos are short.

 
 
 
Showing 1-20 of 100

Rachel from Church Community Builder
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Meets my needs

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

After learning where to access what I need (timekeeping, requesting PTO, managing and approving my team's timecards), it is reliable, quick, and easy.

Cons

There is too much information on each page and so many different buttons to click. I think the user interface could be simplified and it would be more intuitive and easier to learn initially.

Review Source: Capterra
 


December 2018

December 2018

ADP

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that there is a single origin where I can get all of my employer and employment information.

Cons

The application is very clunky and not very intuitive.

Review Source: Capterra
 

Jesse from Green Door Apartments
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

5 Stars All Around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Regardless of the con listed above, this was an outlying issue, and the overall quality and customer service of this organization has been amazing.

Pros

There are too many pros to write about here. From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.

Cons

The only issue that I have ever had with them was trying to get a tax issue on my paycheck resolved, there was a lack of communication on the part of customer service, and it took much too long to get the issue resolved.

Review Source: Capterra
 

Lynne from RCP
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Not good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There were no pros. My company regretted switching

Cons

We used this for less than 6 months. I had to switch to another vendor

Review Source: Capterra
 

Jeff from Powder Technology, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Decent Payroll Service for the Money

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Offered a one stop shop platform for employees.

Cons

Divisions are very segmented with no single point of contact once on-boarding occurs.

Review Source: Capterra
 


November 2018

November 2018

Throw that Excel spreadsheet away and pick up this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Before, we were tracking hours by using excel. TotalSource made everything really easy. I am not able to track hours, OT, payroll and benefits.

Cons

I have no real con about this software other than the customer service. It is sometime really hard to get in contact with anyone when help is needed.

Review Source: Capterra
 


November 2018

November 2018

Adp totalsource

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like that organizes my important information and keeps all my resources at my fingertips.

Cons

There isn't anything that I don't like about this software. It is very user friendly.

Review Source: Capterra
 


November 2018

November 2018

Terrible Service and Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ADP contractually agrees to many things and then does not do them, from processing payroll and employees do not get paid, to promising short-term disability is available when it is not, to not reporting wages to the state and causing the employer to be out of compliance with a statutory filing. I cannot say enough bad things about this sorry company. If you are considering ADP as your PEO, PLEASE RUN TO ANOTHER PEO.

Pros

There is nothing I like about ADP. Nothing.

Cons

Poorly designed, old legacy system that ADP wrongly believes can serve as an on-line platform.

Review Source: Capterra
 


November 2018

November 2018

Good HR program, but a little glitchy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software has an app, which makes it easy for employees to clock in/out. It works great for time cards and time off management. Also, the HR support for benefits is outstanding!

Cons

Sometimes the app doesn't work or the web login is a little glitchy.

Review Source: Capterra
 

Tiffany from Midlands Carrier Transicold
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

User Friendly Human Resources Tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use ADP Total Source to keep track of all of our human resources needs.

Pros

ADP Total Source is really easy to use. I am able to quickly and easily manage my employees timecards and yearly reviews and it takes all of the guess work out of the process for me. I love that it alerts me if something doesn't look right or when things are changed or become due.

Cons

There are still a lot of functions that are available that I do not know how to use. The scheduling part is a little confusing so I don't use it.

Review Source: Capterra
 


October 2018

October 2018

Is a PEO right for you?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our rep assigned to our account has been great. She’s very responsive and helpful when I have questions about how to access data, or in general, the process is a line with using the system/service.

Pros

When you are a small company, this software or arrangement makes. I’m not sure there’s anything I particularly like most about the system itself, what I like most is what you get out of the value of this court under using TotalSource.

Cons

Offers very basic functionality, not a lot of detailed Historical data, decent standard report but trying to pull custom mise report is not user-friendly. As our company grows, keeping a PEO become very cost prohibitive. If you are a small organization and don’t have the internal resources to manage HR, that it makes more sense.

Review Source: Capterra
 

BRIAN from EOS-USA
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

ADP Total Source

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is fairly easy to use. Time of Requests especially

Cons

It needs to be quicker. A combo of faster software and streamlined options/functions.

Review Source: Capterra
 


October 2018

October 2018

Good for Data tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to input and track my team's data

Cons

it would freeze sometimes or I would have difficulty accessing

Review Source: Capterra
 

Justin from Liberty University
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Great functionality & ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to see time sheet summary and benefits outstanding. Also easy to add requests for time off and submit corrections

Cons

UI is somewhat dated but this doesn't hamper performance at all. Ease of use is great!

Review Source: Capterra
 


October 2018

October 2018

A HR Generalists Dream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was with the company when we made the transition over ADP and it was a huge change but it made normal day to day tasks easier and especially helped with time off/ vacation pay, and benefit compliance.

Pros

I loved being able to keep track of all my employee payroll, time off, benefits and calendars in one place. I had been working with a much simpler software system before we made the transition and it was honestly like night and day. We had an issue with not being able to completely track employee time off so some employees were taking more vacation time than they had earned and with ADP it was so much easier to track all employee hours.

Cons

The only real complaint I have is the time it takes to complete certain tasks. I would rather it be careful and thorough but sometimes it can be time consuming

Review Source: Capterra
 

Steve from Stepan
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

ADP TotalSource review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

ADP has a great line of products and services. They have excellent ease of use and intuitive set ups. It is easy to track and monitor data using ADP

Cons

Not much not to like about ADP TotalSource

Review Source: Capterra
 


September 2018

September 2018

ADP TotalSource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ADP TotalSource has all of the information I need in one place. I can easily review local law changes and run my payroll

Cons

The system logs me out after about 5 minutes of not being used.

Review Source: Capterra
 

Lindsay from Pirtek
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Worst Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Worst customer service ever. Have to call multiple times to get an answer and 95% of the time they give you completely incorrect information. I would never trust ADP again. Read the actual policy documents; don't rely on your benefits "experts" to know anything.

Pros

I like that I can view my paychecks and their breakdown.

Cons

Many features have no information in them. I'm guessing it is because my company has elected not to use them or input the information, but either way, I think they should be disabled to the employee if they do not apply. They also should upload more information on your individual policies. It was like pulling teeth trying to get details on my 401k and disability benefits.

Review Source: Capterra
 

Zeah from BridgeHealth Medical, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

PEO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used ADP TotalSource for several years now. We are a small company that has been hovering around 50 employees and still find the value that a PEO can provide. At time the assistance you get can be lacking depending on the associate assigned to your account and it took us almost a year to get a refund for a cancelled payroll check that they withdrew from our account. Overall they have functioned the way we needed them to and do not have any problems that their competitors would most likely have as well.

Pros

Many more options than previous payroll software.

Cons

When updates are done that provide no additional functionality just changing the look.

Review Source: Capterra
 

Carol from Sun City Grand CAM
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

TotalSource is the way to go

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It is easy to navigate on the TotalSource site; from entering new hires, processing payroll, enrolling in benefits and more.

Cons

At times it can be hard to find a specific reports.

Review Source: Capterra
 
 
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