Great payroll software

Pros

I love how easy it is to see all of my timecard punches and pay statements on the website. Everything's easy to locate and use.

Cons

The mobile app is basically useless as it doesn't even let me view my pay stubs. It's just a blank white screen.

Nice tool for Payroll & Benefits management

Fairly good in terms of the product and usage. The UI can be made more intuitive and employee-friendly. Customer service centers need a major overhaul in terms of the overall support model and skillsets employed.

Pros

Fairly comprehensive in terms of features the tool provides for complex workflows for big companies. Like the simplicity and UI for achieving HR-related tasks, especially benefits management. Leave management system also links well with in-house systems and custom timesheet management systems.

Cons

Customer service isn't the best. Generic call centers where the customer service rep isn't aware of your organizational policies around leaves etc. or payroll-related questions. Neither they have the ability to direct you to the right point of contact within your organization. You would expect customer service to be more knowledgeable.

Payroll system that's robust

Make sure to do your research if you are considering ADP, it's a huge company and that comes with benefits but it's important to know where they may fall short in servicing your needs as well.

Pros

ADP can be used for small or large businesses depending on the needs of payroll. What's interesting about the product is that it can be very versatile. The product is very easy to navigate and maneuver once you are trained. They have multiple extensions that you can dig into as well if you are looking to expand.

Cons

I've used ADP with a couple of different companies of varying size and while it's great that it can flex between large and small companies. I found that the customer service was a challenge at both companies. Payroll companies offering a dedicated resource for a contact is really important especially when related to time sensitive matters.

Solid Payroll/HR Product

ADP Vantage has been a solid system. I would rate it as one of the better payroll/HR systems we have utilized.

Pros

We are able to capture a great deal of payroll and human resources data in one place. We can search for any number of items quickly.

Cons

The help features can be a bit confusing. There are a number of reports, but AdHoc reporting is not exactly simple.

ADP

Pros

ADP lets me see the breakdown of my paycheck down to the cent, including taxes and 401k contributions. Very helpful for planning and tracking earnings.

Cons

I really don't have any cons with ADP, the only thing that might be nice to see is a "what if" calculator where it could show me what the breakdown would be if I made more, put more in my 401k, etc.