What is ClickTime?

ClickTime is a cloud-based time and attendance human resources tool that helps businesses track, manage, and plan employee time. It is suitable for small and mid­size agencies, nonprofits and consultants. The solution enables users to record hours, approve time, manage budgets, staff teams and track productivity. 

Users can add project-based approvals and configurable billing rates to projects. Workforce management tools include employee capacity measurement and utilization tracking. Users can track employee performance based on their billable hours. Built-in and customizable reports include expense reports, project budgets, workforce planning and project staffing.

ClickTime helps users maintain compliance with overtime, DCAA, SOX and other r...


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Supported Operating System(s):

Web browser (OS agnostic)

166 Reviews of ClickTime

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(105)

105

4 stars

(54)

54

3 stars

(6)

6

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 166 results

March 2020

Paul from PCR Environmental, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Great for Time and Expense Tracking

We've been using ClickTime for over a decade and I wouldn't want to track time to different projects from different staff or consultants any other way.

Pros

Users can enter time and expenses from the ClickTime App or website from anywhere they're working (or vacationing). Automatic prompts if time entry deadlines are missed and seamless integration with Quickbooks Pro to allow for Client Invoicing and Payroll processing.

Cons

Some features are not need for all employees (expense tracking for instance), but it's an all-or-nothing subscription.

Response from Clicktime.com

Replied March 2020

Hi Paul, Thank you so very much for your wonderful review of ClickTime. We are thrilled to hear that is has been so successful for you and your team! Have a fantastic day! Best, Brea Phillips ClickTime | Customer Success Manager

March 2020

Joel from Northeast Forest and Fire Management, LLC

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2020

Easy to use and enables me to do my work not spend all my time running the software

It is dependable and easy to use.

Pros

ClickTime is extremely easy to learn. I had no problems setting it up and my employees have had no problems using it. The software enables me to have employees enter time and expenses themselves with a high degree of accuracy, quickly, and easily. I did not have to reconfigure my operations to use the software it worked how I was configured because of its adaptability.

Cons

Not having a plan that covers multiple people for a flat rate is an issue. Also given the frequently changing staffing levels and that I use per diem employees the monthly subscription by person while flexible for most is an issue for my operations. The software does not have the ability to automatically track compensation time or accumulate it and use it, nor does the time off module have an accumulation rule set that works for me. If I could create compensation and time off accumulation rules by hours worked or weeks worked, it would be better, and I would get the time off module.

Reasons for Choosing ClickTime

It was one of only a few products that did time and expenses easily, simple to use and setup, and a reasonable price.

Response from Clicktime.com

Replied March 2020

Hi Joel, Thank you for your thoughtful feedback. We're glad to hear that ClickTime has been beneficial for you and your staff in many ways over the last 2+ years. We recognize your request for compensation time and more flexibility around our pricing structure because your staffing changes over time. We will work with our product team to address these issues and look forward to continuing to partner with you for a long time to come! Thanks, Ethan

July 2020

Shannon from RiversEdge West

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

ClickTime Applicability for a Small Nonprofit

Overall, our experience with ClickTime has been exceptional. As we were looking to upgrade our account, the support team was extremely helpful in providing in depth information regarding the various features available, allowed for a 30 day free trail, and walked us through the various functions of the upgrade through an interactive webinar. ClickTime is not only cost effective, it is user friendly, has a wide array of features and upgrades and the customer service is professional and easily accessible.

Pros

ClickTime provides a very practical and streamlined approach for managing staff and various program budgets. The Reports feature in particular is extremely helpful in tracking and reporting on grants. We can easily run reports for costs associated with an entire grant project, or break this down into specific jobs and even projects both in terms of staff time as well as associated expenses. There are so many different options for running reports, depending on the objective and the system is very easy to navigate. Our organization recently upgraded and added the Insights feature to our ClickTime account. This feature provides more in depth budget tracking and a quick way to look at all grants from one screen in real time. Not only does this provide more in depth analysis of specific budgets (over the life of a grant), it saves time by allowing management to do quick financial check ins, in between more in depth reporting.

Cons

In relation to the Insights feature, the budget summaries and analysis do not include any associated expenses so a separate report has to be completed to get the full budget picture. While this adds another step, it is not a huge deal in relation to the functionality of ClickTime as a whole, rather it is just a small opportunity for ClickTime to hone in even more on this feature.

Response from Clicktime.com

Replied July 2020

Hi Shannon, Thank you so very much for your review of ClickTime. I am glad that your experience has been exceptional and I will absolutely share your feedback about our Support Team. Regarding your request about expenses and our Project Insights module. We have logged your feature request and I have shared this personally with the product team. We thank you for your detailed feedback as it helps us improve the overall experience of ClickTime for all users. Many Thanks, Brea Phillips ClickTime | Customer Success Manager

March 2020

Brittany from North Carolina Coastal Federation

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2020

Helpful tool, but could be more helpful

This has been a helpful tool for our company, and with little funds as a nonprofit, the price is pretty good as well. Employees, supervisors, and admin use this daily to help get our work done

Pros

I like that my employees can easily divvy up time spent on program and grant related activities. As an administrator, I like the time off module because it helps to track vacation requests and automatically sends to a supervisor (reducing time and paper). The vacation accrual feature in this module is also helpful to reduce time and allows employees to check their balance at any time without bugging me for it. We also use the expense module and that has become helpful as well in reducing paper and time for supervisors.

Cons

It would be helpful to be able to adjust expenses on the admin side after they have been submitted. If a change needs to be made to an expense project/job, admin can not adjust it, instead you have to reject it, have the employee change it and then resubmit it. Also while most reports work well for my needs, I have tried working with support to get a nice report with an employees expense sheet followed by the applicable receipts (being able to select a expense sheet status, or date range would be a cherry on top). I was told this kind of report would cost extra because it is customized. It seems to me this would a natural report for an expense module. Currently I have to pull all expense sheets, and pull all receipts and piece them together. Also when I added the expense module I was told it integrated with Quickbooks. However, it only integrates with the Desktop version, not the Online version.

Response from Clicktime.com

Replied March 2020

Hi Brittney! Thank you so very much for your review of ClickTime. I am going to reach out to you directly to share some great news. I have a way for you to be able to print out expense sheets with attached receipts, (without having to have a customized report) and I will be happy to get you our NEW QB Online connector! I am so very glad that you were able to share your needs so we know how best to serve you and your team. I will be in touch. Best Regards, Brea Phillips ClickTime | Customer Success Manager

April 2020

Kimberly from RSR Technologies

Company Size: 11-50 employees

Industry: Research

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Support Team

ClickTime is user friendly and I haven't had any of our employees to complain. They actually like ClickTime better than any other software we have used in the past. I think we will be using this for years to come.

Pros

This software is user friendly. Being the administrator isn't hard either because ClickTime has an excellent support team that takes out time to listen and help to the best of their ability. I am always more than satisfied when I have to contact the support team. Keep up the excellent work!!!

Cons

I don't have any cons yet with the software. I guess the only thing I can think of is I wish I could convert the data into an invoice, but that's not enough for me to complain. Great software.

Reasons for Choosing ClickTime

ClickTime is easy to use and compatible with our windows software

Response from Clicktime.com

Replied July 2020

Hi Kimberly, Thank you for your review of ClickTime! I have some great news for you that we do have an invoice report available to you that will hopefully give you what you need. Feel free to reach out to us at support@clicktime.com and we will be glad to walk you through the steps. Many Thanks, Brea Phillips ClickTime Customer Success Manager