CRG emPerform Software

We love emPerform!

Our organization has enjoyed a terrific collaborative experience with the emPerform performance management system, and the entire emPerform support team, from our first point of contact, through the initial implementation, continuing through our ongoing use of the system, and our enjoyable (and I do mean that enjoyable, every time!) correspondence with the emPerform team for support, training, upgrades, etc. From day one, the software has been of extremely high value to us both the product and the service provided by emPerform has been above and beyond all of our (high!) expectations. It's just a great product and a great team to be involved with. We couldn't ask for more.

Pros

From an administrative perspective, I like how elegant and easy the system is to use. I appreciate being able to design new forms and evaluation workflows myself (the well designed system makes me feel so smart, it's that user friendly!), knowing too that if I get stuck a clear and informative tutorial, as well as fabulous tech support are immediately accessible. I like that the emPerform technology is seamlessly supporting important conversations between our managers and their direct reports. Instead of being overwhelmed and bogged down with the forms as they used to be, our managers are freed up to focus their attention on our employees rather than struggling with the forms. This is, of course, invaluable for us.

Cons

I have no complaints about this software.

I have used emPerform at two companies and like the system. Both roll-outs have gone great!

Pros

Very easy to use - point, click, type, save, submit! As the administrator, I like the ease of building new forms and surveys. Super easy compared to other systems.

Cons

The ratings are averaged and I wish we had the option to sum the ratings.
You can only do 1 360 evaluation per review period on an employee. It would be helpful to be able to do multiple 360 evaluations on the same employee throughout the year.

emPerform Review

Overall our experience with emPerform has been terrific! Our newly assigned consultant didn't miss a beat with us and offered up many suggestions that helped streamline our processes even more!

Pros

I like the look and feel of the product. Very professional when you put the tool together with your company's logo and colors. Pretty intuitive from a non-admin perspective. My managers seemed to like it.

Cons

From an admin perspective, it is a little cumbersome and often overwhelming. Need a step by step administrative user guide.

Streamlined Performance Management

Pros

This system is very user friendly and easy to understand and has allowed us to incorporate all of the facets of our performance management system along with the salary review component. This has increased the efficiency of administering this process on an annual basis as well as helps our Supervisors and Managers maintain feedback throughout the year. From a user standpoint, it does not require much training to learn the process. From an administrator standpoint, I like the flexibility that the system offers in terms of changing layouts, formats, etc. I also like the notifications that are automatically sent to users as this has decreased the time it takes to administer our performance evaluation process.

Cons

The evaluation reports are VERY confusing to read. Even when exporting to PDF or Word, the formatting is done is such a way that is almost impossible to make more reader friendly. I would like to see improvements made in this area, as it is necessary from time to time to print a report.

Great Performance Management Tool

I was just recently introduced by emPerform while recently entering into a new position, and like many other companies we were using the method of handing a print off to an employee and asking them to complete their own evaluation. Which this method is fine as long as there is open dialect between Manager and employee, but at times we all get busy and lose sight of this process. This was my first experience using and performance management system, and first impression is that I was very impressed. The fact that this system will help initiate the open communication between Manager and employee and to hold all parties involved engaged and accountable for their part in the process. I also love the fact that you will have access to past evaluations to reflect on what you have done in the past and that all the information will be available and accessible at your leisure. I cannot say enough about the level of customer service that was offered from emPerform's staff and level of professionalism, we had an awesome trainer and facilitator by the name of Kris Kyritzopolous. During and after the implementation Kris was always accessible and very responsive, and just executed the level of customer service, that was very refreshing. I would highly recommend this product to any corporation looking to effective promote their performance management process.

Pros

Very user friendly from an employee standpoint

Cons

Nothing really, just learning the system from an administrative standpoint.

emPerform is a nice tool but a bit clunky

The journaling and tagging features in emPerform support our ongoing performance review process. The improved user interface that was rolled out in January 2016 is a big improvement over the previous version. One of their greatest strengths is their very helpful customer service team and account managers - always responsive and thorough. However, the system is still clunky, particularly on the admin side, and administrators and users alike continue to have difficulty even logging in. The system could use a bit of a technology update as well, incorporating more features and allowing for hyperlinks and more individualization.

Pros

customer service, improved user interface on the individual employee login side, journaling and tagging features

Cons

admin is VERY clunky, logging in is difficult, and features are limited

We've been using emPerform for about 6 months and really like the system. Has everything we need!

Pros

How customizable it is. We can set it up how based off of what we need and can make the workflow super easy and user friendly. The support we've received along the way has also been incredible! It seems to be a one stop shop for us in terms of performance management for our entire organization.

Cons

While it has a ton of reporting capability, it is a bit difficult to find what you need at times and drill down into the reporting and data.

Awesome! Customer rep are amazing to work with.

Pros

Ease of use, flexibility , tech support, help with reports, tags are awesome, others are happy with the system

Cons

Email notifications aren't working very well right now. Other than that I can think of anything else.

Talent Management Initiative

With well earned respect, I confidently recommend emPerform for future talent management projects. Looking to breathe some life into our employee evaluation process. I had the good fortune of working with CRG emPerform on the renovation of our Talent Management Initiative. It stood out as one of the most complex projects undertaken by our organization. The success of this complex project depended in large measure on the CRG emPerform team assembled and their ability to communicate and work collaboratively with us towards the goal of an easy-to-use online process. CRG emPerform delivered an all-inclusive functionality that effectively automated and streamlined our employee appraisals. CRG emPerform `s service to NTS was and is excellent. Again, I highly recommend them and would welcome their contribution to future talent management projects.

Experience with emPerform

Pros

The system is pretty much adaptable to anything you want it to be. You can easily add or delete sections from one review to another or copy the previous review and make it the next review. Our managers like the system, even though they don't like doing reviews, but they are happy with the ease of use.

Cons

The workflow set up is challenging and emPerform staff assistance.

Great Customizable System

The thing about emPeform is that you can customize pretty much anything. The hard part about it is that its not easy to learn or train on it, but once you start figuring out the features it becomes amazing. Our review system here is not an easy one, but were able to put in a workflow that makes it easy for managers and employees to complete while capturing all the information that we needed.

Very Happy Client!

We have used the CRG emPerform software since 2014 -- everything about the process, from the introduction to the company, the decision to implement, the onsite consultation and build of the system for our company, user training and the ongoing user experience has been top quality, easy and very timely. The software is user friendly...intuitive and simple to use for end users as well as for the administrators. The reporting feature is very robust and helpful. In sum, very satisfied with this software and the experience of working with CRG emPerform overall - highly recommend.

emPerform review

We chose emPerform because of it's ease of use, it met our immediate needs and had a reasonable price point. The implementation team was excellent, they worked very closely with my team and provided the support we needed to get our performance system up and running. During upgrades the emPerform team was available to answer any questions my team had and prepared my team for what was to come. We have made suggestions for enhancing the system know that emPerform is building additional capabilities. I look forward to seeing the tool meet even more of our needs.

Software Upgrades Issues

As above stated based on my rating it's good. However it doesn't give details about upgrades. Every time there's an upgrade we spend a great amount of time waiting for the issues to be fixed. The most current upgrade we waited about a week. There were technical issues on the back end that couldn't be explain. We usually have to get a test profile to go through the steps when there are major upgrades so we can catch these issues ahead of time. Yes customer support is great during this time but the software itself definitely has issues each upgrade occurs.

Good tool for the employees - terrible for the administrators

EmPerform is very complicated to use from an administrative standpoint. I've been working with the system for soon 2 years, and I'm still getting confused and frustrated when I need to design a new appraisal or change something in a current appraisal (and I consider myself very computer savvy). Customer Service is not included, so they bill us every time I need to call or email for support (which is quite frequently). Our employees do like the system, and it looks good once it's up and running. It's a nice and functional performance management tool from an employee standpoint, however the headache to set it up and lack of support is not worth the end result.

emPerform looks okay at first glance, but it is actually very glitchy and non-functional.

Pros

I like the look of emPerform. They were able to customize the homepage with our company logo and colors.

Cons

- The software has a lot of glitches. Performance reviews get "stuck" in different stages and the admin has to move the review along. This causes some approvals to get deleted and the process has to restart.
- The interface is very limited and staff doesn't really use it throughout the year, only during review time.
- Customer service is in Candada and they are hard to reach.

emPerform Review from MAC LLP

Very user-friendly for the staff. I love that I can access everything in one place and track goals throughout the year. I've had a little trouble with the admin part in that it is not straight forward and little difficult to navigate and remember the process from year to year, however, the customer support has been wonderful. It would be nicer if it was included in the price of the software, though. I like the new look of 5.0 as well. Very professional.

emPerform 4.0

emPerform 4.0 fits in very well with our organization and we've been online with reviews for over three years. CRG offers excellent customer service!

Pros

emPerform 4.0 has great functionality built into the system. First, is anniversary based performance reviews. We like the reminder/task list reminder features. It is a comprehensive package including compensation manager, succession manager, reviews and a survey tool.

Cons

Cons would be limitations in a system for example not everything can be on one page, you might have to click on a heading to enter the next area. Training on navigation is very important.

Great Customer Service (and software)

CRG emPerform software is very easy to use -- we've used the software for 2 years and consistently receive positive feedback from end users -- all report very simple to access, intuitive and easy. From an administrator perspective, the customer service is stellar -- we receive very timely and thorough support. The CRG emPerform team is responsive, knowledgeable and very friendly. For organizations seeking a comprehensive system for performance appraisals, goal setting, compensation management. succession planning (and more) -- highly recommend considering and implementing CRG emPerform software.

Reliable software, Great Customer Support

We've used emPerform for 3 years now. The software is very reliable and the single sign makes it a great value to our organization. It is complicated to setup initially but customer support has been excellent. Once the reviews, approvals, etc. are setup, the next year's review creation is much easier.

Pros

Single Sign On

Cons

Initial setup is complicated.