Deputy Software


 

Deputy is a cloud-based human resource management (HRM) solution that caters to businesses of all sizes across various industry verticals and provides them employee management and scheduling functionalities.

Deputy's rostering application helps businesses to create schedules that can calculate overtime and provide capabilities to schedule staff. If a team member cancels their shift, managers can send a shift request to their next available staff member and fill the shift’s space.

In addition to time/attendance and scheduling, Deputy incorporates other features that include a communication platform that creates a way to generate announcements in a single space for all employees. Mobile applications for iOS and Android devices are also offered that enable remote usage.

Deputy also supports integration with several payroll platforms on the market and offers performance management functionalities to the users. Services are offered on an annual and monthly subscription basis that includes support via phone, employee guides and other online resources.

 

Deputy - Reports
 
  • Deputy - Reports
    Reports
  • Deputy - Shift overview
    Shift overview
  • Deputy - Timesheet
    Timesheet
  • Deputy - Announcements
    Announcements
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

511 Reviews of Deputy

 

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Software Advice Reviews (9)
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Showing 1-9 of 9

Areane from FSPMI
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is very convenient and very accessible to use when it comes in logging time in and out. Definitely a must have software

Cons

None so far. Just continue the good job and great customer service.

Review Source
 
 

Matthew from Overcoming By Faith Ministries
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Deputy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use and user friendly. Easy to approve hours and schedule. Love the GPS clock in tracking.

Cons

When an employee forgets to clock out, it doesn't automatically end a shift after a certain period of time

Review Source
 
 

Jerry from E. Vaughan Rivers, Inc.
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy to use, no problem so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Multi-platforms, you can have it on the phone and computer to sync. Easy control of logged hours, great copying feature.

Cons

Some customization options regarding the flexible hours could be added as an update. But the customer service is good.

Review Source
 
 

Gita from Hotel Management
Specialty: Financial
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keeps me organized! Probably one of the best scheduling/staffing apps out there organizing my company's staffing, scheduling and payroll

Pros

We have been using Deputy for about 2 months now and it is a great product that just keeps getting better and better with regular updates and new features which is always a plus.

Review Source
 
 

Chad from WCIS
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Deputy for about 15 months now and it is a great product that just keeps getting better and better with regular updates and new features.

Pros

Probably one of the best scheduling/staffing apps out there organizing my company's staffing, scheduling and payroll.The scheduling features, clocking in and out (especially with location services), communication with team capabilities, and overall polished interface are so well thought out and done.

Review Source
 
 

meg from GreenForce Staffing
Specialty: Staffing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Missing simple additional features and time saving functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have appreciated the customer service and response time with issues that I have run into. I love the 24hr support as well with real-time response.

Cons

can't add 'position' only training which is not an efficient way to schedule multiple employees- you have to go into each profile to access training and you have to click multiple times to get there, the lag time in accurate updating between smartphone and computer. timesheets don't always load on smartphones. Overall WAY TO MANY clicks of the mouse to get to different areas in OIS platform.I would not choose this scheduling software based on my experience thus far, less than impressed compared to other scheduling software.

Review Source
 
 

Haley from Storage
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Deputy review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is so simple to use and to read, I schedule people and use it for my own use and deputy makes it so easy to see where everyone is, if someone is ACTUALLY at work when they clock in because of the map feature.

Cons

it would be really good if it could automatically send emailed reminders of up coming shifts to email or something sometimes I don't even get notifications that I have a shift

 
 

Dorothy from B.K.Electric Services
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Easy to use - Scheduling as Basic as needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was looking for an easy to use and not too expensive scheduling software for the beginning. The more advance programs are great but we would not yet use all the features. After searching I am happy to start using Deputy. Its easy to log in. Overview is great. Information can be put in so easily. It has everything we need for the start to organize everybody.

 
 

K from Pavilion Pediatric Center, LLC
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Awesome product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This makes my job duties with HR so much easier! I have many more responsibilities than just HR and this definitely cuts back on my time spent entering employee hours by hand and processing schedules, etc. This allows my employees more control and keeps them more accountable for their own time, PTO requests and changing of schedules!

Pros

All very easy to set up and integrates well with my payroll software. Also has a message board that is seen by all employees which makes it easy to send information and receive confirmation that everyone has read it.

Cons

Sometimes requires too many approvals.

Advice to Others

Take time to watch video and really understand all that it is capable of.

 
 
 
Showing 1-20 of 502

Jennifer from Deli Bous
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Dependable employee timesclock and schedule system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The program was my favorite scheduling system of all that we used. It saved us time and money overall.

Pros

I liked being able to analyze our employment spending based on our sales. The way they offered it was amazing. Really great features.

Cons

I wish there was some easier ways to clock in and communicate based on some competitor offerings.

Review Source: Capterra
 


December 2018

December 2018

A Must Have Scheduling Tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

In a unique transportation market, we have over 150 employees with ever changing schedules, and only a select amount of tools that can be used. Deputy helps us schedule correctly, and in turn, helps our employees get the shifts that they want. We send out email blasts with open shifts, and let them claim them. It makes the process much easier, and everyone involved is happier.

Cons

At this price point, I can't think of any negatives.

Review Source: Capterra
 

Laura from Bryson City Veterinary Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Deputy Staff Schedule Module

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Deputy provides a fully functional scheduling module we use for our Veterinary practice. Our current software did not include time clock/ scheduling features. Deputy is a user friendly program that handles our paid time off requests, time clock functions, and work area assignments. Deputy has advanced security features such as photo capture at clock in, location of clock in, and password protected access. While providing these features, it also is user friendly.

Cons

Customer support is typically via chat, and their hours of operation do not always reflect US time zones.

Review Source: Capterra
 


December 2018

December 2018

Deputy Is Perfect for Our Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the Deputy UI is really easy to navigate. There is a lot of information held in Deputy and it could easily be set up non-user friendly, but I find that I have no trouble navigating all of the different hierarchies of information to get to where I need to go. Our staff hasn't had any trouble signing up or jumping in with their schedules. I also really enjoy that it reminds people (and me) when they forget to clock in!

Cons

While I like that I get reminders that people forget to clock in, I often receive them after they've already clocked in, I wish I got a second notice that they in fact did clock in after receiving their notification. This may seem petty, but it can save some leg work (literally).

Review Source: Capterra
 

Alicia from NOLA Tropical Winery LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very positive

Pros

Very user friendly, frequent updates and tips provided

Cons

I don't use all the features in my business

Review Source: Capterra
 


November 2018

November 2018

Deputy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I truely like using deputy, I have used it with my last jobs and it is best scheduling software i've used in along time

Pros

I like how easy it is to use and make creating a schedule simple.

Cons

The app could be more user friendly when it comes to view messages

Review Source: Capterra
 

Charlie from COT, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Tried it! Spend money on customization and gave up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I wasted a lot of time and money trying to make this work. I was not looking for a free trial, I spent a lot of money to find out that this software is not as good as the rating pretend. Needed some custom work to correctly build a file suitable for ADP.

Pros

User friendly interface. Many appealing features.

Cons

Support isn't very knowledgeable. spent way too much time being asked the same questions. support agent just leave and you need to start all over with a new agent. No live support. Help web portal is not accurate. Welcome email from CEO is nice but it's an automated email. Never got a reply.

Review Source: Capterra
 


November 2018

November 2018

Full of features, but not exactly what I was looking for

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

If Deputy could make it easier to translate our complicated schedule to their platform, I would use it again tomorrow.

Pros

I really liked how in-depth the scheduling software was. There is a feature to assign tasks to different users of the software, which is really helpful for event planning or getting big projects done. In my trial use, I received no less than 5 emails and a phone call from their customer service/sales support team making sure I was able to use the software. The time sheet recording is also a really handy feature, as I can keep track of where my team is at with hours.

Cons

Overall, the software didn't have the right features that I needed for my team's scheduling needs. Our work schedule is very unique and it is hard to find any app or program that fully does what we need it to. I was also a little annoyed by how many times I was contacted after my trial ended.

Review Source: Capterra
 

Jeremy from E3 Productions
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

deputy for labour hire

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Text message confirmation and crew being able to see schedules easily. Contact details in ios app saves me having to add heaps of phone numbers to my phone for one off crew members.

Cons

Layout is easy but can feel slow/clunky.

Review Source: Capterra
 

sara from SpaceX
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Time saving and effective tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While using it in organization i had fantastic experience with this marvelous solution.

Pros

The best employee scheduling tool that is really easy to use. The great ultimate workforce manager. It is web based advance technology. The most thing I liked about Deputy it is really inexpensive than the other products available in the market. If I talk about the feature they are no doubt remarkable. By using it communication becomes easier. I love the team and support services of this tool that is responsive. Interface is superb.

Cons

There is nothing to tell about the cons. It is a little difficult to let the new staff know about the use of this tool. I do not mean that it is not easy. I do say it user-friendly use product. It has the super functionality.

Review Source: Capterra
 

Sharma from Starcom
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Coolest HRIS for employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We can do time and attendance controls and time off tracking.

Cons

This software doesn't have a payroll feature.

Review Source: Capterra
 


October 2018

October 2018

Deputy is the best human capital administrator I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great tool that all of our staff use. It is a great tool to manage the casual staff as well. I really recommend it. It is easy to manage the hours as well and make quick changes. It is easy to manage all the staff in different parts of the business.

Pros

It is so easy to use and you can download the app, so you can check the rosters of the staff from any location, you can update with ease and it has never crashed. It is reliable and has no mistakes.

Cons

Sometimes it is difficult to find your shift to login, but once you use it on a daily basis, it is so easy and effective for our business.

Review Source: Capterra
 


September 2018

September 2018

Demonstrated to be an excellent resource for scheduling

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's very easy to copy and paste schedule plans

Cons

I personally found the app is not as intuitive as the web version

Review Source: Capterra
 

Ty from Columbia Area Transit
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great time tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Has so far been a great experience with excellent customer support and very easy to use interface for all our users(of all ages).

Pros

Easy to use for everyone. Both on the mobile app and on the computer. No experience with the kiosk version. Very user friendly and 24/7 chat help is great.

Cons

Would like the ability to make it so some users can only login with a computer and some can use the app. Right now its only a global setting and allows everyone to use both. Would be nice if it could be a user by user setting.

Review Source: Capterra
 


September 2018

September 2018

Easy to use scheduling App but unimpressed by mobile apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer support was amazing through the whole process. I find they tried their best to keep in touch EVERY week to see how we were doing with the app and what we needed help learning.

Pros

Deputy was super easy to use and learn as an administrator of the app when it came to creating my employees schedules and creating timesheets. I really enjoyed the different roles and location features that existed within the app to separate and categorize my retail stores staff by training and the outlets they worked at.

Cons

Unfortunately the learning curve with my employees trying to use the app to clock in and properly edit their timesheets became tedious and time consuming which made it very hard to implement.

Review Source: Capterra

  Response: Deputy, Deputy.com

Date: September 2018

September 2018

 

Thank you so much for your review and feedback! We love hearing your comments about our Customer Support and will share your recommendations with our product team!

 

Michelle from Healing Hollow
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Made scheduling easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling is easy now. Payroll is easier now. Seeing who’s at what area is easier now.

Pros

The ability to schedule many locations easily and see all locations. Staff can clock in and it sends alerts if someone hasn’t.

Cons

I don’t like that staff can alter their sign in and sign out times making it unknown if their late.

Review Source: Capterra

  Response: Deputy, Deputy.com

Date: September 2018

September 2018

 

Hi Michelle! Thank you so much for your great review and feedback! We love hearing your comments about how Deputy makes your scheduling and payroll activities easier now. Please don't hesitate to reach out with questions in the future.

 

Natalie from Yoga Democracy
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

No bad until you try to leave

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have rarely ever left a negative review in my life but after my recent experience I feel it's almost a responsibility. I closed my business in July. Not having a need for timekeeping I cancelled an account. I deleted all staff and shifts and unsubscribed from this service. I did so before the close of the billing cycle. Since this is a payment in advance service I should have been left with nothing outstanding. I've had demand after demand. I went back into the account to inquire as to why I'm still receiving demands to find that the account was not closed, I was not unsubscribed and although all staff profiles had been deleted i was still listed as having 5 staff. I updated my contact information, emailed Deputy stating that I had unsubscribed using the instructions in the help files and heard nothing more. Then the demands started again. The worst however was having to deal with their customer service rep on live chat who'd leave me sitting on live chat for 5-7 minutes at a time only to come back and claim he was leaving me hang there on purpose so "I'd calm down" He seemed to take particular exception to me insisting on a chat transcript. Given that I'm so furious with this company and how it allows its reps to treat customers, customer service rep's strategy didn't work. I got my chat transcript in the end but only by copying and pasting the entire thing myself. He wasn't too keen on his replies being included in the chat transcript. Utterly disgusting.

Pros

It's cheap. It's not an expensive service but the old adage you get what you pay for applies here.

Cons

Customer service is deplorable. I've never in my lifetime of dealing with various services, apps, etc ever dealt with a customer service rep as badly trained and as unprofessional as I have seen at Deputy.

Review Source: Capterra

  Response: Deputy, Deputy.com

Date: September 2018

September 2018

 

Hi Natalie. We really value your feedback and will share this information with our team. Thank you for your honesty and we look forward to working with you in the future to improve your Deputy experience!

 

Randeep from Aditya Birla Group
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

Use Deputy to effectively schedule and manage your staff from anywhere.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

A very flexible system that gives us all the freedom to manage different shifts. I have used other products in this genre, but none of them are as good as deputy. Its beautiful interface has made it a delight to use it. Communication with the team is very easy and transparent and the best thing is that everyone is involved. Even the staff feels they have a certain power in making decisions which is great as it boosts their morale too. Speaking of which, payroll in Deputy is a very impressive feature. It is so easy to track the payments to each employee once they have been set. The customer service and support are very responsive.

Cons

I have noticed that android version has less usability as compared to iOS. Android users not having access to the Task manager is an issue. Also, there seem to be more bugs in the Android version.

Review Source: GetApp
 


August 2018

August 2018

Deputy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it daily for employees, inter company communication.

Pros

We have just started using it and it has really worked will for clocking employees in and out

Cons

A little hard to learn. So when first starting can be a bit frustrating.

Review Source: Capterra

  Response: Deputy, Deputy.com

Date: September 2018

September 2018

 

Thank you so much for your great review and feedback! We love hearing your comments about how Deputy helps you keep track of your employee time and attendance! Have a great day, and please don't hesitate to reach out with questions in the future.

 

Alex from Joey the Cat Skeeball

August 2018

August 2018

Deputy is a perfectly fine time tracking software but you will find better options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We no longer use this software

Pros

Deputy will do what you need it to: Track your employees time and get them paid in payroll. But while it does this adequately, I never felt any reason that I should use this software versus any of the many competitors. There are many other software platforms that are smoother, more reliable, and have better features than Deputy. It will work but I cannot recommend it well.

Cons

The software feels overall clunky. It isn't intuitive to set up and we had a difficult time getting all the time tracking enabled. It took our administrative team a full week to get our entire hourly staff onboarded and we kept running into snags or glitches. Overall not a pleasant experience. Since there are so many competitors, we decided to go with another one and have been very happy.

Review Source: Capterra