Deputy Software

The program was my favorite scheduling system of all that we used. It saved us time and money overall.

Pros

I liked being able to analyze our employment spending based on our sales. The way they offered it was amazing. Really great features.

Cons

I wish there was some easier ways to clock in and communicate based on some competitor offerings.

Pros

In a unique transportation market, we have over 150 employees with ever changing schedules, and only a select amount of tools that can be used. Deputy helps us schedule correctly, and in turn, helps our employees get the shifts that they want. We send out email blasts with open shifts, and let them claim them. It makes the process much easier, and everyone involved is happier.

Cons

At this price point, I can't think of any negatives.

Pros

Deputy provides a fully functional scheduling module we use for our Veterinary practice. Our current software did not include time clock/ scheduling features. Deputy is a user friendly program that handles our paid time off requests, time clock functions, and work area assignments. Deputy has advanced security features such as photo capture at clock in, location of clock in, and password protected access. While providing these features, it also is user friendly.

Cons

Customer support is typically via chat, and their hours of operation do not always reflect US time zones.

Pros

I like that the Deputy UI is really easy to navigate. There is a lot of information held in Deputy and it could easily be set up non-user friendly, but I find that I have no trouble navigating all of the different hierarchies of information to get to where I need to go. Our staff hasn't had any trouble signing up or jumping in with their schedules. I also really enjoy that it reminds people (and me) when they forget to clock in!

Cons

While I like that I get reminders that people forget to clock in, I often receive them after they've already clocked in, I wish I got a second notice that they in fact did clock in after receiving their notification. This may seem petty, but it can save some leg work (literally).

Very positive

Pros

Very user friendly, frequent updates and tips provided

Cons

I don't use all the features in my business

I truely like using deputy, I have used it with my last jobs and it is best scheduling software i've used in along time

Pros

I like how easy it is to use and make creating a schedule simple.

Cons

The app could be more user friendly when it comes to view messages

I wasted a lot of time and money trying to make this work. I was not looking for a free trial, I spent a lot of money to find out that this software is not as good as the rating pretend. Needed some custom work to correctly build a file suitable for ADP.

Pros

User friendly interface. Many appealing features.

Cons

Support isn't very knowledgeable. spent way too much time being asked the same questions. support agent just leave and you need to start all over with a new agent. No live support. Help web portal is not accurate. Welcome email from CEO is nice but it's an automated email. Never got a reply.

If Deputy could make it easier to translate our complicated schedule to their platform, I would use it again tomorrow.

Pros

I really liked how in-depth the scheduling software was. There is a feature to assign tasks to different users of the software, which is really helpful for event planning or getting big projects done. In my trial use, I received no less than 5 emails and a phone call from their customer service/sales support team making sure I was able to use the software. The time sheet recording is also a really handy feature, as I can keep track of where my team is at with hours.

Cons

Overall, the software didn't have the right features that I needed for my team's scheduling needs. Our work schedule is very unique and it is hard to find any app or program that fully does what we need it to. I was also a little annoyed by how many times I was contacted after my trial ended.

Pros

Text message confirmation and crew being able to see schedules easily. Contact details in ios app saves me having to add heaps of phone numbers to my phone for one off crew members.

Cons

Layout is easy but can feel slow/clunky.

While using it in organization i had fantastic experience with this marvelous solution.

Pros

The best employee scheduling tool that is really easy to use. The great ultimate workforce manager. It is web based advance technology. The most thing I liked about Deputy it is really inexpensive than the other products available in the market. If I talk about the feature they are no doubt remarkable. By using it communication becomes easier. I love the team and support services of this tool that is responsive. Interface is superb.

Cons

There is nothing to tell about the cons. It is a little difficult to let the new staff know about the use of this tool. I do not mean that it is not easy. I do say it user-friendly use product. It has the super functionality.

Pros

We can do time and attendance controls and time off tracking.

Cons

This software doesn't have a payroll feature.

It is a great tool that all of our staff use. It is a great tool to manage the casual staff as well. I really recommend it. It is easy to manage the hours as well and make quick changes. It is easy to manage all the staff in different parts of the business.

Pros

It is so easy to use and you can download the app, so you can check the rosters of the staff from any location, you can update with ease and it has never crashed. It is reliable and has no mistakes.

Cons

Sometimes it is difficult to find your shift to login, but once you use it on a daily basis, it is so easy and effective for our business.

Pros

It's very easy to copy and paste schedule plans

Cons

I personally found the app is not as intuitive as the web version

Has so far been a great experience with excellent customer support and very easy to use interface for all our users(of all ages).

Pros

Easy to use for everyone. Both on the mobile app and on the computer. No experience with the kiosk version. Very user friendly and 24/7 chat help is great.

Cons

Would like the ability to make it so some users can only login with a computer and some can use the app. Right now its only a global setting and allows everyone to use both. Would be nice if it could be a user by user setting.

Customer support was amazing through the whole process. I find they tried their best to keep in touch EVERY week to see how we were doing with the app and what we needed help learning.

Pros

Deputy was super easy to use and learn as an administrator of the app when it came to creating my employees schedules and creating timesheets. I really enjoyed the different roles and location features that existed within the app to separate and categorize my retail stores staff by training and the outlets they worked at.

Cons

Unfortunately the learning curve with my employees trying to use the app to clock in and properly edit their timesheets became tedious and time consuming which made it very hard to implement.

Scheduling is easy now. Payroll is easier now. Seeing who’s at what area is easier now.

Pros

The ability to schedule many locations easily and see all locations. Staff can clock in and it sends alerts if someone hasn’t.

Cons

I don’t like that staff can alter their sign in and sign out times making it unknown if their late.

I have rarely ever left a negative review in my life but after my recent experience I feel it's almost a responsibility. I closed my business in July. Not having a need for timekeeping I cancelled an account. I deleted all staff and shifts and unsubscribed from this service. I did so before the close of the billing cycle. Since this is a payment in advance service I should have been left with nothing outstanding. I've had demand after demand. I went back into the account to inquire as to why I'm still receiving demands to find that the account was not closed, I was not unsubscribed and although all staff profiles had been deleted i was still listed as having 5 staff. I updated my contact information, emailed Deputy stating that I had unsubscribed using the instructions in the help files and heard nothing more. Then the demands started again. The worst however was having to deal with their customer service rep on live chat who'd leave me sitting on live chat for 5-7 minutes at a time only to come back and claim he was leaving me hang there on purpose so "I'd calm down" He seemed to take particular exception to me insisting on a chat transcript. Given that I'm so furious with this company and how it allows its reps to treat customers, customer service rep's strategy didn't work. I got my chat transcript in the end but only by copying and pasting the entire thing myself. He wasn't too keen on his replies being included in the chat transcript. Utterly disgusting.

Pros

It's cheap. It's not an expensive service but the old adage you get what you pay for applies here.

Cons

Customer service is deplorable. I've never in my lifetime of dealing with various services, apps, etc ever dealt with a customer service rep as badly trained and as unprofessional as I have seen at Deputy.

Pros

A very flexible system that gives us all the freedom to manage different shifts. I have used other products in this genre, but none of them are as good as deputy. Its beautiful interface has made it a delight to use it. Communication with the team is very easy and transparent and the best thing is that everyone is involved. Even the staff feels they have a certain power in making decisions which is great as it boosts their morale too. Speaking of which, payroll in Deputy is a very impressive feature. It is so easy to track the payments to each employee once they have been set. The customer service and support are very responsive.

Cons

I have noticed that android version has less usability as compared to iOS. Android users not having access to the Task manager is an issue. Also, there seem to be more bugs in the Android version.

We use it daily for employees, inter company communication.

Pros

We have just started using it and it has really worked will for clocking employees in and out

Cons

A little hard to learn. So when first starting can be a bit frustrating.

We no longer use this software

Pros

Deputy will do what you need it to: Track your employees time and get them paid in payroll. But while it does this adequately, I never felt any reason that I should use this software versus any of the many competitors. There are many other software platforms that are smoother, more reliable, and have better features than Deputy. It will work but I cannot recommend it well.

Cons

The software feels overall clunky. It isn't intuitive to set up and we had a difficult time getting all the time tracking enabled. It took our administrative team a full week to get our entire hourly staff onboarded and we kept running into snags or glitches. Overall not a pleasant experience. Since there are so many competitors, we decided to go with another one and have been very happy.