Employee Effectiveness from Cluture Amp is a cloud-based 360-degree feedback management solution for managers, individuals and teams, that helps them to receive and provide feedback. The solution is designed by data scientists and organizational psychologists.
In the system, employees can identify their strengths and improvement areas through a report generated based on feedback findings. This also helps facilitators design the development plan for each employee. It helps managers to identify opportunities for their team members and highlight their improvement areas.
Employee Effectiveness separates evaluation and feedback mechanisms that help managers to deliver insights to their employees. It also offers an interface that allows employees to create and launch their own surveys. The learning development program allows users to frame coaching discussions and collaborate with team members to review feedbacks.
The solution is suitable for various industries including airlines, manufacturing, hospitality and media.
Ann from Michael MacDonald Financial
Employees number: 2-10 employees
The concept is great but we are a small office and even with a lot of turnover this most likely would not be something we could use as the owner has a very sensitive nature.
The ease of use is noticeable and works well for the intended purpose of getting employees to become more engaged in the organization and wanting to come to work and be productive and a part of the organization.
Possibly could be more focused as to address sensitive issues at workplace without jeopardizing one's relationship with management.
It's provided us with a great tool to improve our organisation wide job satisfaction.
The employee surveys are professional, easy to fill out and give great insights to HR & to individual teams. We've been able to track engagement over time as a company and use the findings to create immediate & long-term actions that help drive and improve the culture, as well as addressing underlying issues that may cause job dissatisfaction. The anonymity and reporting function protect employees, enabling a more honest sample of data.
Some of the questions can be vague & potentially misinterpreted however I think this is more the responsibility of HR to make sure everything is clear & communicated well.
Sarah from Hireup
Employees number: 51-200 employees
We were seeking to develop the People and Culture roadmap and the Culture Amp system has helped us to determine what our focal points are.
This software is extremely intuitive and really helped us to narrow down and benchmark our engagement levels.
Some of the reporting functions could be smoother (eg. I didnt realise that there was a capital sensitivity in the employee upload - and now my gender report has Male Female male and female). It all seems to work quite well otherwise though.
RACHEL from Diabetes NSW & ACT
Employees number: 51-200 employees
When we moved to Culture Amp we had been using the same software provider for a number of years but I went in and challenged the value for money that we were getting out of it, considering the lack of ownership of the data and inability to customize reporting. We are using the data to focus in on the areas that are going to provide the greatest increase in engagement and continue using the tool to conduct pulse surveys throughout the year ( quarterly) to check in on the areas that we have focused on. We are also using it for Exit and Onboarding survey to augment those areas and house all our employee feedback in the one place
Love the analytics it provides us and the fact that it cut down out analysis time from around 1 week to a day or so so that we can get it out to the team and focus on the actions rather than the analysis. Love the text analysis and the ability to do team effectiveness and 360's as part of the platform as well. As a not for profit I also love that it provides a fantastic survey platform for a fraction of the price- very rare to find these days! I also love how it gives you the focus areas so that you can focus in on a few areas that are the most likely to increase engagement and not get bogged down in all the data!
Nothing- everything works how it should and they keep adding things based on customer feedback to make it even easier to use! The only thing I will say is that it takes a bit of time to get used to how the data displays and understand it and get the Senior Leadership teams head around it but once you get through the first survey it's great.
Patrick from Hawthorn Football Club
Employees number: 51-200 employees
Along with the above comments the customer support was great in terms of quality and timeliness.
DATA! Having used Survey Monkey in the past it was great the amount of quality data that was produced and the ability to cut it across differing demographics to id any particular focus areas.
Ability to benchmark.
Not just getting results buy highlighting key areas to focus on in terms of Action Plans
We are now building a strong history to ensure we keep focus.
I struggled from time to time with the tech but that is more about me!
chris from Newcastle University
Had this as a trial to compare 360 feedback tools. I loved it but the company went with another...shame.
The fact that we didn't buy it. If it was up to me I would have this installed throughout the company.
Susanna from ZeroCater
It's an essential tool to keep a pulse on employee engagement. We've used this tool to identify the pain points our company experiences, and it helps put certain needs in higher priority to our leaders. Because of this tool, we have been able to show common themes in strengths and weaknesses our company has experienced throughout my tenure here, and action plans have been developed because of these survey results.
The ability to customize and personalize your company's engagement surveys, and the variety of statistics and demographics the results can be filtered by. It lets you easily pinpoint the strengths and growth areas in each demographic for department leaders to review. The feature that allows you to benchmark your results vs. companies like yours is very helpful to see where your company's results stand.
I like that we can compare an engagement survey's results to a previous one's, but I'd like to see a path over time. We've had over 4 engagement surveys so far, and I'd like to see how responses to questions have changed over time.
Daniel from Fullstack Academy
Employees number: 11-50 employees
-Clear data on employee experience and sentiment
-Actionable feedback from employees on how to improve their experience
Extremely clean interface - for users and administrators. Very intuitive.
Very strong reporting toolkit - easy + efficient to slice and dive deep into the data
Great community to be a part of - strong thought leadership in the engagement space
Make sure you know that the configuration, user experience and process will work for your company's desired process/flow. The configurability of the different tools is high, but it can be hard to design administrator-led assessments + processes if you have a very particular/atypical talent cycle. Do your design research first and figure out how you will implement effectively.
Jenny from Apex Family Chiropractic
I'm extremely impressed with this software! If you're a company that really emphasizes on maintaining a great company culture for your employees, then this is the software for you! It is great to use for getting employee feedback, analyzing results and taking the correct action to more your company in the right direction.
This software is very beneficial for bigger companies where you have one person like a HR manager to really spend a lot of time with this software in order to make it the most beneficial to use.
This tool is super simple and quick to get up and running with. It's so important for employee wellbeing and company culture to invest time and effort into tools like this that can capture honest feedback. This tool helps us to capture employee engagement and satisfaction. I like the reporting feature for insights.
It would be good if there was an easier way to analyse the qualitative comments made by employees in the reports. Apart from that I've not experienced any issues worth mentioning.
Seema from Instart Logic
Ease of setting up the survey, and then all of the built-in analytics makes it easy to interpret and present your data. Now CultureAmp even takes your data and creates the entire powerpoint presentation for you!
I would love to define "Leaders" a little more specifically as "senior leadership" or "executive leadership" because people get confused, but if I change anything at all to the factor I will lose the ability to compare the factor to past surveys.
Also, while I like the new Text Analytics function, the algorithm is off in interpreting positive and negative sentiment of a comment and from categorizing the gist of the comment. I had to re-categorize 360 comments myself because the algorithm was off quite a bit.
The survey templates that are offered ask all the right questions and it's easy to add in any extra custom questions.
I couldn't easily find a way to show the names of the respondents against their answers. I feel this could benefit the employer
Delgado from SIDOR
Better control and better organization in the company
Its easy to use, and customer support is amazing, it help you to organize your employees, you can design and it allow me to cross-index checking. i love because i can segment my workers
some reports, they are not so good, it's one of the things that I would improve, they are really improvable to be able to make better analyzes
Melissa from Liberty Investment Properties
This product is really great in that I love the ability to create my own surveys and send out to see the rest of the staff and team
Ultimately this product was not cost-effective for us long term, but I did love to use it in the trial.
Marie from Self
Really amazing program for measuring employee effectiveness and satisfaction. This software is also easy to use and learn.
Sometimes it can run a bit slow, but this can often be resolved with simple solutions. Would recommend this product.
Casey from Stack Overflow
Employees number: 201-500 employees
I think the UX/ UI is good, and easy enough to use, but also there's so much under the hood so that it's also a really robust tool. The product improvements have actually been improvements, and I'm excited whenever there's an update. The support team is also fantastic - I've never had a poor experience with the support team, and they are really great ambassadors for the company.
The Academy is the secret sauce, in my opinion - in addition to support articles for operations and administering the tool, all of the research and literature around engagement and feedback, written by I/O Psychology experts has helped me simultaneously learn more about best practices, while also providing backup to the methodology when I'm presenting findings to senior stakeholders.
Also - everything else Culture Amp does is great: Slack community, meetups, newsletter, etc. that I think they're building really great public culture and brand so... I want to like what they're doing software-wise. I'm well primed to like the tool.
Sometimes I wish the admin functionality was a little bit more robust - i.e. our organization structure changes a little bit year-over-year, but in order to map departments to previous years, it's a manual thing that the support team has to do. Or with the new inspiration engine, if it's customizable to the organization, I think it'd be neat to have a big library of actions, and be able to see which questions/ factors they're tied to, so that when you're writing new ones or building that out, you don't have to do it on the individual survey level. But that's a new part of the product, so maybe it'll get there later.
Stuart from Applebum Events
I've found it really easy to create custom surveys that I send out to the management team and temp staff we employee for events. I like the reporting feature that enables me to see how engagement in the team is tracking at a glance. It's also easy to share reports with the wider team for transparency. I find it pretty user friendly overall.
I've had a good experience so far and don't really have anything to complain about. Only thing I'd like to see at the moment is to make it easier to set up reporting permissions with other members of the team.
It allows the admins, managers, and users to see where the org is and where it could be more useful to the betterment of not only its employees but also its bottom line.
I appreciate the questions being related to factors. It's really great to have so much at your fingertips.
I worry that they aren't making an effort to get other industries to use their product so they can have better baseline across industries.
Jenny from InsideView
Employees number: 201-500 employees
Insight into our culture, the specific experiences of our people, a view of our managers and people (strengths/areas for improvement), an easy-to-use exit process that allows us to compare results and view trends.
Two years ago when we were looking for an engagement survey tool, I came across Culture Amp in a StartUP HR forum. It was recommended over and over by different people at different companies so I looked into it, along with a number of other solutions.
Culture Amp came out on top in every comparison I did for its features, ease-of-use, domain expertise, and pricing. After we launched our first survey and shared results with our leadership team, I knew we had made the right choice. The tool is easy-to-use as an administrator and elegant/simple for end users. There are useful new features being added regularly, and every product improvement or new offering comes with strong communications backed by good science/thought leadership, and clearly having taken customer feedback into consideration.
We now use Culture Amp for:
-Manager 180 surveys/feedback
(and I expect this list to continue to grow)
The customer service is excellent with a responsive team that talks to me like a real person. We have great conversations, they get me the answers I seek, and they always appreciate my input about how to make the offerings even better.
Our leaders and employees find value in the tool, and as an HR team, our ability to deliver insightful results to individuals and teams makes us highly impactful to our company as we all work to continue to build our great culture.
I find myself going to Culture Amp to do everything and everything it does not do, nor should it. I like it so much, however, that other options pale in comparison. For instance, we are developing a new performance feedback process - not a 360, not a survey, and I'd love to use Culture Amp for that purpose but it's not set up for that, especially because it isn't integrated with our HRIS.
Each time we do a new, global survey, I need to upload our data to Culture Amp. It's not a bad process, but I'd love a more seamless option (it may be a limit of our HRIS vs. Culture Amp).
Rachel from Welkin Health
With CultureAmp we're easily able to identify areas where we're doing well and areas that need improvement. It also allows us to breakdown our data to see if it's team/manager-specific feedback or if it's company-wide. We're able to implement culture initiatives based on real data and over time, we're able to see how our initiatives are working.
The template surveys and benchmarking ability makes it really easy for us to send surveys quickly and have real data against which to compare. The support team is great and quickly respond to all Qs I have had regarding survey design and analysis. The visual data breakdown (heatmaps!) makes it really easy to identify where we're excelling and in which areas we require the most work.
Some of the customization for Qs is a bit labor intensive, just a few extra steps that I wish were streamlined. Overall though not really that bad considering that I primarily use the template versions.