Employment Hero Software


Employment Hero is a cloud-based human resource (HRM) management system available to businesses of all industries and sizes. The solution helps manage the entire employee lifecycle, with modules for recruiting, onboarding, payroll, time and attendance, performance review and more.

Employment Hero’s other features include a supporting law firm that keeps contacts and HR policies up to date and employee self-service functionality that allows workers to request leave, view payslips and timesheets and edit personal or banking information.

In regard to recruiting, Employment Hero allows users to create their careers page, post to the Employment Hero jobs board, create questionnaires for candidates and do things like background checks.

An onboarding checklist ensures that all workers are compliant and allows to automate the manual paper-based processes. From there, timesheets can be filled out by employees and approved by managers, payroll can be outsourced to Employment Hero for accuracy and reporting can help gain insight into an organization’s performance.



67 Reviews of Employment Hero

Overall rating

4.66 / 5 stars

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Showing 1 - 20 of 67 reviews

February 2019

Shannon from Aquabliss

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2019

We ❤️ Employment Hero

Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!) They really are on top of the game.

Pros

What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight!
It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee.
Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes.
Perfect Integration with our accounting software as well.
We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.

Cons

The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates.
Also, the staff announcements feature is a bit basic for our needs.

March 2018

Kerry from Mosaic Property Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Love the platform, makes on boarding new employees a breeze.

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Pros

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees.

The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information

I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

September 2018

Christopher from Warwick Veterinary Clinic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

September 2018

Customer review

As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Pros

Stable platform, it works and is simple for staff to comply with

Cons

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

March 2018

Justin from Stratel Pty Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

As our HR Platform, it provides access to great tools for insights and staff management.

Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

Pros

It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Cons

Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

October 2018

Jaret from Pickering Investments

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Group HR Manager

We feel EH is aligned with our Group core values and assists to develop a strong workplace culture. Its ease of access provides us the ability to communicate with all of our employees at anytime. It really makes Payroll and On-boarding easy.

Pros

We like the On-boarding experience EH provides new employees joining our group. The Employee Self Service enables them 24hr access that notifies manages and payroll of any request and/or changes.

Cons

We are the 4th largest privately owned Automotive Group in Australia and would like to see EH integrate with our DMS and this option isn't currently available.

July 2017

Matt from Stratel Pty Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Great customer service, easy to use product

Everything about Employment Hero is easy to use and easy to understand. Has helped our organisation do paperless with HR and track/control more with less effort (better than our previous system combination of software/files/folers).

Pros

The ability to upload policies, HR documents and the system tracks the completion/acknowledgment for you in a fast and simple way. The people behind the customer service are responsive and helpful so it's not just "software as a service"..you get great support too.

Cons

It does everything it says it does well. The way people can sign documents on their phones/tablets/computers is a little inaccurate (turns your signature into more of a scribble) which should be improved, but that's mostly cosmetic.

June 2018

Peter from Inland Technology

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

It just works. Employment Hero is simple to use and easy to implement.

Pros

Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Cons

Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

October 2017

Dan from Sports and Spinal Physio

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

EH has provided an excellent system that has a value proposition which rivals the largest HRIS's

Paperless onboarding! Certificates/compliance reviews!

Pros

The ease of use and roll out has been fantastic. The cloud based system doesn't require dedicated IT resources and can managed and rolled out by anyone.

The paperless onboarding/contract signing is fantastic!

Cons

To upload and edit HR documents requires mark up and emailing to the support team.

Onboarding doesnt force the staff member to fill out all relevant personal data fields.

Onboarding module doesnt apply to contractors thus I have to add them through the employee side (whilst stipulating that they are a contractor).

January 2018

Savannah from Chill IT

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

The Employment Hero platform has introduced an effortless and smooth transition to our company.

Pros

Functionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.

Cons

I don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.

April 2018

David from The Link Youth Health Service

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Excellent product and service

Pros

It talks to Xero and it is very intuitive and easy to use. It not only has saved us hundreds of dollars in HR and time, it is helping us to organise our policies and other processes in one place.
The onboarding tools are also fantastic and totally automate the process while still giving us full control.
This really is a fantastic product, it is more than paying for itself and we are still only on the learning curve, probably using 30% of its potential.
Being cloud-based it also a big advantage for us and it allows the user to log-in regardless of where they are and what devise they use.

Cons

Haven't found a Con yet.

November 2018

Tomoyo from Taiyo Membrane Corporation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

EH platform made HR record keeping easy

Pros

Document control of company policies, record keeping of HR documents, leave management etc. Tasks traditionally took many hours are now done paperless and there'll be no argument that the employees have not received documents.

Cons

Understanding 'variables' in the contract template was a little hard because I couldn't find answers by going through 'Help' or manager's manual. I was preparing a contract for one of managers and it kept revering to my position/my name instead of the manager's. Once I figured out why it was doing that, it was all fine but perhaps this needs to be added to user's manual. One thing I'd like to have in EH platform is a new employee to acknowledge that he/she received an induction. I know I can assign induction tasks to my team members but from what I can see, there's no area for the new employee to acknowledge that he/she received the induction. So I'm still getting a paper checklist signed by the new employee and uploading the record.

November 2017

Karen from mcr Computer Resources

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Overall, my experience with EH has been very positive

Everything - more organisation, more visibility, just more of everything

Pros

The software is easy to use and for the most part intuitive, it is great to have everything all together instead of scattered about in different places and it allows for future growth. We have been able to adapt various functions to our own use, rather than what they were intended for, so the system is versatile. The support is super and best of all, being an Australian company, they are right here so we get very quick response and the software is made Australian laws and requirements in mind, rather than American or European. Overall, I am very positive about this system and we have found that the more we use it the more we find we can do with it.

Cons

We would like to see more in the employee dashboards, such as their goals but apart from that, there isnt really anything we are disappointed with and the EH team is very open to clients providing ideas for the development team.

October 2018

Erica from Tooltechnic Systems (Aust) Pty Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

EH HR keeps me organised

Since moving to EH we have improved our on-boarding process, and staff inductions are now more comprehensive and more efficient. The timesheets and Clock me In features allow employees to easily and quickly record their hours in just a couple of clicks, saving time for them, their manager and for payroll.

Pros

Employees are readily and easily accessing their files and up to date HR information directly.

Cons

Some features could be further improved, such as being able to maintain and update documents directly on EH.

January 2018

Lisa from Neto ecommerce Solutions Pty Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

We implemented Employment Hero in August 2017 and it has really helped streamline our HR practices.

Pros

Employment Hero has allowed us to move on from a lot of the manual practices that we had in place. It's so much more efficient for us to send our contract electronically and have all personal details in one place. It has really taken away a lot of manual work and simplified things for us.
We also love being able to pull standard reports quickly such as staff numbers, anniversaries and gender numbers.

Cons

It would be really great to be able to have our International staff on EH as well. And I do find some of the reporting a little tricky but its nothing that I cant work around.

January 2018

Ann Marie from YCSS Child, Youth and Family Intrrvention Service

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Took some time to decide on a product that would support our business.

Pros

It is user friendly and easy for employees to use. Employees are able to receive notification via mobile or email.

Cons

There is afunction that isn't fully developed that would support our business. Ie contractors information not being able to save after they are off boarded.

August 2017

Alicia from YCSS

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Employment Hero has been a platform that has taken hours off my daily work load

Pros

Using Employment Hero to track my staff's qualifications, certificates and rostering, this platform allow me to be secure in knowing that my staff meet compliance standards

Cons

Our business is slightly different to the norm of organisations using this platform with our staff doing over night shift work and a number of staff being casual there is some gaps in the rostering and time sheet features.

October 2018

Natalie from Clinic to Cloud

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Easy to Use HR platform

I am happy with the support and their response. Though I always receive a preliminary email saying my request will be escalated to a senior customer support agent. I would prefer receiving my answer straight away. But it is an easy to use and dynamic platform. Love the add ons with the shopping, wellness program and money advice.

Pros

Easy to use, intuitive for all new employees to search for information and lodge requests

Cons

Some features like the reviews could be more organised. When you create some reviews they are neither organised by name nor chronologically. That would be my main and only pain point

November 2017

Cristina from Freedom Insurance

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2017

Easy to use on the day to day

It's paperless and easy to use. We can onboard and offboard employees faster.

Pros

* Easy to use
* It improved a lot in the last year.
* No need to fill forms for the Tax declaration
* Paperless

Cons

* The custom reports need to improve. Now we have the option to hide the people who were terminated but still appearing the ones who resigned, etc.
* Some settings are not straightforward

September 2018

Tina from Work Healthy Australia

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Employment Hero HR & Payroll

Paperless onboarding. One place for policies & employee documents.

Pros

Easy to use. Payroll and HR linked. Links to accounting system. Paperless on-boarding. One place for employee documents.

Cons

Long wait time for support. No position descriptions. Goals not linking or ability to chose due dates.

July 2017

Mitchell from Skedulo Pty Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

It has been a complete game changer for us

It has made On-Boarding and HR management 1000 times easier

Pros

Going paperless is excellent. It streamlined the number of documents that we had to send out to new starters & reduced error as it put it in the hands of the staff to input their personal info. The team based customization for the On-Boarding Checklist with notifications is a life saver.

Cons

It is missing an equivalent Off-Boarding process at the moment but I believe that is in the works.