What is Gusto?

Gusto is a modern, online human resource platform that helps any small business owner take care of all hr tasks. Gusto offers HR tools and HR services to help with managing employee onboarding, running payroll, administrating health benefits, and engaging employees and teams using one integrated, easy-to-use platform loved by over 100,000 modern employers. Any business owner will feel like a pro no matter how complicated the situation.

Gusto provides any small business with payroll management and benefits management services. Gusto provides expert guidance from HR professionals when purchasing health insurance for the first time, integrating existing plans with payroll, or needing help with add-ons like 401(...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

2,720 Reviews of Gusto

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2,032)

2,032

4 stars

(547)

547

3 stars

(93)

93

2 stars

(19)

19

1 stars

(30)

30

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2720 results

December 2020

Carly from Momentum Tax & Financial

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Awesome Product and Support Staff

Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.

Pros

Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.

Cons

This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.

Reasons for Choosing Gusto

Gusto is a really good choice for small business owners who want to have the support of a full payroll service program, without the crazy costs that can go along with that.

Reasons for Switching to Gusto

QBO Payroll requires you to file most of the extra paperwork and taxes yourself, but Gusto takes care of that automatically for you.

January 2021

Jenni from Want & Emery CPA's

Verified Reviewer

Company Size: 11-50 employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2021

Best DIY software in the payroll market

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Pros

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Cons

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Reasons for Choosing Gusto

Direct deposit turnaround, features that Patriot doesn't support

Reasons for Switching to Gusto

Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.

September 2019

Bryan from Prohaska Consulting

Company Size: 51-200 employees

Industry: Executive Office

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

September 2019

Terrible customer service, average system, Predatory Lender

The world has caught up to Gusto. It is just a run of the mill self-service payroll firm. Comparing any self-service firm to a full-service firm, the self-service firm will win on cost, though that is about it. In addition to losing on Customer Service, the constant annoying sales pitches and calls regarding HR benefits as well as the firm charging for simple improvements, such as adding paid-for time tracking is a severe detriment. The fact that it has now morphed into a Payday Lend is the last straw for me. I do not trust Gusto with my firm's or employee's data and am extremely happy that I never moved any healthcare or other benefit systems to their control. I have been with the firm since our beginning, but will be moving on to another system as soon as possible.

Pros

This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Cons

Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a

December 2020

William from Ebenezers Coffeehouse

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Foundational HR Tools for the Little Guys

Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.

Pros

These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!

Cons

While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.

Reasons for Choosing Gusto

Gusto made their pricing clear and demonstrated their ability to make onboarding as clean and easy as possible.

Reasons for Switching to Gusto

QuickBooks is incredibly cumbersome and I was often left with enormous doubt as to whether what I needed to do was actually done. Their integrations for payment of taxes were difficult and I was still left to the legwork of filing. The amount of time I spent doing HR was eating up my ability to react and get ahead of all the other COVID-19 requirements.

October 2020

Coby from Pet Butler of Maryland

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great payroll service for the little guy

Gusto is doing a better job than my previous payroll company for less money. They seem to really care about their customers and their experience.

Pros

The payroll features make doing payroll very easy. The employees can log their times and I can easily verify them and sync it with payroll. I feel like this company really cares about their customers much more than my previous "large payroll provider"

Cons

Site navigation can be a little bit difficult at times. I have to do some searching to find what I am looking for. Reporting is OK but could be better.

Reasons for Choosing Gusto

I had used QB in the past and it was ok, but Gusto seems to have more features for a better price and they seem to care more about my business than Intuit does. Intuit is very difficult to work with.

Reasons for Switching to Gusto

Run was not user friendly and much too expensive. I felt like an unimportant customer to a large company.