Gusto Software


 

Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

 

Gusto - Run Payroll
 
  • Gusto - Run Payroll
    Run Payroll
  • Gusto - Benefits
    Benefits
  • Gusto - 401(k)
    401(k)
  • Gusto - Time Off
    Time Off
  • Gusto - Employee Records
    Employee Records
  • Gusto - Workers' Compensation
    Workers' Compensation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

983 Reviews of Gusto

 

Start your review of Gusto

Click to start
https://www.softwareadvice.com/hr/gusto-review/
Software Advice Reviews (118)
More Reviews (865)

Showing 1-20 of 118

Ryan from Savannah Solutions, Inc
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

2yrs of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worth the money if you have pretty simple payroll structure

Pros

This is an online payroll platform where you can run on your schedule with lots of functions that any payroll software should have. It’s pretty easy to use and gives you reminders by email on things to do So it saves you tons of time.

Cons

Some functions are not there as they are still developing. Correction of previous payroll had to look for online support but they couldn’t support on a state level.

Review Source
 
 

Seth from Revolution Home Services, LLC
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

poor customer service and deceptive practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

i liked that they usually took care of all the tax filings with little input from me. onboarding and most administered tasks were simplified.

Cons

they missed filings, they lied about their referral program and would not pay me for my referrals. Do not bother referring anyone as you won't see a dime. I have switched payroll and so did my referrals. We switched to Square and they pay for the referrals. Also the pricing is better with square and they offer everything gusto does but with better customer service at a cheaper price.

Review Source
 
 

Gabe from NWL
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Easy to use payroll system

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very user friendly interface. Was easy to set up and use. Ability to print out and view pdf paystubs was very convenient.

Cons

During initial setup, my bank information was entered incorrectly which resulted in a direct deposit getting stuck in limbo. Gusto was able to help my HR rep get it solved quickly!

Review Source
 
 

Michelle from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great for any HR needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love that when I log in I immediately have all of the information I need available. I don't have to try and guess where to find anything, it's self explanatory.

Cons

No cons. Gusto has been amazing at tracking all of my payroll and employment info and their customer service is impeccable.

Review Source
 
 

John from 2600Hz
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

The simplest and cleanest HT portal that I've used thus far.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Everything is easy to see and extremely accessible with minimum clicks. I also like that they are a very diverse hiring company.

Cons

Some of the benefits integration could be me more consolidate within the site. However, most things are accessible and easy to access.

Review Source
 
 

Natalie from Schwartz and Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Simplifies the HR process!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like mostly about this software is it's ease of use, and that it simplifies the HR processing for companies.

Cons

It's a little bit expensive if you have multiple people working at an office, they should offer lower prices.

Review Source
 
 

Tanner from Spiff, Inc.
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

A nice break from the usual payroll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's so easy to use. Onboarding was so straightforward that even a non-HR person like me could do it. It's so easy to run payroll each week and the features of the app are great. It's especially great at onboarding new employees and giving cool options like charitable donations and donation matching for employers. User management is super easy and it houses all of the documents on the platform.

Cons

The only thing I don't like about Gusto is that payroll that is more than $20K has to be run 4 days before payroll is due (I think ADP you can even do same day). I'm not sure if this is the same on every tier of the platform (I think we are on the lowest).

Review Source
 
 

Kenneth from Medical Supply
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Gusto Is The Perfect Payroll!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gusto provides such an awesome platform for running quick and smooth payrolls. It's been a nice change using Gusto compared to some of the other industry leading payrolls which we won't name.

Cons

At first it seemed to be a bit of an adjustment period using the Gusto platform compared to our previous payroll service. Once we became accustomed to the platform and layout, it was a simple and easy platform.

Review Source
 
 

Christopher from Mr. Clone
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

I love how easy it is with the catering added

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love this especially since we do shows for both businesses I own, you can do so much here as they have it integrated for web ordering, kiosks and catering system so the user can can control with added perk of a customer point system

Cons

Anything that is per month per terminal is just what I want to see.. Customer support is great but I want to buy a system out right and maybe when I need to pay for someone to come fix stuff.. I just hate monthly charges

Review Source
 
 

Ciandra from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great system!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Extremely user friendly. Simple to navigate and all the forms you need are easily accessible allowing you to view your paycheck, past pay stubs, W-2, and much more. This program is cloud based and easily integrates with other software. Great email notifications that provide useful information without filling your inbox with unnecessary alerts.

Cons

The pay stubs must be downloaded as PDF which makes viewing them on the phone difficult, only a portion of the pay stub is able to be seen.

Review Source
 
 

Jordan from Sunland Home Care
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

You Might Have Heard Of Gusto!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Now you might have heard of Gusto, and if you haven't you need to get on board! Gusto provides excellent payroll management service. It is actually also a lot more cost effective when compared to other competitors!

Cons

There was a bit of a learning curve when we switched from our previous payroll company. However, this transition was quick to transition from!

Review Source
 
 

Veronica from Dirt Road Rustics
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great Payroll System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Used several different payroll programs and Gusto is the best by far! Easy to use, very easy to hire new employees, able to complete payroll from my mobile device (no need to go into the office to complete), friendly reminders on due dates and great support for any questions you have.
Highly recommend Gusto!

Pros

Easy to navigate through, User Friendly, Access payroll from any device, Easy to hire and complete paperwork via email, Awesome program

Cons

Have not found any cons yet........I have been using Gusto for a little over a year now and have not encountered anything.

Review Source
 
 

Hannah from Flaming's
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

No need for an accountant!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy step-by-step instructions, demos, and support. If you have the patience to input all the data, it'll save you tons of money from those awful payroll companies.

Cons

Initially, there is a lot of data to input which takes time and patience. But once you get everything set up, it's pretty smooth sailing from there.

Review Source
 
 

Bonnie from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Love It!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything! So simple to use and navigate. Simple to download a PDF even from your cell phone to easily view paycheck. Easy log in access. Everything is in one place.

Cons

I have nothing negative to say about it. I would not recommend anything be changed. There is nothing that needs to be improved.

Review Source
 
 

Victoria from Lularoe Brittany Hunter
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Payroll Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I can't be certain if it was the accountants understanding of what we should have or not. The reports were difficult and I never received what I really needed.

Pros

Information to employee via internet. It was nice to have the notification that we were paid and be able to see our paystubs online.

Cons

Everything. It was handled through our accountant, but reports were terrible. I've used payroll companies for years but this was just awful.

Review Source
 
 

Christopher from Cabot Psychological Services, PLLC
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product and easy to use!

Pros

I’ve used other similar software and this one has everything I need without the high price. Everything I need is right there for me.

Cons

There are a few minor design flaws that could be improved but nothing major. More nice to have versus something that impacts usage.

Review Source
 
 

Karla from Altitude Financial Services LLC
Specialty: Accounting / CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Super Payroll Solution for Small Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is my go-to solution for any client whose payroll we are involved with. We use it ourselves and highly recommend to small businesses. If you go through your accountant there is a discount on the subscription price. The subscription can be paid by the client or the accountant.

Pros

This is a cloud based solution with a subscription price that is less than the big payroll companies. I like that you can have employees "onboard" themselves by filling in their personal information and bank information for direct deposit. This increases accuracy and preserves the employee security. I also like that the business HAS to have the payroll tax payments withdrawn with the payroll submission thus enforcing compliance. Gusto does all the Payroll Tax Return fillings, you can log in and get them. There is no need to print or deliver paychecks, which saves money and time - employees can get their stubs and W-2 by download. It integrates with your accounting software for automated recording, another time saver that increases accuracy. Support is excellent, and they deal with any notices resulting from transactions on their watch. If payroll is the same each time you can set to autopay!

Cons

Some of my clients would like Gusto to submit garnishments or retirement payments, but that is not something they do.

Review Source
 
 

Claire from Prelude Behavioral Services
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

A cheapest software for overall payroll service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It provides overall payroll service at an affordable price. Good email notification. Quick response to email questions. I'm pleased with Gusto considered what I paid.

Cons

Some functions don't work as they should be. It's hard to find reports. Customer representatives need more training.

Review Source
 
 

Kristen from Dobbs Boston
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Love this payroll solution!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

We have 2 employees and 1 contractor - very easy to use, and very inexpensive. We don't need the bells and whistles, so this is perfect for us. I know they have more features than we use, but just the basics is perfect for our company.

Cons

Don't really have any - We don't need the bells and whistles, so this is perfect for us. I know they have more features than we use, but just the basics is perfect for our company.

Review Source
 
 

Brittany from 159 Solutions
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Paying taxes was easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Super simple and fast to process payroll (especially if you only have salaried employees). Unlike Quickbooks, you don't have to remember to pay the payroll taxes in a second step.

Cons

Honesty nothing! Everything was good! Customer service was easy to reach and walk through resolving issues together.

Review Source
 
 
 
Showing 1-20 of 865

Christian from Universal Salsa
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Fantastic deal for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing.

Pros

I love everything about this software. I set it up, it does what it is supposed to, they file/pay what I need for me, and the price is hard to beat. Customer service is also amazing

Cons

Nothing at all. After going through a few other companies, Gusto surpassed them in all departments

Review Source: Capterra
 

Jeremy from Grow.com
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great Payroll Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had a wonderful experience with Gusto.

Pros

Gusto is the perfect payroll tool for small and medium size business. The functionality and cost is great and I would recommend it to any small and medium size business.

Cons

As Gusto is the perfect tool for small and medium size business, the functionality lacks when your company begins to grow. Once you begin to grow, I would recommend looking at different softwares.

Review Source: Capterra
 

Dagmara from Coachify
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Very specialized, highly useful payroll tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good!

Pros

It helped our stuff to work faster. Good software! And very useful because it covers everything from payroll, benefits to new hire reporting and vacation monitoring. First time I used the tool of this kind.

Cons

I think they could make it more customized for enterprises. Other than that I really enjoyed the tool.

Review Source: Capterra
 

Kody from Wisdom Teeth Guys
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Gusto is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gusto has helped us to simplify payroll and streamline the process completely.

Pros

I would definitely recommend Gusto because it makes payroll simple and easy. They also include fun facts with each paycheck that it emails out to employees.

Cons

The customer support has trouble understanding your inquiries sometimes.

Review Source: Capterra
 

Sean from Best Fitness
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great Company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great communication through email, great layout of gross, net, and taxes.

Cons

None to mention, cant think of any other payroll system with this much ease of use.

Review Source: Capterra
 

Rainela from Proeprty Mel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Best Software Ever

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Great, I get what I need :)

Pros

It's genius and easy to use. If you had a feature to put money aside for motives like traveling and etc, would be amazing.

Cons

Nothing, I absolutely love it. I have to say its simple and there is no reason to complicated.

Review Source: Capterra
 

Deanna from PlanOmatic
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Best App for Payroll!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It sends me an email with my paystub every payday! With one click of a button I can see my commission checks!

Cons

I wish they integrated with Zenefits to create a seamless HR/ payroll experience.

Review Source: Capterra
 


December 2018

December 2018

Gusto Makes Payroll Easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software keeps my paystubs and benefit information organized in one place. After signing up, it was a simple process of choosing my benefits and comparing. The dashboard is easy and functional. I appreciate the email reminders as well.

Cons

I am not experienced any negatives while using this software.

Review Source: Capterra
 


December 2018

December 2018

Best payroll provider in the biz!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows significant complexity but simple to learn. Support has been phenominal.

Cons

Nothing to report here, we haven't had any issues.

Review Source: Capterra
 

Erin from BookKeeping Express
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Would recommend

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I enjoy using Gusto, it’s easy to use. It payroll integrations are made easy.

Pros

This software is easy to navigate and is a hub to find many things instead of having multiple softwares this does it all. Gl integrations are made easy.

Cons

When you try to open something up on gusto you end up opening 3 tabs in the process.

Review Source: Capterra
 

Kristie from Datis
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

So user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I love the visual look of Gusto and how easy it is to use. I also love the emails when you get paid. It also easily connects with Turbo Tax

Cons

Nothing! I have not found any flaws with the system.

Review Source: Capterra
 

Beth from mAccounting
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Gusto Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company uses this platform to pay it's employees, so I am a user of the system. I also work on an implementation team at an accounting firm, and Gusto tops our list of recommended payroll partners. If you are a small to medium size business and aren't happy with your current payroll provider, do yourself a favor and make the switch to Gusto.

Pros

So much easier than other payroll platforms. Customer service team are amazing and very supportive. Clients love this platform, which is why we recommend it to our clients that are most suitable for this platform. It's a breeze to set-up, email notifications are super helpful, short and to the point. An absolute game changer in the world of payroll. Love this company, product and their team is the best!

Cons

Haven't experienced an issue yet. If we've ever hit a snag with a client, the team has always been very responsive and work swiftly to reach a quick resolution.

Review Source: Capterra
 

Greg from New Frame Creative
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Gusto is a lifesaver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and how comprehensive it is. As a small business owner my time is so limited and I do NOT want to have to keep up with all the details of payroll, stats taxes, etc. gusto does it for me. It’s amazing and a great value.

Cons

Absolutely nothing. I love it and couldn’t find a thing to complain about.

Review Source: Capterra
 

Tommy from Simply Green Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Gusto

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They best payroll and company accessed documents. I’m able to load every detail about my employees and have EVERYTHING in one spot. Being able to view payroll history with ease is remarkable.

Cons

Not one single thing. I use it every day and not one issue

Review Source: Capterra
 


December 2018

December 2018

Flexible software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

User interface is easy to use and offers many navigation options.

Three tier pricing scheme offers flexibility for users.

Cons

No weekend support which is a bit unfortunate

Review Source: Capterra
 

Ron from Planet Fun
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Very nice payroll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to use Gusto to do my payroll. They do it all from taxes and new hire paperwork. I love it.

Cons

There’s nothing I don’t like about Gusto.

Review Source: Capterra
 

Lyssah from Fry Freelance & Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Gusto makes paying team members easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a team of freelancers, Gusto helps us get our contractors paid on time and easily without extra charges/expenses.

Pros

I love how easy it makes it for employees to get paid and get necessary documentation

Cons

Getting it set up initially was a minimal challenge-nothing big at all :)

Review Source: Capterra
 

Mary from Legal Services
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Gusto Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and functionality for a small business owner to process payroll.

Cons

A little too simplistic, more advanced features and versatility would be a plus.

Review Source: Capterra
 


December 2018

December 2018

Gusto is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application is very easy to use, very useful, and facilitates work.

Cons

The design might be a little bit better, but it's a matter of taste.

Review Source: Capterra
 

Sean from Modded Euros
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Awesome payroll system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved from a traditional payroll company to do this in house. Our admin time now to handle payroll and admin tasks is minimal as gusto makes it so easy. We also integrated with Guideline 401k which works with gusto and its great

Pros

Ease of use for admin as well as onboarding new employees

Cons

Nothing really. Its great. We are moving more towards automated/less time intensive systems and this was just another great move.

Review Source: Capterra