Gusto Software

4.67 / 5 (2,251) FrontRunners

Our advisors have recommended this product 90 times in the last 30 days

What is Gusto?

Gusto is a modern, online people platform that helps small businesses take care of their teams. Gusto offers products and services to help you onboard, pay, insure, and engage your team in one integrated, easy-to-use platform loved by over 100,000 modern employers. You'll feel like a pro no matter how complicated the situation. To create a workplace where everyone thrives, work with Gusto.

Gusto makes running payroll easy by automatically calculating and filing your payroll taxes, helping keep you compliant, and providing awesome support.

Gusto makes offering employee benefits a reality for any small business. Gusto provides expert guidance for when you're buying health insurance for the first time, want to integrate your existing plan with payroll, o...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

2,232 Reviews of Gusto

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,672)

1,672

4 stars

(464)

464

3 stars

(78)

78

2 stars

(14)

14

1 stars

(23)

23

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2232 results

October 2019

Lance from Pixels Down

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Gusto has won me over for life.

Time sheets, paycheck stubs, tax documents for my employees are all available to them without any extra work needed by me. Gusto takes care of it al.

Pros

I love how easy it is for my employees to see their paycheck stubs, get their tax documents, and even do a early cash out option if they need a little extra money before payday. They have recently introduced time tracking, which solved another issue I had with keeping track of everyone's hours in another product.

Cons

I don't have many cons regarding Gusto. So far it has met all my needs flawlessly. The one con I would say is that the insurance process could be a little less confusing.

December 2019

Trevor from Inturact

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2019

Best platform for payroll, benefits & more

Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.

Pros

It simple to use and does everything we need to run the primary administrative tasks for our business.

Cons

The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

November 2019

Brooks from Engenius

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2019

An All-In-One HR, Culture, Benefits, Payroll Solution

I love using Gusto, and I know our HR and Payroll Director does as well. We use it for payroll, benefits, time off, org charts, happiness surveys, and onboarding. It's made our lives a lot easier, and the price point is well worth it.

Pros

As a user, I love having everything in one place. I can access my Paid Time Off balance, request off, see my paychecks, my benefits, and coworkers' profiles all in one place. But my favorite thing about Gusto is probably their paycheck notification emails. They're a lot of fun and always a joy to get in my inbox. It's really a fantastic all-in-one solution. And, in my opinion, it's relatively low priced. The automated monthly surveys are also a big help to our leadership team.

Cons

There's not a lot. I will say there are a few features we don't use just because there are better options out there such as time tracking. It's really simple, and if you need a more robust option connected to tasks it probably won't work for you.

September 2019

Bryan from Prohaska Consulting

Company Size: 51-200 employees

Industry: Executive Office

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

September 2019

Terrible customer service, average system, Predatory Lender

The world has caught up to Gusto. It is just a run of the mill self-service payroll firm. Comparing any self-service firm to a full-service firm, the self-service firm will win on cost, though that is about it. In addition to losing on Customer Service, the constant annoying sales pitches and calls regarding HR benefits as well as the firm charging for simple improvements, such as adding paid-for time tracking is a severe detriment. The fact that it has now morphed into a Payday Lend is the last straw for me. I do not trust Gusto with my firm's or employee's data and am extremely happy that I never moved any healthcare or other benefit systems to their control. I have been with the firm since our beginning, but will be moving on to another system as soon as possible.

Pros

This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Cons

Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a

November 2019

Parker from Fifth Partners Management, LLC

Company Size: 11-50 employees

Industry: Investment Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2019

Makes getting paid and managing my retirement easy

The UI of Gusto is robust. There was only one time while working with Gusto that I didn't know how to find something: which was when I switched from being a contractor at the firm to being a part-time employee. I wasn't sure where I could find my employee paystubs and this was due to the system thinking I wanted to see the contractor's dashboard. I eventually figured it out but it would have been nice if Gusto automatically showed me the employee dashboard considering that I was recently onboarded.

Pros

For me, the integration of Gusto with my retirement savings (Guideline) is amazing. The ability for me to click on the link to my Guideline account and see that Gusto is tracking this information as well is a key functionality of Gusto that I love.

Cons

If there was some way to fully integrate my health, dental, and vision insurance into the software that would be great as well. I can see what my employer is contributing every paycheck, however, I also would like to be able to see a link to my provider on Gusto if that was possible. It would be nice to use Gusto as a one-stop-shop location (virtually) that I could see all of this information.