About info:HR


info:HR is a human resources (HR) solution that offers workforce automation, attendance, employee self-service, payroll and reporting. The system helps organizations manage HR operations, organize learning programs and manage benefits. The solution is suitable for sectors such as manufacturing, nonprofit, government and health care.

info:HR’s workflow automation module enables HR managers to streamline processes and remove manual overheads. Further, it enables HR teams to review employees’ compensation and benefits and create customized employee checklists.

Its compensation and benefits module helps HR professionals manage payroll and track employee costs. It also includes a mass update feature that sends automated alerts to employees. The solutions offers core HR modules on-premise, and self-service modules are cloud-based.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

34 Reviews of info:HR

Average User Ratings

Overall

4.03 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(9)

4 stars

(18)

3 stars

(6)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 34 reviews

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October 2017

Katelyn from North Lambton Community Health Centre

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Excellent support and good working product.

For what it is - a complex employee database - it does an excellent job for us without a lot of expensive froo-froo. It has a basic look to it but that doesn't hinder its usefulness or logical flow of modules. I am always learning new features to use and trying to implement what I can to make our lives easier. I like that they are open to suggestions when we have them and are always progressing.

Pros

I like the logical flow of the software when using it. It just makes sense to me and this helps a lot for every day use.
I also like that updates are ongoing and they are constantly looking for and making improvements.

Cons

There are many features that we don't use... there are a couple things that I still haven't quite mastered yet but that will come with time.
Sometimes we run into problems when we are trying to make the software work for our unique workplace. However, we always get excellent help figuring out a solution (if available).

Response from HR Systems Strategies of HR Systems Strategies Inc.

Replied January 2018

Thanks for reviewing. There will be a new version of the software out in early '18 with a number of new functions - there's an article about that in the December '17 newsletter.

October 2017

Sandra from Listowel Technology Inc

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2017

We have been using Info:HR for over 12 years. It does everything we need it to do and is easy to use

Pros

Everything I need in an HRIS system. Easy to use. Excellent attendance management features, allows you to create accurate accruals. Excellent support from service representative. Walked me through my year end to ensure all accruals were zeroed out and new ones created properly and accurately

Cons

Can't create your own reports. The continuing education section can be improved. Our reports are very messy and hard to pull up accurate information due to way too many options. Probably our fault, as each user enters information differently. CSV reports aren't always very clean.

Response from HR Systems Strategies of HR Systems Strategies Inc.

Replied January 2018

Thanks for your comments. If you log in to the client section of our web site, you can download the data dictionary and then, with the help of your IT group, you can create your own reports by extracting data directly from the info:HR database. Most clients feel our continuing education section is one of our strongest; we'll contact you separately to discuss the functionality you're looking for.

October 2017

Lorena from Township of Wilmot

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

I have used InfoHR for over 10 years now and my experience has always been very positive.

Very easy to use, ability to track information well for our corporate needs and able to grow with our needs as well.

Pros

The software provides features that are simple to use and maintain, as it pertains to employee information, tracking attendance managing timesheets. Customer service is always knowledgeable and ready to provide resolution to issues.

Cons

I wish the integration with our payroll software would be smoother but we are in the implementation phase so it may take some time to adjust to this new process.

Response from HR Systems Strategies of HR Systems Strategies Inc.

Replied January 2018

Thanks for taking the time to post. Every payroll integration module we implement requires configuration to ensure that the correct data selections and transformations take place so as to conform to exactly what you want transferred from info:HR to your particular payroll system - that adds a bit more time to the implementation process but, once completed, results in the greatest degree of automation.

October 2017

Suzette from Children First In Essex

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

The training is great and in depth and this program is very detailed.

This program has many more capabilities than our former program, which means less programs to track all of the various information that Info HR tracks.

Pros

I like that there are many reporting options for the various data that we enter into the Info HR program and it fairly user friendly.

Cons

I find that entering in different training events takes more time than our former program but the ability to run more types of reports within this data makes it better in the long run.

Response from HR Systems Strategies of HR Systems Strategies Inc.

Replied February 2018

Thanks for reviewing. Our Continuing Education section is quite comprehensive with the level of detail you can collect, with the upside that you then have a great deal of flexibility in what you can report on. We have quite a few clients that need that level of detail to satisfy their regulatory reporting requirements.

October 2017

Heather from County of Elgin

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

I use this system every day & it is easy to use. It is also easy to explain to other how to use it

Human Resources & Managers in other sites have access to the same information in one location. Easy to use and find information.

Pros

The things I like most about this software are that it is: easy to use, understand, show people how to use, and import documents. The import documents feature eliminated managers in other site from keeping duplicate paper copies.

Cons

The Employee Demographic screen is not split into tabs (Personal, Organizational, Misc.). I wish all of this information was on one screen but understand why you could have made this change.

Response from HR Systems Strategies of HR Systems Strategies Inc.

Replied January 2018

Thanks for posting. We used to display all the demographic information on one screen, but it just became too cluttered, so we felt it would be much more readable if we split it across three tabs.

October 2017

Helen from Mid-Main CHC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

October 2017

After comprehensive training, we are independently using software with occasional help.

Ability to pull reports Ability to keep our HR information electronically Ability to look at our organization's HR in a systematic way Ability to complete and approve of electronic timesheets

Pros

I like that it gives us an organizational snapshot of our HR, and that we can print reports when we need them. There are other capabilities that this software allows us to perform, such as electronic timesheets. This way, we can keep all of our attendance records in one place and cull reports if needed, on what would have been an impossible task.

Cons

Unfortunately, after getting this software and our comprehensive training sessions, for the most part, we are left to navigate the murky waters of updates and errors on our own. There are times wherein a call to support would lead to a roundabout of being pass around from support person to support person, but then there are times when we would get pretty direct help as well, so the customer support is a hit or miss. Usually the misses involve more IT-related issues. I wish there were more notifications about new features and how to use them instead of relying the customer to read the update documentation (which we have to find ourselves, I guess)? Furthermore, because the headquarters is in Toronto, we can't get support after 3PM or so, even though we may have problems later than that. That is quite frustrating. The software is also not very intuitive at times. The language used to describe things can be confusing, and on the web version, you have to sign out to use each module. I wish there was a way you could just navigate from one module to another.

Response from HR Systems Strategies of HR Systems Strategies Inc.

Replied February 2018

Thanks for your review. When you call in to our support line you are connected with someone who is well-versed in the functioning of info:HR. If the discussion leads to a more technical topic (e.g. some issue with the operation of the system or its interaction with your IT environment), then you'll typically get transferred to our 2nd-level support group, who have a more technical background. So, you may end up dealing with more than one person, depending on the question you have. If you log in to the client page of our web site you'll find a Current Release document, which details the changes of the most recent release. We also hold a free "new features" webinar shortly after each new release, which all clients are welcome to attend.

October 2017

Dorrie from Corporation of the Town of St. Marys

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

October 2017

the software has alot to offer and we've only scratched the surface on some of the components

Level amount of employee detail that can be stored in the software. The ability to export employee data to microsoft excel & word. Interfaces with our payroll system

Pros

it interfaces with our payroll software not only employee data but attendance also (once we get through the testing of the mapped information)

Cons

not being able to customize and create our own reports; picking and choosing different components of the software to reflect in one report. Restricted to what is offered by the software

Response from HR Systems Strategies of HR Systems Strategies Inc.

Replied February 2018

Thanks for commenting. We have created data dictionaries to make it easier for anyone familiar with off-the-shelf query/reporting tools to navigate our database. You can download the dictionaries from the client portion of our web site.

October 2017

Kimberley from Grand Bend Area Community Health Centre

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

October 2017

Excellent software, tech support and client support. Great training.

Pros

Cost-effective for not-for-profit organizations; easy to use; tech and training support are excellent

Cons

Always have to log out and log back in to change from module to module (i.e staff have to log in to ESS to enter time off requests then log out of ESS and log in to Timesheet module to process timesheets)
No option to set up employees on teams with the ability to view a team calendar that shows time off requests submitted, in progress and approved - this feature would make vacation and other time off planning much easier for departments.

Response from HR Systems Strategies of HR Systems Strategies Inc.

Replied February 2018

Thanks for your review. We are looking into the feasibility of combining all navigation options under a single login to avoid what you describe. It won't make it into the next release, but maybe later in '18. There is a good workaround for the team calendar situation you mention - we'll contact you to discuss it further.

October 2017

Robin from North Lambton Community Health Centre

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2017

Software great for our purposes, staff friendly and available when needed.

Biggest benefit = employee self service. Saves a TON of time and aggravation to our human resources team.

Pros

ESS - user friendly. Staff consider making changes to software based on input from users. Any glitches with the system are dealt with quickly.

Cons

Reports could be more flexible, allowing for longer periods of time for data capture. More reports available to staff in ESS.

Response from HR Systems Strategies of HR Systems Strategies Inc.

Replied February 2018

Thanks for commenting. We will be releasing one or two new versions of ESS in '18, the first in late winter / early spring (there's a brief description of the next release in the December newsletter) with more to come after that. Don't forget the mobile version of ESS, it ships automatically with the standard version.

October 2017