Lever Software

4.56 / 5 (353)

Our advisors have recommended this product 1 time in the last 30 days

About Lever


Lever is a cloud-based solution that offers ATS and CRM functionality in one single platform to manage the hiring process. It helps teams of all sizes to source, nurture and manage their candidates, all in one place.

Lever offers automated workflows, integrated sourcing tools and interview scheduling. Lever also has employee referral functionality, including shareable job links for LinkedIn, Facebook and Twitter, as well as a Google Chrome extension that allows employees to put a referral in the company pipeline from their browser.

Lever enables users to leverage data and reporting with customizable reports and tools, and visual dashboards allow for prioritization of specific metrics. Various assignable access levels give people the data they need while keeping applicant data confidential.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

353 Reviews of Lever

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(223)

4 stars

(112)

3 stars

(12)

2 stars

(3)

1 stars

(3)

Likelihood to Recommend

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Showing 1-20 of 353 reviews

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February 2018

Heather from VEON

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Data driven and dedicated

Pros

We have used Lever for over 2 years, rolled out in countries across and globe and trained hundreds of hiring managers to use the system for feedback and reviewing applications. We initially chose Lever for its data and analytics, which have allowed us to automate reports and KPIs for teams in all our markets. The system is user friendly, and tools like Lever Nurture and Recommendations can help recruitment teams to find and attract more talent.

Perhaps the best thing about choosing Lever is the team behind it. The system itself has rolled out many new features (requisitions, approval flows, restricting access to view sensitive information) after carefully considering feedback and suggestions, which are critical for scaling and management for large orgs. The support team is incredibly responsive to any issue and the product team is open to feedback and as transparent as possible about upcoming changes.

The customer success team really goes above and beyond to understand and work through client concerns and helps to find innovative solutions to most issues. If you choose Lever and are lucky enough to work with rep - you've struck gold. I don't think I've worked with someone more focused on client satisfaction, able to make tough discussions enjoyable, and who really advocates for his clients.

Cons

While Lever is growing rapidly and adopting more large global clients, there still seems to be a dominance of focus on US tech startups - for example in the Partner Integrations or in offer templates (multiple options for equity and vesting options) but complex package structures can require significant customisations, which can require additional work for enterprise clients.

The biggest hurdle to adopting Lever as a global enterprise solution has been concerns around data privacy of candidates and employees as it stores all data only on servers in the US. From a security standpoint, this is worrying, has made it harder to get buy in to roll out in other markets, and delayed several implementations. If you want to consider candidates outside the US, particularly in Europe and Emerging markets, it means significantly more time and checks with Legal, Compliance, and Security departments. There is also the fair concern that non US candidates may be discouraged from sharing their data if wary of surveillance and privacy rights - which are major concerns and considerations in other markets. Investing in data centres in locations that focus on protecting data privacy would make it easier (and safer) to roll out and use as a true enterprise tool.

January 2018

Mike from Cybrary

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Smooth, easy, and frustration free

I used Lever for years at RedOwl (but was not involved in the implementation) and implemented it here at Cybrary. It has had an immediate positive impact. I have recommended it to friends in the past from a user's perspective and now that I've gone through deploying/implementing it, I only feel that much stronger and more positive about your product and recommending it.

Pros

Having the implementation plan and scheduled checkins with cust support has helped a lot in getting me to focus on the right things at the right time. Lever does a great job at striking the balance between "highly configurable" and ready to use out of the box: most of what we need is pre-configured properly (making deployment easy) and the fact that most things are configurable/customizable is great (making it easier to tweak those things where we need to deviate from "norm").

Cust support rep was great and answered many questions that went beyond Lever features/functions/configurations. I enjoyed working with him and he was very helpful -- as the VP of Engineering, "HR" isn't exactly my wheelhouse. He took into account our specific needs and suggested best practices that took into account other considerations (e.g. legal).

Cons

As you are aware, it would be great if EasyBook was more of a global feature. It would be great if a coworker could use the links and email templates I configured. Also I wish schedules could be modified by the people being scheduled rather than just by the owner of the link. Finally, consider treating "Tentative" or "Maybe" as Accepted/Busy on calendars (or making that more configurable); there have been a couple of race conditions on scheduling phone screens: Developer is invited to a planning meeting but has not yet accepted and then gets booked for a conflicting phone screen.

Archive reasons should have long descriptions/reminder text/instructions in the app. For example, we "stole" Lever's "Wrong Motivations" archive reason but I'm sure that folks are not clear on what that means and when to use it. It would be great to have reminders/instructions in-app to help folks pick the best one.

December 2017

Jake from KIPP LA Schools

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Intuitive, Effective, Innovative.

Bottom line: In my opinion, Lever is the best ATS out there. Beats its competitors by at least a mile. Keep up the great work!

Pros

- Scheduling interviews have never been easier for our Talent Team. Our conference rooms are linked to Lever so we can do everything without checking Google Calendar!
- Easy to use interface. Every tab, page, and profile is very user-friendly, with the recruiter/hiring manager in mind.
- Sending candidates a link to schedule their phone interview cuts down on the back and forth.
- Communication between approvers, hiring managers and interviewing team is ridiculously easy that even my mom can use Lever.
- Automatic job posting to external job boards. Super easy to use for niche job boards as well!
- The referral system is super easy for folks who don't use Lever on a daily basis.
- Customizable application per posting. SUPER easy. I love this feature.
- Reports are very easy to pull and read.
- Recruiters have control over who they involve in the hiring process. Before when we didn't have Lever, all hiring managers had access to every single job posting and its applicants in front of them. Now, we assign them to specific jobs they own. They can't see anything else.
- Lever Extension on Chrome is insane, in a very good way. Extremely helpful when you're sourcing candidates on LinkedIn!
- Andrew is great. Always there when we had questions and always willing to hop on a call with us.
- Implementation phase was super quick and simple. The Lever team did whatever we asked and in turn, we did whatever they asked.

Cons

- Requisition approval needs fine tuning. When we decide to hire internally for a requisition that has already been approved, we have to delete the current req and add another one indicating it was an internal hire in order for us to report on the number of internal hires. There's very little you can do with a req once it's been approved without getting the approvers involved again.
- Offer approval is backward, in my opinion. The letter should be drafted first, then sent out to the approvers for their review. Right now, it's approval first, then offer letter draft.
- Referrals are counted as "applicants" and not "leads." That's crazy to me.
- Once a lead has applied through our careers website, we have to manually move them from the lead bucket to the applicant bucket. There's no automatic transfer. No notification, either.

June 2017

Ed from RevZilla

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

Strong ATS Platform

Lever is the 7th ATS that I have used professionally and I have demoed many others, it is one of the best out there. We went through our selection process a year ago and ended up demoing 13 ATS providers and they were the best for our needs. We couldn't be happier with Lever and plan on being a long-time customer.

Pros

-Great UI/UX-very intuitive and easy to use
-Good tracking capabilities: Can create unique URLs, each employee has a unique social/employee referral link, you can drop a Google Analytics tag, and can embed tracking pixels
-Easy to get buy-in across the organization
-Adds efficiency to the recruiting team saving recruiters and coordinators time in our day to day. We had to do a ton of manual work with our last ATS.
-High engagement: Many of our team members weren't a big fan of our previous ATS and now they have turned into power users
-Chrome Extension and integrations with other sourcing tools to be able to easily import candidates into Lever to manage the pipeline
-Gmail and Google Calendar integration so you can do everything from one platform and not have to continually go back and forth when communicating and scheduling candidates
-They are continually upgrading their software as we have been a customer less than a year and have seen many new beneficial releases
-Have a CRM product(Lever Nurture)
-Great support from initial contact through implementation
-During the sales process, they really took the time to understand our business and recruiting processes
-Easy to create customized reports
-Tons of partner integrations
-Streamlined and easy implementation process

Cons

-Doesn't have automated social referral distribution. Employees can't schedule their job posts via social, they need to do it manually each time through Lever.
-They don't have Live Chat for customer service
-When setting up your job application, if you choose to have a resume as required then the 'Apply with LinkedIn' is pointless. If they 'Apply with LinkedIn' then they still need to upload a resume. Unfortunately, 'Apply with LinkedIn' doesn't cover the resume requirement.

May 2017

Ashley from Simpli.fi

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Vast improvement in the automation of our young, growing tech company's hiring process

Pros

I love its seamless integration with the tools we most use--Gmail, Google Calendar, Slack, Abacus, and Docusign. It has made our entire hiring process more seamless as a result.

For applicants, it provides a more professional, personalized (if templated!) experience than what our young company had previously afforded.

For our People Operations department (of one) it has vastly improved our organization of resumes. Previously, I received from multiple sources (hand-delivered resumes, forwarded emails of resumes, dozens of job boards) often receiving resumes from people who were not directly involved with the hiring process. Lever has helped keep the channels of communication open between varying levels of involvement, equipping team members to track at the distance that makes the most sense for them.

Furthermore, it has renewed energy throughout the company regarding our democratic hiring process. It is helpful that all team members can refer candidates more easily to the wider team, and that they can see all of their feedback forms/interviews in once place. The Slack reminders regarding feedback prove helpful since so much of our work is carried out via Slack.

I also very much enjoyed the implementation process with Phil. He made clear that there is no dumb question. He was consistently friendly, and empathetic when there were obstacles in the implementation. He had a great way of allowing me to train by doing instead of training by sight.

Cons

I look forward to the tool having more options in terms of auto-text/mail-merge. For example, it would be great if email templates had some options for dates and times. I also wish that it were possible to add multiple locations to a particular posting. I created a location called "Multiple Locations," but it'd be nice to have more specific cities listed. Perhaps I'm missing something though and this is an option. I'm still very young in my use of this tool.

I also wish that the workflow process could be manipulated by super admins. If ever we need to make an edit to the workflows, we will need to contact Lever's support team. I have no doubt they will be responsive. I simply wish we were empowered to customize this ourselves as needs change. It'd be great if each department could customize their own flow for their different hiring processes.

Also, the cost was nearly prohibitive for our small company. I was glad that the team worked with us on this. I trust that if we can expand its use across departments (instead of the initially approved Client Success team), the company will see its full value. Right now it's a bit costly for our 1-person People Ops 'team' in its primary focus on Client Success hires. I think to get full use out of this platform, we would need a full-time recruiter--possibly using the Teamable and LinkedIn Recruiter integrations that Lever affords.

March 2017

James from Docurated

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

RLL = Recruiters Love Lever

Pros

Lever is a very intuitive product, and takes the recruiting efforts of any organization to the next level. The interface is extremely user friendly, and helps streamline candidate experience. Their Customer Success team is amazing, and they are always willing to go above and beyond for their clients.

I first came across Lever when I was leading recruiting efforts at a startup called Bluecore. I was all but settled on selecting Greenhouse as our ATS, not because I thought it was better than Lever, but simply because Greenhouse was the ATS that I heard the most buzz about. Before pulling the trigger, though, I decided it would be a good idea to see what else was out there, and at least take a look at another option or two. I reached out to my Recruiter network, and my buddy at Foursquare mentioned to me that they were using Lever, and that he really liked it. I set up a demo, and the rest is history. Lever knocked the demo out of the park, and I have had an amazing relationship with the company since.

When I eventually left Bluecore to become the Director of Talent at Docurated, I made sure during the interview process that I would be able to bring Lever with me. The product is continuously improving, and I look forward to being a part of the ride.

Cons

I don't really have anything negative to say about Lever, as I am a big proponent of all of it's functionalities. If I had to pick something, I would suggest that Lever start working with more job posting sites to enhance it's capabilities on the frontend. Blasting out job postings to Indeed and other top job sites, besides for just Glassdoor and LinkedIn (I think you can only do this if you purchase job posting slots from these sites), would be awesome. Right now I am using Built In NYC in additional to Lever to ensure I get the most bang for my buck in regards to driving inbound candidate flow.

July 2018

Candice from Datacom

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Mostly good

This is a pro and a con - When processing a candidate for a role, it's good to be able to have visibility of what stages they're at with other roles they've applied to. But then it becomes a bit annoying when trying to process them for one role, but having to either decline or progress them for any other roles they've applied for, even if they aren't your roles.

Pros

- I like the way Lever processes candidates (pipeline). It's straightforward to use.
- Great visibility of candidate notes.
- It's fast at updating across the system, good synchronisation.
- I like the way the feedback works between Outlook/hiring managers email.
- New interview feature to show if hiring managers have accepted their interview invitations.
- We like that it integrates with DocuSign and Outlook, and the chrome extension for LinkedIn.
- It's cloud-based so we can log in from anywhere.
- Evan is awesome

Cons

- We can't use bullet points in Offer forms because they don't format correctly in the final contract.
- Formatting of job description (can't do bullet points)
- It's challenging for hiring managers to find the 'approve' button when offer approval emails come through (it's at the bottom of the email and then it's not clear when they open the candidate's profile.
- Could have more use of colour coding.
- Hiring managers keep their access to individual profiles after their jobs have closed (then managers complain about receiving too many notifications)
- There should be multiple Offer forms (for each of our locations for e.g.)
-

April 2018

Tina from HelloSign

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Solid tool with outstanding customer support

Solid tool with outstanding customer support.

Pros

Even without any previous training, Lever is a fairly intuitive tool to pick up. Their customer support is reliable and responsive- from customer success managers and implementation consultants to the sales/renewal reps. I have enjoyed partnering with all of them. They are helpful, great at problem solving, and are very open to feature requests. Lever’s “Easy Book” links works just like Calendly, so candidates can choose an interview time that works best for them. Lever Nurture Campaigns (email campaigns that automatically escalate to be sent from different people at the company) work really well, assuming you have email addresses of candidates to send it to.

Cons

We use Google everything at my company and scheduling interviews can be a pain. Lever pushes interviews to Google Calendar but we cannot see if interviewers accept the meeting invites in Lever. You have to go into each Google Calendar meeting invite to check. It’s also a pain to copy and

Reporting is just ok; I know there is a separate reporting module that can be purchased but the standard reports could be better. This also relies on clean data from the recruiting team, I.e. recruiters have to be diligent about pushing candidates into the next “recruiting stage”, otherwise interviews can be scheduled and logged in the wrong stage of the pipeline. This also allows for false positives when candidates fall out of the process and don’t complete interviews that were originally scheduled.

August 2017

Sara from Gather Technologies

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Incredibly easy to use with a top notch team to support it!

Overall, this is a great software that continues to release new things - both big & small - to improve the workflows for its users! The team is dedicated to improving recruiting & company culture. At the very least, subscribe to their emails for some thoughtful content!

Pros

-First off, the sales & implementation teams are fantastic. I had a great experience during the sales process (which is why I chose them over Greenhouse) & Customer support representative from implementation (customer success) has continued to be a trusted partner even post-onboarding.
-It's relatively easy to set up & manage ongoing updates. I pretty much built the entire thing when we switched from Jazz. While I have an implementation background, I'm no engineer, so kudos for making it easy to manage.
-Hiring managers love it - esp. product & engineering!
-The email templates are a life-changer.
-The sync with Google calendar for rooms & availability is also a life-changer.

Cons

While overall, it's a fantastic product, there are a few very nitpicky items I'd love to see modified down the road:

-More customization for job posts; there are a couple standard fields you can't change.
-Ability to sort applicants by certain criteria, i.e. if they included a cover letter or link to portfolio.
-Permission levels with more "pick & choose" customization.
-Changing interview times, teams, and feedback forms could be easier.
-Option to save commonly used filters -- for a super admin with access to all reqs, it can be a tad overwhelming, but I've hacked a good process with bookmarks!

September 2017

Mitchell from LiveLike

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

As a solo recruiter for a rapidly growing start-up, Lever has saved me so many headaches.

Pros

Honestly, it was the calendar booking for a while, but now its 100% Easy Book Links. In the few week's that I've had it, it has saved me so much time in booking both my first round screenings and I've been able to work with hiring managers on their recurring weekly schedules so candidates can book their own technical interviews as well.

Outside of that, I've been diving into building a much more structured interview process and Levers Feedback Forms are robust enough that I can create super thorough forms tailored to each hiring manager.

Cons

I wish there was more functionality that made liaising with recruiting agencies easier. Very few agencies ever use the "custom job application" link that I send them and the resume email import functionality is very basic. Ideally, I'd like the capability to automatically tag their source. Possibly based off of the email address of who originally sent it to me. (IE - Agency sends me 3 resumes and CC's the email I use for Email importing. Lever see that "john.doe@recruitingagency.com" email handle and automatically knows that it should mark the source as Agency and tag it as "Recruiting Agency" or w/e)

Honestly, that's my only gripe, and it's not even a bad one. It's super niche for smaller recruiting teams like mine who use a number of agencies to help ease my work load.

April 2018

Roberta from Devoted Health

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Lever is the most intuitive tool I have used....

This was an easy survey tool to use.

Pros

Lever is an intuitive tool. The flow of work is thoughtful. I was able to self-teach my way through the tool and my hiring managers are also fluent in the tool with minimal effort. Lever enables me to be a great business partner to my hiring managers and to support finance and our business. I have had a team of 8+ and made a career switch and am supporting talent solo - it really enables me to use my time well. The scheduling feature is quick and easy for large interview panels. The tool to open phone screens with blocks of times saves me hours in scheduling. It's a live tool - anything I add it updated automatically. Lever gives you the ability to have contagious transparency with your hiring manager and other team members.
This tool has all the features I need. It's priced very well in the market. Lever integrates with my other top partners.
The support I have received from Lever is also like no other. Kudos to you, Lever.

Cons

So far the only thing on my 'wish' list is when we have pre-qualifying questions that if someone answers 'no' to something we need to be a 'yes' that it would send an automatic email. My support team takes this feedback and looks to incorporate it into their future roll-outs for the tool. Which I love... my voice is heard as a customer.

November 2017

Molly from HCVT

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

We have loved our switch to Lever!

Pros

We implemented Lever at the beginning of this year and are very happy overall with our switch. We originally chose to go with Lever because we liked how "candidate-centric" this platform was over other systems. We wanted an ATS that streamlined our application process, screening, and made scheduling a breeze and overall, we have found that!

The implementation and customer service team has been top-notch with Lever. Along the way, we have received answers to our questions right away. The videos and tutorials have been extremely helpful and the feedback response rate from our interviewers has increased. The integration with Microsoft Office365 with a single log-on process was well-received with our interview teams.

Our company fills a majority of our entry-level hires through campus recruiting and Lever has allowed us to organize our applications by school, events, position, etc. which has helped our team organize our campus recruiting efforts. We are also beginning to implement Lever "Nurture" to help with our recruiting campaigns and to help us recruit "passive candidates."

Overall, we are pleased with Lever and its functionality. We would recommend it completely.

Cons

The ease of use of reporting could be better, but Lever seems to be continually pushing out new updates.

June 2017

Stan from HealthEngine

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Simple to use, candidate centric, great nuture product. Reporting needs work

We selected our ATS primarily on User Experience and Cost. We shortlisted Greenhouse and SmartRecruiters and went with Lever. This is a candidate centric system, focused on user experience. Having used a number of large tier 1 systems which are clunky, unable to integrate with third parties (or make it difficult), it has taken some getting used to but I LOVE IT.

Pros

Lever is so easy to use. Our hiring managers jumped straight in with little to no training and are engaged in the recruitment process.
Lever Nuture has allowed me to increase reach out email response rates by at least 50%. The ability to personalise and automate emails is a time saver and provides for an awesome candidate experience.
Customer Service is excellent, responsive and sets realistic expectations.
From a recruiters perspective it is easy to move through the platform, screens aren't cluttered, minimal clicks and loads of integrations with other API's.
Very patient team. We've had a few changes in the team and Lever Support and Customer Success has been extremely helpful in reptition of training in short time frames.

Cons

We're based in Australia and unfortunately by the time a ticket is responded to it is a day later. If the response is not clear or not what we were looking for, then we wait for another day.
Reporting is challenging due to the seperation of Requisition Reports (Lever Intelligence) and Job Postings. Manager dashboards do not provide the transparency required (based on what our business wants to see). Should have customisable dashboards. We have a decentralised model where Head of Engineering for example can't see Engineering roles as they directly report into a Product Team. It's not easy to customise, and quite difficult to understand.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Love using this ATS

Overall, I have always enjoyed using Lever and have appreciated the feature and integrations updates they have continued to make over the years which has definitely improved the ease of use.

Pros

I have been a champion for Lever since I began using it over 4 years ago. It's an ideal ATS for small recruiting teams and has helped streamline the recruiting process while being the source of record for candidates. The platform has great integrations with sourcing tools, hiring platforms, and new-hire tools like background checks and HRIS systems. Overall, I have really enjoyed my time using this platform.

Cons

The cost can be pretty high for the basic software so I'm some smaller companies or startups would not be able to afford this technology.
I've always struggled with the reporting section. I find it highly confusing and I don't always feel the data is 100% correct. This can be hard as reporting on data in Recruiting is very important, and you want that data to be correct if sharing it with the leadership team or hiring managers.

January 2018

chris from GawkBox

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Overall great experience

Pros

We wanted something that could be implemented quickly and easily, it was also important that the price made sense for the value. We've found that the system is intuitive and allows us to keep track of candidates in an organized meeting. Lever has provided all of this. The UI is super intuitive. The learning period for comfortably navigating the system and time to value was minimal. This has been a great tool for our team and even better for our hiring managers who are loving the new system.With our old ATS the problem we ran into was that our hiring managers never used it and wouldn't to leave notes or feedback about their interviews. As we scaled we knew we needed a new solution and Lever was an easy choice. I've never seen hiring managers and recruiters so responsive and thorough in their use of an ATS before. If you want a seamless process and architecture that even your developers will appreciate, without spending a fortune, Lever is by far the best option.

Cons

Reporting could be more robust - more funnel reporting and visualizations in the reporting section.

December 2017

Brie from Udemy

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Easy and useful tool but often needs work arounds for special processes.

Pros

- easy to navigate
- simple setup and settings management
- easy tracking of candidates and pipeline
- bulk actions
- collaboration: Notes features and secret notes
- Organization of tool, specifically on profiles: easy to find information and like that the features are separated out (Notes, Feedback, etc.)
- Integration with GCal and Gmail and Docusign
- can have agencies submit into the tool
- customizable feedback forms

Cons

- hard to customize certain processes
- can't customize access for all employees
- some features are unclear without explanation; help text sometimes doesn't provide clarity for the functionality
- difficult to build future pipelines or "project folders" for future sourcing
- agencies can't track their candidates in the tool (agency portal) so we have to manually keep them updated
- overall management of everyone's Lever access -- experienced many bugs in the backend and reoccurring issues

April 2017

Jing Pei from ServisHero

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Top-notch ATS

I have ~10 years of recruiting experience, Lever is by far the best ATS in my opinion. The pipeline-centric product was very intuitive, came with great functionality, including Google/ Slack/ DocuSign integration. Love the UI, easy to follow/ track our job postings and candidates. The UI was excellent, most of my team took very little time to get comfortable with this platform - a big boost for employee participation in recruitment. We have a very small recruiting team, Lever really made a huge difference to the way we manage the candidate journey. Bonus: Excellent sales and customer support team, it's always a joy to work with them!

Pros

The product was very intuitive, and came with great functionality, including Google/ Slack/ DocuSign integration. Love the pipeline design, easy to follow/ track our job postings and candidates. The UI was excellent, most of my team took very little time to get comfortable with this platform - a big boost for employee participation in recruitment. We have a very small recruiting team, Lever really made a huge difference to the way we manage the candidate journey. Bonus: Excellent sales and customer support team, it's always a joy to work with them!

Cons

I really don't have anything negative to say about Lever.

July 2018

Magali from Criteo

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great ATS, very efficient customer support, and simple/user friendly tool for recruiters & hiring managers

When we screened other ATS vendors, before making the choice to partner with Lever, we sensed that Lever was the best team & had the best product on the market. Now that we've been using Lever for more than 8 months, I am confident it was the best choice, and they've been exceeded our expectations so many times!

Pros

Unlike other ATS that are cluttered / not logical, Lever is simple and makes sense! We've been using it for 8 months now, and our recruiters & hiring teams love it.
From an admin point of view, I also value the great quality of the customer success team, and the implementation teams. They provide almost real-time support, are very efficient, and always friendly!
Finally, the product is constantly evolving, and takes into account our own improvement requests, which feels like we're really partnerring with Lever.

Cons

Almost no access to reporting for recruiters, only 'admin' roles can access reporting, which had lead us to open the role "admin" to more people than what we initially wanted to. But the build-in reports are really useful.
There can be some data inconsistencies when it comes to reporting. Some data don't stock memory of changes, which is a challenge when we want to look deeper into more advanced historical reports.

August 2017

Jessie from Tonsser

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

The Recruitment Tool You Really Need

Overall, I think Lever's by far the best product on the market for those who are focusing on sourcing for good candidates for jobs. This tool is the most efficient one I've seen: I single-handedly ran 200 senior candidates through the tool via sourcing in my first month at work, from sourced to 2X hires. Saying that, the sales process could be better and they're a bit unnecessary when it comes to additional features. All in all, grit your teeth and just do it. It'll turn Recruitment into an organised, and very professional flow in a matter of days.

Pros

- Time Efficient: LinkedIn extension, and the flow of the work means 1 person can manage 100s of candidates: and survive.
- The Sourcing Dream: if you're sourcing candidates it's your best friend: it takes me 30 seconds to onboard a new lead
- Customisable interview sheets: it's so easy to give feedback on a candidate once you get going.
-,Wonderful Onboarding Support: once you've made the decision your onboarding support is impressive, professional, and great.

Cons

- Price: it's not cheap, but the price does vary according to company size. It's worth it if you've hired anyone dedicated to recruitment.
- Integrations: things like a Slack integration are unnecessarily pricey features. The same comes for the amount of integrations (not that many) as well as the price tag to do each one (something as necessary as a DocuSign integration costs serious cash). That limits you, and feels annoying.
- Sales process: it's not the best sales experience. They aren't flexible on things like multi-year deals, or any way to help you line up the Product with your current budget. That makes no sense.

September 2017

Djoly from Planned Parenthood of Wisconsin

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2017

I had implemented other ATS in the past and my experience with LEVER has been swift and interactive.

As the lead HR person of this implementation - I found the transition and the different features of LEVER to be useful, up-to-date, and the thoughtful implementation project details that was being presented to me.

Pros

User friendly as both a user (testing the product) and a administrator ( migrating candidates from another ATS with good instructions) Did not experience any "system crash" during the transition - reliable system. Automation features have worked smoothly to ensure positive applicant experience and HR experience. Reporting ( data collection ) is easy to gather and serves the needs for presentation to our internal customers.

Cons

In addition to Google Chrome would like to see LEVER be able to optimize its performance using other platforms to for applicants who do prefer to use other search engines.
From a presentation/ branding standpoint, prefer to have the logo appears in the resume received/thank you for applying emails to candidates.
When migrating active candidates from the other ATS to LEVER, have to first saved the resume of each candidate before transferring them in groups to applicant@hire.lever.com
Would be nice to click & print resume versus downloading the document prior to printing it when needed
Under interview tag, the initials appeared next to the candidate name, belong to the owner of each job and not necessarily the last user who scheduled the interview. Have to flip down to the activity /transactions below the resume of the candidate to find out who is the scheduler of the interview.