What is Paychex Flex?

Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.

Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.

Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.

Paychex offers multi-tiered options for customer service, which allows companie...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

1,011 Reviews of Paychex Flex

Average User Ratings

Overall

4.07 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(437)

437

4 stars

(326)

326

3 stars

(162)

162

2 stars

(48)

48

1 stars

(38)

38

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1011 results

January 2019

James from JDUB Group, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2019

Better than the competition, and it's secure

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros

I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons

Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

September 2019

Eric from Source Receivables Management

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Everything we need and more

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pros

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Reasons for Choosing Paychex Flex

Paychex Flex offered us everything we were looking for in one package at a very affordable price.

January 2021

Rebecca from Charleston Hypnosis Center

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Amazing Customer Service & Affordable

Highly recommended company! Easy to work with and very affordable for a small business owner.

Pros

[SENSITIVE CONTENT HIDDEN] is an amazing sales representative who also manages my account. He is unbelievable in his response time and ease to work with. The payroll management is very affordable.

Cons

I had a few glitches with miscommunication with someone servicing my account but [SENSITIVE CONTENT HIDDEN] was there to instantly rectify the mistake.

Reasons for Choosing Paychex Flex

Less expensive. Received immediate contact from a live person to inquire vs having to set up an appointment via email.

Reasons for Switching to Paychex Flex

Recommendation from a colleague.

October 2019

Adam from South Mountain Community Church

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

October 2019

Unfortunately, the UI is awful and has a steep learning curve

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Pros

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Cons

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Reasons for Choosing Paychex Flex

Someone in our company "heard" that Gusto wasn't good. Now I wish we could go back and pick Gusto because from what I've experienced it's 10x better than this.

Reasons for Switching to Paychex Flex

We thought PayChex would be better. Turns out it was definitely not.

September 2020

Elisa from TerraPros, LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Paychex Flex for Small Business

My overall experience with the software has been positive. I can run payroll very quickly and everything comes back in a digital format for me to save, upload, or print for my records. They also have amazing customer service which they make personal and memorable.

Pros

The software is very user friendly and easy to navigate. There isn't anything hidden or difficult to figure out. Users can easily manipulate the software without guidance because everything is clear and concise.

Cons

I have not found anything about the software that was challenging or difficult to figure out, so far, the platform is everything a small business needs to get started with payroll.

Reasons for Choosing Paychex Flex

Paychex Flex was the first company to follow up on my inquiry for service. They provided the most competitive pricing, and their customer service is amazing. They won my business on my overall experience with the company. I even received a call from a local representative to make sure the process was going smooth.