What is Paycom?

Paycom is a cloud-based payroll management solution that enables organizations to automate payroll processes. The platform stores all employee-related data in one place and ensures that changes are reflected in real-time across the system. The product also provides an in-person client specialist to each customer who requests help.

Paycom is able to create reports that can be imported to other accounting solutions. The expense management feature automates the expense reimbursement process and defines rules, categories and parameters for employees to monitor claims. Employees can also upload bills related to expenses by using a self-service portal available within the tool.

Paycom is able to debit payroll taxes on time, depositing them on or before due ...


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Supported Operating System(s):

Web browser (OS agnostic)

565 Reviews of Paycom

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(338)

338

4 stars

(138)

138

3 stars

(58)

58

2 stars

(15)

15

1 stars

(16)

16

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 565 results

July 2020

Yasmine from Courier Distribution Systems LLC

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Package/Freight Delivery

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Allows for easier and simpler processes and efficiencies

Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.

Pros

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Cons

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Response from Paycom

Replied July 2020

Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes

May 2020

Armaan from Dossani Paradise Management

Verified Reviewer

Company Size: 201-500 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Paycom is Incredible and has the best support team!

Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Pros

There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Cons

There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Reasons for Choosing Paycom

Our sales rep [SENSITIVE CONTENT HIDDEN], and her team were the best to work with and very knowledgeable about all of the products and features. We felt that was the best decision as this has turned into a great partnership where not only are we using what Paycom has to offer, but we are also able to provide our own suggestions which are coming to fruition for the whole company and this two way communication has been phenomenal.

Response from Paycom

Replied May 2020

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

January 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Loved as an admin

Overall, I liked Paycom, it helped us consolidate HRIS and Payroll into one platform and upload mass employee data rather than having to enter it by hand.

Pros

As an Admin in the background I loved the reporting capabilities! You can report on anything and everything and customize the report however you'd like.

Cons

The team did not find it fully user friendly. It would take a lot of clicks to find what they were looking for. Also, by moving to Paycom, it made our 401k process a lot more manual. Having to enter employee rate changes by hand and upload 401k deductions by hand as well.

Reasons for Choosing Paycom

The reporting features were better by far

Reasons for Switching to Paycom

Looking to combine HRIS and Payroll into one platform

Response from Paycom

Replied January 2021

We're glad to see you have enjoyed our software and customized reporting capabilities! We're interested in learning more about your feedback and how we can earn a 5-star rating from you. Feel free to reach out to us at feedback@paycomonline.com.

July 2020

Cyndi from WCI Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2020

Don't waste your valuable time with this product

Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.

Pros

The time keeping modal was the easiest to use, however it still isn't super intuitive.

Cons

In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly. * They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system. *System is incredibly complex and difficult to learn. Not intuitive at all. * Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it. *Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it. *Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.

Reasons for Choosing Paycom

Initially because of the service that was promised. That didn't pan out to be the reality of what was delivered, but the initial sales team was incredibly nice.

Reasons for Switching to Paycom

Paychex is antiquated and their service is horrible.

Response from Paycom

Replied August 2020

We're sorry you were unhappy with your Paycom experience. After researching further, we were able to determine our team worked closely with you to confirm the system was set up properly and because of our due diligence, we discovered there were issues with your internal data from your previous provider. Each question you posed to our team appears to have been promptly responded to with a helpful hand and with additional training materials. Based on our large volume of positive reviews, we are confident in the service our team provides and the ease-of-use of our software. However, we are always striving to get better. Each client's experience is important to us, and we will be sure to note your feedback.

December 2020

Anthony from Acuity

Company Size: 2-10 employees

Industry: Human Resources

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2020

Paycom complete HRIS and Payroll system

Paycom helps streamline the on-going tasks of on-boarding and HRIS management. The software cuts own time-consuming aspects of people management and has increased the efficiency of the HR and Finance departments.

Pros

Paycom is an efficient and user friendly HRIS system that includes applicant tracking, on-boarding, payroll, and HR metrics. This is a wonderful, cost friendly tool for small non-profits.

Cons

The initial set-up is cumbersome and requires a good amount of upfront effort. However, once this process is complete, using the day-to-day programs are fairly easy.

Reasons for Choosing Paycom

Paycom offered a better price, and had less "frills" than Bamboo.

Reasons for Switching to Paycom

Paycom was more cost efficient and easier to use.

Response from Paycom

Replied December 2020

Thank you for the review and feedback! We're thrilled you find our software easy to navigate. Please share any enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com.