Paycom Software


 

Paycom is a cloud-based payroll management solution that enables organizations to automate payroll processes. The platform stores all employee-related data in one place and ensures that changes are reflected in real-time across the system. The product also provides an in-person client specialist to each customer who requests help.

Paycom is able to create reports that can be imported to other accounting solutions. The expense management feature automates the expense reimbursement process and defines rules, categories and parameters for employees to monitor claims. Employees can also upload bills related to expenses by using a self-service portal available within the tool.

Paycom is able to debit payroll taxes on time, depositing them on or before due dates and handles all other payroll tax filings. Other features offered by the solution include garnishment management, online payroll processing and payroll analytics. Paycom is ACA compliant and handles all requirements related to 1094 and 1095 reporting.

 

Paycom - Multiple screens
 
  • Paycom - Multiple screens
    Multiple screens
  • Paycom - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

212 Reviews of Paycom

 

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Software Advice Reviews (51)
More Reviews (161)

Showing 1-20 of 51

Kathleya from Marketing
Specialty: Auto Dealership
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Paycom Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Super secured it takes me 5 minutes to log-in with question that no one remember the answer. So i think its impossible the hacker break my account. haha

Cons

Exaggerated secure system, but its alright to have secured account. I didn't see anything cons here.

Review Source
 
 

Kelly from PJCC
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great device model

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for mid size company with a single location

Pros

You have a dedicated customer relations contact and that person has a team who knows your account. Payroll and HR works very well and you are covered with the ACA.

Cons

The applicant tracking system is cumbersome and takes planning to make it work. When there is turnover you aren’t always informed up front.

Review Source
 
 

ANITA from K&K Technical Group Inc
Specialty: Staffing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

To Paycom or not to Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are a complex company with employees working in multiple states, I wouldn't recommend Paycom.

Pros

single data base system. Supervisor log in/access with ability to set specific parameters per user.

Cons

Time sheet rounding errors between detail and summary. ACA never worked correctly. Tax compliance within the system not at par.

Review Source
 
 

Monica from STAAR Surgical
Specialty: Pharmaceuticals
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Wonderful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Customer service is out of this world. Our rep. is amazing, he is always willing to help with any questions or requests.

Cons

Things to improve, there are many features that constantly change so you have to keep up to date to their updates.

Review Source
 
 

Cathy from HbM
Specialty: Staffing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

It is all there!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It is all there for you to see

Pros

Paycom is easy to use and it has all the information you need in one place.
You are able to see all of your import documents easily.

Cons

I have not run into any issues with Paycom. For my usage and the candidates that use it seems to
be okay.

Review Source
 
 

Taylor from Porter Corp.
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Paycom Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our paycom rep is extremely knowledgeable and usually quick to respond to our needs. Once you know what you are doing in paycom, it is fairly easy to navigate and the functionality is strong.

Cons

If you are a first time user, it is going to take you awhile to get comfortable with Paycom. There are a lot of features available, but not a lot are offered, meaning you have to pay big dollars to really unleash the real potential lying in Paycom.

Review Source

  Response: Lanie, Paycom

Date: September 2018

September 2018

 

Taylor,

We appreciate your feedback and would like to learn how we can create a 5-star experience for your organization. We have a variety of training resources available and want to make sure you feel confident in your use of Paycom. We’re happy to have a member of the client support team reach out to you to follow up.

 
 

Felix from Corporación Estelio
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Paycom can change to positive the way to work in the most valuable resource of the companies ...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

With Paycom, processing payroll is an easier task. automates the processes of recruitment and selection. easy to find candidates, follow up, hire and fill vacancies faster and very simple. "the module of extra benefits is great .. good document management support and / or customer service is of the best...

Cons

the learning curve, the implementation, the basic configuration is very long, intense and delicate, ... definitely the access can be improved (More simple). The reports are not very representative and lacking in customization, the UI / UX experience is not the best, difficulty moving through the system.

Review Source
 
 

Dora from The Bridge, Inc.
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom is an easy to use product. It is a cloud based platform. I may be can customized so you don't have to pay for feature you will not use.
Good customer support and response.

Cons

Customization requires lots of technical support and if you don't have HRIS manager not so easy to get done quickly.

Review Source
 
 

Michele from Fraser Imagineers
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Easy to use time management system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use for submitting and tracking time off requests. And, for those hourly employees - easy to manage clock-in hours.

Cons

From a user perspective, no cons. Not aware of any admin system management issues that might occur.

Review Source
 
 

Amogh from Deloitte Consulting US-India Pvt. Ltd.
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Very Good app but lot of room for improvement

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Its a one stop shop for all your payroll, HR and time management needs and definitely worth trying.

Pros

Organized all the features to maximize utility and we can get around the application pretty easily.
Like the fact that company specific materials can be integrated into the system very nicely and doesnt take a lot of effort to do it.

Cons

Logging in with a password is sufficient. It feels like the additional SSN field doesnt really help with security.
And the checklists sometime shows pending item even if there is nothing to complete. It can get a lil annoying.

Review Source
 
 

Celia from Food Production
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

You get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The employee self serve is easy to navigate however module not offered in other languages as promised.

Cons

Over promised and under performed. You definitely get what you pay for. I would never recommend this HRIS system to anyone. It is inexpensive but we've had several issues with Health insurance, Cobra 401(K). It's not worth the headache. The ONLY way I would recommend is if a company needs a BASIC HR system for time keeping and running basic labor reports.

Review Source

  Response: Lanie, Paycom

Date: August 2018

August 2018

 

Celia, we’re disappointed that you are not completely satisfied with your experience with us and appreciate you bringing these concerns to our attention. A member of our client support team will connect with you to address your feedback. We look forward to the opportunity to work with you to resolve any concerns you may have.

 
 

Julio from Monogram Gourmet Foods
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Keeps track of everything: from vacation time to paystubs, W2 forms and employment opportunities within the company. Can access from any mobile device,

Cons

I have not seen this function implemented in our system yet, but would love to see the next level; where you can include training in the system, and the operator can access SOP's, SSOP's.

Review Source
 
 

Dovile from ASM TECHNOLOGIES LIMITED
Specialty: Distribution
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

GOOD to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

is a reliable , makes work more enjoyable. Software is user friendly, You simply click on pieces of the report that you want and it does the rest.

Cons

I do not have disadvantages to mention at the moment. Hopefully , paycom will keep up a good work in the future.

Review Source
 
 

rohit from nyu
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Salary Reviewer

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy Interface for User. Even first time user can find the options they required. Also, various permissions can be given to the user depending on level.

Cons

Login process is difficult since it requires three fields Also, it asks for last 4 digit of ssn so thats not secured.

Review Source
 
 

Olivia from WHCI Plumbing Supply
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Made a switch to Paycom - and it's paid off!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom's operates on a single database that's written in the same code - so the look and feel is exceptional. There are no issues with integrating the different modules and they all "speak" to each other in the same language. It's truly an all-in-one solution so you don't have to look elsewhere

Cons

Pricing is higher than other vendors, but they do not ever raise rates on current clients. Also, if you are from a niche industry and need specialized solutions - Paycom may not be for you since they do not integrate well with third party applications.

Review Source
 
 

Kelly from Gordon Lumber
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Implementation has been a nightmare!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Implementation team is young and inexperienced to the real world. The system lay out was done incorrectly and now reports generated by system is absolutely useless to the company. The answer was you can write what you want yourself. There was no communication when set up was done with how information from system is generated to allow THE CUSTOMER the choice of layout. Now have to do manual reporting to government agencies that did not have to do prior. I feel like we have dealt with a used car salesman. Watch your invoice - we have had some major billing issues, and after 3 payroll runs the bill is still incorrect and I have been waiting for days for an explanation of the delay in correction.

Pros

Ease/order of entry. Employee Side Sample Paystub nice feature. Package is pleasing to the eye. Proceed with caution!

Cons

Lack of system ability to generate and distribute payroll reports automatically. All the hidden costs that are not included in original quote. Slow response to issues. Recommended Push Reporting to automate reporting. Failed to mention push reporting does not allow bi-weekly reporting - the payroll here is BI-WEEKLY! Can only generate reports daily, weekly or monthly.

Review Source

  Response: Lanie, Paycom

Date: June 2018

June 2018

 

Kelly, the last thing we want is for your experience to be a nightmare. Our goal at Paycom is to be both a valued and trusted partner to your company. We’ve shared your review and feedback with our management team and a member of our client support team will be reaching out to you. We want to resolve any questions or concerns you have as quickly as possible and look forward to the opportunity to connect with you. We appreciate you making us aware of your experience.

 
 

TS from Veda Salon & Spa
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Nice appearance and deceiving sales process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid

Pros

report writing is good. Fairly easy online interface. They are very nice before implementation and express confidence before things get going. I think the employees are good, but the management systems at Paycom do not allow the people to really take care of the customers.

Cons

Sold us things which do not work
For us, the system did not work well. We pay commissions but in Paycom the sales numbers count as hours. So we had inaccurate hours for empployees
Major problems with ACA data not updating as it should.
They did not take accountability for setting up the W2s correctly.

Review Source

  Response: Lanie , Paycom

Date: May 2018

May 2018

 

We’re sorry to hear that you were unsatisfied with your experience with Paycom. Our goal to provide both top shelf service and technology for our clients, whom we consider valued partners. Your success is important to us and we would like to connect with you regarding your review feedback.

 
 

Vincent from Hayer Bishan Singh & Sons Ltd
Specialty: Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Talent acquisition takes care of the hiring headache to feel up vacant positions for my clients.

Cons

The talent management solution is not easily self explanatory, its hard to know exactly what you can get from it.

Review Source
 
 

Abbas from Asia Society
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Alternative to ADP but falls short in its functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Mobile friendly: the ability to conduct administrative tasks on mobile browsers can be liberating. Very comprehensive features: from hire, onboarding, benefits to talent rentention.

Cons

Bad experience with implementation: too rushed and inexperienced transition team, still finding issues and problems after a couple of months after the migration. Slow response from sales team to get issues resolved. Interface was clunky but just got refreshed. Limited APIs with other cloud applications.

Review Source

  Response: Lanie, Paycom

Date: May 2018

May 2018

 

Abbas, we appreciate you bringing your experience to our attention. A member of our client support team will reach out to you regarding your questions and concerns. We strive to provide a 5-star experience and support to all of our clients. We look forward to connecting with you regarding your feedback. Thank you.

 
 

Darshna from The LaSalle Group
Specialty: Healthcare / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

System overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very broken - to process one transaction you may have to go thru multiple places to complete that task. basic payroll feature of arrears calculation is not available.

Pros

its a user friendly system but there are same flaws on data processing flow and navigation to complete transactions.

Cons

upgrades have caused problems instead of fixes on payroll and benefit side impacting employees checks.

Review Source

  Response: Lanie, Paycom

Date: May 2018

May 2018

 

Darshna, we appreciate you bringing your experience to our attention. A member of our client support team will reach out to you regarding your questions and concerns. We strive to provide a 5-star experience and support to all of our clients. We look forward to working with you on a resolution.

 
 
 
Showing 1-20 of 161

Ashley from JNR Incorporated
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Paycom Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Great employee self-service program. Its a great way to clock your hours and all of the features are extremely easy to use. You can access all of your information online and via their mobile website. Time off requests show your projected PTO amount for the future dates which is great for planning ahead.

Cons

Not a lot to complain about this program. Only thing would be logging in requires a password and last 4 of SSN which adds an extra step to logging in.

Review Source: Capterra
 

Jennifer from The Austin Centers for Exceptional Students
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Awesome Reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting feature in Paycom is one of the best I have worked with. Especially the advanced reports.

Cons

Navigation. There was much information that should be grouped together that was spread out across numerous tabs.

Review Source: Capterra
 


October 2018

October 2018

Excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Paycom for at least 6 years and the customer service is EXCELLENT. Yes, there is something of a learning curve to the software, but once you know what to do, its pretty easy. Our accountant has asked for specific things and if I can't figure it out on my own, Paycom's customer service is always available with limited wait times. I've found that the assigned specialist is a huge help and I've never had an issue with any customer service person being unhelpful or lacking knowledge on a subject.
I feel 100% confident our payroll is being done correctly through Paycom - excellent service and I'd recommend it to any small business.

Pros

Pretty straightforward once you know how to use it
Information easily available and able to be organized in different ways as needed

Cons

Sometimes the learning curve is a touch high
Occasionally you have to turn to customer support to get a specific document

Review Source: Capterra
 


October 2018

October 2018

Lots of features

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Paycom has a lot of features , payroll, benefits, appraisals etc, I like the variety of it!

Cons

The clocking in system could be better - sometimes we get a little confused by the rounding off metrics

Review Source: Capterra
 

Evan from Cutter Aviation
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Paycom is easy to use, efficient, and creates massive value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom is truly a one stop shop for HR needs. With a single application, we were able to ease through pay periods without a hitch most every time. I had previously used a competing service at a prior employer and there were consistently problems each pay period. Paycom has none of these issues.

Cons

Nothing to complain about. As I have worked at companies with other applications in place, I can honestly say that this is the easiest, hassle free program I have used.

Review Source: Capterra
 

Kirt from Chappell Supply
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Checks made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent experience. Everyone I have been in touch with at Paycom has been very professional.

Pros

The ease of processing payroll. Since switching to Paycom, we have had a perfect payroll. Finally we can work instead of fighting issues with our last payroll company

Cons

I can honestly say in the 2 short months of using Paycom, I have not had any issues.

Review Source: Capterra
 

Bill from Sophabellas Catering Kitchen
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

PAYCOM for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since joining PAYCOM 9 years ago, we've only had wonderful experiences throughout their company

Pros

It took me a while to transfer over to technology. Once a PAYCOM rep came out to visit me & tell me about their services & how using them would add efficiency to my business, I was quick to listen. Having PAYCOM for my payroll service has not only given me time back, but helped report hours correctly. Before, I used to use my CAP to do my payroll. It required a lot of emailing, faxing, phone calls, & trips to the CAP. Those days are no longer!

Cons

I am really impressed with Platform's service, ability to customize, while keeping things affordable.

Review Source: Capterra
 


October 2018

October 2018

Solid web-based HR platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good experience; works as advertised.

Pros

Integrates many solid features into the platform; easy to use as an end user.

Cons

some of the interfaces are a little clunky but otherwise good.

Review Source: Capterra
 

JESSE from BSP Corp
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2018

September 2018

I miss this.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to use and intuitive. Great interface for approving and viewing employees' requests for time off.

Cons

Inability to log and pull reports on employee tardiness and absenteeism.

Review Source: Capterra
 

Chad from Rogers Financial Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Paycom, my HR Department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None of the payroll companies I have used in the past even compare to Paycom. The dedicated specialist is very important to me and I can speak to them with any questions. With the other companies, my payroll account never seemed to be important or big enough with them and I was never able to get the help I needed. With that said, this made a situation where I had to figure everything out and make sure my filings were correct and on the correct forms. One thing I do not want to do is get messed up with payroll taxes. The other companies didn't seem to care if I was compliant and I never had a good relationship to rely on with their specialists. The costs associated with Paycom are also better than any of the above listed companies. Overall, Paycom is my HR Department and I am very satisfied.

Pros

The ease of use is the single best quality of this company. My payroll processing time has never been as effiecent or organized in my 18 years of having my business. I am on the site weekly and am very glad that I can process my payroll in a few minutes. I have w2 employee’s and 1099 contractors that I pay through my company. Having a tool that is easy saves me time and thus saves me money. The greatest asset that Paycom offers is their friendly and knowledgeable staff. I would be lost without my specialist. She is amazing. Once the payroll is complete, the reports are very easy to use and run so that I can keep track of all my expenses.

Cons

Based on my experience over the last 5 years of using Paycom, my specialist ensures that I have no cons associated with my service. She is great.

Review Source: Capterra
 

Dean from Crown Ace Hardware
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

PayCom saves time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been with PayCom for 5+ years and are very happy with the product. In fact, we were involved in working with ACE corporate in their determination to make PayCom the preferred payroll, HRIS vendor for all ACE stores.

Pros

PayCom is easy to use across a large number of locations. The payroll and HRIS are highly functional.

Cons

The company sometimes forget about the client when making changes to the programs and testing changes across the entire platform.

Review Source: Capterra
 

Kyle from Five Points Service, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Has alot to offer, but over does it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In depth information for employee records, ability to punch time anywhere

Cons

Connections to networks are somewhat finnicky day to day

Review Source: Capterra
 

Melissa from Sandia Preparatory School
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Love being able to see all my paystub info in one place

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The nonprofit I work for started using Paycom a few years ago. It has been a while and so I can't remember what we used previously, but I'm a fan of having all my paystub info info in one place. Plus, it's easy to submit vacation day requests.

Cons

I'm not a fan of the Paycom sign-in process. I get why they do it, but it's kind of a pain. In addition to the usual user name and password request, the login process has several questions I have to answer each and every time.

Review Source: Capterra
 

Elysa from PMI
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Time Sheets

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I have been using this for over two years. It is efficient and easy to use.

Pros

It is easy o sign in and out and keep track of your time.

Cons

I do not have any problems with this product. You can download it as an app and have it easy to access.

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2018

September 2018

 

Elysa, thank you for your review and feedback! Please let us know if you need anything.

 

Ricky from National Notary Association
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Human resource management simplified

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Pros

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap.

We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy.

Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Cons

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training.

Paycom's UI design and navigation feels outdated compared to similar software.

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2018

September 2018

 

Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

 

Jenniffer from YWCA
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Paycom Employee and Client Software Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I like most about this software is that it is easy to use. It provides a tutorial if you have any questions. It is easy to request time off as an employee but also approve my team members time off, and edit their time cards if needed. The app is also great because if someone forgets to approve their time card, it can be done from home. I also really like that I can view my paystubs as well with just a click. Paycom is a very proficient software and I would recommend it for businesses.

Cons

The thing I like least about Paycom is the length of time it takes to log in. It almost always looks like I am late for my position because it takes time to answer the questions to log in. I realize they are for security but I would like the process to be a little smoother perhaps by not as many questions.

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2018

September 2018

 

Jenniffer, thank you for the detailed review and feedback regarding Paycom. We're happy you find the system easy to use. Additionally, we recommend setting up one of the quick login options for the mobile app: 4-digit PIN, fingerprint or facial recognition. It will definitely make it both easier and faster to login. Please reach out to us if you have any additional questions!

 


August 2018

August 2018

Paycom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paycom is user friendly on the client end of the program. It is easy to add in mew employees and access all their information.

Cons

Paycom is not as user friendly froman employee stand point. I have had several issues where I have to reset employees passwords because paycom is asking for security questions that were actually never even entered by the employee

Review Source: Capterra

  Response: Paycom, Paycom

Date: September 2018

September 2018

 

Thank you for your review and feedback! We're happy you find our solution user friendly and we'd like to ensure your employees are also having the best experience. We recommend you reach out directly to your Paycom specialist regarding the security question requirement. Based on your feedback, this feature may have been enabled prior to employees setting up security questions. We also encourage employees to use the free Paycom mobile app which allows them to set up one of the following quick login options: 4-digit PIN, fingerprint or facial recognition according to their device capability. Your Paycom specialist will be happy to answer any questions you may have regarding these features. We look forward to hearing from you!

 

Matthew from Valley National Bank - Oklahoma
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Paycome

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like the simplistic user interface, bold logos and overall ease of use. All HR functions centralized in one place is key. However, not familiar with competitors and how paycom stacks up.

Cons

There are truly no changes I would make to the current product. I preferred the old look and feel but have come around on the new website template.

Review Source: GetApp

  Response: Paycom, Paycom

Date: September 2018

September 2018

 

Matthew, thank you for your review and feedback. We hope you are also taking advantage of the Paycom mobile app which is available for free in the App Store and Google Play Store.

 

Saralyn from Diocese of South Carolina
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

#1 In Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Paycom offers lots of services and can be customized to your needs.

Cons

Since the software allows you to use one or more of the services Paycom offers, I think it would be ideal if that function is primary to what is visible when you go on the website instead of the extra features that you may never use.

Review Source: Capterra

  Response: Paycom, Paycom

Date: August 2018

August 2018

 

Saralyn, thank you for the review and feedback. We will share it with our product team. If you have any questions about additional products, please reach out to us! We're happy to help.

 

Tony from Mr. Mister Mosquito Control
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Mrmr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

i like the fact i am able to log into the app and see all my tax documents and payroll information

Cons

it can be at times hard to log into with all the security questions and trouble you go through to into the app

Review Source: Capterra

  Response: Paycom, Paycom

Date: August 2018

August 2018

 

Tony, thank you for the review and feedback. When logging into the app, we recommend you set up one of the quick login options: 4-digit PIN, fingerprint or facial recognition. If you have any questions or other feedback about your mobile app experience, please let us know via our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/ We look forward to hearing from you!