Paycor Perform Software

Pros

Extremely easy to use, I was up and running in under an hour. Very intuitive system plus there were plenty of online videos available to help clear things up.

Cons

I did feel like I was getting charged for things that other companies were providing for free, for instance some of the setup and year end fees. However the ease of use more than made up for this in my mind.

OVERALL A GOOD PRODUCT THAT I WOULD RECOMMEND.

Pros

EASY TO USE/NAVIGATE. IT HAS MADE SOME PART OF MY WORK GO FASTER. IT'S NICE TO NOT HAVE TO ENTER DASHES AND SUCH WHEN ENTERING SOCIAL SECURITY NUMBERS AND SUCH.

Cons

A COUPLE THINGS THAT AREN'T AVAILABLE THAT WERE BEFORE, INCLUDING EMAIL NOTIFICATIONS OF NEW EMPLOYEES THAT WE ENTER SHOWING THEIR EMPLOYEE NUMBER AND SUCH.

Pros

This software gets the job done. All of your employee time tracking metrics are conveniently in one place which is nice.

Cons

Feels like some data can be lost not because it isn't recorded but seems like unnecessary nesting. In order to look at Time Attendance for example, there are several clicks to get to that screen.

Pros

Intuitive software setup. Very easy to maintain and process payroll. They are able to set up and design your payroll to your specific needs.

Cons

Only complaint is that they seem to switch their support staff frequently. You get comfortable in your service provider and staff changes. Appears to be a lot of movement within the company to other positions. Also added the timekeeper module and it ended up being pricier than expected.

Pros

Great way to keep track of pay stubs. Time stamps and useful data are found all in the same place which is helpful

Cons

You have the ability to clock in/out but the process is a bit cumbersome. Not designed the greatest and they need to work on the ease of use.

Pros

I love how easy the program is to use. It has so much information for you to retrieve at just a couple pushes of a button.

Cons

Sometimes the program does buffer, I have no problems when I turn on WiFi. As long as times are put in correctly everything else falls in place.

I would recommend this system to other offices.

Pros

This is an easy system to navigate through in regards to checking pay stubs, W2, and other documents needed.

Cons

At the time of using the system, I did not run into any problems or issues with finding what I needed or making sure my times were put in correctly.

Pros

I love the ease of the product. It is fairly simple to use. It has many options that I believe would be beneficial to our company.

Cons

I am limited to timekeeping, of employee management. Also, the Cons are that it buffers constantly, and doesn't allow the employee to correct a double punch.

Pros

Paycor is rich in functionality. It does a great job in time keeping and has performed for payroll flawlessly once the bugs were worked out (which are inevitable when converting to a new system). Just about everything can be tweaked and changed to conform to a companies policies. You can drill down deep to give customized access to companies, groups, and even individuals in that you can assign a group to an individual, then customize their unique profile to give them access to the specific functions they need. The reporting is about as complete as you could want. There are standard reporting templates for just about anything you need, then you can customize these or build from scratch and keep the reports you want to use on a regular basis. Their help desk people are amazing and respond quickly with solutions. They are not hesitant to bring in other help desk employees if the answer is outside of their knowledge base.

Cons

Because the program is so rich in features, sometimes you need to use the 'Help' features to learn how to do something new, or refresh yourself. The 'Help' feature leaves a lot to be desired. When you search a feature, you usually get mostly questions from other users and even if you are very specific on what you are searching for, you often have to dig through a few pages to find your solution.

I appreciate the friendly help. The customer supporter was a good representative and look forward to working

Pros

The Security of the program- always need an access code, and easy access to reports is easy with which to work, also it is a plus to have a representative to help.

Cons

At this moment I do not have any cons. I appreciate the response from representatives I have worked with and the easy accessibility to the reports.

Pros

It looks like a good system, with ease of use. I liked the support staff as well, but didn't need them too often.

Cons

It's not the prettiest system but it gets the job done. I didn't like that it didn't seem to tie in with our other vendors as easily

Aside from the following issues, I've had some very friendly & helpful service. I do not have other experience with programs/companies like this to compare functionality/quality so it is really difficult for me to discern some of the ratings.
1) Some people in the same departmental/hr vs t&a vs payroll areas do things differently so if your rep is busy and doesn't respond to your e-mails for a week, a new person does not understand some of your functions. 2) I've had trouble with my reporting features not providing correct information and it worries me that there might be even more higher priority type items that are also not reporting or working correctly. 3) The two sides are not cohesive, such as calling someone a manager on one side and a supervisor on the other. I like that you can make them two different people, but calling them different names is confusing.

Pros

Almost always receive friendly helpful service. There are many options for customization. Mostly an easy to read and use interface.

Cons

If you don't set it up, some of the additional benefit/functions are very difficult to understand. I often have trouble setting up various items and would like to have a preview/test button before I share something to everyone, etc. The "OK" button after punching in/out is causing many double punches from people pressing Enter on their keyboards. Many employees complained for the lack of insight & instruction to the changes on this when they were made and do not think this particular interface is user friendly.

Would change if we had the time and resources right now

Pros

After all the bugs (and there were tons) you can find work arounds. Very nice to look at. Streamlines in several ways.

Cons

Constant workarounds; promises made but not kept. Still dealing with implementation issues that were not addressed and we've been live for a year.

Pros

Great reports! All parts of the program are easy to access, easy to understand. Entering payroll is very simple.

Cons

I really can't think of anything that I don't like about the the program. I haven't encountered any difficulties in the 3+ years that I have been using it.

I would like to have more work on training or reports writing

Pros

Ability to access many location. It is cost effective software. Customer support is timely and knowledgeable.

Cons

Some users (Employees post time manually at various times) feel that it is cumbersome with too many clicks. Employees enter time some times 2 and 3 days later. This is actually the problem.

Pros

System is easy to navigate and information is easy to access. Reports are available on a timely basis.

Cons

Payroll dates are not always accurate. Payroll is the 15th and last day of the month. If payroll falls on Sat., payroll is Fri. If it falls on Sun., payroll is Mon.

Now that customer service has improved, the system is working well for us.

Pros

data entry It is straight forward and in language that, for the most part, is easy to understand.

Cons

Some historical data is difficult to find and some other areas it is not readily available at all.

The support staff is amazing. I was looking at ending my service and she gave such amazing service that I cant see our company going anywhere else

Pros

The ease of access from different location and devices to do payroll is a great access for me do to my business schedule as an executive.

Cons

The access to information is not easy to navagtiae sometimes to find function that I want to perform or do for the company. I also have not had a lot success with the reporting

Pros

I like the ease of Approving Timesheets and locking them and downloading time to process payroll for current month.

Cons

Have trouble with Vacation and Sick time properly matched up with exisiting payroll items since we added time card module later. It is not properly accrueing

Your customer service is amazing!!!

Pros

I lie the ease of use and the customer service help.When I call, I don't have to wait a long time on the phone before I receive live help.

Cons

The software is expensive compared to similar programs. As a non-profit organization, our budget is tight. When Paycor comes out with new services, I want to utilize all of them, but I am usually stuck picking and choosing.