About SentricWorkforce


SentricWorkforce is a cloud-based Human Resources (HR) and payroll software designed for midsize and large businesses. It offers core HRIS, benefits, recruiting, talent management, time and attendance, absence management and payroll.

Employee information in SentricWorkforce is organized in profiles where employees can manage their data, benefits, qualifications, internal job applications, performance reviews, pay and training details. Administrators can set up routes and alerts on task.

SentricWorkforce features recruitment management, which allows users to shortlist from a pool of internal and external candidates, track applications and schedule interviews. The product also features benefits management which provides employees with an enrollment wizard, where they can select from a list of available benefits. The system also supports automatic payroll deductions for availed benefits.

SentricWorkforce also offers reporting capabilities, web-based self-service portals and end-of-year processing (W2s, 1094c’s and 1095c’s).

The vendor offers online and phone support to the customers.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

94 Reviews of SentricWorkforce

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(40)

4 stars

(31)

3 stars

(16)

2 stars

(6)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 94 reviews

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February 2019

Melissa from Synergy Physical Therapy

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

My first choice in Payroll and HR Software

Overall, this is the most comprehensive, yet user friendly, HRIS/Payroll system available. Having working with almost every large payroll product on the market over my 30+ years in business, the fact that I have implemented SentricWorkforce in the last 3 companies that I have worked with will be an indicator that this is a quality product, supported by a quality team of programmers, implementation specialists, and customer support and service providers. SentricWorkforce allows our company to drive supervisory responsibilities down to the managers that need it, while providing HR and Finance the confidentiality necessary to maintain our team members' privacy of information.

Pros

SentricWorkforce is a well-designed and well-rounded HRIS/Payroll System. The integration between Time and Labor Management (time cards) and HR (benefits, time off plan, performance) is seamless and makes running payroll a breeze.
The Time Off Plans, electronic forecasting, requesting time off, and approval process is always a "fan favorite" with the company employees, and they like being able to manage their own demographic information, direct deposits, tax information, etc.
As an Administrator, the wealth of stock reports, along with the ability to write ad hoc reports, means that I can always have the information I need, when I need it.

Cons

The one area where the software can be better, and rumor has it this is being add for a future release, is in providing calendar view of schedules and time off, both departmentally and company-wide.

May 2018

Brenda from Cascade Connections

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

May 2018

I like working with Sentric and have found the reps to be accommodating and friendly.

Pros

I have found Sentric to be fairly easy to use and your reps are generally pretty quick to respond to questions.

Cons

I think that sometimes questions or requests are lost in translation when it comes to email. There have been times when what I have attempted to communicate has not being interpreted correctly. That can be frustrating, although you do have some reps who will pick up the phone and call to be sure that everyone is on the same page.
We have learned allot about the software through trial and error. There are probably many more benefits to using your program that we just have not figured out yet. It would be very nice if you would offer more training in all the aspects of using Sentric.

February 2019

Linda from The Village School of Naples

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Sentric Workforce is so helpful

This solved our problem of keeping track of all Employee information and having it all in one place is just wonderful.

Pros

I like that Sentric is able to handle so many functions. We use it for everything! We keep all of our staff information, qualifications, benefits, payroll, etc. in the system. We also use it for recruiting and posting jobs as well. We can track our applicants and all of our openings. Once the applicant's information is in the system, it transfers over when they are hired so we do not need to reenter addresses, education, etc. It also has the capacity to run reports. We use it for so many functions, we don't know what we would do without it!

Cons

Some of the functions (such as reports) do require practice but the more you use it, the easier it becomes.

May 2018

Derek from Entertainment Earth, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

May 2018

The entire platform needs an improvement from web portal to mobile application.

Adding data into a central location.

Pros

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Cons

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled.

* There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix.

* Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us.

* after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML.

* Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee.

* The web interface is not responsive.

* the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO.

* Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why?

* It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help.

I have more to add, you can give me a call.

May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

Transitioning and adapting to Sentric Workforce has proven mostly favorable

A better understanding of how payroll/time clock software integrates with HR.

Pros

System works well for mid-size organizations and can be customized according to the organization's needs and pay rules. More or less it was a seamless transition from the larger payroll provider I had utilized in the past, as well as more affordable. The account representatives that I deal with the majority of the time are professional, kind, hard-working, and knowledgeable.

Cons

We utilize Attendance On Demand, which is the time clock side of Sentric and it is more challenging to correct issues since it's a 3rd party application. Additionally, some of the features within Sentric are less than user-friendly and do not often have clear instructional guides on "how-to's" (I can assume this is mostly due to all the customizations).

May 2018

Matt from Block Imaging

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2018

Top notch customer service. They are very responsive and have been helpful in implementation.

Sentric helped us streamline multiple software systems into one all in one solution for payroll and HRIS and ATS. Helped a lot in simplifying our time tracking to payroll.

Pros

The payroll module and open enrollment are great. Love the performance management feature as well. If you have some basic html knowledge, you can do a lot to make the system your own.

Cons

I believe there is room to improve on the ATS/Recruiting portion of the software. It works and can get the job done, but would love the ability to put more notes and chat with hiring managers within user profile. I will note that Sentric has consistently made changes and continues to get better.

May 2018

Deborah from Big River Resources

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Stellar - Wonderful

Payroll, expertise, simplicity, access to information, reporting

Pros

It does everything we need it. Customer service is prompt and professional. Sentric is always working to improve the software. Recommend to all my friends.

Cons

Time keeping....the time keeping side of the software is not as great as the workforce side. Feel it could have an overhaul or needs some major improvements compared to how our previous time keeping worked.

May 2018

Lindy from Puremist

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

A Good HRIS System

Pros

Sentric is a pretty good HRIS system. When it comes to employee self-service, it is intuitive and easy to use. From an administrator stand point it is also pretty intuitive, but if you have any issues it's pretty easy to get help through the Community Hub or from your representative. I haven't run into any downtime, which is great. The program is updated approximately once a month (as needed) and is during low-access times.

Cons

It doesn't do all that we hoped- for instance the calendar only shares with supervisors instead of the whole team. They are anticipating that this will change in June or July of 2018. Also, the only way to add pay stubs is to use the Sentric payroll administration. We are unable to upload employee pay stubs securely from another payroll administrator. Their time administration is also a bit wonky- the punch in/out on a cell phone doesn't always work like it should.

That said our representative is great about sending in feedback to developers and keeping us apprised of changes that we have requested!

May 2018

Beth from Trib Total Media

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

May 2018

Overall a good experience in the beginning -

Time and attendance has made our life easier. Used to do a lot of manual keying.

Pros

Ease of operation - Easy to understand reporting system. Easy to navigate in the system to find information that you need.

Cons

The change from one contact person to the support team. Can't get some reporting items to run how we would like them to be. And not being able to change our GL without being charged.

December 2016

Sandra from Ambrosia of The Palm Beaches

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Fantastic Service

The ease of the software is really great. There are a few things that need to be tweaked. Transferring from one company to another should be much easier than it is but that is my only real complaint. Our account representative is OUTSTANDING! I do not know what I would do without her. She is so knowledgeable and patient. She is a great teacher and always thinks ahead. I am so thankful to have her.

Pros

Ease of the software

Cons

Not being able to transfer from one company to another. The system does not keep track of terminated employees and the day they are terminated. That is done by us and not the system which it should be

Response from Sentric of Sentric, Inc.

Replied December 2016

Thanks for the feedback Sandra. We'll be sure to pass it along to the product team and let Bridgette know you're singing her praises!

July 2016

Rachel from