SentricHR Software

4.23 / 5 (123)

Our advisors have recommended this product 2 times in the last 30 days

What is SentricHR?

SentricHR is a cloud-based Human Resources (HR) and payroll software designed for midsize and large businesses. It offers core HRIS, benefits, recruiting, talent management, time and attendance, absence management and payroll.

SentricHR empowers you with features to help your small to medium-sized business (35 to 1500 be strategic and simplify your HR processes. Transform your workplace with complete HR software that includes Paperless Onboarding, Document Management, E-Signatures, Payroll, Benefits, and more.

SentricHR lets you do more than manage data. It offers a secure, web-based HR software that is mobile-friendly. That means your employees can manage their information anytime and anywhere.

SentricHR features Document Management and E-Sig...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

123 Reviews of SentricHR

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(59)

59

4 stars

(41)

41

3 stars

(16)

16

2 stars

(6)

6

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 123 results

October 2020

Suzanne from Warren Design & Build

Verified Reviewer

Company Size: 11-50 employees

Industry: Machinery

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Fully integrated HR platform and exceptional customer service!! Unheard of combo until SentricHR

Sentric has consistently offered a manageable platform form for integrated HR services (payroll, benefits, etc.) combined with easy to use self-service features but the greatest value Sentric provides is in their customer service. They offer proactive training sessions and respond quickly to any and all issues. They truly offer best in class service in addition to a strong HRIS platform.

Pros

Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.

Cons

The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.

Reasons for Choosing SentricHR

Sentric was comparable in price to the final contenders but won out based on their exceptional customer service model.

Reasons for Switching to SentricHR

Primary reason for making a change was previous provider was managing tax and benefit payments erroneously.

Response from Sentric

Replied October 2020

Thanks so much, Suzanne! We appreciate you taking the time to leave a thoughtful review.

August 2020

Shannon from IntegraCare Corporation

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

4.0

August 2020

SentricHR Review

I would say it was mostly favorable, however the implementation process was much more labor intensive on the customer end than we had anticipated, and there were a few miscues in the implementation that did cause some audit/cost issues on our end. The ongoing struggles with the support response time have also been a concern.

Pros

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

Cons

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

Reasons for Choosing SentricHR

The cost effectiveness of Sentric in addition to it being the platform we were mostly already familiar with.

Response from Sentric

Replied September 2020

Thanks for your feedback, Shannon! Our team continues to work diligently to make the software easier to use, and we will submit your comment on toggling back and forth to our product team.

December 2020

Stephanie from Big Sister Association of Greater Boston

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Big Sister Boston Review - Dec 2020

Pros

It is easy for staff to click around, update their information and enter time. Payroll is straight forward and quick to process. I also really like the new hire functions and how it gets all the forms to a new hire easily to track - in this virtual world it has been essential.

Cons

I wish that I could add in holidays rather than contacted customer service. They are quick to respond but they are quick request so it would be fantastic to manage them myself. I also wish the reports were a bit clearer. For example, the Absences report doesn't let me predict ahead and can not always be accurate when pulled.

Reasons for Switching to SentricHR

It had limited functionality and did not have as many employee features as Sentric. Sentric is also easier for our employees to use.

Response from Sentric

Replied December 2020

Thanks so much for taking the time to post your feedback, Stephanie! Everyone here at Sentric works hard to ensure you have the support you need, and we are happy to hear your satisfied overall.

May 2018

Derek from Entertainment Earth, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

May 2018

The entire platform needs an improvement from web portal to mobile application.

Adding data into a central location.

Pros

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Cons

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled. * There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix. * Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us. * after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML. * Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee. * The web interface is not responsive. * the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO. * Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why? * It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help. I have more to add, you can give me a call.

October 2020

Kristen from Carnegie Library of Pittsburgh

Company Size: 201-500 employees

Industry: Libraries

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2020

All in One!

We love the system, just looking for better reporting!

Pros

We love learning new modules and how they work together. It can be overwhelming at first but staff will surprise you in how they are eager to do things electronically and adapt quickly!

Cons

The reports are difficult to learn and run and limited in the fields. I wish there was truly a MASTER report that you could pull ANY field, and you weren't limited to what is available under each category. We rarely use the reports because they are cumbersome.

Reasons for Choosing SentricHR

We had a prior version of Sentric (M3) as our payroll provider and we could retain our payroll records. We also value our relationship with them and their customer service has always been great!

Response from Sentric

Replied October 2020

Thanks for your feedback and being a long-time, loyal Sentric client, Kristen. We appreciate your comments on reporting--stay tuned for enhancements coming to the software in 2021!