Salesforce Work.com

Pros

I love salesforce work.com - it's an amazing tool to engage employees and to make reward them for a job well done. The feature of offering immediate feedback is fantastic.

Cons

Price. That is all I can say about any salesforce product is the price tends to be incredibly high, making it difficult for large teams.

Pros

An amazing software to develop the sales and marketing with all the required data in and analyze them to get better results.

Cons

It has multiple user and each update them causing some conflicts and also the data collection becomes little difficult.

We recently purchased Fonteva to record our registrations for a national conference. It was a nightmare, and wouldn't do even the most basic functions without adding on expensive services. We had to sort our reports by hand to get even the simplest name badge information: first, last, state, organization. It was very disappointing that it couldn't communicate better with SF as it had been sold to us.

Pros

Has many features and options that can do many things to track donors, sales, record contacts, follow up and make notes on activity history. It keeps record of event specifics by campaign and allows us to communicate with our trained volunteers across the nation, making it an effective tool for inspiring and encouraging them.

Cons

When trying to track specific information, and create a viable report, you have to know it's language and fill in every field perfectly, or you'll never get what you want. I always have to ask for our certified tech for help, and she often has to ask for help from SF, which costs us money. It's not easy to use at all.

Pros

I love everything that is SalesForce! i appreciate the time the sales people take to walk you through how it works. It's simply and easy to use.

Cons

I know I may sound slightly contradicting, but there is a LOT with SalesForce and it can be somewhat overwhelming. But that's not a reason to not like it!

Pros

- User Friendly
- Extremely Customizable (see cons)
- Integrates across the business
- Give ability to track and measure business

Cons

- Not as plug-and-play as one would hope
- Training and adoption across the team can be a challenge
- not cheap

Pros

Salesforce is the best CRM to manage contacts. It helps managing the leads very well and we can create various activities against a lead.

Cons

Its quite expensive for small businesses. But in terms of functionality it works great and help us manage various operations.

I suggest you do your research before selecting any software for your small business

Pros

That is a central platform for me to control and see all my activity going on such as social media, etc.

Cons

Explaining the features to new users is frustrating, but as we're developing and growing more technology people are helping. Therefore, it's getting easier.

Pros

The cost is excellent for non-profits allowing up to 10 users for free. It has a multitude of features and components if you need them.

Cons

Difficult to learn how to use it and although there are videos and training materials, it is a bit overwhelming.

Aside from the glitches (which to be honest, any platform is going to have at least some), I generally enjoy the software. It does not have great aesthetic appeal, but it does the job we need it to, and that's what matters.

Pros

Powerful software to keep a massive company working together. I work for a Billion dollar company, so it's a tough job to keep it's staff in rhythm. SF enables us to keep that up as much as possible. We can communicate in a variety of ways, and it integrates pretty seamlessly with our company email provider.

Cons

Can be hard to find clients' files - there are glitches that mean searching multiple ways to track these files down. It's frustrating, because we do NOT want to miss anything or create a duplicate client file. For example, if I am looking for a specific company in Louisiana, typing the company name is rarely sufficient. I will likely need to look by 1) phone number, 2) address, 3) variations on address (e.g. the street number and name of town), 4) zip code only, 5) partial company name, 6) company entity, 7) members and/or officers of that company. Sometimes we will quite literally do each of those steps, and we STILL cannot find that file in SF, even though it is most definitely there and one of us created it. This is an issue I run into multiple times a day, and one I've adjusted to, but I know our entire team would be greatful if the seach function of Salesforce was a bit more robust/comprehensive.

In general, it is an amazing tool that helps productivity and sales management performance, I highly recommend it!

Pros

Ease of use
Complete tool used by the entire team; sales, account management, finance, operations, product delivery
Customization
Workflow processes for account management and project management
Integration with marketing platforms such as Watson/IBM Silverpop for email marketing
Add-on modules such as Wave, a truly amazing reporting module
Ability to create custom proposals, contracts, work orders in one click
Integration with Outlook

Cons

Some data entry can be mundane
Some of the set-up is quirky but that could also be at our request from initial set up years ago

I had used Salesforce as a PTO tracker my company had set up. Overall the software was very intuitive & easy to figure out. The only issues were the customization that my company had implemented. It was an illogical process, which made the tool a little more difficult to use. I have a feeling that had it just been the out-of-the-box solution, it would've worked just fine.

Pros

Very intuitive & easy to figure out.

Cons

Be wary of custom implementations that aren't well-thought-out.

Work.com is new in the market but very efficient. Its help to make organization performance to run smooth, tracking all the performance matrices etc.

Pros

1. Its helps driving performance of the company
2. Motivate the team , individual of the company

Cons

Price is high

Advice to Others

can be useful and can improve performance but need to also look for companies budget

We were originally using Work.com before it was acquired by Salesforce. After being acquired, Salesforce had changed the user interface to be more consistent with their other products. Unfortunately, a lot of the functionality that was on the old Work.com was taken away and now less user friendly. While you can run more extensive reports, it is very difficult and not easy to do. Our employees do not like using this system to complete performance reviews. The good thing about this system is Chatter - being able to share information as well as the recognition tools have been highly utilized.

Pros

Chatter - sharing information with colleagues as well as recognition badging system

Cons

Goal Setting and Performance Reviews
Expensive

Advice to Others

I would not recommend this system.

Userfriendly

Likes Best

It makes it easy to track and measure my work and helps my company in the same direction with important company goals.

Likes Least

Price of the product can be a little bit more reasonable.

Recommendations

Definitely make sure it's a good fit for your company.

Salesforce

Likes Best

Helps me keep organized and keep on task. I also like it that I can send emails directly and log phone calls.

Likes Least

Sometimes I get confused about setting up a new lead and I find I spend a lot of time trying to set it up initially.

Recommendations

Take webinars and training to fully understand how this program works to maximize to your advantage.

very thorough

Likes Best

flexible and adaptive, can be tailored to fit most needs.

Likes Least

the cost is probably the most biggest dislike, double some of its competitors

Recommendations

try several of the available sample modules from various companies

Salesforce, an innovative product that is not all it could be.

Likes Best

Ability to bend to will of user. Salesforce allows for some degree of flexibility.

Likes Least

Interface can be confusing for new or untrained users.

Recommendations

Be prepared to explore and experiment with the software extensively to maximize your time and productivity in the long run.

Organizing Sales Leads

Likes Best

Easy to adapt to changing requirements in the field and in the office. Keeps leads alive by automatically following up.

Likes Least

Hard to keep up with all the updates as they apply to situations

Recommendations

You need a CRM vendor to make your business work and this one is the best.

Salesforce

Likes Best

Easy to use and manage accounts. Work flow is simple, and makes looking at pipeline easy to follow.

Likes Least

Would like more mobile options, and more customizability. Would be great to be able to customize flows for my specific needs. As well as full functionality from mobile apps.

Recommendations

Look around at the competition, and see what integrations you need. For us Salesforce had everything we were looking for.

Salesforce.com review

Likes Best

easy to use, clean looking, and tracks all of my cases and accounts

Likes Least

The mobile application is not easy to use. I would use that more often if it were easier to use

Recommendations

I have not used any other software like this so I do not have an opinion as to evaluating this.