Shiftboard Software


 

Shiftboard is a cloud-based scheduling and workforce management solution that is suitable for businesses of any size that employ an hourly or shift-based workforce. Key features include employee management, scheduling, timekeeping, applicant tracking and onboarding.  

Shiftboard enables HR personnel to manage any number and type of employees including full-time, part-time, contract, project-based, hourly, remote and volunteer. The solution includes five timekeeping options—including mobile app, QR code and call-in—to support on-site or remote staffing. When remote staff checks in through their mobile device, their location can be retrieved through location tracking.

Shiftboard’s scheduling feature allows users to organize PTO requests, swap shifts and search for qualified subs. The solution manages all staff information including certifications, skills and performance ratings. Users can also send notifications and messages through email or text straight from the solution.

 

Shiftboard - Schedule
 
  • Shiftboard - Schedule
    Schedule
  • Shiftboard - Profile
    Profile
  • Shiftboard - Reports
    Reports
  • Shiftboard - Roster
    Roster
  • Shiftboard - Mobile
    Mobile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

194 Reviews of Shiftboard

 

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Software Advice Reviews (5)
More Reviews (189)

Showing 1-5 of 5

Chris from ALTA IT Services
Specialty: Staffing Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Pretty straight forward tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This tool was pretty easy to learn and teach some of my team members how to use. Easy for our users to navigate through.

Cons

Update for Shiftboard could have come quicker. There was some information you would need to input that always wasnt easy to obtain.

Review Source
 
 

Cassandra from Sundance
Specialty: Arts & Cultural

March 2015

March 2015

Shiftboard is straightforward and accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that it automatically tallies hours for you

Likes Least

I wish there was an expanded calendar view; it's sometimes a little tricky to see details about your shifts from the overall monthly representation.

Recommendations

If you need to allow people to sign up for shifts on their own and keep track of their own hours, and have a system in place that can verify whether someone has done those things, Shiftboard is good.

 
 

Stan from Bend Film
Specialty: Other

February 2015

February 2015

Shiftboard is well suited to our organization, where we need to coordinate several hundred volunteer shifts over a 6 day period.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is easy to use and has suitable functionality.

Likes Least

There is a lot of upfront overhead before we can get to designating shifts.

Recommendations

I would think through how many users you are going to have and determine if you want to support all of them signing in.

 
 

Justin from Vistacom Inc
Specialty: Corporations

February 2015

February 2015

Shiftboard Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They work with us to provide a robust and scalable solution that meets our needs.

Likes Least

They could be more proactive with updates and contact information.

Recommendations

Be patient and look through as many different vendors and support contracts as possible to determine your best solution.

 
 

Golda from Golda Michelson
Specialty: Human Services

February 2015

February 2015

shiftboard ussage

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was easy to navigate and to use. I could then signup for what I wanted.

Likes Least

I liked itãthere was nothing that I did not like about it.

Recommendations

Just try it out and see if it serves your purpose for your business.

 
 
 
Showing 1-20 of 189

COLLEEN from RZW
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great for scheduling

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It was quick and easy to set up, great software for scheduling

Cons

I had nothing that I disliked about this software

Review Source: Capterra
 

Harry from University at Buffalo
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Web based scheduling calendar

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Vast improvement over our old system. And I like that different supervisors can change things.

Pros

I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable.

Cons

The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes.

Review Source: Capterra
 


August 2018

August 2018

Manage our bar staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency.

Cons

I don't have anything negative to say! It's worked great for us for a long time.

Review Source: Capterra
 


August 2018

August 2018

Promised the Sun, got a glowstick...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great sales people. Mediocre developers, and limited support.

Pros

The idea of what it could be. Highly powerful, flexible, and fully supported.

Cons

That a lot of it is very buggy. It doesn't do things that were advertised. And isn't nearly as flexible as advertised.

Review Source: Capterra
 

Sergio Eduardo from Transpais
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Incredibly useful and powerful once you get the hang of it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is such a powerful solution to scheduling/program needs, way better than lots of spreadsheets.

Cons

Steep learning curve, and I believe that a little polishing on the interface would be really good.

Review Source: Capterra
 

Meagan from ParkWhiz
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

So robust, so unorganized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shiftboard has everything we ever needed in WFM. the demand planner was the make or break for us as we are a contractor-remote-based workforce and volume/staffing needs change by the hour and by the day. incredibly detailed employee profiles, teams, locations, about 17 different ways to create shifts and fairly robust reports, plus a clockin/clockout functionality and mobile site

Cons

it's not a clear UI and sadly not very intutitive. you'll eventually find what you need as, like i said, the tool is very robust, just that many tasks take way more clicks and navigation than one would expect or deem necessary.

Review Source: Capterra
 

Luke from Rockcastle
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Shiftboard is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really makes it easy for people to see open shifts and pick up extra OT. It is a one stop shop that the whole department can use.

Pros

This is easy to use and the user interface is set up so that anyone (even those with minimal computer experience) can use it.

Cons

To be honest, I have used several solutions/apps like Shiftboard and Shiftboard outperforms the rest. The only Con is that I wish I had picked this sooner.

Review Source: Capterra
 


April 2018

April 2018

Online rotas made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to easily rota 500+ staff members

Pros

Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive.

The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it.

Has been running for around 5 years now with no significant issues in that time, so again really impressive.

Cons

The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

Review Source: Capterra
 

Nicole from Grove City Optical

April 2018

April 2018

Has narrowed down our options

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It has brought the concept of multiple systems to one place, eliminating the need for more than one program.

Cons

It is hard to get used to, and the set up is tricky. It's a lot of trial and error to get things set up the way you want them to but customer service is great at answering questions.

Review Source: Capterra
 

Chet from Education At Work

April 2018

April 2018

Keep on looking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support.

Cons

The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve.

Review Source: Capterra
 

Melita from City School Of Decatur

March 2018

March 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!!

Pros

It's easily friendly,and it's awesome product to use for your schelling. Our bus driver love this product as well. They are able to check the field trip without going on the computer at home or in the office. They all have downloaded the app to their phone, which has become such a joy for them as well as for myself.

Cons

Not enough color on the calendar. I would love to have a least one more color the calendar. But its not a deal breaker for me not to use the software.

Review Source: Capterra
 

Charles from SXSW

February 2018

February 2018

I've used Shiftboard the last couple years for SXSW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy for organizing a crew and assigning volunteers to shifts

Pros

It is pretty easy to schedule shifts for our crew. I like the reports we can run to check hours for volunteers.

Review Source: Capterra
 


February 2018

February 2018

Conveniently Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that paper is obsolete, people have the information exactly when they need and can request time off from their kitchen table, when their are with their families and don't have to wait until the Human Resource Office opens on Monday Morning.

Cons

I wish I would integrate with a physical time clock that we use at our particular site. I wish it had a dialer function. That would call people with their schedule and record whether the person actually picked up or if it went to voicemail.

Review Source: Capterra
 

Harry from University at Buffalo
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2018

February 2018

As an employee, it's easy to find what shifts I am assigned to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

easy

Pros

As an employee, it's easy to find what shifts I am assigned to. And asking for time off works easily as well.

Cons

Hard to figure out all the different user setting. And I have to reset all the filters when logged out.

Review Source: Capterra
 


February 2018

February 2018

Shiftboard is pretty easy to use, although there some activities that are quite complex and tiresome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to schedule staff easily for events. We also received less email for shift signups ever since we switched to shiftboard.

Pros

I like how you can contact support with ease and the speed at which support gets back to you. I also like the interface. It is interactive and the colors make using shiftboard easy and enjoyable.

Cons

I do not like how one has to contact site manager to make certain changes on shiftboard. It almost limits the actions and changes I can make, as a manager.

Review Source: Capterra
 

Patricia from St Bernards Medical Center
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Shiftboard was very easy to use as a manager and a staff member.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shiftboard allowed a lot of flexibility with scheduling and incentive pay. The weekly shift view was excellent to look and see open shifts and needs.

Cons

Creating a template every time we got ready to release a schedule. It would have been easier to build the template and roll it out every 6 weeks.

Review Source: Capterra
 


February 2018

February 2018

Great scheduling option for diverse teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to allow various levels of team management and scheduling. QR code clock in is useful, and timekeeping has team by team flexibility.

Cons

Reports are somewhat lacking, system admin audit and reporting is lacking. No way to actually set a user's password, so if they are not receiving email from system, cannot just set the password or troubleshoot if email is being sent (system audit capability).

Review Source: Capterra
 

Arlene from BIFF

February 2018

February 2018

Easy volunteer management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Volunteers are easy to manage. Communications and schedules are all in one place. Volunteer schedules are easily accessible to volunteers and managers.

Cons

We utilize multiple teams. It can be difficult to maneuver between teams volunteers have a difficult time understanding how the can sign up.

Review Source: Capterra
 


February 2018

February 2018

Shiftboard has a steep learning curve, but is an incredibly powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.

Pros

It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.).

The team at Shiftboard has been very responsive to our requests and needs, which is very important.

Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

Cons

It has a steep learning curve, so be prepared to practice, experiment, and be trained.

They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming.

I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place.

I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

Review Source: Capterra
 

Heather from Medical Device Company

February 2018

February 2018

Great software. Very versatile!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy tracking, broadcasting, reporting, and sign ups.

Pros

The functionality is very adaptable. Customer Service is great to work with and quickly answers questions and concerns.

Cons

There are reports that would be helpful but after mentioning almost every other month for the past year they are on the road map. There were some issues with the app that were frustrating to users but have been corrected.

Review Source: Capterra
 
 
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