Overall rating
4.05 / 5 stars
SilkRoad offers a cloud-based human resource solution capable of handling entire employee lifecycle from recruiting to onboarding and learning and talent management. SilkRoad HRMS is designed to manage entire employee data from a single source. It allows users to update workforce data from one database and eliminate spreadsheets hence minimize errors and create accurate reports.
It offers employee and manager self-service (ESS/MSS) tools. Managers and employees can log in themselves to enter key data points and edit their own profiles while allowing administrative users to retain ultimate control with overrides and audits. The Team Navigator automatically updates team hierarchies giving each employee an up-to-date organizational structure.
It also offers compensation management, time and attendance tracking. It is compatible with Mac-based operating systems and is accessible on mobile devices. Customer support is offered via email and over the phone.
Talent Activation
Course Catalog
Mobile App
Onboarding Analytics
Analytics
Performance Analytics
Overall rating
4.05 / 5 stars
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Showing 1 - 11 of 11 reviews
February 2015
Sara from Polk State College
Ease-of-use
4.5 of 5
Customer support
1.5 of 5
Functionality
4.5 of 5
February 2015
It is what you make it
Pros
This applicant tracking software has really changed the way we do our hiring; we were doing paper applications and now, 3 years later, I don't know how we would ever go back. Our company is 500 FT employees and 1,200 total employees. The requisition and job offer approvals helped us to remove several hard copy forms that would often get lost, and the history tab lets you know who and what has been happening on each persons profile. Correspond with candidate is also an awesome feature.
Cons
SilkRoad's technical support has dwindled significantly over the last years. There used to be a candidate support line; then they took that away. Now, they will only let 2 of our super-users even call technical support or put in a support ticket. I would think they would at least give our 7 full-permission users ability to call technical support. This can be frustrating when candidates call in and we have no one else to refer them to. The application itself seems to have never-ending quirky issues like timing out and browser compatibility problems for our non-technical users. Since we hire many academics (and not computer users). we get a lot of complaints about the ease of applying (note - we have a custom eApp. most complaints include the eApp which we choose to implement).
December 2017
Reda from Heifer International
Company Size: 501-1,000 employees
Review Source
Ease-of-use
2 of 5
Value for money
2 of 5
Customer support
5 of 5
Functionality
2 of 5
December 2017
Not user-friendly
One reason we selected this product several years ago is because Silkroad offered direct applicant support. This service was soon discontinued. NOTE: Our organization uses only the Recruitment and Onboarding Silkroad modules.
Pros
I like that multiple users across our organization can have access to candidate resumes/CV's at the same time.
Cons
Hiring managers cannot disposition candidates.
Multiple applicants complain of technical issues during the application process. Recruiting product is not optimized for mobile devices, sessions timeout, etc.
December 2014
Lauren from DairiConcepts
Ease-of-use
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2014
SilkRoad Rocks
Pros
We decided to purchase this product, because it had every feature we were looking for, from candidate management to screening questions. It's extremely user-friendly as well, which is important when you have several users and hiring managers using a new software system. Another great aspect is they are able to easily integrate with other vendors such as HireRight for background checks.
Cons
We have no complaints about SilkRoad so far. The implementation process to being live in the system has been seamless.
November 2016
Brook from Atlas Van Lines, Inc.
Company Size: 201-500 employees
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
5 of 5
November 2016
SilkRoad Recruiting is the way to go!
SilkRoad Recruiting has made posting job openings more efficient by 100%. Not only can I post job openings to multiple sites, but SilkRoad Recruiting also allows me to review all applicant resumes in one simple step. This product makes it easier to find top talent for my company and simplifies the onboarding process for new hires. SilkRoad Community also offers webinars, links, and additional information to support their customers. I encourage other companies to look into purchasing this SilkRoad and taking advantage of their support.
November 2014
Patrick from Trumpet Behavioral Health
Ease-of-use
3.5 of 5
Customer support
4.5 of 5
Functionality
4.5 of 5
November 2014
SilkRoad's Red Carpet On-Boarding is slick!
Pros
It is a great on-boarding tool that you can tailor to your individual needs. You can create electronic documents that are stored online and easily accessible when needed in hard copy format. It's also a great way to deliver organizational messaging from all levels in a time sensitive and personally addressed format. I like that it integrates well with the Open hire ATS as well, so that you get a seamless conversion from hire to on-boarding!
Cons
I would like more flexibility in using the tool to do group tasking for annual signs and such.
October 2014
Erin from Project Concern International (PCI)
Ease-of-use
4 of 5
Customer support
2.5 of 5
Functionality
3.5 of 5
October 2014
Creating more efficient recruitment
Pros
It is very easy to use and integrates well with our website. It helped us upgrade from an entirely manual, email-based system and cut the time I have to spend on recruitment by at least 50%.
Cons
The reporting function is not great. It's not intuitive or as robust as I would like. The support center also has a lot of room for improvement.
September 2016
Dana from QPS Employment Group
Ease-of-use
3.5 of 5
Value for money
3.5 of 5
Customer support
3.5 of 5
Functionality
3.5 of 5
September 2016
Used for internal functions
Pros
It has a very fresh look to it. bright, bold, colorful, clean.
Cons
I haven't had many disappointments in my experiences.
May 2015
Patty from PCI
Ease-of-use
4 of 5
Functionality
3 of 5
May 2015
Easier than I thought
Pros
The ease of use is my favorite thing about this product. The vendor has been responsive to questions.
Cons
The product has limitations and is not as flexible as we would like it to be. Not as customizable as we first thought. But the vendor takes product limitation feedback and passes it onto the programmers for a possible upgrade in the future.
November 2014
Luda from PCI
Ease-of-use
3.5 of 5
Customer support
3.5 of 5
Functionality
3.5 of 5
November 2014
Silkroad Recruiting
Pros
It's user-friendly.
Cons
We do not have access to the hiring manager's view. It's really helpful to be able to troubleshoot without having to call the support center, which causes unnecessary delays. Wingspan has this feature, which is really helpful.
April 2015
Shoua from Honeywell Inc
Ease-of-use
4.5 of 5
Customer support
4.5 of 5
Functionality
4 of 5
April 2015
Management made simpler
Management made simpler
Pros
Easy to track and review potential recruit. Easy to deal with without a lot of paper work. Finding the correct qualifications is easy.
Cons
Some of the features are difficult to understand and use. Does not always display all recruit details on page.
August 2015
Carlino from Arista Networks
Ease-of-use
5 of 5
Customer support
5 of 5
Functionality
4.5 of 5
August 2015
Great solution for the right sized company
Pros
Its simple. nothing fancy but gets the job done. Its very very affordable
Cons
It could use improvement in reporting. The standard reports were lacking. We found we had to create some reports on our own