About Spidergap


Spidergap is a cloud-based 360 degree feedback assessment solution designed for businesses of all sizes. Spidergap provides built-in templates or users can create customized questionnaires to gather feedback.

Spidergap provides feedback reports and highlights the strengths and improvement areas for individuals. The solution offers custom branding options that allows users to add logos to feedback forms. Users can add text, questions or rating scales by using the online designer with a drag-and-drop interface.

The solution allows users to scale the number of assessors from 10 to 10,000 and add participants in bulk by using Excel. Spidergap can be used by both private and public organizations.



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Supported Operating System(s):

Web browser (OS agnostic)

63 Reviews of Spidergap

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(46)

4 stars

(16)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 63 reviews

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October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Spidergap Bridges the Gap Between Employees and Human Resources

Pros

I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

Cons

Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

Response from Spidergap of Spidergap

Replied December 2018

Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis

December 2018

Travis from University of Washington

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Outclass tool with fantastic customer service and excellent functionality

If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Pros

I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Cons

No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Response from Spidergap of Spidergap

Replied December 2018

Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis

January 2016

Fiona from Skinhealth Spa

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

Struggling to find fault - am so used to glitches/issues/poor customer service - not here.

I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

Response from Spidergap of Spidergap

Replied January 2016

Thank you so much for your review Fiona, the whole team are genuinely touched by your comments and fired up about how what we are doing is helping you and your managers. If there is anything we can do to help, or improve then do let us know! All the best, Alexis

February 2016

Paul from Loxton Consulting Group

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

I have been using Spidergap for 5 years and am very pleased with it. Great system and support!

From an administrator's perspective, the system is very easy to understand and navigate. Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple. Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required. The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders. Reports are clear and informative - summary information at the front, with detailed scores later. From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity. For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up. For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none. Highly recommended system and great support.

Response from Spidergap of Spidergap

Replied February 2016

Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come! All the best, Alexis

March 2018

Cheryl from Avance LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.

Pros

This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).

Cons

Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so.

Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Response from Spidergap of Spidergap

Replied April 2018

Hi Cheryl, Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features. We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated). Thanks again for taking the time to share your feedback. All the best, Alexis

August 2014

Sonia from Maitland

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2014

Takes 360 degree feedback to the next level

Our key objectives for our 360 were to: - Keep the process clear and simple - Automate as much of it as possible - Provide more comprehensive and useful feedback to colleagues Initially, our main concerns with using Spidergap were about changing from an established provider, whether the technology was robust enough, the length of the survey and staff participation levels. However, those concerns were addressed, as: 1. The team worked tirelessly with us to ensure that the process was clear and easy to follow 2. Our current processes were carefully analysed and some aspects were incorporated in the design 3. A pilot was used to cue employee feedback and test the system 4. The team at Spidergap ensured that additional enhancements were included where applicable 5. Spidergap supported our internal marketing drive and helped to ensure that we had just over 99% staff participation in the process. The best bits about using Spidergap have been the support and patience from the team and their experience with different scenarios as well as the enthusiastic response from our employees. We were also delighted by the excellent data output and the richness of the feedback report, which is something that many of our employees have commented on. To anyone else who is considering using Spidergap, I would say that this is a unique, qualitative product which takes 360 degree feedback to the next level. Alex and Paddy combine experience in the industry with superb analytical skills enabling you to obtain tangible results.

February 2018

Michael from Ingage Partners

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Incredibly easy to use and very intuitive

Electronically manage all our assessment needs

Pros

I had a trial set up in less than an hour without looking at any documentation. then when I got into more complex needs, the documentation and support was outstanding. The process for nominating evaluators, approving them and then tracking the work of the evaluators is really good.

Cons

The survey builder is a little more rudimentary, not much different than Google Forms. Would like to see some more question types, e.g. scaler or matrix. The branching logic is simple; would like to see some looping, i.e. be able to repeat a set of questions multiple times depending upon a value provided by the evaluator.

Response from Spidergap of Spidergap

Replied February 2018

Thanks so much for your review Michael. I'm so glad you've found Spidergap useful, have found our support great, and I've captured your feedback on ways in which we could add to our questionnaire builder. In fact, we've already got some changes coming that I think you will like - more on this soon! :-) Thanks again, Alexis

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

It was easy to create the project. and load all the necessary information

It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

Pros

The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review

Cons

Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

Response from Spidergap of Spidergap

Replied February 2019

Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019

December 2018

Lasha from EVEX Medical Corp.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great and easy tool for 360 feedback

Generating reports in my native language is fantastic.

Pros

Editable questionnaires, reports, support of Georgian Unicode, great support team

Cons

I liked least the price, if it would be little bit cheaper that would b great

Response from Spidergap of Spidergap

Replied January 2019

Thanks for your feedback Lasha. I'm so glad you are enjoying our new language support features ¿ it has been great to see Feedback reports produced in Georgian! Please note that our prices do decrease significantly as you increase the number of people being assessed, so as you go beyond initial pilot stages you'll find the costs become significantly cheaper than the alternatives. All the best, Alexis

June 2014

Stefano from Asterys

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2014

Excellent product, outstanding customer service

I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.

Response from Spidergap of Spidergap

Replied June 2014

Thanks Stefano, I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.). Kind regards, Alexis Kingsbury, Co-Founder at Spidergap

December 2014

Joe from GPHC

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

December 2014

Spidergap

I was asked to identify a 360 tool that was simple to use, configurable to our needs (in support of a leadership programme) and that had face validity (especially as the organisation is relatively new to 360). Spidergap has been an excellent choice. I have been impressed by the initial explanation of the product, the ease of use and efficacy of the self authoring tool in giving us what we need. And the customer support throughout (the product is easy to use, nevertheless we had all sorts of questions). I have also been impressed that the Spidergap team has both excellent technical knowledge and organisation/people development know how. They have consistently been able to help.

Response from Spidergap of Spidergap

Replied December 2014

Thanks Joe, I'm really glad you've found Spidergap useful for your leadership programme, and that we've been able to support you with your questions. In future we'll be looking to provide more guides, best practice content, and other resources to answer common questions and help you get the most out of your 360 (albeit we'll always be happy to provide further support wherever needed). Thanks for your feedback, Alexis (Co-Founder of Spidergap)

December 2017

Melissa from Cayman Islands Postal Service

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Exceeds my expectations

Pros

Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most.

Cons

Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

Response from Spidergap of Spidergap

Replied December 2017

Thanks so much for your review Melissa - I'm so glad we've exceeded your expectations, and we've got some improvements coming in 2018 that I think you'll really like too! All the best, Alexis

October 2018

Gregg from SS White Dental

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

HR Director

We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures. It made my job easier, THANKS!

Pros

It is easy to use, very user friendly!
Reports are great, easy to read and all the information is there.
It gave our management team honest assessments and tools to build upon them.

Cons

Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.

November 2018

Sipho from Baeaha Construction

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Spidergap Website Review

It was good and exciting, and it had minor disadvantages. The experience was good and informing.

Pros

The most thing I liked about this site was it give the user options to choose from and that makes it easier for the user even if the user is using the site for the first time.

Cons

I strongly suggest that a demo video be included in site so that it can be easier for the user to fill in the questionnaire and typical explames of the questionnaire. I honestly didn't like that because it took me a while to understand and that might make someone leave the site.

Response from Spidergap of Spidergap

Replied December 2018

Thanks for the feedback Sipho - we'll definitely take that on board. In the meantime, we do have a help article that can be used to help raters use the tool (please contact support to get a link) and we have demo videos for administrators (again, please contact support to get these). Thanks, Alexis

July 2017

Vijayareka from Societe Generale Global Solution Center

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Awesome customer experience and use friendly options to navigate

Pros

The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.

Cons

as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.

November 2017

Craig from Tiller and Sheets, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Amazing Experience so easy and useful to use.

Pros

The results were beyond helpful.
Very professional layout with great versatility to customize the annual review report.
Each persons results can be compared to the entire organization as a whole to understand better their results.

Cons

It was a little difficult to set up the annual reviews for each person of the organization.
I also had a little bit of difficulty printing out each individuals review.

Response from Spidergap of Spidergap

Replied November 2017

Thanks so much for this review Craig. We're so glad you are finding Spidergap useful, and we'll look into how we can improve to address the printing issue + annual review setup you mentioned.

August 2016

Katie from Marin Clean Energy (MCE)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Spidergap Rocks!!

It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me!

Pros

It is extremely functional in that it seems to do most of the work for you. I was amazed when I uploaded the people being assessed and their raters that it sent them out so quickly. There was an error in one of the e-mail addresses so I got a notice right away and was able to fix it, through the instructions provided.

Cons

I got a bit confused navigating the software at first and needed help from the support team. But they were always there to assist.

Response from Spidergap of Spidergap

Replied August 2016

Thanks Katie, it has been a pleasure helping you get your 360 project set up, and we look forward to continuing to support the development of your teams. Thanks again, Alexis

September 2018

Alex from DDB

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

User Friendly, Flexible, and Great Support

Spidergap helps us run 360s for our management development programs on an as-needed basis. Most other 360 products I've seen are full fledged review systems that we need to have as a subscription.

Pros

Great UX. And the support team is super responsive.
It's very easy to field a new or repeat 360 design.

Cons

the landing page for the survey admin screen is the survey design interface, which takes a while to load. It would be nice if a survey with responses took you to the results page by default instead.

Response from Spidergap of Spidergap

Replied September 2018

Thanks so much for the feedback! I wanted to let you know that the bug you identified (where you had to go via the preview every time you review results) has now been fixed. We didn't know this bug existed until your review - please do shout with feedback on anything else you find annoying (it may be a bug!). :-) Thanks again!

May 2018

Pranay from Reliable Software

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

This tool is incredible and fantastic.

Lot of time is saved by using this tool.

Pros

Things that I like in this tool are setting up is easy, user friendly and customer support guys are very professional. They provide free trial set up which is very useful before choosing a tool.

Cons

I feel that if they should create a mobile application so that it can be accessed from anywhere by the people who use it.

Response from Spidergap of Spidergap

Replied February 2019

Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019

September 2018

Adrian from Arcus Consulting Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Long-term Spidergap User

We've used Spidergap in our company, Arcus Consulting for years - since it was first launched. We use it as part of our consulting and training work with clients seeking 360 feedback. We've found the customer support from Spidergap to be exceptional - highly responsive and going out of their way to help us.

Pros

Very easy for feedback providers to use - we've never had anyone say they don't understand how to use it.
So easy to set up a new project based on previous projects and then edit the design
Clear, crisp outputs and reporting

Cons

I have nothing to add to this 'Cons' section