




Reports dashboard





Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000SumTotal Talent Expansion is a hybrid human resources management (HRM) solution that caters to small and mid-size businesses across various industry verticals. The talent management module includes applications for applicant tracking, payroll, personnel tracking, learning management and employee evaluation.
SumTotal Talent Expansion helps companies to manage their workforce throughout the entire employee lifecycle. The solution's applicant tracking system (ATS) allows recruiters to organize applicant resumes and track candidates through the hiring process. The performance review application allows employers to provide regular feedback on employees' performance.
SumTotal offers its solution either via cloud-based or on-premise deployment. An enterprise...
Reports dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000Average User Ratings
Overall
Ease-of-use
2.5
Value for money
2.5
Customer support
3.0
Functionality
2.5
Likelihood to Recommend
Not likely
Very likely
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August 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2018
SumTotal is a proficient LMS tool
Pros
SumTotal has grown leaps and bounds within the last two years. Upgrades to the user interface and the addition of new features have made SumTotal much more proficient as an LMS provider.
Cons
My one complaint about SumTotal is customer support, which has honestly gotten better within the last few years. Customer support communication is slow and usually causes issues.
March 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
March 2019
Good Program, Not For Our Company
Pros
I like the set up and ease of use of the program. Our company only used a small part of it's functionality so in the end it did not fit our needs.
Cons
It is promoted as having great mobile access, but our traveling team struggled to use the mobile version.
February 2018
Elisa from goeasy
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
3.0
Functionality
1.0
February 2018
Cumbersome
Pros
Our account manager is very responsive and accommodating. There are many reporting options to choose from.
Cons
Admin system is not user-friendly and requires more clicks than necessary to navigate and more work than necessary to complete simple tasks. Learner interface is difficult to use and understand. Pulling reports is slow and cumbersome. The system is very limited in what it can do. We currently use this system for learning and performance management and is unreliable on both fronts, for example we currently have to use a back door site to be able to complete fundamentals learning functions such as add learning plans, courses, etc with no resolution eta on a resolution.
August 2016
Luciano from Clarity Solutions
Industry: Computer Software
Time Used: Less than 2 years
Ease-of-use
2.0
Value for money
2.5
Functionality
2.5
August 2016
Hard to Handle
Pros
The product seems robust at a first sight but it is really hard to operate. I like the domain-concept to manage users and descentralize administration.
Cons
Not friendly for administrators, unflexible for a few types of activities, lack of full integration between different modules, need to rely on technical staff to setup basic things.
September 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
3.0
September 2018
Difficult to use, lacking functionality
Their sales pitch and communication at first was great. I don't know if the company was maybe going through some change. It didn't work out for us.
Pros
Initial customer support and the sales pitch sure sounded great. As we got closer to contract closing, things changed.
Cons
lacking desired functionality which was originally promised, customization that was advertised and promised was not there. High startup and implementation cost. We ultimately did not close on the contract and moved on to a different solution.
February 2016
Kathy from Martin
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
1.0
Customer support
1.0
Functionality
1.0
February 2016
SumTotal Performance
Pros
There isn't much to tell, I do not really like this vendor. The system is very powerful, but not user-friendly. They are a large company, and have been in some acquisitions, which has changed the system.
Cons
Poor customer support. Very inflexible system. They don't tell you, but you can't even create your own performance appraisal form. You have to pay for that to be done each year, even if it is exactly the same as a new year.
February 2017
katie from AWC
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
February 2017
Difficult Administration Functionality
It's easy for staff and most supervisors to use this solution, but the administrative user roles are complicated. It seems like they took pieces of functionality from other systems and smashed them together. I have a gut feeling they are not experts in their code.
February 2016
Jennifer from SourceAmerica
Industry: Philanthropy
Time Used: Less than 12 months
Ease-of-use
3.0
Customer support
4.0
Functionality
3.0
February 2016
Administrator Review
Pros
Search aspect for classes, syncing with webinars. Option to make an event private.
Cons
Reporting features and landing page layout need improvement.
December 2016
Madeleine from Madeleine Coultrip Design
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
December 2016
Needs an update
SumTotal seems like a clunky, outdated software to use. User experience is awful and frustrating, but I suppose it at least works.