BrightPay Software

Pros

This software has many aspects likes covers payroll including other expenses and benefits. It’s a nice and modern user platform, simple and easy to use. It’s also excellent value for money.

Cons

Suggesting if it’s possible to attached any othe documents to the employees for able to easily search their COE and other letters needed.

Pros

Lovely interface, very easy to navigate, much better than any other system I've used. It's great value for money too.

Cons

With the exception of one of the rep who helped me with migration, the customer service is appalling. I have only had to contact BrightPay support a few times as the problems have been minimal, but I dread the time when I need to because the conversations are always difficult and the staff are often downright rude. Today I asked if there was a way of updating a certain field across all employees and was told that it needs to be done individually. As I have over 1,000 staff I questioned this and asked if there was a better way since it will be very time consuming. I was told "if there was a better way I would have suggested it". So rude. I find it's better to communicate by email where possible although this can also be challenging depending on who responds.

I'm running payroll with no previous experience - all thanks to BP

Pros

-Can do a lot of customized reports/ additions
-Makes all calculations automatic
-Has various prompts / checks with legislation

Cons

Literally I cannot see any drawbacks - this is amazing software which makes run accounts/ payroll /CIS so easy.

Pros

I've tried a lot of payroll software and bright pay has the easiest software to navigate its a user friendly and covers almost all of the payroll concerns

Cons

what I wish brightpay must have is the capacity to trace back or correct some input of records foe example some alteration may have done but it is hard to trace back the records.

Pros

This payroll software has made it so easy for myself and co-workers to report our time clocks. If someone forgets to clock in it is easy to fix on either end and we’ve never had a bad experience with their customer support.

Cons

I have no cons at all! If we have ever had a problem, which is rare, their customer support team answers and helps us work through it.

Pros

This software is very user friendly and doesn't require much effort to learn how to use the different functions. The price is very affordable and works well for our small business.

Cons

I wish they have better customer support. And also it is not very compatible with Mac machines. But this is not an major issue for us since we have windows too.

Excellent package always room for process improvement.

Pros

Bright and clear screen to see steps required, Bright and easy to use, Bright and quick snapshot backup, easy to understand payslips, and general journals.

Cons

Wiggly worm on allocation of time spent on jobs. Difficult to get it to do what you want, and keep the others you have entered in place. I suggest boxes to type in % of time on job, or hours on job.

A valuable system that gave me a sense of confidence.

Pros

Uncomplicated and easy to use. I felt a sense of confidence and security through the short prices. I heartily recommend it.

Cons

Not much wrong with thus system... I am generally nervous about posting through the internet. This was a good experience.

Pros

Very reliable and convenient software. Makes work more easier and organize which make work more efficient.

Cons

Improvement of customer service from the support team

Pros

* its really amazing since brightpay covers all the aspect of a really great payroll system, easy to use and very effective

Cons

* i have no any issue using the brightpay software, instead its highly recommended, please keep it up!

Pros

This software is really helpful in our Human Resources Dept because it keeps sa payroll more easy to monitor and use.

Cons

Looking forward for better customer support.

Pros

I have never been so impressed before by a POS system, especially the thought put into employee care as well as making it easier for employers to organize their workforce’s savings, pensions, benefits etc.
Very HR friendly.

Cons

My only issue was that I am a US business and I believe this is meant more for UK businesses. It was very compatible with windows and not so much for macs.

We believe that the deep , feature rich capabilities that Brightpay offers for comprehensive payroll control and organization absolutely should not be missed.
We recommend scheduling a full product demo with Brightpay customer service so that you can experience the full breathe of services before paying any fees. We wished more software payroll services offered this option.

Pros

Easy to use and to understand interface provides feature rich control for our worker payroll accounts.
Additions and deductions for multiple departments are an extremely useful feature as well.
Where the windows for software use in OS are concerned we love the automatic resizing feature which makes our job much easier.

Cons

The list of negatives for Brightpay is admittedly low , however we must mention that given the time zone difference and some accented language
that customer service interactions can be a bit difficult but not unbearable.
Also, a new software download is required each new tax season.

Pros

The interface and usability of this product is very well done and makes it enjoyable to use on a day to day basis.

Cons

The customer support is below average at times when I or my employees have had urgent questions and concerns.

Pros

It is very easy to use software. Also provides very good customer support either you are a paid customer or not.

Cons

There is nothing which I dont like about this software. Some times it takes time between processing but not always.

Very good value for money, not complicated at all.

Pros

Very easy to use, much easier than Sage payroll. Had the free version before and even the support then was second to none. You write an email and in less than a day they get back to you whether you’re a paying customer or using the software for free.
You see straight away when you have to submit to HMRC which is for me the most important part as I don’t want to pay a fine. CIS is very easy to do. I’m in my third tear with BrightPay and never had a fault in the software whereas with sage it happens frequently.

Cons

There is nothing I don’t like, the least I would say that you have to download a new version with every tax year and not just an update.

Pros

This payroll software is very easy to understand and flexible to the user when it comes to reporting. It makes the task more simple because of the interface common priority task.

Cons

This platform keeps you up to date all the time and add new features for improvement. Therefore you need to check for updates from time to time.

Pros

We have loved brightpay because of it's simplicity but very well organized and realiable product to have!

Cons

It constantly reminds you to never miss a deadline and helps you keep track of all the small stuff that usually gets you. A must have!

Pros

I've used this software over two years and while parts of it are clunky, I love the annual updates and ways they continually change the platform to make it user friendly. It really feels like they listen to customer suggestions and make changes. Our employees love the self-serve model whereby they can access all their pay information on their own without going to HR.

Cons

User customization could use some upgrades. I'd like to be able to change the formatting and most-used columns and set up my dashboard more to my liking. This doesn't mean the software is not usable, it's just a bit clunky and means I do not work as quickly as I'd like.

Pros

BrightPay has eliminated the middleman of paying your staff. It is a simple, clean and fast way to manage payroll. We highly recommend it.

Cons

The only issue we have come across as the delay between scheduling and payout for staff. We feel that this time could be quicker in processing.