IT Support Technician

I work as a third party IT support for a Dental office that uses the TimeClick software and they have not had any issues for the 3 years or so I have been supporting my client with the software. We manage the database created by TimeClick and updates and migrations have all gone smoothly. Each Time I've needed to call for support I am on the line with a person very quickly and technicians are knowledgeable and friendly. Updates and moving to new servers is quick and easy. Be aware that updates and migrations should be done during support hours as you need a registration code. Chat support is a fast and easy way to get answers to upgrade and migration questions as well as emailing support directly at support@timeclick.com

Pros

As part of a third party IT provider we do not personally utilize the software but updates and software setup is excellent. We did not have any issues moving from windows 7 workstations to windows 10 which is always helpful.

Cons

No cons from the IT perspective, no calls from users about issues with the software

Great Software!

Overall it has been a great experience. We made the right choice in this purchase. Anytime we have had a small issue, tech support was great to work with.

Pros

The ease of use. The newest version makes every task so easy. The user interface is very well thought out. It is extremely user friendly. It has everything covered! TimeClick has really done an unbelievable job with this software! Very happy! Great software at a fair price!

Cons

I wish the software offered an app for our cell phones and interfaced with the cloud. This is the only extra feature it doesn't currently offer that we could really use. We need the ability for our employee s(truck drivers, repair techs, etc) to punch in and out when out on the road doing deliveries or service calls.

Easiest, and Powerful, TimeClock Software out there

My employee times are now accurate! Way more accurate than before! And at a very low, one-time cost. Processing payroll is so quick with TimeClick's reports.

Pros

TimeClick is super easy to setup, is very intuitive, and understandable. It's quick to set up, too. It has a lot of custom features you can setup for complex time tracking situations, but works well with our basic time tracking situation, too. Their customer service is AMAZING! Quick, on point, real people.

Cons

It doesn't work on MACs (yet). I wish the messaging feature could sync with my email so when an employee writes me I would know even if I'm not at work.

TimeClick 2018

I like ability to look back at history, I do not know how many years are tracked?

Pros

Tracking employee history and that it allows for more than one position to be tracked per individual. For example: One day employee works as a receptionist, the next employee is in billing

Cons

When entering time for an individual, I have to hit enter for "in" and "out" instead of tabbling thru someone's time that I have to input. I'd like to put in a start time for individual. For example, they can't start earlier than 20 minutes before scheduled time. So if they check in earlier, the default will accommodate the time I put in, but that I can override when appropriate.

My Opinion

Very good! Ease of use for staff to clock in and out. Also for me as the administrator for fixing problems with staff clocking in and out and reports.

Pros

I like that it is internet based. We have very few problems with connection and performance.

Cons

Nothing that I can think of . Although I do need to utilize the system more for time off, vacation of employees etc.