What is Trinet?

Trinet provides a full-service human resources (HR) solution to small and midsize businesses. Key features include core HR, payroll and benefits administration, along with risk and compliance. It offers bundled HR products tailored to industry and strategic HR services.

Trinet online payroll services include payroll processing, payroll administration and electronic W-2 preparation and delivery. It enables users to view estimated invoices, and it updates in real time as changes are made.

Trinet’s time-off tracking dashboard provides employees’ time-off balance, broken out by accrued, planned and taken hours. It also shows time-off trends and a team calendar for a monthly view of approved time off.

Trinet provides various employee be...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of Trinet

Average User Ratings

Overall

3.82 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(2)

2

3 stars

(0)

0

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

December 2019

Calvin from Chip Scan, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

One stop shop for most things HR

Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

Pros

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Cons

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Reasons for Choosing Trinet

As a startup company with multi state HR requirements, we have to offer highly competitive employment packages that be on the level with larger companies. Trinet lets us do that without invoking the monstrous bureaucracy of dozens of individual benefits contracts with many providers and brokers. I've been there, and it's not a happy place. Trinet just takes care of what's needed.

Reasons for Switching to Trinet

Trinet may not have offered the cheapest options, but, it had more capabilities in house, and it's actively growing capabilities and features in areas of interest to us.

December 2020

Alex from Beacon Pointe Advisors

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2020

Love This Platform!

Pros

Tri-net makes it easy to get any information related to my benefits with my employer at anytime. They even have a mobile app so I can get info. on the go.

Cons

There are no drawback that I encountered in my 7 years using this software. Any time I had an issue, Tri-Net came out with a fix.

Reasons for Switching to Trinet

Corporate Action

November 2020

Sandra from GCA Concrete Design, LLC

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2020

Worst PEO_ Run!

Worst experience of my life, almost could not get the 1st payroll done with them due to glitches, sales people ignore you once they sell the product (selling a product they did not have, this system does NOT job cost)

Pros

The people who work at this company are nice, but the systems they make you use are terrible. They changed the format, sent out two new beta versions, made us the guinea pigs. The programmers create reports that are useless, was told initially they could job cost, they cannot. They lied.

Cons

Everything, not user friendly, terrible reports, very time consuming to enter payroll as you have to use the mouse and keypad. TSheets had to create a custom report for TriNet (their programmers did not know how) to upload hours from TSheets to TriNet, TSheets had to do this FOR TriNet....

Reasons for Switching to Trinet

We needed a medical benefit plan and this was our only option, thank goodness we now have our own plan and are back with Quickbooks.

November 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2020

Great for smaller organizations

Pros

Very easy to set-up, use and administer.

Cons

It becomes fairly expensive as your organization grows.

February 2020

Beno from Viking Cruises

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

February 2020

Amazing solution but not as good as ADP

The overall experience has been good, but when comparing to using ADP, ADP takes the cake by a mile.

Pros

The best part about Tri Net is customer support. They have the best customer service representatives that are not only knowledgeable but super friendly. The solution itself is easy to use, but the app interface can be better. The app interface needs some work, they don't even come close to ADP, but still, get the job done.

Cons

I don't like their app or online interface. It is not user-friendly and you have to really look at where you are clicking or you have to start all over again from the main hub.