Paylocity Software

Pros

Can provide simple solutions to complicated problems. Anyone in our company can login and track hours

Cons

Daily reporting can sometimes be a drag. Weekly and monthly reports always seem to tell a better story

Pros

Platform is user friendly, good look and feel but offers just about what every other payroll platform offers. Nothing to wow you.

Cons

Support is lacking. Issues go MONTHS without being resolved. Emails and requests go unaddressed. Some responses to questions are completely off base. Very poor customer service, lacks personal touch. High turnover on customer touch point positions. As a manager, they are extremely frustrating organization to work with, and in my experience, have little payroll knowledge but a decent payroll platform.

This tedious piece of tech has caused me a ridiculous amount of frustration just trying to accomplish a SIMPLE task that should barely be given thought during the working day. The whole point, I thought, was to make the experience seamless and help productivity. I am highly annoyed that my company chose Paylocity over the system we had previously, which I never gave a second thought, and mind you, can't recall the name of because it WAS THAT EFFICIENT. I am not the only person at my company who had had to make due with this sub par program. It needs serious work to make it actually function, and is not worth whatever my company paid for it.

Pros

I am not a fan of Paylocity at all, to be frank. I am an employee who has to use this unfortunate piece of software, and on my end...it's a hair pulling fest more often than not.

Cons

1. The fact that I have to SIGN in and then PUNCH in. If I had to do it only ONCE a day, it would be less of a bear. But I have to clock in and out four times. There is no idle clock timer or somesuch that can even be reset, so I have to slog through this redundant system four times every day. I love how going to "sign in" for my lunch break, that it has to sign me out first. ?? That's maddening.
2. How Paylocity loves to forget that I'm only on ONE device every week or two. There's nothing like trying to clock in and spending two minutes having to answer a security question while it spins its wheels. This is NOT efficient, and agravating. Other employees at my company have endured the same slovenly programmed issue.
3. It's finicky as all get out when trying to put in for time off. You can't fill in certain fields, or it will hiccup. You also can't put in for several days in a row because of the same, so of course, there's the tedious process of entering EVERY day you need separately. And, a simple mouse click and Paylocity's whim can even deny you a day off, which you then have to question your manager about, who admits it was the software. AGAIN.
4. Loading time. Again, I love going to clock in on time or early and have Paylocity play games such as taking it's sweet time to load the screen, or populate the field with my password so I can properly log in on top of everything else I have mentioned. Because I have a ludicrous amount of passwords I need to type in for my job already, the last thing I need is to have to remember ONE MORE.

The system overall has some great features and we are constantly looking for and finding ways to further utilize the system and the reports that we can use to better our business and employee experience.

Pros

This system has many of the key features we were looking for:
-payroll system
-easy to manage HRIS
-good implementation
-good response time from our contacts
-many arms of the system that we haven't put into use yet, but hope to in the future

Cons

Some of the things we we've hoped to implement with Paylocity haven't been right for our business. For instance, we felt that the ATS didn't have enough features and adaptability for our purposes and we also looked in to having performance reviews done through the system, but it wasn't compatible with the process we have in place and we weren't prepared to completely overhaul the way our company administers performance reviews.

Pros

When we were a smaller startup it was great, The features worked for us then. Would like them to get back to people as quickly as they can because we need those tickets closed

Cons

We have grown it has not grown with us so we are looking for another option. There needs to be a better place to upload and keep personal files

Pros

Daily use of the database is intuitive, and they provide training resources to help users learn the system.

Cons

First line customer service reps are typically great at answering simple questions, but can't help with complex problems. The company does have a knowledge base employed but the experts are not your first line of contact. It may take several emails with the first line person to get to someone who can really help you.

Overall, its a really good software for small companies.

Pros

VERY simple to use, Great for companies who do not have a large employee number or payroll demand. Can be used by anyone

Cons

Can not do the functions as a bigger payroll company, cant track paid time off, limited support, easy to input wrong information

Pros

Processing Multi company payroll is a breeze. Multiple Users with assigned Roles. Multi States tax capabilities.

Cons

Support line always gets a voice mail. But they are prompt to call you back or inform you via email.

Pros

It is better than keeping a spreadsheet.
It is a good tool for a small company that needs a VERY basic HR system.

Cons

Limited functionality.
Difficult to navigate.
No ad-hoc reporting.
It is hard to go from a sophisticated system to this one. Very frustrating.

Paylocity is by far my favorite for HRIS/Payroll/Benefit Admin. I've used ADP, PeopleSoft, Kronos, Quickbooks, Intaact, OneDigital, etc. None of them compare to paylocity. I've noticed other vendors refer to Paylocity as outdated and only being great in payroll. I disagree and found that they could not back up their claims. Reality is that other companies can't find any real reason why their product is inferior so they try to blame it on being "modern" with focuses on the other modules. It really isn't the case with Paylocity. They know what they are doing and it works so easily with any industry.

Pros

User friendly, best customer support, great for reporting and creating new processes. They support team are MASTERS in using the software. I have never come across a company with this good of customer service. When my rep isn't available, her entire team is. Their communication is unmatched. Plus they walk you through each and every step. There's no rushing.

Cons

like all companies, new modules stem from multiple requests. If they see a demand for a feature by different groups, they will move it forward. If the demand is only coming from one company, it is harder to get that new feature created.

Pros

Relatively easy set-up and it has a module for most things you would want to add on - time & attendance, benefits w/carrier feeds, performance management, etc...

Cons

It can take a few days to drill down with the customer service to get the answers/help that you need. My experience has been that the first response is not necessarily accurate and after you get them to ask around or check with a supervisor you get a better response with options for what you're trying to solve for.

I enjoy Paylocity, but their have been multiple instances that I've submitted something to my support team to take care of and it never got done, so I had to do it all manually myself. This included Schedule implementation of PTO/Sick Accrual balances, ACA reporting fixes, etc.

Pros

I like that Paylocity has moved us from manual time cards to an all electronic punching from a kiosk that spreads the company responsibility to managers and employees instead of relying on one person to manually calculate and monitor everything such as PTO/Sick/missed Punches/ absences/ OT rounding/ACA requirements etc. The program gives you a lot of good reporting features and processing payroll is relatively intuitive. Have very kind support staff to call and the wait time to speak with someone is very quick, unlike some other companies that I have worked with that took 45 minutes to speak with someone regarding our payroll which is time sensitive. They also do not rely on D&B ratings for Net Pay Liability Cap before requiring reverse-wires.

Cons

Their portal has a lot of functionality, but most of the time I am having to call the support team to check on why something didn't work/get implemented and they have to guide me through a process that was never brought up during original implementation. Some times when I request new schedules or fixes we get incorrectly billed and the fix never gets completed and no follow-up after they inform that they will look in to it further.

Paylocity is good for a smaller organization. As we have grown (more than 300 ee now), I don't feel they have the capacity to keep up.

Pros

Paylocity was a good system when we had less than 200 people. Their ACA support is top notch. Their web benefits solution is very good and easy to use.

Cons

Paylocity will implement changes and not notify the users. Paylocity has lost data twice which makes me quite uneasy. The performance management is not as flexible as I'd like.

Pros

I like how the software is accessible (cloud base). I can work from anywhere using my ipad. If i have questions there is always someone there to answer.

Cons

Implementation was going well and then my account representative went on FMLA leave and the other account reps I had were not as helpful. There are still functions on the software that I am not utilizing because I never received follow up calls. I came from Quickbooks and it's difficult to reprint a lost check.

Pros

There is a lot of flexibility for customizing the system to our needs. After the initial learning curve, it is super simple to make changes on the fly... add earnings codes, set up new departments, etc. I also really like the employee Self-Service Portal - I can customize what an employee can view & even add external links (useful for benefits enrollment). With the onboarding module & ability to upload employee documents, we now have virtual employee files! The price is very competitive with our last providers price, but the value is FAR GREATER!

Cons

Not sure this is a con, but if you don't like a self-service model, I'm not sure what the phone support is like. I've found the online resources to be very helpful and I like figuring things out on my own, so this is the perfect fit for me!

Pros

I liked the features of Paylocity was a hybrid of Paychex and ADP together, yet so much simpler to use. The implementation was quick and a seamless process, unlike any other payroll implementation I have ever encountered. They truly build the platforms with you so you have a great understanding of the product.

Cons

There isn't much I can say negatively about Paylocity. I truly liked the functionality of the program.

I would recommend Paylocity for more tech-savvy companies, as it relies heavily on users to take control of their time off requests, sick days, and ensure the accuracy of their time card. Personally I like it because it removes the need to see an HR person for everything, but for those employees who are uncomfortable with technology it can be a difficult transition.

Pros

The support is mostly good, and the implementation was relatively painless. They were able to import the data from our previous payroll processor and they have been flexible about adding additional policies and changes we've needed since our initial switchover.

Cons

Since our initial deployment of the service, we've had some issues getting support on important issues, like new state laws that impact our payroll processing and time-off accrual rates. This can be frustrating because someone will tell us they are working on it but we might go 2 weeks before getting any resolution to what should in theory be a relatively simple change.

Pros

The interface is simple but attractive - however that all stops as you click your way through your profile

Cons

The "time" function on the application is always wonky - I have Hourly employees that try to use the clock in and out function and It does not work like it should

Their sales is excellent and they will sell you what they have while telling you they can make anything else work as they started as a "tech company." Be warned however, you never actually get to talk to a "tech person" if you have issues with their system and therefore, nothing ever changes. They also have a lot of turn-over and it appears that they lose their quality representatives to promotions and seemingly do not have incentive for those quality employees to stay in the representative positions. Those left to support the customer are typically very new and/or entirely unpleasant to work with. If you see exactly what they have during the sales pitch and it works for you, this company could work well for your payroll needs! I would highly discourage any employer from using this company if you have employees that work outside of typical daytime work hours. I do not have confidence that they are willing or able to fix some of the detrimental payroll issues that we are experiencing.

Pros

There are a lot of options that you can decide to use with Paylocity and like other reviewers, we were really impressed with the report options and capabilities when we were interviewing payroll companies.

Cons

We were definitely sold on a lot of options that we are necessary for us to run a smooth, effective and correct payroll but many of those have turned out not to be true. I'll describe out top three persistent, unresolved issues.

For starters, we have employees the work overnight shifts and the way Paylocity time sheets are set up is that if you work an overnight, all of your hours fall on the day you clocked in. This is a huge issue at the end of the week when employees would get paid for overtime in that week if we didn't manually adjust their time sheets to split the shift at midnight. I'll state that again... we have to manually edit every time sheet to correctly prevent incorrect payment of overtime. It's extremely time consuming and often leads to more errors and Paylocity has failed to mitigate this issue at every chance.

Secondly, some of our employees receive a shift differential if they work certain hours. Paylocity reportedly has a set up for this that "works at other companies" but in our experience, it is a serious disaster. Their code/rule/setup does not catch the correct hours for adding the differentials and does one of six things:
1. It does not add the differential at all
2. It adds the differential to some, but not all, of the correct hours
3. It adds the differential to hours that it does not apply to
4. It adds a double differential and on rare occasion a 1.5 differential
5. It adds random dollar amounts at the differential rate with no corresponding hours
6. It occasionally pays all of the hours correctly for one or two employees per payroll

To sum this up, we have to review ever employee and manually adjust these calculations. I'll state that again... we have to manually edit every time sheet to correctly pay our employees. It's extremely time consuming and often leads to more errors. Paylocity has also failed to mitigate this issue at every chance.

Lastly, we have been with Paylocity for almost exactly 2 years and are now working with our sixth company rep who can guarantees, like all the others, that they will solve this issue. There has been one attempt at resolving the issues that

Stop up selling on a product that isn't good. Take inconsideration what the business needs and wants instead of selling and once you have that company's business please own up to your mistakes and bring answers to the table instead of excuses.

Pros

If you are a small company of about 10 or less employees you can work with Paylocity, there not made for medium or large size companies.

Cons

Sales team lied about many things. Starting with data integrity, what they CAN do for the company, how versatile it was (which is is but then you get multiple results that are not correct). Main reason why my director changed was due the reports, they really sold us on that yet it's never working, the reports are incorrect and data is tampered. They don't bring solutions to the table instead they blame the client. They don't have answers, say they will get back to us but don't and when we hold them accountable they all go MIA and no response to our emails. Even implementations was done incorrectly and they didnt own up to that. By far the worst. Only thing that works is payroll, you get your checks the next day.