Zenefits Software

4.16 / 5 (709) FrontRunners

Our advisors have recommended this product 94 times in the last 30 days

What is Zenefits?

Zenefits is an all-encompassing HR SaaS platform designed specifically for small to midsize businesses. The Zenefits People Platform includes a robust offering spanning HR, Benefits, Payroll, Well-being and Performance apps that combines with advisory services and tightly integrated partner apps to radically simplify HR administration.

Zenefits offers three pricing packages (Essentials, Growth, and Zen) tailored to SMBs of any size.


Supported Operating System(s):

Mac OS, Windows 2000

709 Reviews of Zenefits

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(354)

354

4 stars

(207)

207

3 stars

(82)

82

2 stars

(24)

24

1 stars

(42)

42

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 709 results

August 2019

Shae from nFocus Solutions

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

5.0

August 2019

Seamless low-cost solution for small to mid-sized companies that kills busy work

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Pros

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Reasons for Choosing Zenefits

Best product year-over-year when I go to market. Best in terms of price point and capabilities.

December 2020

Raffi from Milwaukee Tool

Company Size: 5,001-10,000 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Zenefits reduces our time on human resources management

Zenefits is a great human resources management platform that unifies all operations in a single panel after you overcome the high learning curve.

Pros

Zenefits is a time saving human resources management platform for us which collects human resources and payroll in one single panel and enables to manage all related process in an integrated manner.

Cons

They do not provide any support during the setup period, we needed to develop solutions for all problems we have encountered during the setup process which took around 8 weeks.

Reasons for Choosing Zenefits

Zenefits was the best alternative to unify the HR and payroll management.

Reasons for Switching to Zenefits

Zenefits was more successfull in terms of unifying the human resources & payroll management in a single panel.

February 2020

Laura from School of Rock

Company Size: 11-50 employees

Industry: Music

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

February 2020

Not for Small Businesses

Terrible.

Pros

That it helps manage HR stuff - but there are others out there that actually may have a Customer Service Department.

Cons

Zenefits has a slick sales process, however, once you sign, you are on your own. The set up process was a nightmare for us and took almost 4 months before we could run our first payroll. Four months. Once we ran that payroll, we have literally been on our own. There is ZERO customer service in this company. If you have a payroll question, forget it. Recently we were assigned a Customer Success Manager who literally takes 2 weeks to respond to an email and then tells us we need to email Customer Service. It unreal to be paying this expensive service and not be able to get support when running a payroll or needing something related to taxes. Stay away. I can only assume they are more interested in larger companies. The platform is pretty basic and does not have the flexibility to truly work for any kind of company that has both FT exempt staff and PT non-exempt. I feel like everything I asked about I was told would work and then I found out after signing that, well, no it really does accommodate what we need. Very disappointed with this company and regret doing business with them.

Reasons for Choosing Zenefits

This is the question I am asking myself...

Reasons for Switching to Zenefits

I thought this would make my life easier as a business owner. It's had the exact opposite effect.

Response from Zenefits

Replied February 2020

Hi Laura, We are sorry to hear that you are less than satisfied with your experience. As a current customer, you do have options. Have you spoken with your CM/CE? They are able to assist with finding answers. We also offer clients the opportunity to join our online community. There you have direct access to SME's like our product team as well as your Zenefits peers (who can help with navigating the platform). Please let me know if I can connect you with someone.

November 2020

Jennifer from TableUp

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

Life Saver

Time Saved! Compliance is always taken care of...not much to worry about.

Pros

Zenefits was a life saver for me! Everything was done manually before Zenefits so the amount of time is saved was amazing. The ease of use is incredible and I love the reporting capabilities.

Cons

Support response can be slow, especially for tax items

Reasons for Choosing Zenefits

price, ease of use and reporting

Reasons for Switching to Zenefits

Needed something to do not only payroll but also filings, payments, compliance + all other HR and benefits admin.

November 2020

Tracy from L&E Research, Inc.

Verified Reviewer

Company Size: 201-500 employees

Industry: Market Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2020

Long time user of Zenefits

Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.

Pros

What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well.

Cons

Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

Reasons for Switching to Zenefits

All inquiries from my company (all 250 of them) had to go through my HR department, no matter what the issue was. It's was not a good long term solution.