About ManageEngine ADManager Plus


ADManager Plus is a cloud-based active directory (AD) management and reporting solution that helps AD administrators and help desk technicians to handle day-to-day tasks. Key features include user management, group content management, request delegation, AD automation and more.

ADManager Plus allows businesses to automate their routine AD management and reporting activities, and it provides tools to create, delete and manage AD objects in bulk. The solution can manage multiple user accounts in the Active Directory, Microsoft Exchange mailboxes, Office 365 and G Suite. Its password management feature enables administrators to reset users’ passwords, configure and set password policy, recover blocked users and more.

With its help desk delegation feature, AD administrators can define a delegation flow and delegate tasks to non-administrative users like help desk technicians. Other features include file permissions management, directory cleanup and GPO management.

The solution is available on a per user per month subscription basis. Support is offered via phone, email and live chat.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

31 Reviews of ManageEngine ADManager Plus

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

4 stars

(11)

3 stars

(1)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 31 reviews

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May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

ADMP has been a well priced platform allowing us to bring automation to our AD/Cloud environments.

AD Management through the web!

Pros

ADMP is quick and simple to set-up. The ability to make AD-related change through a web portal has brought convenience to IT. ADMP makes generating reports and collecting information through forms convenient and simple. For our small IT department, ADMP allows for many different IT backgrounds to participate fully in supporting AD-related management operations without having to be well versed in Windows, or to know Powershell. ADMP has also made synchronizing our cloud and on-premise environments through automation simple and organized. Their support staff has been very courteous in resolving our issues. Issues that are brought to their attention are genuinely acted on with importance. On more complex issues, they actively reach out to us update us on the status of the problem until it's resolved.

Cons

The UI is outdated, and the mobile app is a underwhelming. There are some arbitrary limitations that seemingly pop up out of nowhere, but generally there are ways to work around them, but they leave you scratching your head why? In some parts of the UI you can use %substitute% variables, but then in others you can not for seemingly no reason.

I really wish they would go "all in" on making their template system even more robust. AD and on-prem services aren't the only thing we have to worry about updating, and many cloud services don't have native LDAP/AD integrations, being able to collect information in templates to provide information through scripts for these services would make this product AAA. Currently, you can collect some information, but the customization options for the fields is limited to only a single line, whereas you should be able to pick many different field types (dropdown, radio button, etc) for making changes.

April 2018

Michael from FAST

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Great Active Directory Management Tool that is well regarded in the industry and incredibly simple!

Pros

When we recently implemented Active Directory, we needed a management tool that would allow our System Admins to make changes for users and groups, but not have direct access to the Domain Controllers. Anyone I reached out to for recommendations referred me to ADManager Plus, and I am now one of the users who refers this solution as well.

It was incredibly easy to implement, and is easy to learn to use (both for me and my less technical colleagues who have to use it). Support staff from Zoho was on hand to help install the software and get it up and running, and we had it up and running within about an hour.

Whenever I have had any issues, the Zoho support team has been able to figure it out in a very short period of time. The fact that it ties in with other Zoho AD tools (Self Service Plus, ADAudit Plus, etc) is a huge plus - we were able to take advantage of bundling pricing to make things more reasonable for us.

There are also regular updates to the tool to take advantage of new functionality and security updates, which help ease my Security teams' minds.

Cons

My only negative is that it can sometimes take a while to get a hold of a support person when there is an issue. I have waited a couple of days in the past (mid-week, not over a weekend). It appears they have outsourced their support staff, which may contribute to the problem of having a wide window of coverage, but I expect better from a large company like Zoho who has such great products. On top of that, the information on the customer forums is not usually useful or correct - so I have avoided it entirely since a few botched attempts early on.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Must Have Tool for Any AD Administrator in Any Organization

I am now an avid fan and supporter of ManageEngine. ADManager Plus was the first tool I purchased from them, and I now have 4 other tools that are in use within my organization. The support staff gets back to you quickly when you have questions and are very helpful, and the pricing is very reasonable for what is offered.

Pros

This has made complicated AD reports a thing of the past. Once I got the hang of creating automated reports, this quickly became my favorite AD tool. I also use it for user and group management, which is also much easier than doing from a Domain Controller.

Cons

There is a bit of a learning curve, and the little bit of documentation that there is leaves a lot to be desired. I often have to call support for more complicated inquiries.

May 2018

Tad from FHI360

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

We purchased ADManager Plus in early 2015 and use it extensively with 125 techs in over 60 countries

Pros

Automation and reporting functions let us improve our service level but spend less time doing routine tasks. Totally granular permission assignment capability. Rules-based templates, very customizable. Continually improving and adding new features. And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.

Cons

The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Lot of active directory stuff to manage? This will help you!

Freed our servers from lots of sysadmins logging only to reset or create a report that they never remember how was done.... Lots of different reports about active directory structure are ready to generate. Have fun!

Pros

Lots of reports: users, groups, local and 365;
Isolate managers quick and easy, so they have all options limited by the OU or OUs that the have permission to manage;
No longer need to access from server;
May create approval flows to pass through managers, and specific people before the user is automatically created, and based on templates.

April 2018

Marcus from Northbridge Financial corporation

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Great tool for support

Pros

Live the fact you can search across multiple domains in one shot versus the one domain at a time approach through the traditional AD console. Vast reporting features, simplified the needs for any request to see information for various levels in organization.

Cons

Can be slow in IE. Reporting features should allow a little more fine tuning. Custom re Let's beeds to be tuned to allow for more searching features.

April 2018

George from Audatex

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

ADManager plus is a great way to keep standards wrapped around what our engineers do to our AD.

Simple to use. Helps with standardization when you have many engineers managing the same AD. Easy to use and effective reporting.

Pros

I like that this product changes quickly to accommodate changes made by MS. I like the reporting. I like bulk create/modify options.

Cons

I don't like that searching for users isn't available for all user fields. Would love to see a browse (tree) option for user management, similar to ADUC.

April 2018

GAVRIL from CIOX Health

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

The software makes managing 4 separate AD domains easy.

Pros

Reporting functionality makes it easy to find which tech is responsible for changes made across all the location and domain while not having to give elevated privileges and accounts on each domain.

Cons

Support is a little lacking in that there is not a way to track your open tickets and trying to get ahold of the tech you previously worked with is just not possible most of the time.

May 2018

marcus from VCA

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

My experience with your customer support folks is always very positive.

Automation of new accounts.

Pros

By far the automation of new accounts and reports are invaluable. We have saved countless hours and ROI with the automation and reporting modules.

Cons

I wish there was a way to migrate accounts to "O365". Currently, I use your application to create my account on-premise with email through your automation, but there is no way to successfully migrate to "O365".

April 2018

joyce from Information services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I have many experience in purchasing software, ManageEngine has the best ROI value

AD auditing is great

Pros

The application is easy to use.
The chat function to get technical support is great.
They constantly has new functions to provide to users.

Cons

The website interface ManageEngine AD360 can be more user friendly. Jumping from one module to another may not always works.

April 2018

phil from BHcare.org

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Always a pleasure to work with

Pros

ease of use and one stop do all of daily tasks. Integration with 365, reports and alerts when users are added.

Cons

more integration with office 365. More control with 365 exchange. Automated tasks of user creation and delectation could be improved.

May 2018

Pubudu from National Association of Home Builders

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

ManageEngine provides some great tools that are easy to use.

Pros

All ManageEngine products are easy to use. Technical Support is great and provides solutions to problems on first call

Cons

There are no cons to any of the products I have evaluated. All of the tools are easy to use and affordable.

May 2018

Hong from Rosendin Electric

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Dhruba Das provided excellent service to Rosendin

Pros

Really appreciate tech support's time, efforts and expertise. This software is able to provide technicians to work on active directory, email, Skype for business, reports and many other options.

March 2019

Rusty from Sugar Salem School District

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2019

Educational User/IT Administrator

I have had a positive experience with the free version, but do wish I had some of the other features as well.

Pros

It makes working with bulk users in active directory easy, I have used it to import a large number of students to our active directory system, also used to make modification to large number of users. It is easy to use and understand.

Cons

The cost is high and my IT Director won't pay for it, so I am stuck using the free version (which does what I need it to , but there is so much more that can be done with it).

May 2018

michael from eClinicalworks

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

awesome support. There is no room for improvement when it is perfect . thanks

management of active directory made easy

Pros

Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment. Thank you so much for all that you do.

Cons

Not much that I do not like.. It is helping implement our security into our active directory. Maybe the cost but honestly I think it is worth every penny

February 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

February 2019

ADManagement Simplicity

Pros

The ability to customize reports and perform search functions work very well within this application. Like the ability to customize notifications for users that have expiring passwords.

Cons

Online help guides need to be updated. Report generation is sometimes slow to load within your browser, but that could be a direct reflection of the amount of data being returned.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Active Directory Management Made Easy

Currently utilizing AdManager to manage AD for a company of 100+ employees.

Pros

Easy to install and setup
Vast amounts of data entry options for your users

Cons

User interface looks a bit dated compared to ManageEngine's other offerings.

April 2018

Eric from Palo Verde College

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

First class support and an easy to use UI

Short learning curve to take advantage of most of the features as well as quick deployment.

Pros

ROI is quick, and the support is easy to get to, not hidden like some companies. You can get to help from right inside some of the products.


Cons

The only bad thing is they do not make more products for us to enjoy like the half dozen we already have!

November 2018

Jonathan from Goldman Equipment

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Very powerful tool for managing our Active Directory

Very happy with the software.

Pros

This software lets me make mass changes to users and get reports from my AD very easily. Lots easier than trying to use scripting.

Cons

maybe need a few more reporting options like on security.

May 2018

David from Deeley Insurance Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

AD Manager Plus makes my job so much easier.

It makes it so much easier to update, or report on both my AD and users, and also my Office 365 environment.

Pros

The functionality and value is huge. It allows me to better manage my users, and makes it much easier to apply changes to a group.

Cons

It's not very intuitive. It can do a lot, but the learning curve is steep. I've had to contact support several times for "how to" assistance.