About FileHandler Enterprise

FileHandler Enterprise is a claims administration software designed to help public entities, third-party administrators and self-insured organizations streamline workflow automation and risk management. Key features include case management, claim resolution tracking, customer management, co-pay and deductible tracking, forms management, policy administration and risk assessment.

Insurance carriers using FileHandler Enterprise can set up business rules to automatically generate reports, letters, emails, diaries or notes after completion of each task in order to prevent client losses. Risk managers can use built-in dashboards that can be customized according to individual requirement and export files and images in various file formats, including MS Excel, ...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of FileHandler Enterprise

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

June 2020

Jennifer from Certus Claims Administration

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Excellent Product offered by an Excellent Company

Very successful program & has allowed for enhanced relationships with external parties for auditing and oversight of claims.

Pros

Very intuitive and user-friendly. JW has been wonderful with customizing features to suit our specific needs.

Cons

Sometimes it feels that internal testing of enhancements or customizations are not tested internally before being passed on to us.

Reasons for Switching to FileHandler Enterprise

Previous system was outdated and there was no continued support.

Response from JW Software

Replied June 2020

Thank you for the review, JW Software appreciates when our customers take time to leave a note about us! We are glad you experienced our unparalleled support services to ensure quality customer training and proficient product updates and hope to see you again with your friends!

June 2020

Frank from CTSI

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

June 2020

A Good Claims System With Wonderful Support

We moved from Riskmaster X which had a black hole of support and it was difficult to get a hold of anyone, even your sales rep. JW Software has been a 180º difference in this. We were hesitant to go with a smaller developer for future development, but that worry was for nothing. We couldn't be more pleased with how our experience with JW Software/FileHandler has been.

Pros

The support is the best feature. They are personable and quick to respond. You feel connected to them and they seem eager to help you make the best use of their system.

Cons

The version we are on is now considered legacy, forcing a costly upgrade to a newer version in the future. I wish it would have been a progressive upgrade included with the maintenance and support costs, as it is with Microsoft 365 or Adobe Creative Cloud.

Reasons for Choosing FileHandler Enterprise

The feature set was what we wanted and needed without extra development costs. Since Riskmaster was owned by such a global company we thought we might have more success with a more personal company.

Reasons for Switching to FileHandler Enterprise

Riskmaster X was terrible, buggy, couldn't do basic tasks and "paperless" integration left so much to be desired. More than anything we had outstanding support issues for more than 18 months that would go unresolved.

Response from JW Software

Replied June 2020

We take pride in giving outstanding service to every customer here at JW Software. We are happy to hear that your experience was no exception, thanks for leaving the wonderful review! It is for people like you that we do what we do! We look forward to seeing you again!

June 2020

Beverly from Johns Eastern

Company Size: 201-500 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2020

FH Review

Pros

Software is easy to use for our employees.

Cons

Dashboard functionality was misleading. We moved to Enterprise for clients but it has taken us a year and we still don't have all of the dashboards our clients requested. Now we have to program upgrades in Legacy (for staff) and Enterprise (for clients). There is no mobile app for inured workers to access claim information. Standard workflow is archaic.

Reasons for Choosing FileHandler Enterprise

Flexibility with customization on set up and cost

June 2020

Victoria from Triad group LLC

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

NIMBLE RESPONSIVE COMPREHENSIVE USER FRIENDLY

I have used FH since the mid 90s JW Software has been very responsive in adapting FH to increasingly demanding regulatory requirements and has implemented changes to suit our needs

Pros

I was an English Major before Law School I am not tech savvy I use FH every day to assist clients with claims management, statistical analysis and budgeting It is extremely user friendly and the support staff can always help if I need support

Cons

It's hard to find a complaint My staff and I use it Clients access it We use it to do Regulatory Compliance(OFAC HCRA etc) There is a variety of reporting available in canned reports but we also use AD Hoc queries Support Staff is stellar We are moving over to Enterprise this summer and are already excited about the potential as we test!

Reasons for Choosing FileHandler Enterprise

USER Friendly Well Priced Versatile

Reasons for Switching to FileHandler Enterprise

1996

Response from JW Software

Replied June 2020

Thanks for taking the time to mention our exceptional support staff and leaving this great feedback! Did you know it is because of customers like you who organically evolve FileHandler Enterprise to meet the changing needs of the marketplace through user feedback and suggestions? It is for people like you that we do what we do! If you have any friends looking for Claims Processing Software, please send them our way - we will take great care of them.

June 2020

Cyndy from John Mullen and Company Inc.

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2020

FileHandler Enterprise - Best fit solution and amazing support staff....

Filehandler supported our transition to paperless and allowed our users to work remotely. JW has great support staff. We have been working with JW for 20+ years.

Pros

Front end interface is user friendly and easy to navigate. Filehandler is scalable and customizable to fit our multi line type of business.

Cons

Report scheduler is a challenge to work with. A very important feature for us since we have various reports going out to clients and production staff. Patiently waiting for the new release.

Reasons for Choosing FileHandler Enterprise

Best fit solution for our multi line type of business.

Response from JW Software

Replied June 2020

Everyone at JW Software loves to hear from customers like you! We are glad you experienced our unparalleled support services and user-friendly application! It is for customers like you that we do what we do!