FileHandler Enterprise vs Vertafore Agency Platform

FileHandler Enterprise has 13 reviews and a rating of 4.77 / 5 vs Vertafore Agency Platform which has 10 reviews and a rating of 4.20 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

FileHandler Enterprise

Vertafore Agency Platform

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.77 / 5 (13)

4.20 / 5 (10)

Ease-of-Use

5.0 / 5

3.5 / 5

Value for Money

4.5 / 5

3.5 / 5

Customer Support

5.0 / 5

3.5 / 5

Functionality

4.0 / 5

Last Review Written

June 18, 2020

October 6, 2020

Pros/Cons

Pros
Built in tools that allow customization vs development.
The support is the best feature. They are personable and quick to respond. You feel connected to them and they seem eager to help you make the best use of their system.

Cons
Missing FMLA or Disability Management module.
Sometimes it feels that internal testing of enhancements or customizations are not tested internally before being passed on to us.

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Pros
I like that functionality of this software, it can do everything you want it to as long as you know how to use it.
I love how easily it integrates with my email and phone systems. When a client calls in, our phone system recognizes the phone number and pops up a new tab with the client information. It's SO nice!!

Cons
THEY ARE WAY OVER PRICED, ESPECIALLY WHEN YOU OPEN YOUR NEW AGENCY, CHANCES ARE YOUR NOT GOING TO HAVE A PLETHORA OF CARRIERS, YOUR GOING TO START WITH 2 - 6, SO FOR THE PRICE IT IS NOT WORTH IT.
Sometimes getting through to customer service can be difficult, as we had some issues with pricing agreement.

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Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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