ThoughtFarmer Software

Our company did not have any Intranet at all when we purchased ThoughtFarmer, so it was overwhelming to try to imagine how to sort and categorize all of our documentation. We utilized ThoughtFarmer's professional services to help us with it, and it was worth every penny!! They were so great to work this - their process is easy to follow and allowed us to get all of our staff involved. The results were a very logical and easy to follow Information Architecture that I'm not sure we would have ever gotten to without their help - certainly not in the time frame they made it happen in!!

Pros

Using this software is like riding a bike - takes a little practice using all the different features, but once you've done it a bit, it's a piece of cake!! I don't have to go back to notes to remember how I made something work a certain way - it's all very logical and easy to do time and time again.

Cons

I guess what I liked least about the software is that it uses rich text editor which is a bit different from Word, so it took a little bit to get used to. But that's stretching trying to find something negative to say... lol

A modern looking, feature rich intranet which draws people together.

Pros

No hassle, quite flexible, easy to use, no infrastructure needed. Most of all - no programming skills required.

Cons

Could have even more flexibility and I think it will.

An easy to use Intranet portal with social capabilities that enable employees to be more engaged.

Simplified infrastructure for on-premises, no need for massive server farms.

Great setup and onboarding experience with their professional services team. Their support staff is stellar, fast and caring for your needs.

Pros

ThoughtFarmer's ease of use, and the easy deployment on-premises (although a cloud option is available) helped us implement our new Intranet on time and budget while providing users with a top-notch experience for corporate news, events and navigating different processes in our organization.

Social features (likes, commenting, @ mentions) really empower our employees to have a voice be more engaged with our strategic direction, operational insights and celebrating milestones with the recent addition of Shout-outs.

From an extensibility perspective, the platform allows for page templates and widget creation (in browser or with modern development IDEs) and it is now based on React, so page loading and navigation is fast and responsive. Customizing with your own fonts. corporate color theme and images is quick and painless. Need to go a bit further? You can add your own CSS or JavaScript to fill in any gaps from the out of the box theming engine.

A recent overhaul of the search experience brings the experience to what you would expect from enterprise search with the addition of best bets, predictive search, etc.

The people directory is beautifully crafted and thanks to the Employee Directory Connector you can bring your users and their active directory properties (such as department, job title, phone, email) in just a few clicks. For authentication, SAML SSO is an option.

The admin area is intuitive and very powerful as many options are configurable in the UI.

Cons

There are only 2 security roles, admin and user, so roles like help desk or others might get exposed to settings one might not want them to have.

From an integration point of view, would like to see more integration with Office 365 as we use it for more day-to-day collaboration. A SharePoint integration is possible, but not sure if it will also work with SharePoint Online.

We use it as an intranet supporting workplace collaboration as well keeping communication flowing thru the organization.

Pros

It's easy of use. Our staff was not very tech savvy when we started and easily adjusted to this product. Their home page is well thought out and customizable giving you the news you want at your fingertip.

Cons

Nothing comes to mind about this software. Customer support is only challenging since we are hosting the software on premise so needs our IT staff on hand to get issues resolved.

Timely distribution of staff and organization information;
Better staff participation
Interactive and more interest from staff overall

Pros

Straightforward to administer and easy to train people on how to use it. It synchs with AD;
Looks good on the front end. The support is good and they are quite prompt in replying back with an answer.

Cons

The features can be more intuitive, as some editing features on the front end can be a bit confusing for irregular users or novice users. It needs a cropping tool or some kind of picture editor on the front end.

Pros

They have excellent support and really embrace the "social" side of Intranet. User's like its simplicity and clean interface.

Cons

Not much. Would like to see more content management features and Box integration. An easy way to create custom (branded) iOS intranet Apps would also be nice.

Pros

The easy-to-use platform makes it simple for anyone in our organization to post content. The message boards and alignment with individuals' roles has made it much easier for us to communicate with targeted groups and virtually eliminated the mess of mass emails we used to live with.

Cons

The lack of integrated form-building/workflows in the system is limiting, but we've found ways to work around this in most cases. The platform does allow you to embed Wufoo forms, but it's not as elegant or efficient as truly integrated forms that could be linked to the user's identity.

Employee engagement
A great way to disseminate information
a social experience at work that helps users hear and be heard

Pros

The ease of use and how easily certain aspects can be customized are probably my favorite parts. But, it seems worth mentioning that the implementation process was also pretty enjoyable and informative. I feel like we learned a lot and were able to really launch something that our employees would engage. And they did.

Cons

There isn't a particular part of ThoughtFarmer that we don't enjoy. The only issue I have is... I wish it had a learning management system integrated. But, that's more of a just a wish/request.

It's easy for employees to add content to the Intranet, also to connect all employees in the company

Pros

The product is easy to use, there's very little reliance on IT, customer service is great, usually get a response within a few hours

Cons

n/a, software has been continuously enhanced over the past 5 years, new features added to make the product more engaging, the company listens to its customers, and tries to add requests to the roadmap

Pros

The dedication we got from the team have been over whelming. The exercises and training's we received were well worth it for our IT staff and for our end users.

Cons

Besides getting used to it there hasn't been any complaints. Our users love it and really enjoy the ease of access we get.