Cin7 Software

4.30 / 5 (335)

About Cin7


Cin7 is a cloud-based retail management solution with e-commerce, inventory management, point of sale (POS) and reporting features. The solution combines the functions of inventory management, POS, third-party logistics (3PL) and Electronic Data Interchange (EDI) into a single solution.

Cin7 allows retailers to track inventory levels in real time across multiple warehouses to prevent stockouts or overstocks. In addition, it enables executives to calculate the accurate cost price and sale price of the products on the basis of predetermined rules.

Cin7’s POS feature enables salespeople to track stocks in real time while processing cash register sales in from any mobile device. It also enables users to process payments and manage accounts. The POS feature allows retailers to run promotional campaigns and loyalty programs by offering discounts and gift cards.

The solution is ideal for retailers selling products such as fashion and apparel, flooring, furniture, electronics and appliances.



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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

335 Reviews of Cin7

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(187)

4 stars

(100)

3 stars

(20)

2 stars

(17)

1 stars

(11)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 335 reviews

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December 2016

Paul

Verified Reviewer

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

I would highly recommend Cin7.

Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost. The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process. The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don’t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports. The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well. The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week. Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can’t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.

Pros

I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well

Cons

There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.

October 2016

Gabriel from Nom Nom Nosh Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2016

Comprehensive inventory management software

Whilst there are always compromises when it comes to inventory management, Cin7 offers a comprehensive package that covers most bases (more than any other - and trust me I researched this a lot!). And they do offer customisation too if what they have doesn't quite cover your bases. So if you have complex inventory management requirements and you are looking for loads of side benefits - POS, BOMs, B2B, 3PL etc - then definitely take a closer look at Cin7. And even if your requirements are simple definitely consider Cin7 as your company will be able to grow in to its many features. As a comparison with the many other inventory packages and POS systems I have worked with Cin7 is by far the most comprehensive and thus I really couldn't recommend enough. The cons are that it could be considered slightly clunky to work through some things - but I would argue this is necessary to have a slightly complex system that allows a company to grow into. One example of this, just to give an idea, is when using BOMs. They don't automatically update the cost price of the good they create (there is an extra step to set it up to do this which is not very obvious). This would seem annoying and slightly counterintuitive. AlthoughI would also argue that it does offer you the extra advantage of being able to choose whether a BOM price update will automatically update the cost price of a good. So you can see it can be clunky but also kind of necessary in terms of flexibility. The only other two cons I would say are the slightly outdated design of the platform which aesthetically isn't the best. And not having much choice in invoice design etc. But this is really just nit picking and something that I am sure will be fixed at some point. So overall really would have to recommend - especially if you are looking for a wide range of features and a well designed platform.

Pros

It is a comprehensive platform that offers a lot of features.

Cons

It has an outdated design and is quite expensive for small businesses to start out on.

Response from Cin7

Replied October 2016

Hi Gabriel, thank you for the overall 4 star review! It's great to hear that you researched lots of Inventory Software and Cin7 was the best fit for your company. We also are trying to grow our features for our customers you're right and we update them monthly. Thank you for your honest feedback we're always trying to improve for our customers. We look forward to the continued support and value you as a customer.

September 2016

David

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Great Cloud based Software - Easy to use and lots of features

We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Pros

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem...

Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost.

On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff...

Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Cons

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon.

Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature.

Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add.

Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages.

Single user low cost (under $ 100 per month) version would benefit some small operators..

Response from Cin7

Replied November 2016

Hi David, thank you for the overall 5 star review! It's great to hear you think the product is awesome and the staff at Cin7 have been helpful. Thank you for the great feedback especially about Jeff your on-boarder. Thank you for the honest feedback we're always looking to improve for our customers and this has been passed onto support. We look forward to the continued support and value you as a customer.

August 2016

John

Verified Reviewer

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2016

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer. After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale. From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well. I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities. The support to date has been excellent especially with getting set up. The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used. Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system. Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be. My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business."

August 2016

Chris

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

August 2016

Cin7 Review

We started using both Xero & CIN7 in January 2014 and so far, both systems are working extremely well for us. We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe. Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero. Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings. Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero. On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process. The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective. I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system.

Response from Cin7

Replied August 2016

Hi, thank you for the 4 star review! It's great to hear that Cin7 and Xero have been a great asset to your business! We look forward to the continued support and value you as a customer.

June 2017

Aleksei from Q-Liquid Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

June 2017

Let's give routine to robots and start thinking more!

Pros

I know the Cin7 for a couple of years. I can see guys are growing very fast and the management quite delays to the growing of the company. The company spending a lot of time to advertise the Cin7. In my opinion, the company does not spend enough time to develop the Cin7 and work with customers especially to make customization for them. The developers and support team quite late for the fast growing company. Simple things working very well, but if you want something special for your special business process Cin7 answer we can not do it. And at the same time, I receive the same answer for some simple things which should be done by default. The Cin7 developers develop firstly what more popular under the requests from customers, so this is just one way of communication. They do not ask all customers if they need something and do not share information what other customers ask from Cin7 to make for them. Because some of the customers just simply do not know what they could possibly have from Cin7 to make their business better they need to have a support from Cin7, otherwise, some companies will loosing money on something which Cin7 could possible automatise for them or show the short cut. So the priority of development not actually going the right way. Would like to see more options for users create their own interface, reports, etc. without asking Cin7 make it for them.
Cin7 can save a lot of time for the customers if Cin7 will work more to customization way.

August 2016

Chris

Verified Reviewer

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2016

Cin7 Review

I can honestly say that CIN7 has changed our business - for the better. With only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity. The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to get all the information we/ they need, in the shortest possible time frame. Being an importer, the ability to allocate and apportion freight and customs charges in NZD directly to USD purchase orders, then import it directly to Xero, has meant I no longer have to manually enter this info and spread it across a shipment in a spreadsheet, then enter it again - manually, to our old POS system. It also means that our costs are very accurate and therefore our GP figures are too. We have fairly complex components to some of our furniture items, but the CIN7 B.O.M builder allows us to allocate parts to make up a final product, taking away any messy guesswork with costings and stock control. The support has been Ok, but I feel a bit understaffed at times. They have just started a new support program in August and since then the support has been great so far. There ARE improvements to be made around the reconciliation between Xero and CIN7/ Shopify Integration/ CRM management etc, but overall a pretty good piece of software.

Pros

- Inventory management
- allocation of landed costs.
- reporting

Cons

- bank reconciliation (area for human error)

Response from Cin7

Replied November 2016

Hi Chris, thank you for the 4 star overall review! It's great to hear has changed your business for the better. We look forward to the continued support and value you as a customer.

August 2017

Greg from Leather Gallery

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2017

An amazing system with awesome functionality. It has taken us awhile but it has revolutionized us!

Complete business overview and control in real time. Stock inventory, warehouse controls, automatic purchasing, sales, point of sale for our retail stores, shopify and xero integration.

Pros

Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace.
The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option.
Seemless integration to xero and shopify make life a breeze.
We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks.
The reporting is great and the Smart Buyer software has made our lives easier.
Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time.
An awesome product that keeps getting better and better.

Cons

Being in South Africa some times support takes awhile.
Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this.
Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Response from Cin7

Replied September 2017

Hi Greg, thank you for the overall 5 star review! It's great to hear that Cin7 has helped you be able to manage your 9 retail stores and warehouses. We look forward to the continued support and value you as a customer.

August 2016

James from Fit My Car

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Cin7 Experience

We are extremely happy with our CIN7 experience so far (about 9 months). Previously we had found inventory management systems trying to do too much generally did nothing well. So when we decided to change we were initially looking for something simpler in the hope we could find something that would at least do the basics very well. After trialing Cin7 we were surprised but also a little hesitant because its has a full suite of features (like our old system). BUT i am very glad we took the risk. I never expected to move so much of our business management out of the backend of our website and into our inventory/sales system. It has changed the way we run our business and vastly improved the information and reporting our staff have available, which also improves our customers experience. The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. This is a good SAS and i would recommend it! James Ecommerce and Manufacturing

Pros

The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).

Cons

No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.

Response from Cin7

Replied August 2016

Hi, thank you for the 5 star review! It's great to hear your experience with Cin7 continues to be great! We look forward to the continued support and value you as a customer.