Dear Inventory Software

4.35 / 5 (155)

About Dear Inventory


DEAR Inventory is a cloud-based inventory management software for small and midsize retailers and wholesalers. The product features modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting.

DEAR Inventory allows businesses to create, plan and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Organizations can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help the user make an informed decision about purchasing next batch of products. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies.

DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse.

DEAR Inventory integrates with accounting, e-commerce, and shipment applications like Xero, QuickBooks, eBay, Magento, Shopify and ShipStation.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, AIX, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

155 Reviews of Dear Inventory

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(77)

4 stars

(64)

3 stars

(7)

2 stars

(4)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 155 reviews

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October 2018

Kurt from SSD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

October 2018

Great software platform for inventory management

DEAR is phenomenal for a user that is willing to put in the time to discover it. If PMs had more of a security / controls / data audit background , and implemented processes to address those weaknesses , it could potentially become a solution for businesses of all sizes, not just SMBs.

Pros

1- Customer support is on point, probably the best i've ever interacted with. They clearly understand that this is not a word processor, and have built a world-class support service around the software.
2- SaaS is not buggy at all
3- Their devs are constantly rolling out updates
4- DEAR has good, nonbuggy integrations with almost every major app in its market niche.
5- DEAR has succeeded in making a product that is relatively easy to use in what is an otherwise complex piece of software, and has deep complexity

Cons

1-Documentation is weak in several non-core modules and functionality. For example, security features don't really have an instruction manual, or if it exists, it is not immediately obvious where that lives, thus leave people having to contact CS.

2- Some features are not really implemented thoughtfully and are more of an horizontal revenue expansion than actually thinking of customer pain points. Example - the notification module could be SO MUCH more, but it has weaknesses like it won't report on stock transfers completed, etc.

3- The overall platform is not hardened against stupid errors. There is no "audit your customer's data" logic in DEAR. Platform assumes user inputs are always right and there are no early warning(s) across the board when users are making obvious mistakes, such as when POs receive impossible / wrong amounts, SKUs, etc. The feedback for "error" popups, is only is given when it is too late.


January 2018

Dave from Drum BSS Ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2018

After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote.

Pros

The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed.

The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so.

The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned.

Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates.

I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

Cons

This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

November 2017

Nigel from Svaja Limited

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2017

all in all very happy

Pros

"Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business.

I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc.


Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!"

Cons

Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

Response from DEAR Systems Limited of Dear Systems

Replied November 2017

Hi Nigel, Thank you for this review we are happy to hear everything is going well. We would like to take some time to address some of the cons. We have new updates/releases of new features pretty much on a weekly basis. The minor changes get notified through in app notifications and major monthly releases get sent out as news letters. This can be found in our release notes sections http://dearsystems.com/inventory-software/blog/category/release-notes/ Regarding the forum we get a lot of inquiries to add new features and we usually work on an up-voting system and implement suggestions that are most popular against our users. When our businesses analysts decide on what we should implement a planned status will appear next to the suggestion. When its in progress the status will change to 'In Progress' and once finished the status will change to Implemented. Please see our development road-map for everything that is coming up in relation to B2B enhancements based on user requests http://dearsystems.com/inventory-software/development-roadmap/ Best Regards DEAR Team

November 2017

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2017

DEAR Systems, much more than an inventory plugin!

Pros

// DEAR SYSTEMS DOES

+ Manage inventory with different sales channels
+ Send PO/Invoices/Quote/.../... with customisable template
+ Auto assemblies
+ Bundles
+ Issues to production
+ Sync to accounting software
+ Handles goods in transit, FX gain or Loss etc
+ They are working on a reseller portal
+ They are working on a POS
+ Chat support is knowledgeable and they really try to help you

Cons

They have a forum where users can chat together and upvote functionalities requests.

- They are totally absent from that forum, they say they scan it to update their roadmap but they won't engage in the conversation at all.

- Functionalities are added too fast without feedback from their users.

They really need to work on their communication with their active users.

Response from DEAR Systems Limited of Dear Systems

Replied November 2017

Dear François, Thank you so much for your review. We are happy to hear that mostly everything is going well with DEAR. Would like to address your concern with forum activity and explain a little further the process. The user feature requests work on an up-voting system. When our business analysts review suggestions they look at the ones that have been up voted the most by users. We then need to do market research to see potentially how many businesses this feature would be applicable to and if changes are made we need to make sure that existing users do not get affected by these changes. When a suggestion is accepted the status will change to Planned. Once it is scheduled for development it will appear on our development roadmap with an ETA. When we start implementing it the status will change on the forum to In Progress. Once we finish the status will change to Implemented. We'd like to develop every feature we are asked for and we do have to prioritise the work we undertake. We will always measure the demand for certain features, both through our forum and other industry sources. Some links below to pages that will help understand what has been done recently and where we are heading. Release notes - http://dearsystems.com/inventory-software/blog/category/release-notes/ Development Roadmap - http://dearsystems.com/inventory-software/development-roadmap/ Best Regards DEAR Team

June 2018

Stephanie from Green Beanery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2018

DEAR is essential to the way we manage our inventory. Lacking some features we need but has most.

Pros

Being able to integrate with a number of eCommerce platforms is huge. Support usually replies fast (especially for simpler questions and help). Also the way in which we're able to manage thousands of products over multiple locations is fantastic. Some aspects of DEAR are very intuitive and easy to use. It allows one portal for looking at sales, product orders, inventory storage and movements, basic product history. The reports on the dashboard help us see inventory and financials at a glance. They've also recently expanded, allowing more than 20,000 SKUs at a time in the system!

Cons

Because DEAR is used by so many and works with so many different platforms, integration between it and other platforms (we use Shopify) are not always seamless. A feature that works great with one may make another way more difficult to use. On that note, customizing your DEAR account to make it exactly what you need is rather difficult. We often have to find workarounds to ongoing problems that may seem basic to many. And while customer support is friendly and often fast to respond, it's very easy for misunderstandings to occur. As well, new feature requests often don't get acknowledged if they don't fit into DEAR's current plans.

One thing that would be great could be a separation for those who need DEAR just to locate products, vs those who actually need to access all of the parts of DEAR that can change products, sales, locations... We've had a number of mix-ups where inexperienced people made changes that couldn't be undone due to the nature of the software.

November 2017

Bob from Green Envee Organics | Wellness & Spa Products | Holistic Health | Aromatherapy

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

DEAR Inventory Helping us Grow

Pros

We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.

-Bob Weiss

Cons

One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.

Response from DEAR Systems Limited of Dear Systems

Replied November 2017

Dear Bob, Thank you for your review. Happy to hear everything is going well. Regarding the calls we have a booking service on our website where you can schedule in a time convenient for you to speak to a representative. They are free and are accessible to all our customers. Follow this link to book a call https://dearsystems.youcanbook.me/index.jsp Best Regards DEAR Team

November 2017

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Lots of features for the price - great support

Pros

Earlier this year we implemented DEAR inventory in our manufacturing company in Indonesia. The key reason we chose DEAR was the functionality. We have been searching for an inventory management system with manufacturing functionality for a very long time and couldn't understand why it was so difficult to find a system that dealt with what we felt were really core/ basic requirements without looking at customisation. DEAR seems to cover almost everything we need and is working on developing the programme for what it doesn't currently.

The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions when we were looking at different systems. We had good help getting it set up. I would definitely recommend.

Cons

There are some limitations with templates - invoices, packing slips etc. - when dealing with a currency that uses a decimal place as a thousand separator instead of a comma. It also doesnt have the ability to track batches through multiple assemblies which limits the value of the production reports we can get.

Response from DEAR Systems Limited of Dear Systems

Replied November 2017

Dear Graeme, Thank you for the review we are happy to hear that everything is going well. Just addressing some of the cons, we use microsoft mailmerge so templates are very customisable. We have a complimentary service for paying customers where we can assist with template customisation at no additional cost so feel free to send us your templates to support@dearsystems.com. Regarding the tracking of batches through sub-assemblies please check the 'Lot Recall' report which will show you every single finished good that contained a particular batched or serialised product that you searched for all the way through to who you sold it to and which supplier you brought it from. Best Regards DEAR Team

December 2018

Zeb from PENGUIN REFRIGERATION LIMITED

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2018

Third year anniversary using dear Inventory

We run all our stock inventory through Dear, send all our quotes, sales orders, invoices etc through Dear. It is a very good program for this and if we do hit a problem the tech support is excellent.

Pros

Its synchronization with Xero is excellent. In three years we have never had a sync issue. Also within Dear the inventory, sales and purchasing all work very well and the ability to drill through different layers to search products or orders is very good. We use the Product Availability function all the time to confirm status of sales orders v purchase orders and stock availability. We have also recently started to use the Attributes more for both sales orders and products and this has been a further tool within Dear to help us manage our day to day sales process.

Cons

What still infuriates me is the way that sales quotes show the sales margin against Average cost. This is hopeless folr any new product as there is no history and it is also hopeless if you receive a part into stock before you post the purchase invoice. Why we can't have the option in the step up to show the margin against either the supplier fixed cost or last purchase cost is beyond me!!!!!! Argh!!!!
We currently have to run all our project quotes through an Excel spreadsheet to make sure the margins are correct. This is really infuriating and as a result we are looking for alternative options for our stock management.

June 2018

Derek from Medi-Safe Surgicals (Pty) Ltd

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

June 2018

It does not exactly suit our business model,compared to other software in the market it was the best

Pros

The fact that it can be accessed from anywhere and that the information available is reasonably accurate

Cons

We transfer stock between locations on a daily basis eg. receipts, transfer to work in progress, then assembly and then to finished goods in more than one location and then it gets sold. when looking at a stock movement report of Raw Material, all that I want to know is receipts + stock on hand-assembly = Stock on Hand. The inventory totals in inventory do not balance with the Trial balance figures as the trial balance picks up transfers as many as three times. So the Raw Material and Finished Goods are never correct in Dear and because of Synchronisation in Xero.
second point is the introduction of the Advanced Purchase Module and discontinuation of cloning without any prior warning and with no video training module available. I have so far been unable to use that module and am working with the simple purchases module, keeping it in draft, and manually adjusting stock levels when receiving stock. I then use a new Simple Purchase to deal with the supplier invoice. Ideally, the system should be able to tell me what stock is required, but the is no correlation between Assembly and Inventory. We use about 8 to 9 different Raw Materials in different quantities to produce our finished goods, so you can understand how frustrating this all is.

November 2017

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support