A well-oiled machine

Terrific company culture. I'm not a techie, and they're able to explain things so I understand what's going on and how it impacts my business. They are open to developing a true partnership - a two-way partnership; whereby they begin to understand and be able to interpret my needs. Still learning additional ways the system can help improve my operations after about a year - and that's a good thing.

Pros

Functionally proficient in all aspects of IMS.
User interface and workflow is very intuitive.
Customer support and communications like working with my next-door-neighbor (6 states away).
Resolved numerous problems I didn't even know I had.

Cons

Install is remote. Not necessarily a bad thing, but it's like cliff diving - only exciting AFTER you live.
Some (probably to be expected) tweaks necessary throughout full onboarding process.

Upgrade from our previous system

Great company that really works with you to get what you need. This system has really helped us upgrade our inventory and accounting.

Pros

FT is a great inventory system management tool. This syncs easily with QuickBooks and you can customize it to make it what you want. We were using an ancient system which made keeping tracking of inventory difficult but with FT, we have been able to get inventory accurate.

Cons

There are some steps which aren't very intuitive at first but after a little bit of time spent in the system you start to get the hang of it.

Utilization of FLOWTRAC

Pros

It provides us with a direct connect in conveying our programming needs to FLOW. It also enables the requestor to include others in communications regarding both issues, status, and follow-up.

Cons

not applicable....the product works well as a communication portal to our vendor.

Easy

Pros

I like this product is easy to understand and work! They made it something that you can just pull up and work it without having much experience with it.

Cons

I dont like how it kind of glitches sometimes. Also i dont like how when you need to search for something it takes it a while to pull up

Asset Inventory RFID Conversion

Pros

FlowTrac customized their program to work for our organization. With their help, we have taken a very time consuming process and minimized the effort needed to account for our schools inventory. We have achieved accuracy and efficiency in a process that was the largest source of frustration and anxiety for our staff.

Cons

They use JIRA for communication. This is an effective tool for tracking projects, but it was a little more difficult to express what needed to be customized.

We made it fit our company

Pros

Really like the flexibility and custom ability of the Flowtrac software.

Cons

I was putting in a lot of request for new work and it took a bit to get enough people on my project.

Conversion Wasn't a Nightmare

Pros

Quality product, easy to use, knowledgeable personnel that you feel they know you and your business

Cons

Have not always been successful using the support ticket system

Say "Yes" to FlowTrac

Pros

I love this software for inventory management. It's easily customizable and very user-friendly. Their are many great features for all company types and the support team is wonderful.

Cons

I've dealt with a little bit of lagging and a glitch or two, but for the most part FlowTrac's overall software is great.

User-friendly system and speedy customer service

After months of working with FlowTrac to build our registration system for The Salvation Army's Angel Tree Program, we are extremely pleased with the final results. The system is user friendly, all-inclusive of everything we need, and leaps and bounds above our previous system. The program saved us so much time and energy and our stress levels were significantly decreased during Angel Tree season! The team at FlowTrac constantly gave us peace of mind whenever we were concerned about various aspects of the system and made sure everything functioned as needed, even when there were tight deadlines. They were quick to offer suggestions to improve the site and were eager to make the system the best it could be. All in all, FlowTrac and the system they created met our high expectations and we would gladly recommend other companies to work with them as well.

FlowTrac Inventory tracking software

Pros

Flexibility and robustness. The product can easily be customized to fit your specific needs and give you all the inventory tracking information you need to manage movement and status.

Cons

Not to be too biased but there in nothing to dislike.

Great Cloud-based Inventory Tool

Tim Plastics makes approximately one million bottles every day ranging from 1 ounce to 2 gallon. The rapid growth of our business had overwhelmed the ability of our existing systems to keep-up. We needed a system to manage order entry, production, inventory, and outgoing shipments at our multiple locations. Since many of our bottles are used for pharmaceutical or food packaging we must maintain very accurate shipping records and provide detailed paperwork. Flowtrac gives us the ability to track orders, production needs, inventory, and outgoing shipments. The system generates all the detailed paperwork required for any shipment. We are able to know exactly where every bottle we produce has been shipped. The data on Flowtrac also allows us to track customer trends and better understand where our business is going.

Versatile Product & Good Value For Mid-Market

Pros

Flexibility of the platform and customer support team on discussing new changes.

Cons

Time to completion for individual tasks depending on staffing availability. The help system is not well-developed and need to learn through webinars and sessions with FT staff or on your own.

Custom development and implementation of comprehensive business operating system

Flowtrac has always delivered on all commitments and, as our business has grown and evolved, allowed us to customize new solutions to further grow our business. Flowtrac's expertise in inventory, bar code and mobility solutions has benefitted our company with efficient implementation of a top-notch and scalable backroom operating system including inventory management, tracking, fulfillment, accounting and reporting. Our company is highly responsive and able to take on new customer opportunities with confidence knowing we have outstanding IT and development resources from Flowtrac.

Long time customer

Our company has been with Flow since 1996 and we have referred them to several of our customers. They continue to grow and change as we continue to grow and change. Their custom work puts them many steps ahead of the other software programs developed for our industry. Flow has never failed to produce the programming to handle our issues as we have grown, and makes suggestions for improvements that prove to be invaluable. I would refer Flowtrac to a customer or friend without reservation.

Easy to access multiple screens/modules

This software is great! You are able to access so many programs with a click of a button. Orders are linked from beginning to end. End of month processing takes minutes vs hours. Highly recommend this software/company. You will not be sorry!!!

Fast, easy, and friendly !

System works great, sales on my end is much easier. I have good history at my fingertips. I like the traceability when customer calls in, all info is ready and available in seconds.