so many features, fair pricing and great customer service

Pros

Everything can be customized based on your business. User interface is so easy to learn. It has so much features and that's why it may look complicated at the beginning however support team make sure you are up and running quickly. This company takes customer feedback very seriously and improving their software based on feedback. I get emails almost every week for new integrations and features and they even added new feature to make the software even more user friendly speficially for ecommerce businesses. Even though I provide 3PL services, my background is coming from ecommerce so since I always used ecommerce multichannel inventory sofftwares I needed certain features to feel comfortable and run business faster. Account manager and one of their developer scheduled meeting with me, listened my suggestion for 15-20 minutes to make sure they understand whats needed and they coded what I needed less than 2-3 weeks.

Cons

I would have said that it may not be fit for smaller ecommerce businesses until few weeks ago but now I really don't see any negative side of this software after all the new features they added in last couple weeks. Support alone worth more than what you will pay.

Advanced functionality for E-commerce Fulfillment

I've implemented and have been using LA WMS in our e-commerce fulfillment operations. I implemented LA WMS in my previous jobs in 2 different 3PL - fulfillment companies.

Pros

It's a highly configurable and adaptable solution. It can manage fulfillment operations for various products such as food and beverage, electronics, apparel and fashion. You can setup new operations super fast and easily.

Cons

They could have a BI tool within the application. But they added it last year and it's super cool.

One of a KIND.

Running my daily ops a lot faster, Centralizing all my operations from various startups, a very customizable platform and a one of a kind customer service.

Pros

Since the moment i got started on LA, a lot of features made me realize that it is in fact the best software for my company since it has all the features and more for me to run my business efficiently. From the amazing customer service, to the personalized training & software building to fit my EXACT needs, to the continuous customer service to ensure a successful implementation and use of the LA. Altogether, LA allowed me to centralize all my operations (from using multiple software, to now using only one), and run my operations for multiple startups ALL IN ONE.

A big Thank You to the team for being beyond helpful & resourceful, and continuously helping me successfully implement LA.

Cons

To be honest, there is not much about this software that i did not like. Everything about it is great and it fits my business needs perfectly. Maybe the only thing that i did not like was how long it took ME to get perfectly used to it and run my daily ops a lot faster. But after using the software for few weeks, i am getting a lot better.

The Most Flexible SCM System in the Market

Our inventory has became very accurate. Increase in sales due to 99% shipping accuracy. Logiwa is our central hub to all platforms.

Pros

It is the perfect inventory management system for our business. Support is prompt and reliable. Our process around the warehouse has become very efficient and easy to use. Once you understand the software, you can customize the process to meet your needs.

Cons

Very Minor bugs that get resolved when you contact support.

We've tried the most, and are sticking with Logiwa

Pros

We've have used quite a few solutions before like Shiphero, iTracker, 3pl central and few other 3pl (WMS) / Order management software.

Unlike others we’ve used before, Logiwa offers the features that are essential to run a business included in their solution.

Pricing is by far the best, literally fractions of what we have paid to previous solutions. Implementation was smooth, they have made few modifications on billing and customer pricing modules as per our pricing model. Very responsive and knowledgeable staffs working at their IT dept.

Cons

Certain features need minor modifications to make it easier for the users.

We chose Logiwa for it's functionality, we rave about the Company because of support

The system has helped us streamline our business and keep us organized. We can't share enough about the communication and support that comes along with partnering with Logiwa.

Pros

The functionality and connectivity to multiple platforms. We also have used the help resources quite a bit as we learned the system, and they are very straightforward. We've had a lot of questions while using the system and the support team is always responsive and thorough.

Cons

There was an adjustment period while learning the system. Warehousing and fulfillment was a newer business unit for us and the ins/outs of WMS and the interface took time to learn.

Customer Service

Everything we were looking for in a software package Logiwa has provided. All you have to do is ask them and they get on it right away. Awesome!

Pros

What I liked most about the software was how well the folks at Logiwa worked with us to help us with our particular needs. Not every customer is the same but they really tried, and succeeded in getting things done for us.

Cons

Nothing. We have not found a single problem anywhere in our dealing with Logiwa.

Very happy with Logiwa. Support is very fast and effective, and the software works as expected.

Pros

Easy to use. Once we make a process it just works. Built-in integrations are easy to set up. They're continually making the software better. Lots of functionality at a great price.

Cons

New custom integrations took a little longer than expected. Occasionally new software updates require minor process changes.

B2C Inventory management and Order Fulfillment

Pros

designed for B2C omnichannel, offered on cloud, no need for capex, superb customer support, easy to configure, user friendly.
We manage our inventory and fulfill orders for multiple channels using LA WMS. We managed to implement it with almost no internal IT involvement.

Cons

demand planning would be nice to have in the software

My Logiwa

As a general Statement i can say that with Logiwa Development Team we almost cover 90% from our , High software demands .

Pros

The Software support almost any process you like

Cons

Mobile App Operation need to be Upgrade soon

Working with Logiwa tech support is awesome.

Increase our sales.

Pros

No limitations, program to your needs, easy to navigate and friendly user. iCloud based and 24 hours working, no downtime since I've been with Logiwa.

Cons

Having difficulty of syncing qty in all platforms. We have some hiccups on some other platforms that we can not sync qty until now.

Logiwa software

The overall experience with Logiwa was good. Their customer support is quick to respond to any and all assistance you may need.

Pros

The Customer support and the ease of use for this system make it a plus.

Cons

Some steps seem like they could be more streamlined.

This is super awesome!!!

Pros

This software is super easy to learn, and the technique support always online, reply your every single Email within 10 minutes, and provide solutions right away.

Cons

Clean website, and easy to set up your business.

Oustanding Service

Outstanding.

Pros

The Logiwa team had COMPLETELY catered to my every business need, and build the software to coincide with every aspect of my business.

Cons

It is a bit complicated to use initially.

Implementations has been a Nightmare!

Pros

The pricing is what made us decide to go with Logiwa, but it seems to be too good to be true.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten." -Benjamin Franklin

Cons

They do not have a customer service phone number and any support you need must be done through email. We have spent the last 3 months trying to go live with the software but we cannot get in touch with our Support rep to train us properly on how to use it. There is NO Documentation or Tutorials to refer to. The UI is confusing and usability is unorthodox (Having to hit "Enter" to get a dropdown menu to work). I could tolerate the UI if we could simply get it to work, but we have had no such luck. Please disregard all other reviews on this website because I cannot believe they are legitimately from users of the Logiwa software. I'm sorry Logiwa, but this is a nightmare I cannot wake up from.
IF WE COULD GET ANY USABILITY OUT OF THE SOFTWARE I MAY BE WILLING TO CHANGE THIS REVIEW... but until then business deserve to know.

We are able to see the performance of our Warehouse with LA WMS

Pros

They are working like a business partner. They understand our needs well and act immediately.

Cons

they have other customers :) You need to spend some time for performance optimisation through the end of the Project timeline.

logiwa review

Overall it is a good experience, hopefully with time we get to be more fluent with it.

Pros

It's the platform is aesthetically pleasing, and it has a lot of robust functionality. For the most part it is intuitive and easy to use

Cons

some of the functionalities for shipping are limited, or could be more streamlined like shipstation's shipping interface. Some things are hard to understand the use of.

A pleasure to work with the Logiwa Sales and Service Teams

Pros

The flexibility to integrate into the platform from external resources. The sales and support teams are very easy and responsive to work with. Once we fully utilize the system I believe we will see the full benefits.

Cons

Error messages are not very descriptive. The interface could use a bit of polish. API documentation needs to be a bit clearer.

Great Foundation, Just Needs Tuning

One of the absolute best support teams I've ever worked with. They can build of fix anything you need very easily. With that said it's clear the software has a lot of layered solutions custom built for various clients and the overall UX doesn't feel cohesive, it feels more like a lot of great tools that have been layered on top of eachother

Pros

The underlying data architecture is well thought out

Cons

The UI is not as intuitive as it should be for a modern software platform. General Nav is clunky and not streamlined at all

There are little bugs here and there that drive me crazy. Should be simple fixes but just lost of little error messages and the software isn't very forgiving.

All customers share a single database in a multi-tenant architecture.

LA WMS for Order Fulfillment

We are using LA WMS for 4 years in multi client multi warehouse environment. It is easy to use and there are a lot of built in functions. It is web based, easy to integrate and configure. I recommend it for all in order fulfilment operations in online and retail.