Logiwa WMS Software

Pros

Everything can be customized based on your business. User interface is so easy to learn. It has so much features and that's why it may look complicated at the beginning however support team make sure you are up and running quickly. This company takes customer feedback very seriously and improving their software based on feedback. I get emails almost every week for new integrations and features and they even added new feature to make the software even more user friendly speficially for ecommerce businesses. Even though I provide 3PL services, my background is coming from ecommerce so since I always used ecommerce multichannel inventory sofftwares I needed certain features to feel comfortable and run business faster. Account manager and one of their developer scheduled meeting with me, listened my suggestion for 15-20 minutes to make sure they understand whats needed and they coded what I needed less than 2-3 weeks.

Cons

I would have said that it may not be fit for smaller ecommerce businesses until few weeks ago but now I really don't see any negative side of this software after all the new features they added in last couple weeks. Support alone worth more than what you will pay.

Pros

The pricing is what made us decide to go with Logiwa, but it seems to be too good to be true.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten." -Benjamin Franklin

Cons

They do not have a customer service phone number and any support you need must be done through email. We have spent the last 3 months trying to go live with the software but we cannot get in touch with our Support rep to train us properly on how to use it. There is NO Documentation or Tutorials to refer to. The UI is confusing and usability is unorthodox (Having to hit "Enter" to get a dropdown menu to work). I could tolerate the UI if we could simply get it to work, but we have had no such luck. Please disregard all other reviews on this website because I cannot believe they are legitimately from users of the Logiwa software. I'm sorry Logiwa, but this is a nightmare I cannot wake up from.
IF WE COULD GET ANY USABILITY OUT OF THE SOFTWARE I MAY BE WILLING TO CHANGE THIS REVIEW... but until then business deserve to know.

Outstanding.

Pros

The Logiwa team had COMPLETELY catered to my every business need, and build the software to coincide with every aspect of my business.

Cons

It is a bit complicated to use initially.

Everything we were looking for in a software package Logiwa has provided. All you have to do is ask them and they get on it right away. Awesome!

Pros

What I liked most about the software was how well the folks at Logiwa worked with us to help us with our particular needs. Not every customer is the same but they really tried, and succeeded in getting things done for us.

Cons

Nothing. We have not found a single problem anywhere in our dealing with Logiwa.

As a general Statement i can say that with Logiwa Development Team we almost cover 90% from our , High software demands .

Pros

The Software support almost any process you like

Cons

Mobile App Operation need to be Upgrade soon

The system has helped us streamline our business and keep us organized. We can't share enough about the communication and support that comes along with partnering with Logiwa.

Pros

The functionality and connectivity to multiple platforms. We also have used the help resources quite a bit as we learned the system, and they are very straightforward. We've had a lot of questions while using the system and the support team is always responsive and thorough.

Cons

There was an adjustment period while learning the system. Warehousing and fulfillment was a newer business unit for us and the ins/outs of WMS and the interface took time to learn.

The overall experience with Logiwa was good.
Their customer support is quick to respond to any and all assistance you may need.

Pros

The Customer support and the ease of use for this system make it a plus.

Cons

Some steps seem like they could be more streamlined.

Pros

The flexibility to integrate into the platform from external resources. The sales and support teams are very easy and responsive to work with. Once we fully utilize the system I believe we will see the full benefits.

Cons

Error messages are not very descriptive. The interface could use a bit of polish. API documentation needs to be a bit clearer.

Pros

Easy to use. Once we make a process it just works. Built-in integrations are easy to set up. They're continually making the software better. Lots of functionality at a great price.

Cons

New custom integrations took a little longer than expected. Occasionally new software updates require minor process changes.

Running my daily ops a lot faster, Centralizing all my operations from various startups, a very customizable platform and a one of a kind customer service.

Pros

Since the moment i got started on LA, a lot of features made me realize that it is in fact the best software for my company since it has all the features and more for me to run my business efficiently. From the amazing customer service, to the personalized training & software building to fit my EXACT needs, to the continuous customer service to ensure a successful implementation and use of the LA. Altogether, LA allowed me to centralize all my operations (from using multiple software, to now using only one), and run my operations for multiple startups ALL IN ONE.

A big Thank You to the team for being beyond helpful & resourceful, and continuously helping me successfully implement LA.

Cons

To be honest, there is not much about this software that i did not like. Everything about it is great and it fits my business needs perfectly. Maybe the only thing that i did not like was how long it took ME to get perfectly used to it and run my daily ops a lot faster. But after using the software for few weeks, i am getting a lot better.

Increase our sales.

Pros

No limitations, program to your needs, easy to navigate and friendly user. iCloud based and 24 hours working, no downtime since I've been with Logiwa.

Cons

Having difficulty of syncing qty in all platforms. We have some hiccups on some other platforms that we can not sync qty until now.

easy to use, very good people to work with.

Pros

Customizable, reliable, no issues. The flexibility to adapt to our business is very good. We will be utilizing the e-commerce function soon.

Cons

Some terminology and Icons could be improved. The graphics and colors on the screen could be better also.

I've implemented and have been using LA WMS in our e-commerce fulfillment operations. I implemented LA WMS in my previous jobs in 2 different 3PL - fulfillment companies.

Pros

It's a highly configurable and adaptable solution. It can manage fulfillment operations for various products such as food and beverage, electronics, apparel and fashion. You can setup new operations super fast and easily.

Cons

They could have a BI tool within the application. But they added it last year and it's super cool.

Advice to Others

Have someone dedicated for the management and administration of the system. Not necessarily a technical person. But having someone dedicated will give you the option to continuously improve your operation. The solution offers the functionality to measure and improve the current operation.

Easy-to-configure, in-depth functionality, capable of responding to various industries, top notch in retail and e-commerce, very knowledgeable team of supply chain engineers

We are using LA WMS for 4 years in multi client multi warehouse environment.

It is easy to use and there are a lot of built in functions. It is web based, easy to integrate and configure.

I recommend it for all in order fulfilment operations in online and retail.

Pros:
-Easy to implement, easy to use, significantly better results, agile team

Cons:
-A few trends are not in there yet, such as deep learning and integration with tools like Google Glass, but I hear that are coming soon.