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Supported Operating System(s):
Web browser (OS agnostic)About Logiwa
Logiwa is a cloud-based solution that offers inventory management and order fulfillment for wholesale, retail, e-commerce and third-party logistics businesses.
Logiwa enables users to execute picking, packing and shipment real time. Additionally, users get real-time batch picking and cluster picking options. Users can scan barcodes with scanner guns and smartphones through mobile applications.
Logiwa syncs inventory across channels, so users can avoid overselling. Users can push available inventory without reserving items exclusively for certain sales channels. Users can set up user-defined rules and algorithms for inventory stocking.
Logiwa provides integration with various applications including Shopify, Magento, Amazon, eBay, Walmart, FedEx...
Purchase order
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2018
Hakan from NEX Worldwide Express, Inc
Company Size: 11-50 employees
Industry: Warehousing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
We've tried the most, and are sticking with Logiwa
Pros
We've have used quite a few solutions before like Shiphero, iTracker, 3pl central and few other 3pl (WMS) / Order management software. Unlike others we’ve used before, Logiwa offers the features that are essential to run a business included in their solution. Pricing is by far the best, literally fractions of what we have paid to previous solutions. Implementation was smooth, they have made few modifications on billing and customer pricing modules as per our pricing model. Very responsive and knowledgeable staffs working at their IT dept.
Cons
Certain features need minor modifications to make it easier for the users.
Response from Logiwa Corp
Replied May 2019
Thank you for your review Hakan! We look forward to a longlasting partnership with NEX Worlwide Express and will keep improving our platform.
November 2020
Doug from NSD
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Great Software for Stocking / Warehouse Management
The implementation with [SENSITIVE CONTENT HIDDEN] (our implementation Consultant) was great. She was very patient and made sure we had all the kinks worked out. We launched pretty quickly and she was exceptionally flexible with our short turn around time. The web based training was incredibly well put together and I think because of the extra effort she put in, we were successful on day one.
Pros
I like the mobility of the product. It works great on any type of device (mobile app and web platform). The software is quick, responsive, and very robust for the price.
Cons
There is nothing to that comes to mind that I dont like about Logiwa. Overall, its a great product. I am sure with time, it will become even more robust as they add valuable functionality.
Reasons for Choosing Logiwa
Cost and implementation are the main reasons we went with Logiwa. We have not been disappointed with our selection.
December 2020
Jai from Hat and Beyond
Company Size: 11-50 employees
Industry: Apparel & Fashion
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Sophisticated and integrative system with extremely helpful onboarding team
Logiwa has the most variety of online marketplace integrations and able to provide/retrieve inventory feeds from these marketplaces in real-time. We were able to: set up return process, set up picking algorithm (e.g. order based, single item, etc.) and assign to authorized user, find the best price for all registered carrier, customize different data fields (e.g. item), handle bundles/kits, track inventory based on bin, and manage purchase orders sent to vendors, among many other functions that we require.
Pros
Logiwa had all features that we required and the onboarding manager went above and beyond to explain, customize, and set up the sophisticated system to fit all of our needs. Logiwa's support team is also great with consistent follow-ups and having jobs done.
Cons
One thing I would say is the Logiwa's interface that is not too focused on the user experience. As someone on the system implementation side, I clearly understand the logic behind it, but I also admit that it is not too intuitive. For instance, users are accustomed to the search results when clicking an option from the menu, but the Logiwa system requires a search query (with optional filter function) before displaying the results. Icons are also not too intuitive.
Reasons for Switching to Logiwa
I cannot state which product I switched from, but we switched because we needed a more complex system to fulfill high-volume orders.
November 2020
Steffi from Local Eclectic
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
November 2020
It's cheap.... and it shows
It's been very poor working with the customer serivice team. They have Customer Account managers and they are great but you do not keep them, you have to use a ticket system where they will try to shrug off that anything is wrong, and won't look into anything precisely without you asking, and if you do not know their internal lingo, they will just tell you, you are wrong and not do anything. It feels very much like they do not read the tickets, most of my tickets even for simple things are about 20 back and forths. It's cheap, I like that, they nickel and dime for reports but that part I'm ok with, but the customer service time it takes and quality of service given makes me say do not waste your time. Changing systems is a pain, so we're here through holidays but we will see after that. They say they are built for growth but I can't imagine staying here if the company keeps growing.
Pros
When it works, it works quickly enough and is inexpensive
Cons
The customer service won't try to fix your problems until you really kick up a stink. It feels like there's a communication gap but I think they just don't want to. They ask you for the solutions and will gaslight you saying nothing has changed, you must have messed up your configuration that you don't even have access to. It's unstable, last Black Friday it was down for about 4 hours. They use a one size approach, so there's some sort of sharing, so changes another customer makes can affect your settings. Our barcodes being printed for example will change because of another customer and then we need to write in for them to be fixed, and the response times over the last year have doubled. When we launched since they did a reset after testing none of our customization was there anymore and it took WEEKS to fix. We were not able to upload or create items.
Reasons for Choosing Logiwa
[SENSITIVE CONTENT HIDDEN] husband picked it, I believe cost, and he liked that it was located in Chicago, hoping the Customer Service would be operating our same hours and quick to reply.
Reasons for Switching to Logiwa
I was not part of it, I believe it was pricing, speed and they are international so limited Customer Service. There was a promise of much quicker repsonse times when we signed up with Logiwa than we are currently receiving.
November 2020
Steve from Cosic
Company Size: 51-200 employees
Industry: Warehousing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Excellent Implementation support from Logiwa
My implementation specialist has been very helpful and patient with me, this really helped getting the system implemented and ensuring a continued use from our company.
Pros
This software offers everything you would need to sustain a large 3PL operation.
Cons
This is not as user friendly as I would have hoped, some terms are confusing to understand.
Reasons for Choosing Logiwa
We interviewed several different WMS providers and I felt that Logiwa was the most intuitive of them all. Price point was something I could live with as well. While Logiwa was not the cheapest I felt that it offered the most for the price point.
Reasons for Switching to Logiwa
We needed a more robust system capable of handling the demands of our growing company and customer base.