About ShipMonk

ShipMonk is a cloud-based inventory management solution designed for startups, e-commerce businesses, subscription box companies and crowdfunding campaigns. Features include multi-channel management, warehouse management, kitting, forecasting, reporting, analytics, barcoding and more.

ShipMonk’s multichannel e-commerce fulfillment service features returns management and custom packing procedures. The solution helps users strategize, plan and execute their retail fulfillment strategies and provides them with various B2B fulfillment capabilities such as customized labeling and packing lists, EDI compliance, cross docking and multi-retailer support.

Additionally, ShipMonk offers users subscription box fulfillment, crowdfunding, flash sales and Amaz...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

74 Reviews of ShipMonk

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(52)

52

4 stars

(8)

8

3 stars

(6)

6

2 stars

(2)

2

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 74 results

January 2019

Corey from Jetblack

Verified Reviewer

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Easy to use

Pros

I used ShipMonk to help jumpstart a small business. Their team was super helpful in getting me up and running, and things were pretty seamless. They also gave me plenty of advice (for free) around marketing, operations, and ways to possibly expand into new markets. I found their pricing pretty reasonable, too. All in all I'd recommend them.

Cons

Their billing platform is somewhat immature, but they've been making improvements to it over the last year or so.

February 2020

David from DPB, LLC.

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

2+ Years and Going Strong

They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

Pros

Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.

Cons

I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.

Reasons for Choosing ShipMonk

Their software was much better than everything else on the market and their prices were reasonable. I'm sure there are cheaper options out there, but the small percentage more if worth the added value (if you value technology).

Reasons for Switching to ShipMonk

I've used two fulfillment centers before Shipmonk and neither have come close to what Shipmonk offers. The UI is simple but provides all the data needed to manage my orders (i.e. put them on hold, move inventory, etc.).

December 2020

Chris from Hudsun Media/Returning The Favor

Company Size: 11-50 employees

Industry: Media Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Must use Fulfillment site!

From inception to now, Shipmonk has delivered. Literally and figuratively they have been there for me. I have no technical skills and Shipmonk worked patiently with me to make sure my inventory was ready for opening day.

Pros

The software is super easy to install and comprehend. The functionality is simple yet detailed. Shipmonk found a great to implement all my needs in one easy work space.

Cons

There aren’t many settings available for custom view.

Reasons for Choosing ShipMonk

Shipmonk customer service and easy navigation of their site made it easy for me to choose them

September 2020

Jeremy from ioLIGHT

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

September 2020

You get what you pay for, a low-price for a low-quality.

Poor quality of service with perpetually apologizing and excuses coming from a nice and responsive customer service team. Low-cost so it's easy to start up, but you pay over time with their nickel and dime pricing model. I suggest you find a different provider.

Pros

The price, there is no upfront cost--so if you are just starting up and need to be cost-effective this is a solution. (but not a great solution)

Cons

The opportunity cost of working with a more qualified operation makes it not worth the savings... I have had countless problems, and they simply are not getting better. They simply are not equipped to handle all the business they have. I think the most obvious problem is that while you are not charged up front, you are nickle and dimed every step of the way, they charge way too much for boxes...it's literally 200% upcharged (and they almost force you to use them) and every pick (includign the same SKU from the same box) is just overcharged. They are making their money back over time, and while you don't pay up front you pay with every issue and delay. We are constantly falling behind in dates, it takes days to get even a single unit shipped...and even then it's too late to make changes. We had a wholesale order that required a master carton to be shipped exactly as is, and it took over a week to get their team to move that! So it's not three weeks late... I suggest if you have the ability to work with another operation do it.

Reasons for Choosing ShipMonk

Shipbob would not let us ship the batteries in our units at volume... but we wanted to go with them.

December 2020

James from PJ KABOS

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Top-notch partner

Pros

Great customer support and easy to use software. Flexibility with orders and special projects.

Cons

All was good. I can not say there is something that I can write as a negative.