About MSP RMM

MSP Remote Monitoring & Management (MSP RMM) by Solarwinds is a cloud-based network administration solution designed to help large and midsize businesses manage their IT network needs. On-premises deployment option is also available.

MSP RMM features 'Active Discovery' which provides visibility of all active and inactive devices on the client’s network. The issue reporting module of the solution allows users to view issues with devices connected to the client’s network. With the help of a patch management tool, network administrators can deliver software updates and bug fixes to all connected devices.

MSP RMM features integration with ServiceDesk which helps network managers deliver service and support to the network users within the M...


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Supported Operating System(s):

Web browser (OS agnostic)

67 Reviews of MSP RMM

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(36)

36

4 stars

(26)

26

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 67 results

March 2020

Derek from Kloud9 IT

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

March 2020

SolarWinds RMM (formerly N-Able) is a great RMM tool

Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

Pros

Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

Cons

Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

Reasons for Choosing MSP RMM

SolarWinds is a great RMM tool and can be linked nicely with Connectwise Manage. ConnectWise pushes hard to force the linking of Control, which makes this a difficult decision.

September 2020

Chris from South Texas Oilfield Solutions

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

A decent mix with different tools

Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.

Pros

Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

Cons

They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

Reasons for Choosing MSP RMM

cheaper and felt like they would be easier to work with getting training, etc.

December 2019

Marcio from Highroad Computers Inc (dba DOIT CONSULTANTS)

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2019

Nice to have all your customers in one place

Customer service is hard to reach and slow to respond

Pros

The fact that I have all my customer computers in one place

Cons

Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

Reasons for Choosing MSP RMM

More complete and mature... But COMODO continues to evolve and it's free!

Response from SolarWinds MSP

Replied December 2019

We're sorry to hear you've experienced some challenges with customer service as we always strive to deliver the best service experience possible. This obviously wasn't what you experienced and that's troublesome. We will reach out to you shortly to hopefully assist you further.

July 2019

Javier from Dataworks

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2019

You don't need to spend more money elsewhere

Pros

The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

Cons

The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

October 2019

Danny from Commercial Catering Spares Ltd

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Amazing remote manamgement software

Pros

I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

Cons

The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.