About Verizon Connect

Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps with smart clustering helps businesses manage fuel costs, provide accurate ETAs, keep tabs on equipment with asset tracking, and oversee a mobile workforce with vehicle tracking. Verizon Connect Reveal includes GPS tracking, high-resolution maps, fuel consumption management, asset tracking, customizable dashboards, performance analytics, and more. With integrated fleet tracking, fleet operators can view all drivers on a map and automatically detect driving behavior such as harsh braking, quick starts, hard morning, and additional vehicle mi...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

680 Reviews of Verizon Connect

Average User Ratings

Overall

3.24 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(192)

192

4 stars

(164)

164

3 stars

(93)

93

2 stars

(64)

64

1 stars

(165)

165

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 680 results

May 2018

User Profile Picture

Cindy from ELEVATED SERVICES, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

It's one of the best purchases our company ever made.

We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pros

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Cons

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

September 2020

Heather from jck

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

amazing!

It has been very good, overall it was easy to use and have not had a problem with the service so far.

Pros

Extremely easy to use, Granular functionality for alerts personalizable dashboards, Great monitoring features.

Cons

Long contract periods, this service is actually quite expensive. I wish there was some type of price break, Must install system yourself.

Reasons for Choosing Verizon Connect

It just had a update and we wanted to try it out for ourselves.

March 2021

Melanie from Hays Rental & Sales, Inc

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

March 2021

Not the greatest...

For the price you pay, it is not very user friendly. Your account manager or support person that is supposed to help and provide support along the way changes constantly and they cannot keep up with your needs.

Pros

Has lots of features and they promise you it will do anything you want it to.

Cons

Difficult to use and customer service and online training is not helpful.

Reasons for Choosing Verizon Connect

We already had phone service with Verizon.

June 2019

Shawn from The Wagner Companies

Company Size: 1,001-5,000 employees

Industry: Paper & Forest Products

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

June 2019

We Cried out for Help a Long Time

Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.

Pros

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

Cons

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

Reasons for Choosing Verizon Connect

We chose to leave Verizon, and went with a different supplier, so we could stay in compliance. Verizon could not provide us a cable for a 2019 Kenworth. We are only allowed 8 days paper, not 8 months.

Reasons for Switching to Verizon Connect

Verizon bought Fleetmatics, we didn't get a choice.

February 2021

Tanya from Alpha Comfort Control

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2021

Tracking app

It is a great cost cutting software for business in which there employees are travelling because you can know where they were and how much time they spent on each jobs.

Pros

It is a great tracking app for your employees. You can install the device in the employees car and it will track their location for each and every time of the day. It will not just only tell the location of your vehicle but will also notify if they are speeding or if they are sitting in the car for long time and are not travelling. You just have to log in to your account, select the vehicle you want the location for and select the date and you have all your data.

Cons

The customer support for the software is not so good. You have to call them and the waiting times are generally long.