CharityTracker vs Prevail Case Management

There really isn't anything I dislike other than sometimes it can be slow between screens.

How complex it is for new staff to learn, but I suppose there isn't really any avoiding that with such an in depth system.

There are a few glitches here and there and it crashes sometimes, but for the most part we are very happy using Prevail.

There really aren't any cons. The only thing I would want is for it to communicate with more outside software such as our fax machine to do automated faxes.