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About bxp software
bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized individually or combined to create a multi-functional solution. These modules include contact center management, customer service and support, help desk, and eLearning.
Because it's a cloud-based system, users can check on client data, look over campaign results, or review team performance from anywhere with an Internet connection; mobile devices are also fully supported. It allows users to record and map their client's requirements and identify buying patterns. The contact center management feature allows businesses to categories and store their client details in an organized manner and run targeted campaigns as per geography, demography, age, buying behavior and more.
bxp software can be utilized by midsize companies in a variety of industries, including banking, education, healthcare, utilities, and more.
5 Reviews of bxp software
Average User Ratings
Overall
4.20 / 5 stars
Ease-of-use
4.0
Value for money
3.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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Showing 1-5 of 5 reviews
August 2017
Absar from Mercure
Company Size: 201-500 employees
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
August 2017
Good product
Overall it's a good software.
Pros
It has many features and functions. Covers pay role, end of services. Calculations are great. Price is also okay.
Cons
Because of the so many functions, it makes the application quite complicated for a normal user. Price is okay but I have seen lower price software similar to this.
November 2017
Ahmed from Human Relief organization
Company Size: 2-10 employees
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2017
Very nice practical
V good nice and affordable
Pros
Not much effort needed to install and run software. Easy to understand and manage it. Easily communicable
Cons
Need more improvement in terms of usage. Should have more nice features and live interactive support b present all times
May 2015
Ashling from Eircom
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2015
We have been using bxp for many years now. The key selling point for this product is the ease of use
Pros: * easy to use (especially if you are not techie) * adapts to your business needs * can be customised * minimum training required for staff * exceptional assistance from bxp team Cons: * none We used this tool for both front and back office transactions which enables us to assist our customers quicker whilst gathering customer data to build up our database.
May 2015
Anthony from One4all
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2015
Easy to use and very flexible/adaptable with pro active customer service
I find the software very easy to use, since starting to use this we have developed a number of our own modules. We have had support from all the staff at every level and they actively seek to help us at every step. The 'never say no' attitude is refreshing and has encouraged us to develop this into every section in the company.
May 2015
Asa from One4all
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
May 2015
bxp sorftware
We have been using bxp for over 6 years and have found the software to be very adaptable to all our requirements over the years. The system is very user friendly but should you have any queries the team at AllnOne are always available to help out. The software is always been updated with new additional tools and modules.