Litmos Software


 

Litmos is a cloud-based continuous learning platform that unifies learning management, the extended enterprise, prepackaged content and a content management system to meet organizations’ training needs.

Litmos is SSAE 16 SOC 1 Type 2 and SOC 2 Type 2 certified. The platform’s open API architecture and prepackaged connectors enable organizations to connect Litmos to their ecosystem. The user interface is consistent across devices, which helps organizations to engage their mobile workforce.

Litmos provides an interface where trainers can directly import content into the application, as well as build courses, assign courses and track the progress of learners. The application is AICC, SCORM, xAPI and Section 508 compliant.

Litmos allows freelancers to monetize courses using pre-packaged e-commerce features or set up an online selling platform using Shopify integration.

 

Litmos - Learner home page
 
  • Litmos - Learner home page
    Learner home page
  • Litmos - Admin home page
    Admin home page
  • Litmos - Analytics home page
    Analytics home page
  • Litmos - Login analytics
    Login analytics
  • Litmos - Learner home page 2
    Learner home page 2
  • Litmos - Mobile screen
    Mobile screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

210 Reviews of Litmos

 

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Software Advice Reviews (73)
More Reviews (137)

Showing 1-20 of 73

Roland from Nickel Keynesbury
Specialty: Banking
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

UNIQUE LEARNING MANAGEMENT SYSTEM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

fantastic cloud based learning management software. very Flexible and very easy to use.its ability to generate quick report is top notch. Affords you the ability to engage with learners as well as track track their progress.

Cons

Not much i don't like. occasional Log in difficulties and some buttons not working. aside this would highly recommend this program because it has been very successful implementing this program in my organization.

Review Source
 
 

Karen from Adaptive Insights
Specialty: Software / Technology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

Looks great and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We looked at over 40 LMSs and we're very happy with our decision to go with Litmos.

Pros

User friendly, not complicated, looks good, customers and end users have had a great experience. Easy to set up learning paths and courses.

Cons

Reporting needs to be much more robust. Our previous LMS, though it was horrible, surprisingly had a great reporting feature.

Review Source
 
 

Danielle from insurance
Specialty: Insurance
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Litmos worked for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we were happy with Litmos until our business need expanded

Pros

Our organization enjoyed how easy it was to implement as well as use the software from both an admin and learner perspective.

Cons

I wish their customer support had been more responsive. I was looking for a feature or option for multiple domains and never received an answer. I also wish the reports had more customization options.

Review Source
 
 

Angela from Lions Clubs International
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Great, user-friendly system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just like with WYSIWYG design tools, simplicity sometimes comes at a price. The knowledge-base and support team has been great to work with so far. For anyone considering a purchase, I would recommend that you devote a lot of time to detailing your use case and ask for proof of concept prior to signing just to ensure the functionality you are looking for is all here. For those organizations with only one language, you'll be hard-pressed to find a system that's easier to deploy.

Pros

This system is very user-friendly and straightforward to get up and running with. It comes with a lot of great features, options for automating complex processes, and publishing content in it is a dream. Everything launches in-frame, so there is no need to explain to your users how to shut off their popup blockers, it looks beautiful on mobile browsers, and it's just generally fun and easy to use.

Cons

Although we are still very much in the learning and setup phase of our implementation, Litmos's ability to support content and team structures in several languages seems more like a work-around than a product designed to support a multilanguage environment. I know they're working on enhancing multilanguage support and functionality, but it could be better.

Also, I wish you could easily rearrange the team structure.

Review Source
 
 

Izabela from Legacy.com
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Good for what we need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to use and to update. Our employees seem to have no issues logging in and taking the courses.

Cons

There are occasional code changes. This causes an issue for us sometimes, but we call and get it fixed.

Review Source
 
 

Elizabeth from Wallenstein Feed and Supply ltd
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Exceptional learning management system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like the ease of use and the ability to design and generate quick reports. Customer service is pretty good too.

Cons

Their help guides all need to get updated. And any downtime with the server or system should be reported as quickly as possible to all customers because it is crucial to their and our business

Review Source
 
 

Andrew from Vivint
Specialty: Software / Technology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Litmos is a big player, though not one investing in innovation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Much like Cornerstone, Litmos is a good LMS with solid performance. However, they are not pushing towards current or future company needs. They have a nice portfolio of recognizable names they are taking care of, but maintaining current clients seems to be more of a focus for them than stretching their capabilities or solving tomorrow's learning problems.

Pros

They have most of the "must-haves" of an LMS, whether for large or smaller companies. They have been around for years.

Cons

They are resting on their laurels? What they can do, they do well, however they don't seem to be looking for ways to improve their product or innovate like some of the new faces in Learning Management.

Review Source
 
 

Kenneth from Visiting Angels
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Excellent Training Platform!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Litmos is amazingly user friendly to record your own content and add it to the platform! We've been able to get everyone on board utilizing Litmos!

Cons

It took us some time to figure out how to structure our content to allow for easy learning and not becoming overwhelmed by it. The platform itself makes it extremely simple once planned out!

Review Source
 
 

Anne from Food Manufacturing
Specialty: Food / Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Litmos Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The communication in between the end user and administrator is very convenient. A very user-friendly and efficient software to use for both consumers.

Cons

No cons for now. I can only say that there's always a room for improvement. Would be glad more for future references.

Review Source
 
 

Sheryl from K08 Sounds
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great for Teachers

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great to use to communicate with students. The ability to upload documents and easily provide feedback streamlines tasks for teachers and the customer service reps are very helpful!

Cons

The reports need to include more features like time tracking and attachable documents for what I am trying to do.

Review Source
 
 

Felix from corporación Estelio
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

with this Software the creation of educational content is fast, agile and simple ..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the look and interface of Litmos, it's fresh, very up-to-date ... for all the complete reporting module, it's exceptional, the whole system works almost as if you were using a tutorial, it's very simple and animated ... I like how easy it is to upload information such as Power Point presentations, videos, recordings and scorm ... the price is very competitive, it has no comparison with other services. The support teams, sales and account management are incredible.

Cons

the integration with other systems is not as efficient, the personalized reports can improve, I feel that they are very limited or difficult to create, some modules of the program are not so intuitive , in the security module, configuring the privileges of the users can cause a bit of confusion.

Review Source
 
 

Andrew from LCE
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Litmos is a good go-to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have found Litmos to be remarkably easy to use. It was a good, modern looking interface. The functionality has given us everything we have needed so far, and recent upgrades have improved it even more. A good bang for your buck.

Cons

They could have more videos and tools for purchase, but they have expanded that since we first started using Litmos.

Review Source
 
 

Emanuela from Wolter Kluwer TAA - CCH Tagetik
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Easy tool for eLearning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Litmos is easy to use, the courses are easy to create and you can customize them using videos, texts, power points, images, etc. Each course can be assigned to groups or users so it is easy to keep control on who is accessing each course. At the end of each course you can create a test with a lot of different options. Reports are very nice and you can see what users are doing keeping control on the results.

Cons

It would be nice to have the option to pull contents from other sources creating in the courses or assessments.

Review Source
 
 

Jenn from Trimble
Specialty: Software / Technology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Great LMS and super user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Dashboard is clean and easy to navigate. Adding/editing/removing/archiving courses, participants and sessions is really easy. UI is updated. Customer service team is prompt to reply. Great for internal or external customer use.

Cons

Reporting could be a little more robust but all in all this is an LMS that I would recommend to others.

Review Source
 
 

Emily from BDMH
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Great learning platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This platform helped us get organized with our new hire process as well as annual mandatory trainings. I was impressed with the ease of use and functionality within the system

Cons

The organization for structure was hard to set up initially. Each employee needed an account made and each manager needed to be assigned their employees. After initial implementation it was so much easier.

Review Source
 
 

Elizabeth from Wallenstein Feed and Supply ltd
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great learning management tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like that anyone can use it. We have users with different roles in the company, some of whom do not have any computer skills. easy for them to log in and do training.I like the user friendly aspect as well as the cost effectiveness of the product.

Cons

There are still some bugs in the system that requires attention and there could be some more additional features that help with user friendly aspect of the LMS. Also their help guide needs to be updated with new screen shots and explanations.

Review Source
 
 

Buddy from The James Irvine Foundation
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Litmos is a great learning management solution

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Litmos is extremely easy to deploy and use. There is very little training needed to get employees up to speed.
Roles are clear and defined. The user interface is extremely up to date and allows for easy navigation.
There are a lot of cool features which help drive user engagement.

Cons

The content in Litmos Heroes is not sorted or categorized so our users need to utilize the search functionality in order to locate courses they want to take.

Review Source
 
 

Loren from DNAnexus
Specialty: Pharmaceuticals
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Easy to install and operate, but significant shortcomings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you need something simple and quick to launch, you should give Litmos serious consideration. If you have to do reporting of training to regulatory authorities, you need to investigate very carefully. The API interface is interesting, but unfortunately they do not expose many data fields...so going the API route to address the shortcomings of the UX will not get you far.

Pros

Very easy to install, get running with a polished interface (assuming you have done LMS installs before).

Cons

Report module is terrible -- it failed my external auditor's assessment. Learning Paths are a great idea, but you can't set parameters on them like courses, do reporting...they are essentially invisible. Documentation is very limited. There is no troubleshooting and the blogs are fairly useless. The system is hosted on Rackspace and sometimes the performance for the Learners is painfully slow (30-90 seconds of lag time between clicks). The uploads of SCORM files can go anywhere between 15-20 seconds to 4+ hours. The ongoing operation of their platform needs serious improvement. Documentation and examples of use of the API interface is very poor.

Review Source
 
 

Kristin from NewcrestImage
Specialty: Hospitality / Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Lied to in Sale but Easy Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It started out great but as I get to learn more about the LMS it is not doing what we were promised it could do.

Pros

I love most of the support team. I feel like they go above and beyond to be helpful. They rate a 10 in my book. And I love the easy interface design.

Cons

The account executive oversold the product and promised things the LMS could not do. Not great communication or follow-through.

Review Source
 
 

Vincent from Westport Properties Inc
Specialty: Property Management
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-A lot more features compared to our previous LMS.
-Relatively easy to work around with
-Very simple learner dashboard

Cons

-The reporting system is pretty advanced, however, it's still lacking specific reports I need so I have to come up with a workaround.

Review Source
 
 
 
Showing 1-20 of 137

Preston from US Space and Rocket Center
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Loved this program!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This program was fantastic when we needed to push out company training when we have hundreds of employees that are hard to all get together at the same time.

Cons

I understand the reason behind having limited subscriptions but it would be nice if we could have more subscriptions in order to get more employees in on the training.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: December 2018

December 2018

 

Thanks for the great review, Preston!

 

Rebecca from Center for Disability Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

LITMOS for tracking employee training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works well to assist in making a manual process less manual

Pros

Easy way to quickly know what employees are in compliance with mandatory trainings

Cons

some challenges with reporting accurate data, variations in reports

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: December 2018

December 2018

 

Hi Rebecca,

Thank you for the great feedback. We will continue to make updates to our platform on a monthly basis and hope to continue to support your company's learning needs.

Cheers!
Allison

 

Chandrakant from MicroGenesis Learning Pvt. Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

One of best LMS platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Litmos provides the responsive and easy to use user interface for both learner and Administrator. Role based login, custom reporting and API support makes it more powerful. You can have a custom URL of your own choice along with some prebuild learning courses.

Cons

As of now, the Litmos mobile app may not meet your expectations but you can choose to browse the Litmos platform using latest web browser.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: December 2018

December 2018

 

Hi Chandrakant,

Thank you for acknowledging Litmos as one of the best LMS platforms! As always, please reach out at any time and we are always here to help.

Best,
Allison

 

David from Human Performance Institute®
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Adequate, but clunky - better alternatives for the $

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Adequate.

Not bad, but certainly not good.

Decent functionality (a few extra plusses) but a lackluster UX.

Pros

Limos is an adequate LMS which can track SCORM and xAPI compliant content. Further, you can directly send xAPI day to the Litmos database without having to upload the content in the LMS (Litmos was one of the first LMSs I encountered that allowed this).

Cons

UX. The UX for the user end can be okay. I haven't seen two companies I had consulted with push the UX to anything special which leads me to believe that it may be a big undertaking. This is also based on my experience in having to go into Litmos to troubleshoot issues a client was having with a course reporting completion. The admin UI wasn't the worst I have seen in LMS systems, but it was not a great design and for newer users (like my client), this can be very intimidating and disorienting.

For the $ spent there are better systems then something that strikes users and admin as just "meh".

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: December 2018

December 2018

 

Hi David,

Thank you for leaving Litmos a review. We take these very seriously and I will make sure the product team has your feedback so that we can continue to be the #1 learning platform on the market.

Cheers,
Allison

 

Mat from Human Resources
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Unstable product, worse support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Looking for an LMS? Litmos is not the one.

Pros

We have been using Litmos since they launched. The software is easy to use. That's about the only pro

Cons

- The product is unstable. Our learners will come across issues all the time. Litmos' support dept is not helpful at all (you will get templated responses that are not useful at all).
- Unscheduled maintenance causes havoc
- Custom domains do not support https (pretty much unusable with Chrome now)
- New pricing they've introduced is 1000% of what used to be.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: December 2018

December 2018

 

Hi Mat,

I will make sure our product team receives this feedback. Our support team works hard 24/7 to make sure our customer's are well served. Please reach out to your Account Manager at any time if you need additional support.

Best,
Allison

 

Brett from RENEW Energy Maintenance
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Okay product but TERRIBLE SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Rollercoaster, sometimes they're spot on and have the features we need, other times it takes forever to get a known problem taken care of.
If I could go back and re-select an LMS, I wouldn't choose Litmos.

Pros

• Allows you to distribute material on a mass basis and track who has and who has not completed
• Learning Paths allow you to group a series of Courses together to assign 1,000's of modules at a time easily
• Modules can have embedded capability to allow you to perform tasks that the LMS does not have built-in
• API integration allows you perform useful tasks that Litmos does not have built in.

Cons

• The Support takes FOREVER to get anything done, even when it is a program glitch, at the time of writing this review I have been waiting 6 months for a fix to a problem that they have identified as a flaw and just have not fixed. This flaw has been debilitating to our Training Program with Litmos.
• Cheating is easy on built-in assessments. When completing assessments on a computer the user can just right-click and go back and re-submit the correct answer. Litmos said they would NOT disable the back-button.
• Learning Paths are the only level of organization that they allow, it would be nice to have "Sub-Learning Paths".
• Reports are still "meh", even after the reporting update. Thankfully there is API integration which allows us to make our own reports from the information on Litmos.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: December 2018

December 2018

 

Hi Brett,

Thank you for the review. Our support team has doubled in the past few months to make sure our customer's are taken care of. Hopefully things change for the better - we are always here to help.

Best,
Allison

 

Nikkol from LearnHouse

July 2018

July 2018

Decent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We when first started our small business this was a good alternative for us. There were very few light users LMS plans available.

Cons

The price. Their prices kept going higher and higher and we had no alternative other than discontinuing our subscription.

Not great customer support. We had to follow up more than once before our account was closed.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: August 2018

August 2018

 

Hi Nikkol,

We appreciate your feedback regarding pricing. The more we add new features, functionalities, product releases and members to our ever-growing team, it is a natural occurrence for pricing to occasionally increase. With that said, our award-winning LMS is known for being more cost-effective than many of the other 1,200 vendors in the space.

Best of luck and hopefully you will consider Litmos again the future.

Allison

 


July 2018

July 2018

Litmos has been a dream LMS for our newly formed training department.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to engage with our learners and keep track of their progress so they have something to show for all their hard-work is probably the biggest one. The amount of content that is made available from Litmos, the support they provide both from the technical stand point and just in general as you are trying to figure it out, the people who really value their clients...I could just keep going. All around, Litmos goes above and beyond any of the other companies I have worked with in their effort to help us be successful and meet our goals.

Pros

It is easy to use and customize. On the back-end, it is intuitive and laid out easily with lots of support to help along the way in the Dojo. For the user, it is simple as point and click. There isn't a lot of guess work or trying to figure out which screen to be on- which for a company that has a lot of people ho are not technologically advanced is a huge plus.

Cons

The reporting. That is the one area that isn't as intuitive or clearly laid out. And some of the reports that I want are either not there, or not easy for me to track down and find to use.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: August 2018

August 2018

 

Thanks for the positive feedback! We are glad you find our product intuitive and easy to use. Our reporting will continue to have updates and improve in future product releases. It is a pleasure to go above and beyond for great clients!

Best,
Allison

 


July 2018

July 2018

Good Software for mobile learning for lot of customization option available.. Server is super fast..

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Mobile based learning for all retail staff.

Pros

All formats supported.
Super fast sever
Multiple application customization option
Customized reports

Cons

End to end LMS solution is missing
Back-end support can be improved
Overall good. 8/10
Can't think of anything else.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: August 2018

August 2018

 

Thanks for the review!

 

Jason from Sabre Corporation

July 2018

July 2018

Robust Learning Management Solution. Solid foundation for Sales eLearning system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Effective enablement for distributed salesforce. Cost-effective approach for enabling future sales colleagues as they join.

Pros

Rich mobile capabilities for access from anywhere. Strong tracking of what the users actually did in the course. Good support for engaging and interactive content. Nice ability to string courses together into learning paths (i.e. curriculum) to form a complete enablement on a topic.

Cons

Occasional glitch in recording course completion if exits by closing window. No support yet to take course offline (but supposedly coming soon).

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: August 2018

August 2018

 

Hi Jason,

Thank you for the review, this is great feedback. We will continue to make updates to Litmos and hope that it satisfies your business needs for many years to come.

Best,
Allison

 

Erik from MPI Training

June 2018

June 2018

Its been a great first year. We are very happy we made the decision to go with Litmos.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use with for the general user and the advanced options that are available to account owners to customize things the way you need to use them.
Access to many different ways to view and download reports was another big reason we decided on Litmos.
They seem very dedicated to listening to their customers and providing updates so they can keep offering the best product they can produce.

Cons

I could be picky and list a few features that would benefit the way we use the LMS but they are all little things. Plus, Litmos already has a dedicated site for account owners to post and view new ideas and everyone gets a chance to vote on them. As soon as they get enough votes, they work on implementing it on their next update.
If you are reading this doing the researching part. I would suggest to do the trail account on as many as you can to see the difference in features offered and quality of the product. Its the only way you will find out what is out there and what is going to work best for you and your company.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: August 2018

August 2018

 

Thanks for the note, Erik! This is great feedback for our product team. I will make sure they receive this as well. Cheers!

 

Jane from Allocate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Great company with a professional and helpful staff and a product that does what it says

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

onboarding our new starters and CPD for all our staff

Pros

Easy to use both as an end user and administrator and very intuitive. our end users find it easy to sign up to courses and love the look and feel of Litmos

Cons

I haven't found anything yet but if I had to say one thing it would be to make assessment marking more granular

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: August 2018

August 2018

 

Thanks for the review, Jane. We are thrilled you have had great success using Litmos.

Best,
Allison

 

Eve from Gainsight

June 2018

June 2018

Outstanding support. Easily integrates with SFDC and our SSO.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of uploading content, creating teams, learning paths, self-serve for certification and other content. Ease of updating content. User-friendly. Rapid response when support is needed. A quick switch from Admin to Learner interface to test content. Ease of generating reports.

Cons

Not much I don't like. Sometimes would like specific reports and built-in drag and drop in the assessment builder. Can overcome with hot-spots.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: August 2018

August 2018

 

Thanks for the great review, Eve! It is always a pleasure working with you. Cheers to a continued partnership for many years to come!

Allison

 

Melissa from PL Labs

June 2018

June 2018

Disappointed in the product and the customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Dashboard for admins is helpful and the ability to pull custom reports .

Cons

We have had 3 sales reps in the last 12 months with horrible customer service. The last one was handling our increase in user licenses and left multiple voicemails saying if we don't sign the contract prior to the end of month for his commission then he would not be able to apply the discount. The rep also did not cancel a package that was added onto the subscription and when the new rep was informed, they tried to say that they pulled his emails and it was never discussed. When I sent her the email conversation which did specifically say to cancel the package, they came back saying "sorry, we can't do anything about it until november so you still have to pay the amount.." Then they offered a free "Automation Bundle" which is more insulting since that automation bundle should be standard with every subscription. If i have a training platform that I have to make my own training courses for and then manually handle all administrative aspects... what is the point? You have to pay for automation and you have to pay to use any course you don't build yourself. We will be choosing a different vendor since hearing similar experiences from other companies.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: August 2018

August 2018

 

Hi Melissa,

I am so sorry you haven't had a pleasant experience so far using Litmos. We are rated #1 in customer satisfaction and want to make sure we understand this situation better so we can get to the bottom of this. Please email me directly at allison@litmos.com.

Best,
Allison

 

Elizabeth from Online training school

June 2018

June 2018

Purchased Litmos 6 months ago and still not working

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to upload videos and the ability to customize the color creates a consistent branding experience between the website and Litmos.

Cons

I provided the exact requirements needed for the LMS system (as they were written out and approved by the department of education). One of the requirements is a LMS that requires some courses be taken prior to other courses as well as have groups of courses that can be taken in any order. When building the programs in Litmos, the prerequisite function didn't work and the Assign doesn't have enough functionality and our company had too many classes (there is a maximum number allowed). Six months later, 15+ technical and sales rep calls and the problems still exist. I am manually assigning classes to all students, 4x per day. Instead of doing my job, I am essentially a manually LMS system until I can get a working solution or pay for another LMS system. I've requested 3x to speak to someone else but my only contacts are the technical help desk and my sales rep.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: July 2018

July 2018

 

Hi Elizabeth,

Customer satisfaction is very important to us and we are sorry you haven't had a positive experience thus far.

Please email me directly at allison@litmos.com and we would like to look into this further.

Best,
Allison

 


June 2018

June 2018

We are moving away from Litmos after having used it for 3 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fast deployment of eLearning business - but is now looking for another platform.

Pros

Have used it for offering paid customer product training on our products. Has 1000+ users in the system right now.
Pricing is reasonable.

Cons

Too much manual work steps due to lack of integration / APIs for automation.
No support for a "subscription" model with renewable access to a number of courses (ie. recurring revenue model).
Poor responsiveness towards extension requests.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: June 2018

June 2018

 

Hi there,

That is unfortunate that you will be switching learning platforms after using Litmos for 3 years. I would encourage you to set up some time to review our system with your dedicated Account Manager and see what we can do to help you reconsider this switch. As always, our award-winning support team is here to assist at any time as well.

Cheers,
Allison

 


June 2018

June 2018

Clean UI, cost effective, but really lacking in features and integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was selected for use at two different orgs I've worked for, and it was given preference based on the cost effectiveness and user interface. The admin panel is easy to navigate, fairly intuitive for a basic user as well, and has some basic integration.

Cons

Beware what you're told you can do with this during the sales and demo process. We had a lot of issues when it came to using their API for some integration. Customization requires a pretty knowledgeable person to work through and test a lot of coding, and when things do not work as expected you're hard pressed to get a solid answer from the community or your dedicated account manager. The reporting engine has improved some, but still really needs a lot of work to produce useful data. While cost effective, I don't think I'd want to implement this particular product a third time.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: June 2018

June 2018

 

Thank you for leaving Litmos a review and for your feedback regarding our platform. Our ease-of-use is what makes Litmos stand out among the many other LMS's on the market. Our integrations will continue to improve in the near future, but I will make sure to provide this feedback to our product team. Feel free to email your Account Manager or our support team at any time if you ever have any issues and we are always happy to help.

Best,
Allison

 

Rachel from Pediatric Home Service
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

This LMS was our second choice, only second because of some limited versatility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Users were able to create and maintain their own courses and it didn't require the assistance with IT unless issues arose.

Pros

Easy to use
Easy to setup
Clean interface
Simplistic by design
Mobile friendly
Not a lot of administration from the IT department.

Cons

Limited versatility
Wanted the ability to change some of the buttons and what they say, was unable to do it.

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: June 2018

June 2018

 

Hi Rachel,

Thanks for leaving Litmos a review. I have noted your thoughts regarding our limited versatility and will make sure our product team receives this feedback as well. We make constant product updates and will likely be expanding our capabilities in the near future.

Cheers!
Allison

 

Diya from Rutgers University

April 2018

April 2018

Used Litmos to create an LMS for a college project

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many features in Litmos that can make your LMS stand out and it features gamification, testing and quizzing, as well as the opportunity to upload different file types

Cons

There was nothing glaring that stood out to me that I didnt like except for the pricing. I used a free trial but would probably not buy this software due to price. It seems like a good pricing scheme for enterprise solution (college buying Litmos for students)

Review Source: Capterra

  Response: Litmos, Litmos by CallidusCloud

Date: April 2018

April 2018

 

Hi Diya,

Thanks for the positive feedback. Good luck in your endeavors!

Allison

 


April 2018

April 2018

Good integrations and easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This is an easy platform to set up and use. It has good integration with Salesforce and allows us to have tracks and badges that make learning fun.

Cons

Best for internal training - it is not as good for external training, which is what our needs are. Also the design options are limited.

Review Source: GetApp