Convergence LMS Software

4.59 / 5 (29)

About Convergence LMS


Convergence LMS is a learning management solution designed for the needs of manufacturing and industrial facilities. The solution can be deployed both on-premise or in the cloud and is suitable for businesses of all sizes.

The key features of the solution include asynchronous and synchronous learning, blended learning, classroom management, skills tracking and certification management. Convergence LMS allows users to map their employees to suitable departments, sites or teams. Users can import employee data from Excel templates and also sync employee data from human resources systems. The scheduling engine enables users to configure recurring training and compliance deadlines.

Convergence LMS offers an import wizard feature through which users can import eLearning in SCORM (Sharable Content Object Reference Model) or AICC (Aviation Industry CBT Committee) formats, as well as videos and documents. The solution also offers content creation tools through which users can develop e-learning with their own videos and images and create surveys, task lists and quizzes.



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Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of Convergence LMS

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(19)

4 stars

(8)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 29 reviews

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March 2018

Cindy from FlexSteel Pipeline Technologies

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

When I took over as LMS administrator, I had no one to train me. Your awesome support team helped!

I can make bulk assignments to large teams in less than a minute (with proper set-up).

Pros

I like how easy it is to upload content, pull reports, send reminders, track who's been naught and who's been nice in doing their assignments. Convergence provides a huge variety of training to help us stay current on safety training requirements. But what I REALLY like most about this software is the people; the support team has the patience of Job and are incredibly helpful. They've even created special software modifications to help me with my special requests.

Cons

I wish it would link quizzes to content I upload so I don't have to look for the quiz that goes with each assignment. I also wish there were fewer steps (example: check an item, move it over to a box, check it again, hit select)

Response from Convergence Training of Convergence Training

Replied May 2018

We appreciate your feedback our content upload and tracking features. And we definitely like hearing that our support team has created a positive experience for you. Our software team has reviewed your comments and is always working toward improved usability.

December 2016

Jim from Rand Whitney Containerboard

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Convergence Training for Rand Whitney Containerboard

Rand-Whitney Containerboard (RWCB) partnered with Convergence LMS in the spring of 2016. Our mission was to improve employee training by adding a computer based LMS to compliment our current "on the job" training. RWCB staff (IT, Prod. Mgmt., C.A.O.) went through a two-day, on-site training with a Convergence staff member to build a database, generate ideas on implementation, what training modules should be required for each production position and a time frame in which these assigned modules should be completed. Kickoff meetings for production crews (4) were held at the end of June where an overview of the training was presented, why RWCB was implementing a computer based LMS an explanation of expectations and time frame on which required modules were to be completed. The training was launched on July 1, 2016, with a date of December 31, 2016, for required modules to be completed. Approximately 60 employees were assigned required training modules. Based on the job position in the mill, required modules ranged from 7 (current entry level employees to 45 (Shift Supervisors (4), Senior Operators (8)). By the end of July about 1/3 of the employees completed their required modules. As of December 1, only two employees have completed their required modules. With a total of 45 modules selected by RWCB, each employee is offered the balance of modules, if not required to be taken, as Electives. RWCB is also implementing a process in which an employee is up for a promotion, one of the considerations will be completing the modules required for the position that open. I believe that not only the Convergence Training program has been very beneficial to RWCB employees that have been here for five years or less but also to employees that have been with RWCB since the mill started up in 1994. I found the experience to be better than I expected.

Response from Convergence Training of Convergence Training

Replied December 2016

Thanks for the great info Jim. Sounds like everything is going smoothly for you. We're pleased to hear that you're happy you chose to go with Convergence.

March 2018

Steven from Yokohama Industries Americas (YIA)

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very user friendly and intuitive ...

Pros

The ability to assign courses from the Convergence Training Library and also the ability to create site specific content and upload it into our company's training page. Reports are easy to create and run automatically. Reports can be printed on-demand to satisfy proof of training requirements for internal and external auditors.

Cons

Would like the ability to tailor a few of the reports .

Response from Convergence Training of Convergence Training

Replied May 2018

Thank you for your kind words about our course assignment and reporting features. We are definitely working toward increased customization of reports. In the meantime, we'll make sure our support team is aware of your interest in added reporting flexibility.

March 2018

Catherine from Georgia Pacific - Crossett

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Value the application - wish I was more of a power user

Manage and document compliance training for our facility

Pros

I have been involved working with Convergence as one of the pilot GP sites. The application has a nice design, solid performance and I experience great customer service. As a company - we have an IT professional serve as a facilitator for the organization so many of the issues and concerns are resolved in advance of contacting customer services. Customer rep. has provided outstanding facilitation through the numerous upgrades.

Cons

Can't really think of anything - I need to take more time to keep our system working as designed. We should really be using the application for all verification and certification but there is considerable churn in our organization so it is difficult to keep up with administrator training.

Response from Convergence Training of Convergence Training

Replied May 2018

Thank you for your positive comments. Good to hear that we've managed upgrades and your growing needs well. As you get more exposure to the system, please don't hesitate to reach out to our support team for help.

December 2017

Bobbie Lee from Manufacturing company

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Highly Recommend

Pros

Two aspects I like most about the Convergence LMS is the user interface as well as the overall tracking capability.

Cons

Some of the cons I have include storage options, slow connection speeds at times, no reports for Requirement/Qualification for line by line items, or an ability to put "timelines" to tasklist training (this training should take one week, this should be taken prior to this, etc.).

Response from Convergence Training of Convergence Training

Replied May 2018

Nice to hear that you appreciate our user interface and tracking. And our software team has been working hard in recent months to address system response times and speed up reporting for reports, particularly those involving large data sets. We've passed your comments along to our software team for review. In the meantime, please let us know when we can help with anything else

March 2018

Zoinyer from Westway Feed Products LLC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

The entire staff is great and always helpful even with the smallest of concerns

tracking, entering data from outside sources

Pros

Ease of importing documents and being able to delete users from assignments, especially turning on/off bulk edit.

Cons

Customizing reports to our needs has been a little off. Would like to see more options on the manage users screen for new and existing employees.

Response from Convergence Training of Convergence Training

Replied May 2018

Thank you for your positive comments on our team and our system's ease of use. Our software team is continually working to improve the performance and usability of our LMS and our reporting features are a particular focus. We'll ensure your comments reach our software team.

April 2018

Randy from Crown Uniform

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great system. Great Support.

Pros

User friendly for both the administrator and the end user. I have used 'clunky' systems in the past and this system eliminates many of those annoying characteristics.

Cons

Would like some additional notification/report settings and parameters. I.E. the ability to run exception reports and have the report go to only Supervisors whose employees appear on that report.

Response from Convergence Training of Convergence Training

Replied May 2018

Thank you for your positive feedback on our support team and our system's ease of use. We appreciate your input on our reports as well. That's actually a set of features that we are continually working to optimize. Your comments will definitely reach our software development team. Please don't hesitate to let us know when there's anything else we can help you with.

December 2016

Brian from Orchids Paper Products

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Good product impeccable customer service.

After having convergence up and running almost a year I can say I like the product, but there are design aspects that could be more user-friendly. However, the customer service is second to none and there has never been a time that I couldn't get immediate help from a real person who fixed my problem or answered my question with speed and professionalism.

Pros

Powerful Product with a large range of options

Cons

The design process for new content types and designing overlays is tedious and difficult. Have had to write a book just to use it

Response from Convergence Training of Convergence Training

Replied December 2016

HI Brian. Thanks for the review, and thanks for the nice words about our support team. We'll be sure to pass that along. I don't think you were on board for the initial admin training. It sounds a short refresher webinar could help. I'll have the support team reach out to you. Also, we have a new version of the LMS coming out in early 2017, with loads of new time-saving workflows and improved design. Stay tuned for more info.

August 2017

Christina from Georgia Pacific

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

The LMS is a very well running program and Convergence provides really good support.

Pros

Low, essentially non-existent, problem/failure rate. The LMS is flexible and relatively easy to manage.

Cons

The report options and report results view has some limitations. Also, the bulk versus individual assignments tool can be confusing.

Response from Convergence Training of Convergence Training

Replied May 2018

Thank you for your kind comments on our system and support. Our software team is continually working to improve reporting speed and flexibility. For specific reporting concerns or to discuss custom report development, please contact our support team. We'll be happy to help!

August 2017

Jacob from Weber State University

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

The LMS is a very functional system at a reasonable cost.

Pros

It is simple to use, straightforward, and meets the needs for large organizations to comply with required OSHA training.

Cons

One of the cons I've experienced is that some of the administrative mechanisms for assignment seem a little "clunky."

Response from Convergence Training of Convergence Training

Replied May 2018

We appreciate your feedback. We're confident that recent design and performance improvements have addressed a range of administrative features, including system speeds and the process of assigning training. As always, please feel free to contact our support team with specific input and any immediate needs.

October 2017

Randy from Cleveland Brothers Equipment Co.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Great LMS that is easy to use

Pros

Convergence provides quality information and their system is easy for our employees to use and understand.

Cons

One of the cons I have with the learning management system is that their reporting features could be better.

Response from Convergence Training of Convergence Training

Replied May 2018

Thank you for your positive input and great rating. We'll continue working on our reporting features. Please feel free to reach out to our support team when there's anything else you need along the way.

December 2016

Paula from Lapp USA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great tool

Convergence LMS has made many training administrative duties much easier and simpler, such as assigning, accrediting, recording, and reporting. The implementation was a breeze and they helped me every step of the way to ensure the system was customized exactly necessary for our organization. Pros: Admin training - informative and specific. Entire implementation process (not daunting). User-friendly. Reporting function. Ability to set custom reminders/email notifications Options on how the user receives "credit" for training. Access to hundreds of training modules. Cons: There aren't much, but if I had to: Bulk assignments have limited editing abilities. Cannot create custom reports Ability to give credit to training modules/videos (not a "con" - more of a "nice to have") Overall I highly recommend Convergence.

Response from Convergence Training of Convergence Training

Replied March 2017

Thanks for the review, Paula! Glad to hear we're helping to make your job a little easier.

December 2016

Ray from Crane Aerospace & Electronics

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Good deal for the cost

The experience is not always intuitive but the support structure is incredibly strong and helpful. Customer service responds promptly and the support websites are helpful.

Pros

Organizational structure makes sense. Reports are useful

Cons

Sometimes is slow and not intuitive. If you have used a function in a while it takes some work to figure out how to do what you need to do.

Response from Convergence Training of Convergence Training

Replied December 2016

Thanks for the feedback, Ray. We appreciate it. Powerful software like this can sometimes have a steep learning curve (although we think ours is less steep than most). I don't believe you were a part of the initial LMS onboarding training. It might make sense for you to go through a brief refresher training session. I'll have the support team reach out. Keep leaning on our support resources for help and we guarantee you'll be an expert before the end of the year :)

December 2017

Steve from Ash Grove Cement Company

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Great LMS

Pros

Some pros include ease of access; good selection of topics; mining-specific topics; and ability to track training time.

Cons

The one con is that printing certificates can be a hassle - a little more complicated than it needs to be.

Response from Convergence Training of Convergence Training

Replied May 2018

Thank you for your positive feedback on our features and content. We've forwarded your suggestions for improving the certificate printing experience and hope to have that addressed soon. In the meantime, please feel free to reach out with input or questions. We¿re here to help.

November 2016

Lori from Industrial Electric Service

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2016

Overall it does what it is suppose to do.

There are some steps once you get on the program that do not make sense. Seems like there would be an easier way to do the same thing. We have had 1 problem since we have been on the program (2 years), when we ran a completion report it was not calculating the time duration correctly. It took customer service almost 2 months to correct. When I called and spoke with a representative he told me it is what it is and they would get to it when they can. Meantime I had 2 employees that needed to finish their MSHA training before a certain date. They could do a lot better in customer service (at least that 1 representative). Would like to see more in their library.

Response from Convergence Training of Convergence Training

Replied November 2016

Hi Lori, We take pride in having a very well-regarded and highly-rated support team. It's our goal to respond to and address all support requests as quickly as possible. We're happy to hear you've only encountered one issue in over two years of service, but apologize it wasn't addressed quickly enough. Our support queue can get quite full at times, but we'll continue to do our best to complete requests as fast as we can.

November 2016

Andrea from Wanzek Construction

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Great Customer Service

From the first phone call learning about Convergence (prior to purchase) to the current date (a year and a half after purchase) the customer service from the staff has been incredible. I'm new to the training world and have never been the administrator of an LMS system prior, I couldn't imagine a better group of people to work with, from our sales representative that I still talk to regularly to the trainers to the technical support. They have all been wonderful. Convergence itself has been a great upgrade to the LMS we had here prior. Our end users like the ease of getting to their trainings in addition to enrolling in classes and electives. Our supervisors have really come to rely on the scheduled reports for their teams due training and we have had higher completion rates of training because of this system and what it can do. The technical staff there and our IT department have worked well together to get our users auto imported when hired and updated when needed. I'm excited to see what they come up with next!

Response from Convergence Training of Convergence Training

Replied November 2016

Thanks for the kind words Andrea. We think you're pretty great too!

April 2018

Thomas from Quinn Company

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Training was helpful and the additional day was a great benefit for our staff.

Ability to track existing employee skill sets and ability to pinpoint which locations needs which training based on task list completions.

Pros

Ease of navigation and everyone has been helpful when we have any issue. Resolution time has been good.

Cons

We would like to see a calendar function so that we could display our training schedule more effectively.

Response from Convergence Training of Convergence Training

Replied May 2018

We appreciate your thoughtful review! While it's always nice to hear positive reviews, it's exceptionally helpful to get honest feedback on features that we could add or improve. Your comments and ratings will be shared with our software development team. And please let us know when we can help along the way.

April 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Very friendly, informed staff makes Convergence the best!

Pros

I was on the team that implemented the training, am an administrator and have taken some of the classes. The whole system is easily navigated. Response to questions is incredibly fast. Staff is very responsive and knowledgeable. Regular emails are sent to keep us up to date with new classes.

Cons

Nothing really. We could use more classes in Spanish, but they're steadily adding them. Our contact with Convergence stays up on the latest information and keeps us informed.

Response from Convergence Training of Convergence Training

Replied May 2018

We appreciate your comments on our software and support staff. We work hard to ensure customers have positive experiences with every aspect of our business. And you're right, we're continually developing multilingual eLearning courses, including more in Spanish. As your needs grow and when questions come up, please feel free to let us know.

April 2018

Scott from Yancey Brothers

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

The courses are applicable to our industry. The website navigation is easy.

Pros

I like the ease of navigation in the system. If employees find it difficult to navigate they are going to resist taking the courses.

Cons

I would like to see more driving courses. Convergence is doing a great job adding courses but of course there is always going to be something that we need more of.

Response from Convergence Training of Convergence Training

Replied May 2018

Thank you for your comments on our user experience design. We try to ensure that both administrators and users find the system intuitive and easy to use. We'll make sure your interest in more driving courses reaches our content development team. And we'll look forward to more details on what specific types of driving courses would be most helpful to your organization.

November 2016

John from Hollingsworth and Vose

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2016

Convergence Review

I like the features and functionality that the Convergence LMS has to offer. Specifically the CBT content and the Qualifications that we've created in the system to help supplement our training program. There have been a few items that I should also mention that we are not fond of. Your courses do not have functionality that allows the user to retake only the questions that they have missed on test. I'm also unable to customize the scores on the test myself without asking Convergence to do this function for me. The former company (Pure Safety) we utilized had this capability. Overall I give the system a good rating, but I would request that your content developers consider what I have mentioned above.

Response from Convergence Training of Convergence Training

Replied November 2016

John, you'll be happy to know that custom passing scores are one of the many new features available in our new course templates. These updates will be pushed out early Q1 2017. We're also working on adding the ability to retake only incorrect test questions, so keep an eye out for that functionality in a future update.