Excellent program

Good product and very prompt customer service.

Pros

TrainCaster provides for all our needs to track and store training records.

Cons

I have no problems with the software, it works fine.

Traincaster LMS is a user-friendly, flexible, and dependable product.

Traincaster learning management system is a user-friendly, flexible, and dependable product. Traincaster’s development and support teams always provide us prompt and quality service and we highly recommend Traincaster LMS!

Pros

We use Traincaster to offer online training courses, manage training records, monitor training compliance, and keep track of classroom training results at the Broad Institute of MIT and Harvard. The development team at Traincaster recently worked with us to create an integrated solution to facilitate our onboarding tasks and they delivered a great solution that meets our needs along with excellent customer service.

Cons

There are some classroom trainings that we offer monthly and we keep track of these classroom training results in Traincaster. Users can sign up for a class on a certain date, but they may take the class on a different date. To credit these users for the trainings they receive, we have to first remove the users from the class that they had originally signed up for in order to add them to another class. It would be nice if the system could automatically remove the users from the class when we try to add them to another class.

Traincaster Survey

I feel like the experience is excellent. I took over as our in house admin when I started here in April of 2018, so there was a bit of learning that I had to do to get used to the system. But with the help and great customer service provided by rep, it made the transition very smooth, and with his help, I have learned so much about this system that I nor my coworkers or previous admin were aware of.

Pros

I like the reporting feature, and the feature to upload videos for a powerpoint are very helpful

Cons

When a powerpoint is incorrect, we have to upload a whole new document instead of just correcting the page

Extremely happy with Traincaster

Very positive experience overall. Traincaster helps our company keep training records organized and accessible to management in several district offices.

Pros

Customer Support is better than most. If I need any help with user licenses, or have any questions I receive a response from our representative in an extremely timely manner. Also very happy with the ability to add various courses to meet our needs and run reports for training compliance.

Cons

The only issue we have run into with Traincaster is that we can not future date courses. While it is completely understandable that it stops you from doing this, in our case we have some annual renewals that we would like to be able to enter with a future date.

Great solution, great customer support

Very nice and robust product. Very flexible solution. Excellent and proven customer service is a real differentiation from other LMS solution providers that we considered. Traincaster is an effective standalone training management solution at a reasonable price. It has proven to be very reliable an robust, meeting and exceeding our needs for the past 8 years.

Pros

The EHS training solution required an integration with other enterprise solutions already in place at MIT for managing classroom-based training. Traincaster staff helped us implement a web-based-training-only solution that integrated with our existing systems. Using its web-based training content development and delivery functionality very intuitive and easy to use. Traincaster is designed to be a complete end-to-end training solution, the development staff was very open to working with us to create an integrated solution to meet our needs. The WYSIWYG took the guesswork out of basic web training content development for simpler courses. For more complex courses the Traincaster support and development staff were very helpful and prompt with their assistance. Traincaster offers easy reporting capabilities, including options to export to Excel. These reports have been very useful for us for reporting on our web-based reporting metrics.

Cons

The only drawback for us is that it isn't part of our on-campus enterprise system.