Overall rating
3.71 / 5 stars
LOANLEDGER is a cloud-based loan servicing solution for enterprises of all sizes. It’s suitable for mortgage firms, financial firms, automobile lending banks, private lenders, governmental agencies, municipalities, venture capitalists, construction agencies and credit unions. Primary features include debt collection, accounting management, construction loan servicing, automatic fund distribution and reporting.
LOANLEDGER allows organizations to manage the loan servicing process from application to payoff. It also manages mortgages and rates, simple interest, commercial and construction loans and credit cards. Other features include audit trails, logs, detailed life-of-loan histories, multiple interest-calculation options, payoff scheduling and automatic tax return submission.
It offers integration with Calyx Software, eDominate, ScanOnce and more. Subscription pricing and perpetual licenses are available. Support is offered via phone, email, live chat and dedicated customer-support advisors.
Main menu
Overall rating
3.71 / 5 stars
Filters:
Showing 1 - 7 of 7 reviews
July 2017
Chuck from Berins Mortgage Company
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
July 2017
Easy to upload and support staff is fantastic! Conversions and data entry has been very smooth!
Low cost with big results. This program does everything we need to service multiple loan portfolios including a wide range of reports. This keeps our investors up to date each day. There are several "modules" available that can be integrated into the base program that would give even more flexibility however they are functions we don't need. It's great to know however, that if we need them in an expanded capacity we have access to them.
Pros
This is the second company I have run and purchased this program for. My reasoning is simple, it is designed for the small to mid size servicer and not a tremendous amount of training required. If you can read you can use this system. Also, it has given us the opportunity to handle several companies at once without a huge cash outlay. My staff have been very successful using virtually all of the functions enveloped within this program!
Cons
The system is virtually identical to what I purchased 25 years ago and could use some updating in its' appearance. That said, it functions just fine!
July 2017
Jeff from City of Aurora
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
3 of 5
Customer support
5 of 5
Functionality
3 of 5
July 2017
Product is just OK. Very good customer service when I call with questions.
Pros
The program is not difficult to learn how to use. sssssssssssssssssssssssssssssssssssssssssssssssssss
Cons
Payoff statements cannot be customized (to my knowledge). Program sometimes freezes after 1-2 hours of inactivity - have to shut down and log back in. Have never been able to get loans to automatically apply principal and interest payments correctly.
July 2017
Kristi from Furniture Mart USA
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
July 2017
I have had not issues with the software and find it very easy to use.
Pros
It is easy to use and somewhat user friendly. The software is easy to follow and has just the right features I need.
Cons
I wish I was able to print more than report at a time to my screen. If I forget to close out of one report and try to print another report I get an error message and get kicked out of the software.
December 2017
Chris from Dynamic Properties, Ltd.
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2017
Loan Ledger is a great program. Customer Support is outstanding !
Pros
Easy to use and collect data. Saves a lot of time instead of doing a lot of this manually. easy to get annual interest on everyone
Cons
I dislike having to re-do everything each year. i have a hard time getting this done. i usually have to have customer support walk me through t each year.
July 2017
sandra from City of San Mateo
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
3 of 5
July 2017
easy to use and great customer support from Martie Mullen,
ease of use on a daily basis
Pros
simplicity, easy-on-the-eye graphics
help is just an email away,,,,,
loan accounting features are intuitive
Cons
reports can be a bit clumsy
error messages are hard to decipher
no warnings when you get an error, you are just booted off
November 2017
sandra from City of San Mateo
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
2 of 5
Value for money
5 of 5
Customer support
1 of 5
Functionality
2 of 5
November 2017
LOANLEDGER review
Pros
Cost efficient.
Since I have been using it for 9 years, it is easy for me to navigate.
Prints satisfactory reports.
Cons
customer support
the fact that it is NOT cloud based and I have to do the annual uploads.
We recently tried to move it off one server and on to another and we were left with NO customer support to do so. I was not able to access my database for over one week. It is scary,,,,,
we are actively looking for another company to service our needs.
November 2017
robinson from Real Estate
Review Source: Capterra
Ease-of-use
2 of 5
Value for money
2 of 5
Customer support
5 of 5
Functionality
2 of 5
November 2017
program is fine, but the annual renewals are way too high.
Pros
simple program, accurate reporting,
Cons
no escrow reconciliation, confusing steps to correct input mistakes and way too expensive renewals costs