




Resident information





Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8About Caremerge
Caremerge is a cloud-based senior care facilities and long term care solution. Primary features include senior living EHR, family engagement, community engagement and chronic care management.
Caremerge integrates with an existing electronic health record (EHR) system and performs resident assessments. Care plans are generated based on these assessments. It creates a profile and electronic calendar for individual residents. Information such as insurance provider, emergency contacts, personal documents, authorized contacts and care locations can be entered in the profile. Resident calendars can be updated with their medical appointments and social activities.
It is compatible with Windows, Mac and Linux operating systems. It offers a mobile app for iOS ...
Resident information
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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January 2020
Dina from Royal Oaks
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Caremerge a great EMR platform for Senior Living
We love the people of Caremerge. From the CEO to the others, there is a warm professional, yet personable feel with each one. Their culture of commitment to excellence and listening to the client has always been unique when compared to other software teams that we have experienced. We are very fortunate to have found them to partner with and we hope to continue the relationship for a long time. They are innovative and engaging, and even when there are new staff welcomed to their team, the culture and service levels have remained positive.
Pros
I love the simplicity and intuitive design that makes training staff and using the application relatively simple. The format is understandable and the way it looks on the screen is clean and not busy looking like many similar applications. Caremerge houses information in a way that is easily accessible. From front line caregivers who provide care and medication assistance to licensed staff and other disciplines in our clinic and care settings, we are able to quickly see orders, see when medications are due, sort residents in groups, easily check off scheduled tasks, see a communication log of clinical notes or critical tags that have been documented. Resident profile of contacts and personal preferences also is easy to reference quickly. Caremerge works well for our independent and assisted living resident records.
Cons
The size of the font and space for reviewing resident notes. It would be so great if when clicking on notes that the section pops out to a larger viewing screen and it would be great to have scrolling continue without without having to change the page number to continue to view. This would be great if there could be a date filter to review resident notes either for last 24 hours, last 7, 15, 30, 45 or 18- days, etc. Would love to have a pet section, where we could add if resident has a pet and a vaccination log! We do not have pets yet in our community but are planning to and do not want to maintain a separate data base for this information! In a perfect world:-) A way to easily sort the data in the resident profile report without having to download all of it, and then modify the excel format to get just what we want! There are some other things on the wish lists of different staff members. These are just mine.
Reasons for Choosing Caremerge
Liked the look and feel, as well as the functions and the ability to work with Caremerge as they developed the clinical functions to meet our needs.
Reasons for Switching to Caremerge
HealthMedx was more than we needed after we decided to convert our community from having a Skilled Nursing component to all Independent and Assisted Living residences. Cost and an effective support team were factors in our decision making for change as well. The software itself was not geared for Assisted Living needs and in our discussions with the HealthMedx reps, there was no information shared with us that made us hopeful that changes would be made to accommodate our needs.
November 2019
Kim from Gardant Management Solutions
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2019
Best Engagement Tools on the Market!
the product is easy to use, the Caremerge staff is great to work with, very accommodating and helpful to myself and my staff if we have questions. We have 60 communities signed up with Caremerge, when I have new staff, I am able to train them easily, they understand it well.
Pros
Caremerge offers the ability for Residents and Family Members to be completely engaged in life of the Community. There are engagement opportunities for staff and family through family messaging and announcements platforms as well as for residents with the Community Engagement platform. The platform and app is very user friendly.
Cons
The price of the product is a little pricey, but we get a great product and service from the Caremerge team, so it is worth it.
Reasons for Choosing Caremerge
point click care does not have a family engagement platform
Reasons for Switching to Caremerge
it was a matter of switching to PCC from Caremerge, but Caremerge has the best product when it comes to family engagement. we chose to stay with Caremerge for family engagement.
February 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
2.0
February 2018
It doesn't work very well.
Cons
The resident directory cannot be searched for specific names. The private message function is irratic. The site does not look professionally done. It's not clear what does or does not go out to everyone using the site. It seems as if it were programmed by amateurs. Had I been choosing, I would never have chosen Caremerge.
November 2019
Diana from The Brielle at Seaview
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
November 2019
Caremerge on the Cutting Edge
The ability to stay connected in this ever changing and technology based world is so important. Caremerge has helped us to provide something different that meets the needs of the community, the meets of the residents and the needs of the families all in one convenient and easy to use location.
Pros
Caremerge really tries to adapt their software to the needs of the community as well as the families that utilize it as well. They are open to ideas and have taken the constructive criticism to heart in terms of continuing to grow and change to meet the needs of those using the software. It is extremely beneficial in our community and really sets us apart from others in our industry
Cons
There are some adaptations that I would make that I have recommended that I have been told are being worked on but time passes and I never know if they are still being worked on or considered or if they have decided to no longer pursue those changes at all. It would be nice for the app to be a bit more customizable in terms of the calendar and the PDF styler.
December 2019
Lynne from The Arbors of Bedford, A Benchmark Community
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Caremerge rocks!
Caremerge is my favorite program I've used in my career. It's so important for families to know that their loved ones are engaged and being taken care of, even when they live far away or aren't able to visit the community.
Pros
I love the ease of Caremerge, for both associates using Caremerge to take attendance/send messages, but also for family members/caregivers.
Cons
The ONLY aspect of Caremerge I think could use looking at is the messaging section on the app (as opposed to the website). We receive notifications letting us know a family member (by the family member's name) has messages us, but we have to know what resident that family member "belongs to" in order to view the message from the app. If I don't know which resident the family member "belongs to", I have to open the website view to open the message from the notification.
December 2019
Kenneth from Friendship Village Kalamazoo
Company Size: 201-500 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Caremerge and Caremerge Voice helps older adults stay informed
Caremerge has been thorough and highly responsive. They have provided a framework and timeline for launching our Community Engagement products, and been with us every step of the way.
Pros
Caremerge is an intuitive program for staff, and is easy to use. For our older adult residents, Caremerge offers 'realtime' information and program updates with relatively simple access, even for those with limited computer or smart technology experience. Caremerge Voice makes this an even easier process. Our low vision residents, or simply those who have difficulty managing their keyboards or devices, can just use their voice to get all the pertinent information they need.
Cons
There have been a few technology hiccups with Caremerge Voice as it synchs with the Echo Dots. Nothing too pressing or daunting. Also, at this time, we can only play music stations or genres, versus specific artists (though we've been told that this may be an upcoming improvement).
Reasons for Choosing Caremerge
Availability and confidence of Caremerge Voice.
December 2019
mandy from Royal Oaks Retirement Community
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Hands down the best software on the market
Having used multiple other medical software over the years to access resident info and document resident participation I am happy to report that we found a real winner in Caremerge. Families are impowered by staying engaged in their loved ones care and comfort in seeing the activity participation through reports and pictures sharing.
Pros
What I like most about this software is its ease of use for both staff and family. Family stays engaged in their loved ones care from near and far.
Cons
On a few occasions family stated that the initial set/ log in was challenging for them.
November 2017
Shannon from Prairie Living
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Ease of Access, hard to get customer service response, always a different person.
easy to use
Pros
Easy to navigate , bulk printing of chart notes, service plans were easy to develop, RAI's captured information for development of service plans
Cons
Inability to sync pharmacy with software, medications had to be entered in manually which was very timeconsuming.
November 2019
David from Normandie Ridger
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Fantastic
fantastic
Pros
I like how easy it is to build content for our residents.
Cons
i wish when there are links built within the page, it would open a new page instead of directing you out
November 2019
John from Wesley Place
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
November 2019
Well worth the money
I really like working (Sensitive Content Hidden) at Caremerge, they are always prompt in providing answers and giving ongoing support.
Pros
I really like the fact that Caremerge is easy to use, even for those who are not tech savvy. I also like that Caremerge can be accessed on an app, where attendance can be taken which gives greater accuracy for reports. Another great part of Caremerge is their customer service/support, they are there when you need them!
Cons
The only thing that I find difficult about Caremerge is that if I want to publish a flier or announcement that it has to be changed to a jpeg to be uploaded, it would be more convenient if other formats were an option. Reports can also sometime be a little difficult to drill down into but I know that they are working on improving and providing more reports.
Reasons for Choosing Caremerge
Ease of use and customer support.