Caremerge a great EMR platform for Senior Living

We love the people of Caremerge. From the CEO to the others, there is a warm professional, yet personable feel with each one. Their culture of commitment to excellence and listening to the client has always been unique when compared to other software teams that we have experienced. We are very fortunate to have found them to partner with and we hope to continue the relationship for a long time. They are innovative and engaging, and even when there are new staff welcomed to their team, the culture and service levels have remained positive.

Pros

I love the simplicity and intuitive design that makes training staff and using the application relatively simple. The format is understandable and the way it looks on the screen is clean and not busy looking like many similar applications. Caremerge houses information in a way that is easily accessible. From front line caregivers who provide care and medication assistance to licensed staff and other disciplines in our clinic and care settings, we are able to quickly see orders, see when medications are due, sort residents in groups, easily check off scheduled tasks, see a communication log of clinical notes or critical tags that have been documented. Resident profile of contacts and personal preferences also is easy to reference quickly. Caremerge works well for our independent and assisted living resident records.

Cons

The size of the font and space for reviewing resident notes. It would be so great if when clicking on notes that the section pops out to a larger viewing screen and it would be great to have scrolling continue without without having to change the page number to continue to view. This would be great if there could be a date filter to review resident notes either for last 24 hours, last 7, 15, 30, 45 or 18- days, etc. Would love to have a pet section, where we could add if resident has a pet and a vaccination log! We do not have pets yet in our community but are planning to and do not want to maintain a separate data base for this information! In a perfect world:-) A way to easily sort the data in the resident profile report without having to download all of it, and then modify the excel format to get just what we want! There are some other things on the wish lists of different staff members. These are just mine.

Best Engagement Tools on the Market!

the product is easy to use, the Caremerge staff is great to work with, very accommodating and helpful to myself and my staff if we have questions. We have 60 communities signed up with Caremerge, when I have new staff, I am able to train them easily, they understand it well.

Pros

Caremerge offers the ability for Residents and Family Members to be completely engaged in life of the Community. There are engagement opportunities for staff and family through family messaging and announcements platforms as well as for residents with the Community Engagement platform. The platform and app is very user friendly.

Cons

The price of the product is a little pricey, but we get a great product and service from the Caremerge team, so it is worth it.

It doesn't work very well.

Cons

The resident directory cannot be searched for specific names. The private message function is irratic. The site does not look professionally done. It's not clear what does or does not go out to everyone using the site. It seems as if it were programmed by amateurs. Had I been choosing, I would never have chosen Caremerge.

Caremerge on the Cutting Edge

The ability to stay connected in this ever changing and technology based world is so important. Caremerge has helped us to provide something different that meets the needs of the community, the meets of the residents and the needs of the families all in one convenient and easy to use location.

Pros

Caremerge really tries to adapt their software to the needs of the community as well as the families that utilize it as well. They are open to ideas and have taken the constructive criticism to heart in terms of continuing to grow and change to meet the needs of those using the software. It is extremely beneficial in our community and really sets us apart from others in our industry

Cons

There are some adaptations that I would make that I have recommended that I have been told are being worked on but time passes and I never know if they are still being worked on or considered or if they have decided to no longer pursue those changes at all. It would be nice for the app to be a bit more customizable in terms of the calendar and the PDF styler.

Caremerge rocks!

Caremerge is my favorite program I've used in my career. It's so important for families to know that their loved ones are engaged and being taken care of, even when they live far away or aren't able to visit the community.

Pros

I love the ease of Caremerge, for both associates using Caremerge to take attendance/send messages, but also for family members/caregivers.

Cons

The ONLY aspect of Caremerge I think could use looking at is the messaging section on the app (as opposed to the website). We receive notifications letting us know a family member (by the family member's name) has messages us, but we have to know what resident that family member "belongs to" in order to view the message from the app. If I don't know which resident the family member "belongs to", I have to open the website view to open the message from the notification.

Caremerge and Caremerge Voice helps older adults stay informed

Caremerge has been thorough and highly responsive. They have provided a framework and timeline for launching our Community Engagement products, and been with us every step of the way.

Pros

Caremerge is an intuitive program for staff, and is easy to use. For our older adult residents, Caremerge offers 'realtime' information and program updates with relatively simple access, even for those with limited computer or smart technology experience. Caremerge Voice makes this an even easier process. Our low vision residents, or simply those who have difficulty managing their keyboards or devices, can just use their voice to get all the pertinent information they need.

Cons

There have been a few technology hiccups with Caremerge Voice as it synchs with the Echo Dots. Nothing too pressing or daunting. Also, at this time, we can only play music stations or genres, versus specific artists (though we've been told that this may be an upcoming improvement).

Hands down the best software on the market

Having used multiple other medical software over the years to access resident info and document resident participation I am happy to report that we found a real winner in Caremerge. Families are impowered by staying engaged in their loved ones care and comfort in seeing the activity participation through reports and pictures sharing.

Pros

What I like most about this software is its ease of use for both staff and family. Family stays engaged in their loved ones care from near and far.

Cons

On a few occasions family stated that the initial set/ log in was challenging for them.

Ease of Access, hard to get customer service response, always a different person.

easy to use

Pros

Easy to navigate , bulk printing of chart notes, service plans were easy to develop, RAI's captured information for development of service plans

Cons

Inability to sync pharmacy with software, medications had to be entered in manually which was very timeconsuming.

Fantastic

fantastic

Pros

I like how easy it is to build content for our residents.

Cons

i wish when there are links built within the page, it would open a new page instead of directing you out

Well worth the money

I really like working (Sensitive Content Hidden) at Caremerge, they are always prompt in providing answers and giving ongoing support.

Pros

I really like the fact that Caremerge is easy to use, even for those who are not tech savvy. I also like that Caremerge can be accessed on an app, where attendance can be taken which gives greater accuracy for reports. Another great part of Caremerge is their customer service/support, they are there when you need them!

Cons

The only thing that I find difficult about Caremerge is that if I want to publish a flier or announcement that it has to be changed to a jpeg to be uploaded, it would be more convenient if other formats were an option. Reports can also sometime be a little difficult to drill down into but I know that they are working on improving and providing more reports.