A Spectacular Product that Meets Multiple Needs

As an owner / administrator of four communities and as a consultant to new and current small AL providers, I highly recommend ECP without reservation.

Pros

ECP allows us flexibility through customization options. It is simple to learn as an Administrator of the whole program or as a new caregiver learning electronic documentation for the first time. Easy to retrieve information - which proved itself invaluable during a state survey. Local physicians and EMS personnel comment about our professionalism in presenting data to them - which is also very simple to produce quickly. The ECP developers really listen to end users and have implemented the ideas offered to them and are constantly improving and growing the capabilities. We have reduced med errors and med follow up problems and have been able to attain compliance with documentation issues and can give direct care staff clear, concise directives right in front of them. I can easily retrieve data whenever and wherever I may be which keeps everyone on their toes! It's very cost effective.

Cons

Any "con" I ever experienced was addressed and resolved with "live" people helping me through!

Easy to learn, intuitively designed and is very customize-able.

Pros

I like how easy it is for new staff to learn because of how intuitive the display is. I also like how good customer support is at getting back with a solution or in creating new features that are being asked for. The software integrates wonderfully with the pharmacy that our community uses. Needed information and data is easy to access with all of the options for creating reports. The pictures of residents on the screen is great and the optional use of letters/colored borders to signify different things about the resident is a great way to see a lot at first glance. Consequently the ability to quickly put the screen into or out of a discreet mode is great as well.

Cons

Web-based is great but when the network goes down it is challenging as we rely on ECP a lot.

Excellent for non-skilled personal to use yet still versatile for skilled nursing

Very good. Customer service is the best.

Pros

The versatility and customizable abilities for each community.

Cons

Minor work flow challenges that dont seem intuitive.

Multi-Building Usage

I would recommend it for any company. It is really nice for multi-building properties that share management teams. Management has an easier time keeping up to date on items, rather than having to go building to building to read nursing notes and get updates.

Pros

Easy for all staff levels to use. Easy access to all buildings from one log in. Ability to create all forms on program and reduce paper usage. Fast/Easy way to update care plans and ensure staff are knowledgeable about every change in condition. Report Generators take make it easy to see patterns.

Cons

Set up time. Unable to upload state required forms, so we do them on paper then upload them into files on ECP.

ECP is "User Friendly"

This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper.

Pros

-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software.

Cons

-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ).

Director of Operations

Overall, I am very happy with ECP. There are things that I'd like to see different but everyone probably has their own ideas of how things should be in a program. In general though, when an idea is brought forward, ECP does a good job of implementing when it is small. Larger projects take more time but this could be lack of available team members to implement new parts of the program. I would and do recommend ECP when others ask what we use as a program.

Pros

Always looking for better ideas and features. Like that it is always improving.

Cons

Report features are not very user friendly. Would like to see more ability to create own reports from system.

Made life easier

Overall I am very pleased with ECP I would recommend it to other companies.

Pros

Very easy to use, made many job duties quicker, freed up staff time so they can spend more time with the residents, easier to reorder meds, easier to track resident vitals

Cons

Care plan is a little tough to transition to, had some minor issues with linking to the pharmacy, still waiting on the employee schedule section of ecp to be up and running

Review

HIghly recommend for any asssited living facility. Allows administators to monitor what is happening in their facilities at any level, from documentation, ISP's to medication administration and narcotic counts.

Pros

Easy to use and understand. Decrease in staff charting time. Increased accountability for staff performing tasks and med administration.

Cons

Would like to be able to print all POS with one funtion.

ECP RECOMMENDATION

Highly remommend ECP

Pros

Easy access to information Web based and can access from home the use of reports Medication identification Pharmaceutical link accountability check and balances

Cons

intrnet outage