"Allows for less errors in care"

Makes giving report quicker which means more time to take care of residents

Pros

Gives you multiple choice questions and answers for each resident leaving little room for errors in care

Cons

Occasionally system glitches as well as needs a comment or additional note section for each resident

Best software for SNF LTC

MatrixCare has been one of the best software solutions for our organization.

Pros

The company is forward thinking and works to best tailor the product to the current regulatory needs of the SNF

Cons

Some areas could use an update to help improve communication with other employees/vendors/physicians through their internal message system.

after the sales pitch, very frustrating

I would not recommend this product to anyone. MatrixCare has taken our facility back 10 years. Normal daily functions are split because very little is able to be accomplished at a corporate level but have to be accomplished facility by facility (we have 7 facilities!!!), so many of our reports that need to be run week by week are taking us 7 times longer.

Pros

Very little...but I do have to say that their staff try really hard to fix problems. Unfortunately, most of whom I've spoken with do not have the rights to correct most of the issues that I call in for.

Cons

We are unable to customize to our needs, and if customization is needed, it will happen ONLY if other facilities request the same "customization". Getting and keeping users in the system is next to impossible with the built in requirements by MatrixCare. We have been working with their customer service for almost a year on 2 different problems we've experienced from the start, beginning this past Feb., still working on it. We were promised, not once but SEVERAL times during the sales pitch that updates would be 10-15 minutes and extremely unnoticeable...in less than a year our NOC shift has had over 50 HOURS of downtime because of all of the (4 HOUR) updates. Sometimes updates are run not once, but several times a month, each at 4 hours downtime.

Serves its purpose for my field

Good, serves its purpose, but would like to see an upgraded version, more user friendly with drop down menus.

Pros

I used this software while working as a discharge planner in a nursing home. It was easy in terms of documentation.

Cons

Some features are not available on the care planning option such as drop down menus. In addition, trying to get specific things narrowed down by category is not easy, or simply not possible on this version. Also, the services would drop more often than should be expected, causing inconvenience while trying to work.

Userfriendly!

Pros

Matrixcare is user friendly. Very easy to find what you need quickly.

Cons

There's not current ability to sign documents. I think this is coming, but would be helpful with agreements, ect.