





Point of care






Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8About MatrixCare - Skilled Nursing Facility Software
MatrixCare Skilled Nursing Solution helps providers navigate a challenging and ever-changing regulatory environment while driving operational efficiencies. By leveraging innovative technology, such as Artificial Intelligence (AI) and machine learning, MatrixCare's solution can help facilities drive occupancy, ensure compliance, and adopt a more proactive workflow.
The fully mobile system comes equipped with built-in validation rules to enable clinicians to document at the point-of-care and gather all the information needed to optimize reimbursement. The paperless workflow allows for accurate and consistent resident centered care delivery while supporting full compliance with PDPM and other regulatory requirements.
MatrixCare Skilled Nursing Solution i...
Point of care
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.0
Value for money
3.5
Customer support
4.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
August 2020
Daniella from Parkdale Manor
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
3.0
Functionality
5.0
August 2020
"Allows for less errors in care"
Makes giving report quicker which means more time to take care of residents
Pros
Gives you multiple choice questions and answers for each resident leaving little room for errors in care
Cons
Occasionally system glitches as well as needs a comment or additional note section for each resident
January 2020
Susan from Health Concepts
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Best software for SNF LTC
MatrixCare has been one of the best software solutions for our organization.
Pros
The company is forward thinking and works to best tailor the product to the current regulatory needs of the SNF
Cons
Some areas could use an update to help improve communication with other employees/vendors/physicians through their internal message system.
Reasons for Choosing MatrixCare - Skilled Nursing Facility Software
Overall the product had a much better flow and easy to instruct and learn from all levels of technical ability.
Reasons for Switching to MatrixCare - Skilled Nursing Facility Software
Needed to partner with a solution that was headed in the same technology direction that we were.
October 2018
Lisa from Clearview
Company Size: 201-500 employees
Industry: Commercial Real Estate
Time Used: Less than 12 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2018
after the sales pitch, very frustrating
I would not recommend this product to anyone. MatrixCare has taken our facility back 10 years. Normal daily functions are split because very little is able to be accomplished at a corporate level but have to be accomplished facility by facility (we have 7 facilities!!!), so many of our reports that need to be run week by week are taking us 7 times longer.
Pros
Very little...but I do have to say that their staff try really hard to fix problems. Unfortunately, most of whom I've spoken with do not have the rights to correct most of the issues that I call in for.
Cons
We are unable to customize to our needs, and if customization is needed, it will happen ONLY if other facilities request the same "customization". Getting and keeping users in the system is next to impossible with the built in requirements by MatrixCare. We have been working with their customer service for almost a year on 2 different problems we've experienced from the start, beginning this past Feb., still working on it. We were promised, not once but SEVERAL times during the sales pitch that updates would be 10-15 minutes and extremely unnoticeable...in less than a year our NOC shift has had over 50 HOURS of downtime because of all of the (4 HOUR) updates. Sometimes updates are run not once, but several times a month, each at 4 hours downtime.
September 2018
Michael from Whitney Oaks Care Center
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
September 2018
Serves its purpose for my field
Good, serves its purpose, but would like to see an upgraded version, more user friendly with drop down menus.
Pros
I used this software while working as a discharge planner in a nursing home. It was easy in terms of documentation.
Cons
Some features are not available on the care planning option such as drop down menus. In addition, trying to get specific things narrowed down by category is not easy, or simply not possible on this version. Also, the services would drop more often than should be expected, causing inconvenience while trying to work.
October 2018
Jennifer from Westerly Health Center
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2018
Userfriendly!
Pros
Matrixcare is user friendly. Very easy to find what you need quickly.
Cons
There's not current ability to sign documents. I think this is coming, but would be helpful with agreements, ect.