DevonWay Software

4.63 / 5 (30)

Our advisors have recommended this product 1 time in the last 30 days

About DevonWay


DevonWay is a cloud-based operations management solution that helps businesses across various industries collect, track and analyze data in a framework, helping them manage the quality, safety, and performance of their business operations. It is also available for on-premise deployment.

DevonWay's key features include Quality management, work management and environmental health and safety. Users can capture data on a mobile device, set up trigger-based notifications, and analyze trends in a single closed-loop system. It also offers various reporting and analytics features.

DevonWay can incorporate an organization’s own business rules, data and workflows. This solution comes with an offline native app for iOS and Android devices to facilitate the capture of information in the field.

DevonWay is available on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via phone, email and through an online knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

30 Reviews of DevonWay

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(19)

4 stars

(11)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 30 reviews

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February 2017

Ron from SMARTS Operational Solutions

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

High earned value for your clicks and key strokes.

I have had the opportunity to utilize DevonWay in multiple enterprise situations. I have also had the pleasant experience of implementing DevonWay as an enterprise, single-point entry system for greater than 6000 individuals and integrating several diverse applications from action tracking and regulatory corrective actions, to work management and equipment database maintenance. DevonWay has such an intuitive look and feel that anyone who has searched the internet, uses email, and at the extreme has shopped on the web, can easily use DevonWay. I have used DevonWay as a "front end" for less user friendly programs to make them more effective and I have used DevonWay to integrate several legacy programs so they could be eliminated along with their maintenance and cost. I have often said that the real cost of a software system is not in buying or hosting, but in key strokes and clicks required by the workforce to produce value in the system. Will people want to use it? That is where DevonWay excels. Pros: Ease of use for both those who input and those who use the input. The information you want at your fingertips, not waiting for someone to provide a dated report in order to take action. Large, diverse user base provides timely useful upgrades, keeping the system contemporary. You do not have to worry about having yesterday's system. Recommendations: Do not just try and replicate your current system using DevonWay. Go in with the philosophy of, if you had it to do over, knowing what you know now, what would your system look like? Who are all the customers? What would make the workforce want to use the system? If you put the right effort into figuring out what you would like in a system for now and into the future, DevonWay will create it and give you more versatility than you knew was possible.

Response from DevonWay of DevonWay

Replied January 2019

Great recommendations for organizations taking their continuous improvement to the next level to increase efficiency and performance! We appreciate you sharing your broad experience with the DevonWay platform!

September 2017

Penny from ATR Plant and Project Engineering

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

September 2017

Heavy user of the DevonWay (LabWay) software. Plant and Project Engineering Subject Mater Expert.

Ease in usage. The software is intuitive.

Pros

We have been using this software for several years now. It is very easy to use and teach DevonWay to others, even if instructing someone on how to use the software over the phone. My organization has the bulk of performance assurance issues for the entire company because of the nature of the work we are responsible for at the Idaho National Laboratory (INL). It is extremely important while working in this high pace/use area that the software functions easily for not only the person who oversees the issues but for those working in the field who submit and work through the issues that have been entered in DevonWay (LabWay). We have that ease of use with the DevonWAy (LabWay) software.

Cons

I had to really think about this question. I guess if I were to have to write something that I dislike about the software that would be that I dislike changes in the software functionality. I personally dislike updates to the software. Although It is not too hard to adapt to new changes when they are incorporated, it would be nice if the software aligned more with standardized software we are currently using (i.e., Microsoft Office) so it would be even easier to adapt to the changes. Not all company's use our company standards so this may not be an issue for others.

Response from DevonWay of DevonWay

Replied October 2017

Penny, thank you so much for your thoughtful review. We're glad we're providing solutions that are easy to use. We do try to make the platform upgrades as smooth as possible but will reach out to you on how we can make them more seamless.

June 2017

Jim from Utilities Service Alliance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2017

Long-time user of DevonWay products. Apprecite continuous improvement.

Helps us run our business and collaborate with hundredsof people from around the country.

Pros

The ability to work with DevonWay staff at all levels to configure the product that does exactly what I need it to do. I also appreciate the significant number of enhancements that have been made in the last year or two to make products more user-friendly.

Cons

There is definitely a learning curve involved in using the different modules and it can be difficult to force myself to take the time needed in order to use the products optimally. Use of the DevonWay products is not my core function per se, however, I have the sense that there is so much more I could be doing with them that would improve my overall efficiency (I feel the same way about Excel, for instance).
I think the more casual user (e.g. our members) struggles, even more, to learn the software as they simply don't use it enough to lock the processes into memory and they constantly have to ask how to do the same tasks. Perhaps context sensitive help/FAQs would be useful. I do think the recent update to the Help system was outstanding, however.

Response from DevonWay of DevonWay

Replied January 2019

Jim, thanks so much for both your positive review and feedback. We did take your suggestion to heart and did implement context sensitive help and online documentation. You are right, the needs for casual and advanced users are different so we kept this in mind as well and continue to design and develop ease of use for users at all levels. Thanks so much for your continued support of DevonWay and allowing us to be of service to the alliance!

November 2018

Jarrod from Entergy - Nuclear

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Devonway for Observations

We are using Devonway as a central point for observations in our fleet. This allows for everyone in our multi-plant fleet to be on the same page in relation to observations. We are all using the same criteria for observations. This also allows for easy comparison and trending across multiple sites in multiple performance areas. This allows for a collective look at how the fleet is doing and the ability to break that down into individual sites, even though we're scattered across the country. This also allows for easy access to data from nearly everyone in the fleet. This has led to less siloing in our departments and plants. Devonway is also used for the Performance Indicators for our fleet as well, for similar reasons.

Pros

The program is highly customizable. The interface is very simple and user friendly, even a first time user can find their way around with little instruction.

Cons

In-depth reports and analysis do take time to learn. If you're not familiar with some basic functions and features of the system, you may not have the data you think you have.
The custom reports and specialty features do take some tweaking to get right. That also leads to those reports being very specific and not easily altered in the future.

Response from DevonWay of DevonWay

Replied December 2018

Jared, thanks so much for sharing your experience with DevonWay. You're right, the DevonWay products are built with users of various levels of experience in mind allowing users to get up and running with minimal training. On the flip side, more advanced users can really dig into data with more powerful reporting tools. We're thrilled to help Entergy realize the benefits of cloud solutions to standardize your programs and easily report results at all levels.

May 2017

Randall from FENOC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2017

The software is powerful and saves time. Very easy to use and fast.

Easy application for 2000 workers. Powerful database. Automated trending and notification. Daily automatic reports. Automatic email of new assignments and assignments coming due. Real time support if needed.

Pros

It is very versatile and easy to use. The more you use it, the more you think of "what if I could do this" and soon you are doing exactly that. The technical support considers every question a possibility and they are same day innovators. The software has modules for a wide variety of enterprise applications, and each will provide notifications and information to you automatically by email if you wish.

Cons

The applications to iPhone are just being developed, and sometimes in that application are difficult to navigate in. But that is improving. Looking forward to not typing some day, just talking to it. They don't yet have a "Siri" like feature, but they are as close as the phone.

Response from DevonWay of DevonWay

Replied January 2019

Thanks for such a glowing review! We can't wait to show you the really exciting products we've introduced this year showcasing mobility!

September 2017

Suzanne from APS

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

September 2017

Powerful, but not always user friendly - improving, though

Trending and tracking functions are excellent.

Pros

Once you learn how to use DevonWay, it makes reporting and analyzing data trends possible in ways we weren't able to before. I see the power of it, and want to be able to fully utilize it.
When we have an issue or question, DevonWay is very responsive.

Cons

User interface can be confusing. Those who don't use it frequently have difficulty figuring out what's being asked of them, or how to find what they're looking for. Many steps to accomplish just about anything.
DevonWay is clearly taking steps to address these issues, but there's a way to go, yet.

Response from DevonWay of DevonWay

Replied September 2017

We're so glad our solutions are helping APS find meaningful insights into your data. We do continue to focus our efforts on ease of use so anyone can use it, and as always we welcome user feedback. There is a Feedback option in the top right menu to send your comments and suggestions directly to us. Thank you for taking the time to comment!

September 2017

Rodney from FENOC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

DevonWay software user since 2011. Keeps getting better. Output tools are improving to meet business

1) Fewer calls from end-users that do not know how to use the product or mess something up. 2) Reporting is getting much better; better tools and good response/solutions from DevonWay when new reporting is needed. 3) User interface keeps improving. 4) Automated reporting to monitor for issues (both with the system and for company issues) is a real time-saver. 5) The Trakway ticket system helps with software development and changes, as well as addressing problems. 6) Track history helps troubleshoot issues.

Pros

The ability to extract data for trending and reporting. Also, the user interface is easy to understand for users that infrequently use the system.

Cons

You get what you ask for. So make sure you understand your business needs and be able to communicate them adequately.

Response from DevonWay of DevonWay

Replied December 2018

Thanks for your positive review of DevonWay and sharing great advice as a long time DevonWay customer, Rodney!

June 2017

Ty from Talen Energy

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2.0

Functionality

3.0

June 2017

I am an end user. It is a nice software, however the implementation is not well thought of here

Pros

I like the fact that one can tie objects or actions together or that they can be related.

Cons

It is not inherently obvious how to navigate thru item. I'd reccomned a pop up bubble when the cursor is over a certain item or button to help users navigate the system

Response from DevonWay of DevonWay

Replied August 2017

Thank you for the honest feedback. We're working on many improvements to the implementation at Talen, which will be live later this Fall. We'll make sure to include pop-up help text as well to any fields that should have it and are missing it -- that sort of thing is very easy to add. We've also made some recent platform upgrades that focus on usability, especially regarding the search screen. We would love your continued feedback on these and any other areas -- please feel free to use the Feedback option in the top right menu to send comments directly to us. Thank you for taking the time to comment!

September 2017

Christine from WCNOC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Excellent Teamwork

Pros

I love DevonWay's ease of use. As an administrator, it makes my life easier as well. My users love the reports we can build easily so they can use the information in different applications.

Cons

It's pretty compartmentalized. Each module has it's limitations as to what it can/can't do. This is typical for software, but sometimes I wish we could break down those walls and use fields across all modules without much hassle.