Agorapulse Software


Agorapulse is a cloud-based social media marketing software that offers profile management, social influencer management and social media analytics in a suite.

Agorapulse features “Social Inbox”, which combines social media interactions across the social streams, such as Twitter, Facebook and LinkedIn, and presents them in a unified mailbox.

Agorapulse pulls and sifts through the interactions across social media accounts of the brand to identify key influencers and ambassadors (people who publish the most content about the brand). The product features “Competitor Analysis” module, which allows users to track the social media performance of their competitors.

Agorapulse features social media reporting and analysis, which allows users to track performance metrics, such as followers, engagement, awareness, replies, impressions and clicks.

Agorapulse offers subscription pricing, and is available in four different pricing plans - Small, Medium, Large and Enterprise, depending on the number of social profiles and team size.



92 Reviews of Agorapulse

Overall rating

4.71 / 5 stars

Filters:

Showing 1 - 20 of 92 reviews

November 2018

Sas from B31 Voices

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

An affordable solution with great support

Pros

In our search for a means to manage our extremely busy social media presence better, we had tried Agorapulse several times over the last four years. We’d always loved it but, as a voluntary organisation with a tiny income, couldn’t justify the spend. We tried many other solutions but, having still not found the right one, decided to give Agorapulse another trial. We weren't disappointed.

The developers listen to their customers and are constantly tweaking and updating the platform. This means it now serves our needs much better.

The interface is easy to set up and easy to use.

The inbox feature is one the biggest benefits for us. We can work through our many messages, comments, replies etc more easily in the single platform. It’s put an end to the times where different volunteers found themselves submitting detailed responses to the same queries at the same time! Being able to allocate interactions over to another team member ensures important responses and queries don’t get missed or they get directed to the right person.

Cross platform publishing in Agorapulse is great! Being able to compose a single status in one place for several social media accounts is a must - but Agorapulse takes this further, allowing you to fully tweak the status for each platform. No more sending statuses full of irrelevant @s and #s to Facebook because we’re in a rush and don’t want to write it twice!

Scheduling works really well with different options available to help you spread your messages more effectively. The ability to schedule posts by interval is a particularly useful feature. Being able to specify and exact time and date for a repeat post is also really helpful.

The listening features are helpful. We’re now spotting many things we were previously missing and not responding to, improving our engagement with our users.

Customer service is easy to access, with a fast and genuinely friendly and helpful response. Developers encourage feedback and take action on customer requests.

As a voluntary organisation, pricing is a big issue to us. Agorapulse is very well priced for what it offers. Great value!

Cons

The only cons are little tweaks which would make Agorapulse even easier to use for us.

Finding scheduled items to amend can be diffficult if you have a lot of them set up. The calendar helps but a search feature would help more!

Due to the nature of our work (we get a lot of very personal messages) it would be very useful to us to edit user permissions, enabling full access to everything but private messaging. This would allow us to increase our volunteer base.

Response from AgoraPulse of Agorapulse

Replied November 2018

Hi there Sas, Thank you so much for sharing your Agorapulse experience. I love that you're making great use of our per-network editing feature -- where you can crosspost content but tweak it for say, Facebook v. Twitter. I hope you continue to find great value in our tool and support. Thanks again for writing about how this social media management tool has helped your volunteer organization. Warm regards, Lisa

January 2019

Reagan from USF Federal Credit Union

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Excellent Social Media Management Tool

Pros

I use AgoraPulse to manage 7 social accounts. Scheduling posts, cross posting, moderating, reporting, etc is fantastic. Prior to purchasing AgoraPulse, I investigated several of their competitors and did a few trials. AgoraPulse was by far the most affordable and provided exactly what I was looking for. In addition to the product, their customer service is top notch. Often times emails are answered in less than 15 minutes. Sometimes even less than 5 minutes during normal business hours. I've been using AgoraPulse for 2+ years and will continue to do so.

Cons

There are API limitations with LinkedIn and certain features are not available. However, this is not a fault of AgoraPulse, as they can't control what data LinkedIn allows them to use. I have at times found bugs with the iPhone app (as one would find with any app), but these were all eventually resolved with app updates. My main gripe is that I do not receive push notifications when direct messages or comments on Facebook posts are received. That being said, I still have to use the Facebook Page manager app to receive these types of alerts, which is unfortunate. I wish AgoraPulse had this feature.

Response from AgoraPulse of Agorapulse

Replied January 2019

Hi there Reagan, Thanks so much for telling GetApp how Agorapulse has saved you time and money in managing your multiple social media profiles. I also appreciate you giving a shoutout to our customer support team. They work around the clock to give assistant to great customers like you. Regarding push notifications for Facebook, are you speaking of the iPhone? I'd like to better understand the issue there. Thanks again for your review. Lisa

July 2018

Jessica Rose from Social Path

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Amazing product with amazing team

Flexibility. Transparency. Productivity. Excellent customer service. Love this tool. It is a must for any company doing social media.

Pros

Easy to use and fantastic customer service. AgoraPulse offers flexibility & is more than just a scheduling tool. Their CRM functionality is very powerful. The free mobile app ensures we are always on top of our clients conversations. The entire system is built on user requests so everything is there that is needed. When you have a question the team are super responsive and helpful. Highly recommend this tool.

Cons

Still waiting for the LI api to let AgoraPulse pull through the analytics. There is nothing we don't like about the software.

Response from AgoraPulse of Agorapulse

Replied August 2018

Jessica, Thanks so much for loving our "all-in-one" software -- and our support team! LinkedIn reports are coming sooner than you think -- stay tuned or subscribe to our Product Release Log to get updated (agorapulse.releasenotes.io). Thanks again for the Agorapulse love, Lisa

March 2018

Jon from Loyalty Systems, LLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

It foots the bill!

Pros

It effectively posts to Facebook, Twitter and Instagram with relative ease. It has useful reports about page views generated and audience statistics. It has an app to compliment the desktop version. The customer service email reps are responsive although I didn't need them much. It's easy enough to add or delete different platforms for which to post. There is a record of every post made. It informs of comments and allows for replies to the comments.

Cons

The company is based in Paris, France. This international ACH activity caused my USA bank to flag and block the original attempts by the vendor to rightfully debit our business checking account. It took some time to contact my bank and request approval for the international ACH transactions. Once that was established, billing was no problem. The mobile app doesn't allow posting to multiple platforms simultaneously. The reports generated are useful but possibly excessive or redundant because some of the same data is available for free from within a Facebook Business Manager account.

November 2018

Andrés from DMK HQ

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

The (almost) best Social Media publishing platform

Pros

-Dashboard is perfectly organized and you can see exactly what you need to address (comments, messages, likes) in real time, for each channel.
-Reports are a delight. So easy to understand that you do not need to "translate" them for other departments to understand. You can submit them as they are.

Cons

-You cannot publish videos to Instagram or LinkedIn (yet)
-If you publish a GIF file as an image, none of the channels will take it as such. You would have to publish it as a video, and then you face the restrictions mentioned earlier.

Response from AgoraPulse of Agorapulse

Replied November 2018

Hi Andrés, Thanks so much for writing this review. I'm glad that our dashboard and reports allow you to save time and get to what you really need to see and explain. We know that posting video to Instagram and LinkedIn is becoming increasingly important to our customers. As such, we're working on ways to bring this to our platform -- no firm dates yet, but we will launch it as soon as we're able. All the best, Lisa

March 2018

Carlos from Loyalty Systems, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

The best tool for Social Media management!

The benefit is having all the social media accounts in one place.

Pros

This is the best social media management tool in the market. I love how all the notifications are in one place and you can see who is sending messages or commenting without login to different social media accounts. Also, it will notify you when somebody mentions you.

Cons

Pricing is the worst obstacle. Cost per month for their small business package with 10 accounts is way too much money. It isn't competitive with other services in the market.

Response from AgoraPulse of Agorapulse

Replied May 2018

Hi Carlos, So glad you love our social inbox! I find it so handy to manage my gazillion social accounts. Regarding price, we may seem steep for a tool if you just use it for publishing or just catching comments, or only reports. But for a tool that gives you unlimited publishing, unlimited monitoring, and unlimited reports (and an amazing customer service team), it is quite competitive with the leading tools out there. My best, Lisa

November 2017

Valerio from Wallace Solution

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2017

A very good software not so well known

It took me a while to get used to the functions of Agorapulse, but nowadays it is my main tool for managing social networks. Is it perfect? - Of course not! No tool is perfect. However, the workflow within its "Inbox" function helps me quickly review all my social mentions, comments and private messages. In Agorapulse, as soon as you respond to a message, it is marked as read and disappears from your sight. You can also delegate messages to the members of your team and, when you log in, it is clear which messages have been assigned to you.

Pros

Agorapulse stands out when we talk about managing conversations in social networks because it clearly shows which mentions and comments require a response. It gives you access to detailed reports (available for download in Powerpoint) and an analysis of competitors.

It also allows you to create Facebook apps and allows you to sync comments on your Instagram ads and dark Facebook posts.

Agorapulse is excellent for teams because it allows you to delegate certain roles to the members of your team.

Cons

I would love that Agorapulse could be integrated with personal Facebook profiles and even groups. I would love to follow all my mentions in all my social networks, and having the mentions of my personal Facebook profile in Agorapulse would be very useful for me. However, I do not think this is a feature that agencies and businesses look for.

Although I'm not a big fan of Hootsuite's coarse multi-column design, I do miss seeing several feeds with filters, particularly the Twitter lists. Do not get me wrong, Agorapulse allows you to add several searches with powerful filters, but I do miss the Twitter lists. Agorapulse may seem more expensive when compared to other tools.

Response from AgoraPulse of Agorapulse

Replied November 2017

Hi Valerio, Mary here, Agorapulse's Customer Advocacy Manager. Thanks so much for the honest review! I really appreciate all your feedback. :) You may be happy to hear that we are working on adding Facebook groups and personal profiles to the tool in the near future. I also totally understand your point about the feeds - we've heard a lot of feedback about this as well, so I'm going to add this to my list for our product manager to let him know we have more interest. :) Thanks again!

June 2018

Umang from Outreach Nepal

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

No.1 social media management tool

Pros

AgoraPulse is the only full complete tool which gives all social media platforms information in one dashboard. More over you can give various role and requirement to your team. Last but not least is the report, one click report generated in Microsoft power point format to share with your clients.

Cons

The only current least like is that Instagram video posting is not available and you can not export YouTube channel reports.

Response from AgoraPulse of Agorapulse

Replied July 2018

Hello Umang, So glad you have found our team workflow and reporting features useful! We are hard at work on Instagram video posting and can let you know when it's available if you'd like. Warm regards, Lisa at Agorapulse

January 2019

Nicole from Media Sixx

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

The best value for money in social media management tools

Pros

The features we get for the price is just unbeatable in the market. We needed the one stop shop for everything, so we weren't using multiple tools for bits and pieces. We love the ability to manage engagement in the one place and we now do all posting via AP. It's great for managing teams too.

Cons

The reporting it not quite what we need, so we use another tool for that. Where some features are not there yet, the team takes on feedback and is quick to get them added to the suite.

Response from AgoraPulse of Agorapulse

Replied January 2019

Hi Nicole, Thanks for sharing the Agorapulse love -- I'm so happy to hear that you're able to manage most of your social media profiles from one location. I'm also psyched to see you say that we're the best value. We're not the cheapest tool on the market -- but our feature set, along with our amazing customer support, make our pricing unbeatable. BTW, more Instagram metrics coming soon to our reports ;) Warm regards, Lisa

August 2016

Steve from Soci-Link

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Terrific team, great product, regular updates and improvements

We've been working with Agorapulse for 3.5 years, but only on a d hoc basis. However, from about 1 year ago, we were so impressed with the every-growing set of features they we're rolling out, we saw value in becoming regular subscribers. Now, Agorapulse is an integral part of our offering as a digital marketing solutions provider.

Pros

Regularly updated
Fills genuine gaps in the market
Easy to use and get team onboarded without heavy training

Cons

Of course there are things that could be done better, and we feed them back through the sites suggestions section, which is well managed and we get regular updates on improvements.

March 2018

catherine from Marketing Surfers - Tu Agencia de Marketing en Internet

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Everything you need in one place!

Pros

This program allows you to carry out many procedures and save you time.
It allows you to respond quickly to comments, schedule and publish from one place, and analyze who speaks of you.

In addition, it makes the reports of the social networks in Powerpoint, strengthens through the networks the relationship with its clients and the possibilities to work with Facebook and increase the engagement.
Agorapulse is excellent for teams because it allows you to delegate roles to members of your team.

Cons

The interface can be slightly slow at times but it's not too bad, it's my only complaint, for me everything else works great, it has everything I need.

February 2019

Shannon from Plus One Virtual Solutions. LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Lu-hu-huvvvvv this software!

I've been very impressed with AgoraPulse and happy I made the switch.

Pros

I love the functionality. Agorapulse allows you to do SO many things but in a way that's not overwhelming. The dashboard is organized and it's easy to find your clients, their calendars, their queue and more. I love that the posts are color coded on the calendar so you know which posts are scheduled, which ones need your review (if you have a team) and which ones have already been published. I've had to reach out to customer support a few times for assistance. They were always very responsive, eager to fix any problems and polite. I switched over from another popular scheduler with a similar price point, but Agorapulse has outshined them by leaps and bounds. I'm pleased I made the switch.

Cons

There's a moderate learning curve especially if you are adding team members which can be a little tricky at first, but there's lots of information and tutorials to help out.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

2 of 5

January 2019

AgoraPulse review

My experience has been just neutral. It's made it very easy to work with managing Twitter accounts because of the "assign for review" feature but they definitely have ways to go to make it a complete platform.

Pros

I like how easy it is to use and assign for review with coworkers. It allows for great communication across multiple people. AgoraPulse also makes it very easy to follow certain words topics.

Cons

AgoraPulse does not work well with LinkedIn. For some reason when writing a post for LinkedIn in Agorapulse, you are not able to tag a company, person, etc. For my uses this has made it almost unusable for managing LinkedIn accounts.

Response from AgoraPulse of Agorapulse

Replied January 2019

Thanks for sharing how easy it's been to work on social across your team with Agorapulse. If you're able to give me your name, I can add you to our feature request list for LinkedIn user tagging. As soon as it's released, you'll be notified. All the best, Lisa

November 2018

Dagmara from Coachify

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Absolutely my favorite social media management tool

Absolutely love it.

Pros

I love the social media management section and easy Instagram implementation. I love the fact that after a year of using it AgoraPulse revamped the entire design and expanded functionality with additional analytics. I love their reports and how granular is the data for engagement. And the ROI section - fabulous.

Cons

The tool itself is great, and I don't really have many complaints. Maybe they could cut the price a bit, but other than that - I love it.

Response from AgoraPulse of Agorapulse

Replied December 2018

Thanks so much for the kind words about Agorapulse's reports and new interface. May you have many more good years managing your social with our tool. -Lisa at Agorapulse

February 2018

Brian from All American Pharmaceutical

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

This was our first pick, and we will still use it daily nearly 3 years later.

Super convenient, especially for our social media team. They can do almost everything from one spot.

Pros

Access to all of our social media sites in one spot. The ability to calendar so many posts and also answer messages saves a ton of valuable time.

Cons

It still cannot fully connect with and manage Instagram. To be fair, this is an API issue that pretty much any other software like this will have, as it is actually Instagram preventing this and not Agora.

January 2014

Anonymous

Review Source: GetApp


January 2014

What AgoraPulse means for Facebook Community Managers

AgoraPulse is a Faceook CRM that came to my attention in April 2013. I initially used the free barometer tool, and was so impressed that I looked into using the whole package. Having to manage multiple pages with different goals, different campaigns, a range of ads and apps can be mind boggling at times. This software has revolutionised the way in which I now manage all these pages. The release of V2 late last year blew me away. Not only can I install a competition app in a matter of minutes but I can also review all the insights I need about that app and the page itself. I don't need to spend hours exporting data from facebook to analyze and put into a report - it's all there for me. Whether I need analytical information on a 7 day/30 day basis I can get what I need. To take thing further AgoraPulse lets you compare your page with you competitors and gives you actionable data. All this at the click of the "connect" button. I'm really excited to see what this platform has in store for 2014. I would have no hesitation on recommending AgoraPulse to both beginners and pros alike. This platform was built for everyone.

Pros

Saves hours with great reporting features
Scheduling platform integrated
Mobile friendly apps
Install competition apps that are fully integrated for collection of emails and like gated in minutes.
Brilliant support & customer service

Cons

I would love to see this CRM go a step further and integrate Twitter and LinkedIN!

It may be a big ask but as a social media manager it would be fantastic!

September 2016

Cody from codybullis

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Drop Everyting Else

I am a social media manager/content creator, and Agora Pulse is a one stop shop. After using various other applications, Hootsuite, Sprout Social, Agora Pulse was my last investment. The tool is the best around.

Pros

The best things about AgoraPulse are their CRM Tools, customer service, scheduling calendar, and the ability to tailor each message according to the social media account.

Cons

Nothing I can think about. Unlike Hoosuites approach, do everything OK, AgoraPulse does the necessities great.

December 2018

Darlene from Natural Immunogenics Corp.

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great Social Posting and Management Product

Pros

The ability to use with teams is great, all in one for major social platforms, Analytics are great, super easy to use compared to other platforms I have used.

Cons

Posting errors out, especially with IG, from time to time. Mainly the restricts on scheduling video on Instagram, however I think they are working on this. Limits and problems are usually due to changing social requirements on platforms so I'm pretty sure these challenges are with many social posting apps.

Response from AgoraPulse of Agorapulse

Replied December 2018

Hi there Darlene, Thanks a bunch for sharing your Agorapulse experience here. I'm so happy to hear how well the tool works for your team. Good news: We now support Instagram video publishing! Let me know if you have any questions about using it. Lisa at Agorapulse

November 2018

Javier from Uproot Online

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Easy for agencies in the process of scaling.

Pros

The price per profile is significantly less expensive than all other good social media management softwares.

They have a very clean and easy to use UI.

They offer reporting.

Cons

I wish we had a way to send a private link like HeyOrca to show the live content calendar to our clients.

Response from AgoraPulse of Agorapulse

Replied November 2018

Hi Javier, Sooo glad you're seeing the value that Agorapulse brings to your agency. Good news: we're building a feature set that will make it easier for agencies to share information with their clients. To get the scoop on all our latest releases, check out (or subscribe to) our Release Notes blog: https://agorapulse.releasenotes.io Thanks a bunch for writing this review. Lisa

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Critical in how we support our clients

Pros

Above and beyond client support is what keeps me with AgoraPulse. Social Media dashboards are a dime a dozen, so the high level of care and support we receive is what sets this service apart from the rest!

Cons

Reports export to powerpoint only, which isn't ideal for Mac / Keynote users because it creates additional work in editing those reports when they convert incorrectly into our software.