iContact Software


 

iContact is a Web-based email marketing tool designed for businesses of all sizes. This solution offers email design, list management, campaign management and social media publishing within a single solution.

iContact features multiple customizable email templates that help users design content for their email campaigns. Users can also schedule message delivery by picking the right tags from their email lists.

A key feature of this solution is SpamCheck, which reduces the chances of emails being labeled spam by checking the email subject, HTML email and text email against a set of rules thereby improving the email deliverability.

In addition to its email marketing capabilities, iContact also offers social media integration with Facebook, Twitter and LinkedIn, allowing users to publish content on these websites from within the solution itself.

With the help of customized reports and dashboards to monitor campaign performance, users can gain a complete view of all their email campaigns.

 

iContact - User settings
 
  • iContact - User settings
    User settings
  • iContact - Reports
    Reports
  • iContact - Social media integration
    Social media integration
  • iContact - Social media posting
    Social media posting
  • iContact - List settings
    List settings
  • iContact - Login page
    Login page
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

479 Reviews of iContact

 

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Software Advice Reviews (4)
More Reviews (475)

Showing 1-4 of 4

Maria Lenin from Dewayne Hill / Keller Williams Agent
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Your Email Marketing Partner with easy to use tools

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

An ideal email marketing software that lets you create newsletters easily with its easy to use application. Manage your contacts by creating lists with contacts that match your campaign. What i like about icontact is that aside from uploading or grag and drop option for adding contacts is that it has a sign up form feature thatyou can embed in your website. When a customer signs up the information goes straight to your contact list. Create your email content easily with its content creator tool with thousands of themes or designs to choose from. Add links, images and texts to the content with its drag and drop tool feature and create designs that match your campaign perfectly.

Cons

The csv file should be compatible to add contacts. It is easier to add one by one or download their file and add your contacts for an easier upload. If you have existing excel files with thousands of contacts, it may not work. Fixing your contacts file might take longer especially if you have thousands of subscribers.

Review Source
 
 

jasdeep from riseworth
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Customization and Easiness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

love the fact that you can nearly customize every template they offer, to your preferences. makes it easy to make messaging that isn't the same as everything else.

Cons

would be nice to be able to make your own template completely. while the customization is there, the next level would be making your own complete template.

Review Source
 
 

Angela from Lunar Strategies
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Excellent, full-featured delivery system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We much prefer iContact over Constant Contact

Pros

Manage email lists for multiple clients without confusion
Can develop custom html and load it without issue
Scheduled delivery
Easy to test

Review Source
 
 

Claudia from Regional Employee Benefits Council dba Charter Benefits
Specialty: Insurance

May 2016

May 2016

Sending out email blasts has never been so easy!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to use and many templates to choose from. I also like that iContact interfaces with Salesforce which we are in the process of possibly implementing for our sales team.

Likes Least

I don't like that I'm not able to send attachments. I also don't like that I can't make the templates wider if I need to.

Recommendations

Determine how much this will fit into your marketing plan. There is a limit on how many emails you can send, how many contacts you can have saved and images. Also, determine if you will be using other software for marketing or sales functions if they will interface with iContact.

 
 
 
Showing 1-20 of 475

Leah from Leah's Grooming Salon
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Email Marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

iContact has allowed me to create some really nice emails and great campaigns with a nice turn around. It's been a very useful tool for my business

Pros

iContact has been a great solution for email marketing. It's very user friendly and the dashboard is pretty simple to navigate. They have a number of templates that can be used for your campaigns. The support staff is really helpful and they are always open to suggestions, which is nice and improves the software as time goes on

Cons

I don't have any dislikes about iContact

Review Source: Capterra
 

Cristian from Architecture
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

iContact Email Marketing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I like most about this email marketing program is the price and some of the templates were easy to use.

Cons

What I least like about this email marketing program was how difficult it was to code the templates. The preview did not show what was actually going to be sent. The fonts and text were also an issue and its time of sending.

Review Source: Capterra
 

Garin from MarketingStrategyX.com
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Great Looking Form Templates and a Powerful Email Marketing Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall my experience with iContact was very positive. I even learned about iContacts young founder via an awesome slide show he created with 1285 slides sharing "lessons from my 20s"where he shared a ton of value. I highly recommend looking that up.

Pros

What I liked most about iContact are the form templates, which are an essential ingredient to growing a healthy email list.

Specifically I used a template for a client in the real estate niche that he was quite happy with.

Cons

What I like least about the tool is the price point. For my client who has a very small list the price was an issue for him and a robust free plan offering would have helped me retain my client for a longer period of time.

Review Source: Capterra
 

Moises from HelloLife, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We needed an email marketing platform that could be used in our industry (natural supplements) and icontact allowed us to have an account with them. Other places do not want to bother with us. I do like that our rep is always there to help us with whatever problems that may arise.

Pros

I like the reporting of emails that I have sent out. I also like how easy it is to create an email and schedule or sent it out the email. I like that I am able to preview the email in different screen sizes. Very easy to use.

Cons

The new home dashboard I am not a fan of. It has changed to just show quick stats of a single email campaign. I like the way it was setup before. Where you could see the stats of multiple email campaigns at once. I also do not like the image upload portion. I feel you should be able to upload an image directly from the email editor.

Review Source: Capterra
 


November 2018

November 2018

Amazing and feature-rich

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

iContact is great in terms of features, customer support, and ease of use. If you can afford it, go for it. It will eventually pay off.

Pros

I have been using iContact for over 3 years now and never had any major issues with them. Email marketing gets a whole lot easier with iContact's features and amazing tools.

The best thing about iContact is the ease of use. You can get started without any training. They have kept things simple, user-friendly, and their interface is top-notch.

Drag-and-drop builder is another reason why its hard to switch to other email marketing services. I have tried drag-and-drop email builders of other email marketing services as well (GetResponse, MailChimpl, Mailerlite, etc.) but I personally find iContact the best in the game.

Subscriber management and ability to segment subscribers based on multiple variables is another advantage that has always helped me in understanding my subscribers and sending them relevant emails.

Cons

My only concern is price. It is expensive as compared to other email marketing services. Additionally, they don't have any free plan. Most of their competitors have like MailChimp and mailerlite.

Review Source: Capterra
 


November 2018

November 2018

Excellent product for Email Marketing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Templates are available to use, so you don't have to be an advanced tech to use this software. There are different tiered plans, so it can fit the budget of all businesses and nonprofits. Also, nonprofits receive a discount.

Cons

There is no free version. Although you can sign up for a free trial, once the trial is over you must select a paid plan to continue using iContact.

Review Source: Capterra
 

Evan from OrangeSoda
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Great but no MailChimp

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This was a simple to use software for email building and list management.

Cons

It seemed really limited and couldn't do as much as I remember mailchimp having. I

Review Source: Capterra
 

Russell from The Church of Jesus Christ of Latter-day Saints
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Not quite as good as MailChimp but a great alternative

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

List segmentation is very simple to use. Easy editor is great for making emails

Cons

There isn't as many features as other comptitors.

Review Source: Capterra
 

Theo from Theta Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

5Xed my production

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I 5Xed my production in the last 3 years. I have made more than 3.000 new clients.

E-mail marketing is great and iContact makes it easy and effective.

Pros

it is easy to use and effective. It’s a great product.

Cons

Should have bigger photoes in templates making the newsletters look much more impressive.

Review Source: Capterra
 

Mike from Treasure Valley SEO
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great for keeping in touch with our customers...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started with iContact about 7 years ago...when our list was 20,000 people strong. We've changed business models and our list is under 5,000 people now, but we've stuck with iContact because they've kept up with the times and made their product better along the way. Easy to jump into and build your marketing list if you know what you're doing - but iContact is there to help you each step of the way if you're a newbie.

Pros

iContact has made great improvements over the years. They did a big makeover about a year ago which was much needed - no complaints here. We manage our own list (which used to be nearly 20,000 strong) and a few small lists for our advertising clients - with great ease.

Cons

No complaints here, but there would have been before they did a big makeover a year ago. Their customer service was lacking - but now they've cleaned that up as well. They heard customer complaints and fixed them - that's Okay in my book!

Review Source: Capterra
 


October 2018

October 2018

No Value for Money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Initially during the on-boarding process, they boasted a lot about the features and no suspensions, but once we paid and on-boarded the struggle started. We tried to import contacts and getting ready to send an email, we received an alert in the interface that the account is not active. This was immediately after we payment done for the quarter. On contacting the support, they did not give us a chance to explain their questions and told that they are suspending the account for a month. They did not even bother to respond to our emails on refund requests.

Pros

The interface and design templates are good.
Faster and user friendlier design of the application.

Cons

There are not much features available on this tool. The contacts upload tool was not even identifying the duplicates and appending them as new records(this might be fixed as of now)

Review Source: Capterra
 


October 2018

October 2018

iContact review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I found useful that the software lets you easily understand if you have duplicate contacts

Cons

I found the email automation setting not very intuitive and the design not particularly good

Review Source: Capterra
 

EmmaLeigh from vipkid
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

iContact very user friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

iContact is a user friendly site that makes newsletters easy to send and contacts easy to update.

Cons

The image gallery is a pain to update sometimes.

Review Source: Capterra
 

Barbara from Angel Cross Design Co
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

It's not bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great functionality and ease of use, but customer service needs work.

Cons

Customer service is slow to respond and not helpful

Review Source: Capterra
 

Margaret from Pmh
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

I contact email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really easy and nice program. It good to do emails .

Cons

I do not like the fact it is really known by a lot of people

Review Source: Capterra
 

Heather from ZVHC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Email Your Clients

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is a great resource for mass emailing and for reminder emails for your clients.

Cons

It wasn't as automatic as I would have liked for continuous emails to be sent out.

Review Source: Capterra
 

Caleb from ThriveWell NG
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

iContact Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been able to scale up my email marketing profits since I started using iContact. The platform is very intuitive, which makes it easy for all level of users to create quality email marketing contents.

Pros

iContact is simply the best email marketing software I've ever used. It comes with comprehensive functionalities that allow you to create unique and profitable email marketing campaigns. What I love most is the exceptional customer care service.

Cons

In all sincerity, I don't have any dislike for the software. I only hope they improve in their excellent service.

Review Source: Capterra
 

Peter from GoldCare
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Email and Marketing Campaings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Icontact provided us with sufficient training and information when deciding on email/marketing campaign software to integrate with Salesforce

Cons

As of this moment there is nothing negative that we have found.

Review Source: Capterra
 

P R from Coastal Promotions Inc
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Works great for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It gets my message out and a seeming unlimited library. After the very short learning curve it's very easy navigation.

Cons

not much, as I said, there was a learning curve for this un-tech savy older man

Review Source: Capterra
 

Stephanie from Today's Homeowner Media
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

iContact works for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

iContact helps me reach the audience I need and create and grow awareness of my brand.

Pros

iContact has very user-friendly editing features. It's simple to put together a marketing email that looks great, and gets results. The reporting features and custom export fields are great to help me track the information I need most.

Cons

I find the automations integration difficult to follow.

Review Source: Capterra