




Direct Marketing





Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About SAM
SAM is a cloud-based, fully integrated sales and marketing system. The main features of the system include email marketing, social marketing, content marketing, direct marketing, SEO, visibility, marketing intelligence and marketing automation.
SAM allows users to manage targeted email campaigns through one centralized service. The marketing platform gives the user the opportunity to target leads according to their status and automate follow-up. Users can engage customers, build the brand and monitor social media marketing efforts from the centralized command center. The SAM marketing platform tracks social engagement analytics and allows users to generate personalized labels and letters that are unique to each business.
SAM visualizes social engageme...
Direct Marketing
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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December 2018
Alex from Sigma Ridge
Company Size: 11-50 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Value like no other
We are able to manage thousands of clients via lead scoring. Something impossible to do unless you have a marketing automation tool.
Pros
Sam.ai has the best value of all it's competitors. In my last role as a VP of Sales and marketing I had to evaluate Oracle Eloqua, Pardot from SalesForce and Sam.ai -After almost three months of interviews with all platforms, Demos and pricing conversations SAM.ai was hands down the best value for any organization. SAM's platform offered the same or better tools than all its competitors , but pricing was constructed in a way that was scalable and affordable.
Cons
I didn't need the images on the Icons on the navigation. A simple Icon could have done the trick.
Response from SAM AI
Replied December 2018
Alex, thanks for the great review. We appreciate your honesty.
December 2018
Naomi from Valera Global
Company Size: 51-200 employees
Industry: Facilities Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Get Smart with SAM
SAM offers a suite of various applications. You can organize your contacts, maintain relevant information and therefore stay on top of your pipeline. You have access to key metrics in real time which enables you to see the results and the ROI. Once again, come back to me when I have learned more. However, one can see the robust intelligence of this product. In addition, Raz and his team have the patience to teach, recommend, suggest so that you can feel comfortable in reaching out for support.
Pros
There are many software features that enable me to recommend this product. SAM's ability to take a name, a lead and inform you of all those items that you could and should know. Following up on leads through the email blasts and templates ; specifically following the journey of those that have open and clicked. Downloading the information of who to follow is easy through the reports you can make. These are all just a part of this productive software.
Cons
It may not be considered a "con". It is more to the individual. This is a robust software that combines the sales, the marketing, the management, prediction and reporting withe ease of use. The only "con" is that there is so much to learn, either through the training, the support or the videos. So come to me in a few months when I know more!
Response from SAM AI
Replied December 2018
Naomi, thank you for your feedback. We appreciate your business and loyalty.
December 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
Great Customer Support!
Overall experience: Positive!!!
Pros
Great customer support, easy to navigate.
Cons
Can't tell yet, I'm just now learning to use CMS.
December 2018
Michael from P1 Industries
Company Size: 51-200 employees
Industry: Machinery
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
The Entrepreneurs' CRM System
The SAM leadership team is comprised of entrepreneurs and thus were very keen on providing customized solutions to support a 21st century manufacturing business. I highly recommend SAM to any business that is entrepreneurially focused.
Pros
SAMs user experience is simple yet robust enough to scale existing clients and develop new clients across industry verticals.
Cons
There have been a few glitches in which inputted leads were deleted.
Response from SAM AI
Replied December 2018
Thanks for your feedback Michael. We truly appreciate your business.
December 2018
Bryan from Prohaska Consulting, LLC
Company Size: 201-500 employees
Industry: Executive Office
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Great Asset, Low Cost
Overall, my team has saved time by implementing one unified platform. The billing has been easier and all of my data is stored in one place.
Pros
The ease of use and familiarity. Additionally, coming from a finance perspective, the cost savings as well as SAM's ability to replace multiple platforms and logins has saved my team countless hours over the past couple of years.
Cons
As a SaaS platform it has the standard limitations and drawbacks that you would expect. I would like to have someone come in twice per year to train my team on the new features.
August 2019
Marcos from A Better Mousetrap
Company Size: 1 employee
Industry: Media Production
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Good value and feature set
Pros
The features for bulk emailing are good and steadily improving. The SAM team is responsive and listens to my needs
Cons
Still waiting on some additional features. I'm not the typical CRM customer so I'm patient as higher priority work is done sooner.
Reasons for Switching to SAM
The emailing features were close enough and the value with SAM was greater. And when I start to need a full suite of CRM tools, I'll have it right under my fingers.
December 2018
FAISAL from Raphil USA, Inc. dba TOWELHUB
Company Size: 2-10 employees
Industry: Wholesale
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2018
Overall a good experience so far
Overall experience has been great. It is a good value for money, helps the business a lot and one can target one's customers in many different ways which is always very helpful.
Pros
It is user friendly. Easy to understand and manage.
Cons
Should have allowance for more email addresses to be included in the email list for a low flat rate.
December 2018
jennifer from Supernode Ventures
Company Size: 2-10 employees
Industry: Venture Capital & Private Equity
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
December 2018
I LOVE this platform!
Pros
I loved the ease of the initial import (just match fields and hit save), the gathering of AI on each Lead (this gathers up interests and topics, obtains social media profiles as well which is super helpful!). Adding in new Leads is super easy - you can go in to create one by one, or do a quick add by the spreadsheet function. It is really nice to have multiple options to add in a Lead!
Cons
This seems a little pricey, however, you get what you pay for. This CRM offers a massive amount of features and customization, so I can understand why this isn't one of the less expensive platforms.
Response from SAM AI
Replied December 2018
Thanks for your feedback Jennifer. We are glad that you are happy with our service.
December 2018
Catherine from A-Z Fire Alarm Security, Inc.
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
A-Z Fire Alarm Security, Inc. SAM.ai review
Very positive experience. Support team are wonderful and provide unparalleled customer service.
Pros
the ease of access to the founders who are incredibly responsible. the ability of sam.ai to be customized to what I've asked for.
Cons
the integration to outlook took longer than anticipated.
Response from SAM AI
Replied December 2018
Thanks for the great review Catherine. We are glad that you are happy with our service.