About ClubManager

ClubManager is a cloud-based membership management solution designed for small and midsize training centers. It offers attendance management, class management, event management, scheduling and online registration within a suite.

ClubManager features membership management that enables users to manage communications throughout the member lifecycle. Members can book their classes using smartphones or front-of-house kiosk. The solution allows users to customize the solution as per their club brand and logo. Users can monitor attendance, retain members and calculate peak hour usage.

ClubManager features attendance reporting, which enables users to track member activity. The booking module allows members to book their sessions online using the mobile a...


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Supported Operating System(s):

Web browser (OS agnostic)

50 Reviews of ClubManager

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(36)

36

4 stars

(9)

9

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 50 results

January 2020

Karl from Sutton Tennis and Squash Club

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great software for managing a club

Good. Very helpful getting it set up, and all working. We're just gradually moving over to it.

Pros

It's very well set up to manage your membership, with loads of flexible options for annual, monthly, bespoke memberships. Along with the emailing and financial aspects that you'd expect.

Cons

Only been using it a few months and so far so good. Nothing stands out as a problem at the moment. But it can take a while to really see with these kinds of things.

June 2017

Gary from Miracles Wellbeing & Fitness

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Why didn't we buy this years ago!

Tracking Key Business KPI's improving our prospecting and retention!

Pros

Keeps us real time up to date on all key indicators of our business from whatever platform we use anywhere! Without the introduction of Club Manager our business may well have disappeared - it revolutionised our approach and our results. Great support and good on line tutorials.

Cons

Not many cons to be honest, in fact only one! - whilst the on line tutorials are good - the tutorials don't keep up to date with the latest releases.

Response from ClubManager

Replied June 2017

Hi Gary, Thankyou for your review. We really appreciate your kind comments and will take your feedback on board. The ClubManager Team

September 2017

Euan from Future Fitness

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

Great system, easy to use and incorporates our collection services well.

combines both of our collection systems

Pros

It is a very easy to use system which means it is easy for staff training and ensuring memberships are up to date. Changes and updates are easy to imply and works well with both of our collection systems.

Cons

We haven't really experienced many downsides to this system although we do not use the product for anything other than signing in members. We experienced an issues with card formatting for a while but this was quickly resolved.

Response from ClubManager

Replied November 2017

Hi Euan, Thankyou for your review. We really appreciate your comments on ClubManager! Thanks again, The ClubManager Team

October 2019

Paul from Etana Filipino Martial Arts

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Would Highly Recommend

Our experience with Club Manager has been great, rep has been with us every step of the way and shown us how to implement our membership base into the program and utilize its features. In addition, he has helped us with marketing ideas and been very responsive to queries. We always get fast response to any questions we have and rep's guidance promotional wise has been fantastic.

Pros

Loaded with features Easy to use. Pleasant and intuitive graphical interface. Each members photo appears when they scan in which makes it great to remember new members names.

Cons

We found it pretty easy to get started with a little help from rep, so I can't really say there are cons, particularly with new features being added as time goes by.

July 2017

Andy from Greasley Sports and Community Centre

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

2.0

July 2017

Basic but cheap.

New database for customers and is easy to renew customer's membership.

Pros

Very low price. Good basic database, and sign in system. Can add own logo. Scan cards are good and the till layout is ok.

Cons

Not very flexible with various products, particularly variable price products. Doesn't link with direct debit company very well (this could be on the DD company's side). If you offer several different memberships types starts to be time consuming to keep customer's profiles up to date. Analytics is not very detailed, and can be awkward and time consuming to find information you want (eg. I want details of a selection of products, not all of them I have to scroll through and make notes then enter info in to a spreadsheet.) The same when it comes to getting membership information but for the price wouldn't expect all this.

Response from ClubManager

Replied July 2017

Hello Andy, Thankyou for your review. We really appreciate your feedback and will take this on board. We aim to keep ClubManager at a low price for all our customers and provide them with a good quality service. With regards to your direct debit company, it might be worth contacting the support team so they can take a look into your account and resolve any issues you may be having. ClubManager has many different system reports which can help you find out lots of information about all aspects of your club. You can also create your own reports inside of ClubManager. We work with a broad range of businesses within the industry and we can organise bespoke reports to suit individual customer needs. If you do need any help finding a report inside of ClubManager our support team are available between 9am and 5pm to answer any queries you may have. Thanks, The ClubManager Team